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["ID_Projeto",1770]
["Projeto","Pesquisa de satisfação dos franqueados e lojas póprias no relacionamento com a Help - 2022"]
["Data","2022-11-26"]

{"sheet":"ATRIBUTOS","index":1,"n_rows":130,"n_cols":6,"rows_kept":130,"cut":false,"hidden":false,"merged":[]}
["ID_Atributo","Atributo","Grupo","Área / Dimensão","Impacto","Importância"]
[1,"Suporte da Equipe de Expansão para análises de praças e de pontos: prazos de retorno e atendimento.","Qualidade Percebida","Implantação da Loja",0.59]
[2,"Suporte e acompanhamento durante a implantação da loja: atendimento oferecido pela equipe, prazo de retorno e cronograma de implantação.","Qualidade Percebida","Implantação da Loja",0.48]
[3,"Projeto arquitetônico elaborado para a loja: adequação, detalhamento e prazo.","Qualidade Percebida","Implantação da Loja",0.67]
[4,"Fornecedores homologados de mobiliário e comunicação visual em termos de Qualidade dos materiais e serviço de montagem.","Qualidade Percebida","Implantação da Loja",0.56999999999999995]
[5,"Fornecedores homologados de mobiliário e comunicação visual em termos de Atendimento: disposição para servir, cortesia, organização, cuidado na execução e cumprimento dos prazos.","Qualidade Percebida","Implantação da Loja",0.42]
[6,"Fornecedores homologados de mobiliário e comunicação visual em termos de Condições comerciais: preço e condições de pagamento.","Qualidade Percebida","Implantação da Loja",0.76]
[7,"Fornecedor homologado de uniformes em termos de Qualidade dos materiais.","Qualidade Percebida","Implantação da Loja",0.83]
[8,"Fornecedor homologado de uniformes em termos de Atendimento: disposição para servir, cortesia, organização, cuidado na execução e cumprimento dos prazos acordados.","Qualidade Percebida","Implantação da Loja",0.39]
[9,"Fornecedor homologado de uniformes em termos de Condições comerciais: preço e condições de pagamento. ","Qualidade Percebida","Implantação da Loja",0.75]
[10,"Facilidade nos cadastros da loja: Código da Loja help! e Cadastro Itaú.","Qualidade Percebida","Implantação da Loja",0.83]
[11,"Suporte na instalação e configuração dos sistemas: Fale Sempre Mais e Portal de Vendas (DNA).","Qualidade Percebida","Implantação da Loja",0.76]
[12,"Prazo para entrega ou de reposição dos equipamentos periféricos: câmera, pad, polegar.","Qualidade Percebida","Implantação da Loja",0.5]
[13,"Qualidade e funcionamento dos equipamentos periféricos: câmera, pad, polegar.","Qualidade Percebida","Implantação da Loja",0.78]
[14,"Processo de alinhamento dos objetivos e metas da loja.","Qualidade Percebida","Implantação da Loja",0.77]
[15,"Aplicação do Treinamento de Formação de Franqueados: duração do treinamento.","Qualidade Percebida","Implantação da Loja",0.51]
[16,"Aplicação do Treinamento de Formação de Franqueados: geração de segurança para operar o negócio.","Qualidade Percebida","Implantação da Loja",0.85]
[17,"Aplicação do Treinamento de Formação Inicial da Equipe  para operação da loja: duração do treinamento.","Qualidade Percebida","Implantação da Loja",0.45]
[18,"Aplicação do Treinamento de Formação Inicial da Equipe  para operação da loja: geração de segurança para operar a loja, os sistemas e vender os produtos.","Qualidade Percebida","Implantação da Loja",0.55000000000000004]
[19,"Suporte ao marketing inicial da loja: na pré-abertura e no período de inauguração.","Qualidade Percebida","Implantação da Loja",0.77]
[20,"Mix de produtos adequado ao público alvo da help!: aposentados, pensionistas do INSS, servidores públicos e assalariados.","Qualidade Percebida","Produtos",0.51]
[21,"Comparativo do mix de produtos da help! em relação à concorrência: quantidade de produtos, taxas, prazos, agilidade no pagamento e exigência de documentação.","Qualidade Percebida","Produtos",0.5]
[22,"Atratividade do produto em relação à concorrência: Dinheiro Extra - Crédito na Conta Novo","Qualidade Percebida","Produtos",0.56999999999999995]
[23,"Atratividade do produto em relação à concorrência: Dinheiro Extra - Super Conta INSS","Qualidade Percebida","Produtos",0.51]
[24,"Atratividade do produto em relação à concorrência: Cartão Multi ","Qualidade Percebida","Produtos",0.48]
[25,"Atratividade do produto em relação à concorrência: Cartão BMG Crédito Pessoal (BMG Mais)","Qualidade Percebida","Produtos",0.48]
[26,"Atratividade do produto em relação à concorrência: Dinheiro Extra - Refin","Qualidade Percebida","Produtos",0.5]
[27,"Atratividade do produto em relação à concorrência: Seguro Prestamista Dinheiro Extra","Qualidade Percebida","Produtos",0.55000000000000004]
[28,"Atratividade do produto em relação à concorrência: BMG Card","Qualidade Percebida","Produtos",0.44]
[29,"Atratividade do produto em relação à concorrência: Seguro Prestamista BMG Card","Qualidade Percebida","Produtos",0.48]
[30,"Atratividade do produto em relação à concorrência: Antecipação do Saque Aniversário FGTS","Qualidade Percebida","Produtos",0.44]
[31,"Atratividade do produto em relação à concorrência: Seguro FGTS Protegido","Qualidade Percebida","Produtos",0.46]
[32,"Atratividade do produto em relação à concorrência: Conta BMG","Qualidade Percebida","Produtos",0.6]
[33,"Atratividade do produto em relação à concorrência: Sindnapi ","Qualidade Percebida","Produtos",0.43]
[34,"Atratividade do produto em relação à concorrência: Empréstimo Consignado Itaú ","Qualidade Percebida","Produtos",0.48]
[35,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Dinheiro Extra - Novo e Refin","Qualidade Percebida","Produtos",0.59]
[36,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Dinheiro Extra - Super Conta INSS + Cartão Multi","Qualidade Percebida","Produtos",0.55000000000000004]
[37,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Cartão BMG Crédito Pessoal (BMG Mais)","Qualidade Percebida","Produtos",0.52]
[38,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: BMG Card","Qualidade Percebida","Produtos",0.47000000000000003]
[39,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Antecipação do Saque Aniversário FGTS","Qualidade Percebida","Produtos",0.48]
[40,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Seguro FGTS Protegido","Qualidade Percebida","Produtos",0.47000000000000003]
[41,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Conta BMG","Qualidade Percebida","Produtos",0.56000000000000005]
[42,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Sindnapi ","Qualidade Percebida","Produtos",0.45]
[43,"Atratividade do produto para o cliente em termos dos benefícios oferecidos: Empréstimo Consignado Itaú ","Qualidade Percebida","Produtos",0.48]
[44,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Dinheiro Extra - Crédito na Conta Novo","Qualidade Percebida","Produtos",0.55000000000000004]
[45,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Dinheiro Extra - Super Conta INSS + Cartão Multi","Qualidade Percebida","Produtos",0.54]
[46,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Cartão BMG Crédito Pessoal (BMG Mais)","Qualidade Percebida","Produtos",0.55000000000000004]
[47,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Dinheiro Extra - Refin","Qualidade Percebida","Produtos",0.52]
[48,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Seguro Prestamista Dinheiro Extra","Qualidade Percebida","Produtos",0.52]
[49,"Facilidade do cliente em cumprir com os requisitos para obter o produto: BMG Card","Qualidade Percebida","Produtos",0.48]
[50,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Seguro Prestamista BMG Card","Qualidade Percebida","Produtos",0.49]
[51,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Antecipação do Saque Aniversário FGTS","Qualidade Percebida","Produtos",0.47000000000000003]
[52,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Seguro FGTS Protegido","Qualidade Percebida","Produtos",0.47000000000000003]
[53,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Conta BMG","Qualidade Percebida","Produtos",0.57999999999999996]
[54,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Sindnapi ","Qualidade Percebida","Produtos",0.46]
[55,"Facilidade do cliente em cumprir com os requisitos para obter o produto: Empréstimo Consignado Itaú ","Qualidade Percebida","Produtos",0.48]
[56,"Eficácia do processo de lançamento de novos produtos: suporte: comunicação, material de apoio e treinamento no lançamento de novos produtos.","Qualidade Percebida","Produtos",0.56000000000000005]
[57,"Eficácia do processo de lançamento de novos produtos: aceitação e desempenho dos novos produtos.","Qualidade Percebida","Produtos",0.57999999999999996]
[58,"Eficácia do Portal de Vendas (DNA): estabilidade: disponível a maior parte do tempo.","Qualidade Percebida","Sistemas de Informação e Gestão",0.55000000000000004]
[59,"Eficácia do Portal de Vendas (DNA): facilidade de navegação entre os diversos módulos e telas.","Qualidade Percebida","Sistemas de Informação e Gestão",0.57000000000000006]
[60,"Eficácia do Portal de Vendas (DNA): informações disponibilizadas: completas, úteis, claras.","Qualidade Percebida","Sistemas de Informação e Gestão",0.7]
[61,"Eficácia do Portal de Vendas (DNA): suporte técnico para resolver problemas do sistema.","Qualidade Percebida","Sistemas de Informação e Gestão",0.6]
[62,"Eficácia do Processo de Geração de Leads (CRM): importância do processo de Prospecção por Telefone para novos clientes.","Qualidade Percebida","Sistemas de Informação e Gestão",0.65]
[63,"Eficácia do Processo de Geração de Leads (CRM): quantidade dos leads fornecidos.","Qualidade Percebida","Sistemas de Informação e Gestão",0.72]
[64,"Eficácia do Processo de Geração de Leads (CRM): qualidade dos leads fornecidos.","Qualidade Percebida","Sistemas de Informação e Gestão",0.75]
[65,"Eficácia do Processo de Geração de Leads (CRM): processo de utilização e operação dos leads.","Qualidade Percebida","Sistemas de Informação e Gestão",0.57999999999999996]
[66,"Eficácia do Processo de Geração de Leads (CRM): eficácia na resolução de problemas com os leads: atendimento, rapidez no retorno, solução dos problemas.","Qualidade Percebida","Sistemas de Informação e Gestão",0.57999999999999996]
[67,"Eficácia do Sistema IBCONSIG: estabilidade: disponível a maior parte do tempo.","Qualidade Percebida","Sistemas de Informação e Gestão",0.54]
[68,"Eficácia do Sistema IBCONSIG: facilidade de navegação entre os diversos módulos e telas.","Qualidade Percebida","Sistemas de Informação e Gestão",0.53]
[69,"Eficácia do Sistema IBCONSIG: informações disponibilizadas: completas, úteis, claras.","Qualidade Percebida","Sistemas de Informação e Gestão",0.57000000000000006]
[70,"Eficácia do Sistema IBCONSIG: suporte técnico para resolver problemas do sistema.","Qualidade Percebida","Sistemas de Informação e Gestão",0.56000000000000005]
[71,"Qualidade dos materiais de orientação e padronização disponibilizados no Único help!: completos, fáceis de entender, que ajudam a implantação e controle. ","Qualidade Percebida","Sistemas de Informação e Gestão",0.59]
[72,"Eficácia da estratégia de comunicação da marca: direcionamento, plano de mídia, propaganda, anúncios etc.","Qualidade Percebida","Marketing",0.57000000000000006]
[73,"Eficácia dos comunicados via e-mail e disponibilizados na Extranet Único help!: em tempo hábil, claros e objetivos.","Qualidade Percebida","Marketing",0.65]
[74,"Comunicação antecipada para os franqueados e lojas sobre o lançamento das campanhas de marketing para o cliente ","Qualidade Percebida","Marketing",0.56000000000000005]
[75,"Eficácia da comunicação sobre a evolução das campanhas de marketing para o cliente aos franqueados e lojas.","Qualidade Percebida","Marketing",0.72]
[76," Periodicidade das campanhas de marketing para o cliente: frequência adequada.","Qualidade Percebida","Marketing",0.59]
[77," Eficácia da estratégia das campanhas de marketing para o cliente: foca no público certo da campanha, atratividade da mensagem, eficiência no resultado.","Qualidade Percebida","Marketing",0.77]
[78,"Eficácia das campanhas de incentivo para a força de vendas: comunicação, clareza e objetividade das regras e dos resultados.","Qualidade Percebida","Marketing",0.7]
[79,"Eficácia das campanhas de incentivo para a força de vendas: estimulantes, envolvem a força de vendas na busca de melhores resultados.","Qualidade Percebida","Marketing",0.66]
[80,"Eficácia do material do ponto de venda e da comunicação interna na loja: qualidade, quantidade, atratividade.","Qualidade Percebida","Marketing",0.72]
[81,"Apoio do Marketing ás ações locais desenvolvidas pelo Franqueado.","Qualidade Percebida","Marketing",0.53]
[82,"Frequência da EQUIPE COMERCIAL de visitas à loja: reuniões por videoconferência (Teams, Zoom, Skype), ligações telefônicas e visitas.","Qualidade Percebida","Apoio Comercial",0.57999999999999996]
[83,"Frequência da EQUIPE DE CONSULTORIA de Franquias de visitas à loja: reuniões via plataforma Teams, Zoom, Skype, ligações telefônicas e visitas.","Qualidade Percebida","Apoio Comercial",0.57999999999999996]
[84,"Orientações EQUIPE COMERCIAL sobre as estratégias comerciais para o franqueado.","Qualidade Percebida","Apoio Comercial",0.72]
[85,"Orientações EQUIPE DE CONSULTORIA de Franquias sobre as estratégias do negócio para o franqueado.","Qualidade Percebida","Apoio Comercial",0.74]
[86,"Eficácia do acompanhamento do desempenho financeiro da franquia (DRE).","Qualidade Percebida","Apoio Comercial",0.52]
[87,"Eficácia dos indicadores de desempenho do franqueado: quantidade de relatórios, abrangência, clareza e facilidade no entendimento.","Qualidade Percebida","Apoio Comercial",0.57000000000000006]
[88,"Assessoria na interpretação do resultado dos indicadores de desempenho e na tomada de ações corretivas.","Qualidade Percebida","Apoio Comercial",0.7]
[89,"Apoio na gestão operacional e processos da loja: o que fazer e como fazer.","Qualidade Percebida","Apoio Comercial",0.67]
[90,"Apoio na intermediação com as áreas e resolução de problemas do dia-a-dia.","Qualidade Percebida","Apoio Comercial",0.74]
[91,"Suporte comercial do Itaú em relação aos produtos e sistemas do IC.","Qualidade Percebida","Apoio Comercial",0.61]
[92,"Treinamentos da Academia help!: duração dos vídeos.","Qualidade Percebida","Suporte Operacional",0.61]
[93,"Treinamentos da Academia help!: provas e conteúdos disponíveis na biblioteca.","Qualidade Percebida","Suporte Operacional",0.61]
[94,"Treinamento Academia de Líderes para Supervisores e Coordenadores: duração dos vídeos.","Qualidade Percebida","Suporte Operacional",0.53]
[95,"Treinamento Academia de Líderes para Supervisores e Coordenadores: provas e conteúdos disponíveis na biblioteca.","Qualidade Percebida","Suporte Operacional",0.53]
[96,"Treinamento de Técnicas de Vendas: formato, conteúdos disponibilizados e duração.","Qualidade Percebida","Suporte Operacional",0.74]
[97,"Treinamento de Técnicas de Vendas: eficácia, qualidade do aprendizado, aplicável no dia a dia.","Qualidade Percebida","Suporte Operacional",0.75]
[98,"Reunião Matinal help!: formato: periodicidade (3 vezes por semana) e duração (20 minutos).","Qualidade Percebida","Suporte Operacional",0.61]
[99,"Reunião Matinal help!: conteúdo: interessante, objetivo, aplicável, motivador.","Qualidade Percebida","Suporte Operacional",0.7]
[100,"Suporte prestado pelo SAF: disponibilidade e receptividade às consultas, dúvidas e problemas.","Qualidade Percebida","Suporte Operacional",0.61]
[101,"Suporte prestado pelo SAF: eficácia no encaminhamento para a área certa, que solucionará o problema / dúvida.","Qualidade Percebida","Suporte Operacional",0.7]
[102,"Suporte prestado pelo SAF: eficácia na resposta, rapidez e coerência.","Qualidade Percebida","Suporte Operacional",0.59]
[103,"Suporte prestado pela Mesa de Formalização: clareza, homogeneidade e coerência nas análises de propostas e respostas das requisições.","Qualidade Percebida","Suporte Operacional",0.62]
[104,"Suporte prestado pela Mesa de Formalização: cumprimento dos prazos para análise de propostas e respostas das requisições.","Qualidade Percebida","Suporte Operacional",0.59]
[105,"Suporte prestado pela Mesa de Formalização: facilidade para resolver problemas indicados nas requisições e reanálises de propostas.","Qualidade Percebida","Suporte Operacional",0.59]
[106,"Suporte prestado pela Mesa de Formalização: clareza e trato no contato com clientes internos e externos.","Qualidade Percebida","Suporte Operacional",0.61]
[107,"Facilidade no acesso ao Portal de Negociação BMG: Módulo Gestão de Contratos, informações disponibilizadas para negociação do saldo devedor.","Qualidade Percebida","Suporte Operacional",0.72]
[108,"Facilidade das Lojas em esclarecer dúvidas sobre dúvidas ou problemas de cobrança do cliente.","Qualidade Percebida","Suporte Operacional",0.62]
[109,"Eficácia do Programa de Excelência: organização, suporte, duração, indicadores avaliados, comunicação, premiações.","Qualidade Percebida","Suporte Operacional",0.74]
[110,"Eficácia do Programa Cliente Oculto: comunicação, itens avaliados, aplicação, resultados, tempo de retorno das dúvidas.","Qualidade Percebida","Suporte Operacional",0.47000000000000003]
[111,"Eficácia da Pesquisa Engajamento: questões objetivas, frequência da aplicação, tempo para resposta, disponibilização dos resultados.","Qualidade Percebida","Suporte Operacional",0.61]
[112,"Eficácia da Extranet Único help!: facilidade de navegação entre os diversos módulos e telas.","Qualidade Percebida","Suporte Operacional",0.57999999999999996]
[113,"Eficácia da Extranet Único help!: informações disponibilizadas: completas, úteis, claras, atualizadas","Qualidade Percebida","Suporte Operacional",0.59]
[114,"Suporte prestado pela área de Comissionamento: relatórios claros, objetivos, esclarecedores.","Qualidade Percebida","Suporte Operacional",0.53]
[115,"Suporte prestado pela área de Comissionamento: esclarecimento de dúvidas e solução de problemas sobre comissionamento.","Qualidade Percebida","Suporte Operacional",0.53]
[116,"Suporte da Área Financeira ao Franqueado para o esclarecimento de dúvidas e solução de problemas em relação à cobrança referente a Taxa de Franquia, Taxa de Mobiliário, Equipamentos e Cagiro.","Qualidade Percebida","Suporte Operacional",0.74]
[117,"Suporte da Área Financeira: clareza e transparência do processo Cartão Alelo.","Qualidade Percebida","Suporte Operacional",0.52]
[118,"Suporte da Área Financeira: clareza e transparência do processo Br Suplly.","Qualidade Percebida","Suporte Operacional",0.5]
[119,"Suporte da Área Financeira: clareza e transparência do processo ANEPS.","Qualidade Percebida","Suporte Operacional",0.57999999999999996]
[120,"Suporte da Área Financeira às Lojas Próprias para o esclarecimento de dúvidas e solução de problemas.","Qualidade Percebida","Suporte Operacional",0.74]
[121,"Empresa que tem transparência e respeito com seus franqueados.","Qualidade Percebida","Imagem Corporativa",0.73]
[122,"Empresa que tem uma solução multisserviços: vários produtos em um só lugar (one stop shop).","Qualidade Percebida","Imagem Corporativa",0.65]
[123,"Empresa sólida, que transmite confiança e segurança ao cliente.","Qualidade Percebida","Imagem Corporativa",0.74]
[124,"Empresa ética: séria, honesta, transparente.","Qualidade Percebida","Imagem Corporativa",0.67]
[125,"Marca help! reconhecida pelo mercado e pelos consumidores.","Qualidade Percebida","Imagem Corporativa",0.67]
[126,"Clareza das metas e dos ganhos.","Condições do Negócio","Condições do Negócio",0.74]
[127,"Assessoria para melhoria das metas e maximização dos ganhos.","Condições do Negócio","Condições do Negócio",0.7]
[128,"Relação custo x benefício do investimento realizado na franquia.","Condições do Negócio","Condições do Negócio",0.78]
[129,"Rentabilidade do negócio em relação ao projetado.","Condições do Negócio","Condições do Negócio",0.8]

{"sheet":"SEGMENTOS","index":2,"n_rows":60,"n_cols":3,"rows_kept":60,"cut":false,"hidden":false,"merged":[]}
["ID_Segmento","Segmento","Comparativo"]
[1770,"Geral"]
[1771,"Franquias",1770]
[1772,"Lojas próprias",1770]
[1773,"Franquias - Franqueados",1771]
[1774,"Franquias - Gerentes / Gestores",1771]
[1832,"Franquias + Próprias - Supervisores",1771]
[1833,"Franquias + Próprias - Consultores",1771]
[1775,"Franquias - Supervisores",1771]
[1776,"Franquias - Consultores",1771]
[1777,"Lojas próprias - Supervisores",1772]
[1778,"Lojas próprias - Consultores",1772]
[1783,"Franquias - Porte A",1771]
[1784,"Franquias - Porte B",1771]
[1785,"Franquias - Porte C",1771]
[1779,"Regional Franquia N-NE",1771]
[1780,"Regional Própria S-SE",1772]
[1781,"Regional Franquia S-SE-CO",1771]
[1782,"Regional Própria N-NE-CO",1772]
[1834,"Reg. Nova - Franquias  N, NE, CO e MG",1771]
[1835,"Reg. Nova - Franquias S e SE",1771]
[1836,"Reg. Nova - Próprias  N, NE, CO e MG",1772]
[1837,"Reg. Nova - Próprias S e SE",1772]
[1817,"Franquias - Menos de 1 ano",1771]
[1818,"Franquias - De 1 a 3 anos",1771]
[1819,"Franquias - Mais de 3 anos",1771]
[1838,"Área - BI",1770]
[1839,"Área - Cobrança",1770]
[1808,"Área - Comercial",1770]
[1831,"Área - Comissionamento",1770]
[1840,"Área - Consultoria",1770]
[1809,"Área - CRM",1770]
[1810,"Área - Expansão e Implantação",1770]
[1829,"Área - Financeiro",1770]
[1811,"Área - Franquias / Itaú",1770]
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[1777,"Lojas próprias - Supervisores","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.6363636363636367,7.5454545454545459,null,7.8857142857142861,7.0095238095238095,7.7047619047619049,7.7714285714285714,7.8557692307692308,7.6990291262135919,7.7788461538461542,7.8857142857142861,8.4230769230769234,7.8217821782178216,7.8461538461538458,7.365384615384615,7.9117647058823533,7.75,7.7058823529411766,7.9411764705882355,7.9705882352941178,7.7961165048543686,8.1844660194174761,8.0299999999999994,7.5,7.8921568627450984,7.6078431372549016,8.0192307692307701,7.6893203883495147,7.740384615384615,7.6796116504854366,7.9333333333333336,7.9038461538461542,8.0485436893203879,8,7.9423076923076925,7.8058252427184467,7.8058252427184467,7.4761904761904763,7.8557692307692308,7.9523809523809526,7.9142857142857146,6.782178217821782,7.673267326732673,7.3663366336633667,6.7676767676767673,null,6.8,6.1287128712871288,6.8,6.4851485148514856,7.0101010101010104,7.37,7.2475247524752477,7.0396039603960396,7.3775510204081636,7.6538461538461542,7.7058823529411766,7.5961538461538458,7.6634615384615383,7.5714285714285712,7.3689320388349513,7.6990291262135919,7.5825242718446599,7.6095238095238091,null,8.019047619047619,null,null,null,null,null,null,7.7714285714285714,7.5673076923076925,7.3238095238095235,8.1428571428571423,8.1553398058252426,8.009615384615385,8.0097087378640772,8.0679611650485441,8.1067961165048548,8.2307692307692299,8.1456310679611654,7.8173076923076925,7.5384615384615383,7.4615384615384617,7.4368932038834954,7.2307692307692308,7.1442307692307692,7.2,7.2952380952380951,7.3809523809523814,7.5192307692307692,null,7.625,7.8543689320388346,7.8269230769230766,null,null,null,8,7.9223300970873787,8.0388349514563107,7.7980769230769234,null,8.0686274509803919,8.2815533980582519,8.617647058823529,8.3592233009708732,null,null,null,null,7.6704418749041405]
[1778,"Lojas próprias - Consultores","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.75,6.9803921568627452,null,7.8530612244897959,6.7448559670781894,7.7317073170731705,7.7276422764227641,7.831967213114754,7.6326530612244898,7.9344262295081966,7.6448979591836732,8.4032921810699595,7.7975206611570247,8,7.240816326530612,7.9753086419753085,7.6122448979591839,8.0491803278688518,8.0658436213991767,7.9411764705882355,7.5899581589958158,8.1481481481481488,8.0370370370370363,7.2194092827004219,7.9541666666666666,7.557377049180328,8.0082304526748977,7.5555555555555554,7.485355648535565,7.5,7.9833333333333334,7.7268907563025211,8.0336134453781511,7.6804979253112036,8.04602510460251,7.4232365145228218,7.8838174273858925,7.3791666666666664,8.1452282157676343,7.8838174273858925,7.9837398373983737,6.957446808510638,7.7564102564102564,7.6680851063829785,6.8354978354978355,null,6.8712446351931327,6.2060085836909868,6.8534482758620694,6.4956896551724137,7.181034482758621,7.5836909871244638,7.6595744680851068,7.1459227467811157,7.9126637554585155,7.8057851239669418,7.9372384937238492,null,null,null,null,7.7551867219917012,7.7552742616033754,7.9128630705394194,null,null,null,null,null,null,null,null,7.53781512605042,7.2415254237288131,7.3417721518987342,8.1203319502074685,8.1764705882352935,null,null,8.1068376068376065,8.0982905982905979,8.2136752136752129,7.969957081545064,null,null,null,7.0550847457627119,6.8661087866108783,6.7656903765690375,7.0630252100840334,7.5756302521008401,7.5042016806722689,7.5690376569037658,null,7.6737288135593218,7.8506224066390038,7.8016528925619832,null,null,null,null,null,null,null,null,8.2148760330578519,8.2738589211618265,8.4705882352941178,8.4957983193277311,null,null,null,null,7.6557418333345186]
[1779,"Regional Franquia N-NE","2022-11-26",7.6363636363636367,7.9230769230769234,8.3333333333333339,7.6923076923076925,8.2307692307692299,6.7272727272727275,6.9230769230769234,7.7692307692307692,6.4545454545454541,7,7,8,7.5714285714285712,7.083333333333333,7.8571428571428568,6.9285714285714288,8.2285714285714278,8.3055555555555554,6.7692307692307692,8.6404109589041092,7.6712564543889847,8.2153846153846146,8.4129692832764498,8.2996575342465757,8.1256454388984505,8.236706689536879,8.2306368330464714,8.8230240549828185,8.2899305555555554,8.3258620689655167,7.9372822299651569,8.4603448275862068,8.3213058419243993,8.8940972222222214,8.5060449050086362,8.5034965034965033,8.2874564459930316,8.7569930069930066,8.4188481675392666,7.9912280701754383,8.4104347826086965,8.2799999999999994,8.8926056338028161,8.3554006968641108,8.3775862068965523,8.2755632582322356,8.4671280276816603,8.3565217391304341,8.625,8.3527336860670189,8.3954703832752617,8.1358885017421603,8.4513888888888893,8.227586206896552,8.8213660245183885,8.3391003460207607,8.4518900343642613,7.3634577603143416,8.2450199203187253,8.2270916334661361,7.4890656063618293,8.0465116279069768,8.0090744101633398,7.3865698729582574,7.8321167883211675,7.5437956204379564,8.0711382113821131,8.3832335329341312,8.3580000000000005,8.001988071570576,8.507352941176471,8.4430604982206408,8.4883720930232567,8.3241758241758248,8.2611111111111111,8.1912568306010929,8.3297297297297295,8.4169675090252714,8.4498207885304666,8.5339805825242721,7.2727272727272725,8.7588652482269502,7.5,8.545454545454545,7,5.333333333333333,8.2093023255813957,8.2325581395348841,8.4135922330097088,8.2879377431906622,8.5399610136452235,8.5984405458089661,8.7108433734939759,8.6413043478260878,8.6685082872928181,8.6725490196078425,8.6805555555555554,8.6442687747035567,8.6539999999999999,8.2536231884057969,8.1560283687943258,7.9496402877697845,8.0356435643564357,7.859375,7.8359375,7.96484375,8.3522504892367913,8.2094861660079044,8.3720930232558146,7.75,8.3981981981981981,8.5134649910233389,8.4838709677419359,8.0243902439024382,7.9,8.4499999999999993,null,null,null,null,8.9892473118279561,8.9211469534050174,9.0395683453237403,9.0899280575539567,9.1055456171735241,7.9268292682926829,7.7804878048780486,7.8717948717948714,7.85,8.1324520034904992,7.8583427556129886]
[1780,"Regional Própria S-SE","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.6981132075471699,6.9423076923076925,null,7.868913857677903,6.8566037735849052,7.7388059701492535,7.7761194029850742,7.8641509433962264,7.6804511278195493,7.9323308270676689,7.7211895910780672,8.4431818181818183,7.8269230769230766,7.98876404494382,7.25,7.9011406844106462,7.666666666666667,7.8409090909090908,8.0606060606060606,7.9808429118773949,7.6463878326996202,8.1931818181818183,8.0343511450381673,7.2277992277992276,7.885496183206107,7.5795454545454541,7.9172932330827068,7.5411764705882351,7.5038167938931295,7.4923076923076923,7.9543726235741445,7.7442748091603058,7.9771863117870723,7.7480916030534353,8.0038167938931295,7.5584905660377357,7.8816793893129775,7.4188679245283016,8.0151515151515156,7.909433962264151,7.95910780669145,6.9105058365758758,7.7109375,7.6070038910505833,6.8406374501992033,null,6.8464566929133861,6.1960784313725492,6.8078431372549018,6.5748031496062991,7.0948616600790517,7.5236220472440944,7.5758754863813227,7.16015625,7.8134920634920633,7.7537878787878789,7.9003831417624522,7.7532467532467528,7.8289473684210522,7.7532467532467528,7.56,7.7519083969465647,7.6692307692307695,7.8712121212121211,null,8.1168831168831161,null,null,null,null,null,null,7.6091954022988508,7.3153846153846152,7.245210727969349,8.1132075471698109,8.1374045801526709,7.9342105263157894,8.0133333333333336,8.027237354085603,8.0350194552529182,8.1434108527131777,7.9416342412451364,7.7763157894736841,7.5526315789473681,7.4078947368421053,7.1846153846153848,7.0536398467432946,7.0076628352490422,7.1800766283524906,7.5687022900763354,7.5478927203065131,7.5801526717557248,null,7.7220077220077217,7.8598484848484844,7.8219696969696972,null,null,null,8.1333333333333329,8.0933333333333337,8.1733333333333338,7.8684210526315788,null,8.1520912547528521,8.2547528517110269,8.4787644787644787,8.4401544401544406,null,null,null,null,7.6813367073599581]
[1781,"Regional Franquia S-SE-CO","2022-11-26",7.3636363636363633,8.045454545454545,8.454545454545455,7.8636363636363633,7.5652173913043477,6.7142857142857144,8.1363636363636367,8.1818181818181817,7.3181818181818183,7.4545454545454541,7.75,8,7.8636363636363633,7.0434782608695654,7.583333333333333,7.583333333333333,8.2898550724637676,8.2898550724637676,7.2272727272727275,8.182173573103988,6.9402515723270444,7.6692546583850936,7.7709147771696641,7.8226181254841212,7.5479345284489474,7.8705882352941172,7.6606724003127447,8.3244304791830324,7.7194357366771156,8.1303669008587036,7.4239558707643818,7.6345852895148667,7.6985236985236982,8.3968503937007881,8.0552050473186121,7.9889064976228212,7.6907216494845363,8.2794001578531962,8.1237031125299275,7.3722397476340698,7.7164416203335984,7.6637726913970008,8.3537469782433522,7.5115170770452737,7.5755166931637516,7.5186953062848048,7.9406175771971492,7.6031872509960161,8.0078802206461788,7.625596184419714,8.1219512195121943,7.5513126491646778,7.6992125984251967,7.5545023696682465,8.2319301032565519,7.6372165754495702,7.8230709275136396,6.4429184549356222,7.4152249134948098,7.4653979238754324,6.5073465859982713,6.7076923076923078,7.092698933552092,6.4090163934426227,6.9081885856079408,6.5617792421746293,7.2221238938053096,7.5615251299826687,7.5993061578490897,7.1058109280138773,7.7780507780507779,7.7519999999999998,7.8245762711864408,7.4789915966386555,7.5055555555555555,7.4874651810584956,7.5197740112994351,7.8091787439613523,7.7983870967741939,7.9206751054852322,6.296875,7.852348993288591,7.7857142857142856,8.0724637681159415,7.4285714285714288,7.7857142857142856,7.7536231884057969,7.7794117647058822,7.7900084674005079,7.574702886247878,7.6181972789115644,7.9747048903878586,8.0679277730008607,7.8163841807909602,7.9514285714285711,8.0976027397260282,8.0927038626609438,8.0747028862478771,8.0690250215703188,7.390845070422535,7.2218430034129693,7.0859106529209619,7.192241379310345,7.0146425495262701,6.9345238095238093,7.1431034482758617,7.6801029159519727,7.5824829931972788,7.6959349593495938,7.0303030303030303,7.7226277372262775,7.8630470016207452,7.8309178743961354,6.734375,6.806451612903226,7.5166666666666666,null,null,null,null,8.3993610223642179,8.330104923325262,8.4438202247191008,8.5372894947874904,8.5963081861958273,7.3582089552238807,7.1969696969696972,7.1904761904761907,6.9838709677419351,7.6430108875372493,7.178351528976636]
[1782,"Regional Própria N-NE-CO","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.9,7.8,null,7.8433734939759034,6.7228915662650603,7.6746987951807233,7.6265060240963853,7.7590361445783129,7.5609756097560972,7.7439024390243905,7.7037037037037033,8.3012048192771086,7.7349397590361448,7.8414634146341466,7.3703703703703702,8.1341463414634152,7.6097560975609753,8.2926829268292686,7.9259259259259256,7.8481012658227849,7.6708860759493671,8.0487804878048781,8.0370370370370363,7.55,8.1,7.5487804878048781,8.3209876543209873,7.7682926829268295,7.7530864197530862,7.7530864197530862,8.0121951219512191,7.9,8.2435897435897427,7.8658536585365857,8.0493827160493829,7.4683544303797467,7.7926829268292686,7.375,8.1975308641975317,7.8888888888888893,7.975609756097561,6.8860759493670889,7.7974683544303796,7.481012658227848,6.7341772151898738,null,6.8607594936708862,6.1392405063291138,6.9350649350649354,6.2278481012658231,7.2435897435897436,7.5063291139240507,7.4050632911392409,6.9615384615384617,7.5466666666666669,7.7804878048780486,7.7625000000000002,7.1481481481481479,7.2142857142857144,7.0714285714285712,6.8571428571428568,7.6951219512195124,7.8125,7.6585365853658534,null,7.75,null,null,null,null,null,null,7.6097560975609753,7.4249999999999998,7.6296296296296298,8.1728395061728403,8.2784810126582276,8.2142857142857135,8,8.3125,8.3125,8.4625000000000004,8.2911392405063289,7.9285714285714288,7.5,7.6071428571428568,7.1265822784810124,6.7317073170731705,6.475609756097561,6.8658536585365857,7.2345679012345681,7.2073170731707314,7.4691358024691361,null,7.4567901234567904,7.8250000000000002,7.7682926829268295,null,null,null,7.6296296296296298,7.4642857142857144,7.6785714285714288,7.6071428571428568,null,8.2345679012345681,8.3456790123456788,8.6296296296296298,8.5,null,null,null,null,7.6443732719449811]
[1798,"Franquias N-NE - Norte","2022-11-26"]
[1799,"Franquias N-NE - Nordeste","2022-11-26"]
[1800,"Franquias S-SE-CO - Sul","2022-11-26"]
[1801,"Franquias S-SE-CO - Sudoeste","2022-11-26"]
[1802,"Franquias S-SE-CO - Centro-Oeste","2022-11-26"]
[1803,"Lojas Próprias N-NE-CO - Norte","2022-11-26"]
[1804,"Lojas Próprias N-NE-CO - Nordeste","2022-11-26"]
[1805,"Lojas Próprias N-NE-CO - Centro-Oeste","2022-11-26"]
[1806,"Lojas Próprias S-SE - Sul","2022-11-26"]
[1807,"Lojas Próprias S-SE - Sudoeste","2022-11-26"]
[1838,"Área - BI","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.7001545595054095]
[1808,"Área - Comercial","2022-11-26",null,null,null,null,null,null,null,null,null,null,7.4736842105263159,null,null,7.0571428571428569,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.7371695178849142,7.7422360248447202,null,7.7289719626168223,7.9551401869158882,7.9532273152478954]
[1839,"Área - Cobrança","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.1656151419558363]
[1831,"Área - Comissionamento","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.5278810408921935,7.3838951310861427]
[1840,"Área - Consultoria","2022-11-26"]
[1809,"Área - CRM","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.8633681343622337,8.0103790613718413,6.7532338308457716,7.6773707977922729]
[1810,"Área - Expansão e Implantação","2022-11-26",7.4545454545454541,8,8.4117647058823533,7.8,7.8055555555555554,6.71875,7.6857142857142859,8.0285714285714285,7.0303030303030303,null,null,8]
[1829,"Área - Financeiro","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.4011976047904193,7.222718253968254,7.1526341703594287,7.3454094292803971]
[1811,"Área - Franquias / Itaú","2022-11-26",null,null,null,null,null,null,null,null,null,7.2857142857142856,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.2426799007444167,8.2417746759720831,8.2413452027695353,8.2080200501253131,7.7015209125475286,null,null,null,null,null,null,7.8178217821782177,7.7195061728395062,7.850375234521576,7.3181818181818183,7.8886278195488719,8.030913348946136,7.9972041006523762,7.2380952380952381,7.2352941176470589]
[1812,"Área - Marketing","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.0571428571428569,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.139301101005266,6.8076372315035796,7.4203789042498718,7.7615694164989941,7.7792860734037204,7.3336683417085426,7.9636711281070749,7.9332715477293787,8]
[1830,"Área - Mesa","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.8035450516986709,8.1569682151589245,8.245254745254746,8.0841121495327108]
[1813,"Área - Produtos / Produtos Itaú","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.2525982828739259,7.114947751022263,7.8214928057553958,7.9359205776173285,7.9505173189383713,7.7160940325497291,7.9700815956482325,7.8194570135746604,8.4695731153496823,7.8824601366742595,8.1538461538461533,7.5351277372262775,7.9024058102587382,7.8548241659152387,8.4566605839416056,8.1701642335766422,8.1182152713891451,7.8419843821773085,8.3853546910755146,8.1876440756108799,7.5236564079007806,7.9342830882352944,7.8112431444241315,8.4406307977736557,7.7479262672811062,7.7867950481430537,7.7250574712643676,8.0841720036596527,7.8305709023941068,8.1752058554437337,7.8395573997233745,8.1768738574040221]
[1814,"Área - SAF","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.954954954954955,7.9171162334477687,7.7160433070866139]
[1815,"Área - T&D","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.6842105263157894,7.3421052631578947,8.0658682634730532,7.8443113772455089,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.0581622678396876,6.6944444444444446,8.1194852941176467,7.7222222222222223,8.2566371681415927,7.333333333333333,7.3529411764705879,7.9285714285714288]
[1816,"Área - TI","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,7.75,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.703448275862069,7.9223744292237441,7.7097215883158379,8.3590804597701158,null,null,null,null,7.6760280842527582,6.8065326633165828,7.2407407407407405,7.2943414170232996,6.6289786223277911]
[1817,"Franquias - Menos de 1 ano","2022-11-26",6.6,8.8000000000000007,8.5,5,7,5.25,7,9.4,5.8,5.25,7,9,6.25,7,7,5.6,9.1999999999999993,9.1,5,8.764705882352942,7.7058823529411766,7.882352941176471,7.9411764705882355,8,8.4705882352941178,8.235294117647058,8.4117647058823533,9.4705882352941178,8.2941176470588243,8.235294117647058,7.5882352941176467,7.9411764705882355,7.882352941176471,8.235294117647058,8.235294117647058,8.4705882352941178,8.0588235294117645,9.4117647058823533,8.4117647058823533,7.2352941176470589,7.5882352941176467,8.2941176470588243,8.6470588235294112,7.75,7.7058823529411766,7.6470588235294121,8.4117647058823533,7.8125,9,8.6875,9.1764705882352935,8.0588235294117645,7.7647058823529411,7.3529411764705879,8.3125,7.882352941176471,8.2941176470588243,7.7272727272727275,8.545454545454545,8.454545454545455,6.7272727272727275,7.833333333333333,7.4705882352941178,6.7058823529411766,7.5294117647058822,6.7647058823529411,7.5454545454545459,7.6363636363636367,7.5454545454545459,6.7272727272727275,7.882352941176471,8.117647058823529,8.1818181818181817,7,6.5555555555555554,6.4444444444444446,7.5,8,8.3529411764705888,8,4.5,5.666666666666667,9,8.5,8.3333333333333339,9,8.3333333333333339,8.3333333333333339,7.6363636363636367,7.7272727272727275,6.4545454545454541,8.6,8.4,7.7142857142857144,7.7142857142857144,8.5,8.5,7.5,7.3,6,5.666666666666667,5,7.8,7.4545454545454541,6.6363636363636367,7.2727272727272725,7.3,7.7272727272727275,8.0588235294117645,7.833333333333333,8,8.3529411764705888,8.117647058823529,5.833333333333333,6.4,8,null,null,null,null,8.3529411764705888,8.117647058823529,8.5882352941176467,8.9375,8.4,6.666666666666667,6.5,5.5,5.5,7.6212808996144359,6.0176600441501114]
[1818,"Franquias - De 1 a 3 anos","2022-11-26",7.3,7.6,8.4,8,8,5.5,7.1,7.5,6.5,7,6.6363636363636367,7.7,7.3,6.4,7.8181818181818183,7.2727272727272725,8.2222222222222214,8.3513513513513509,7,8.0985401459854014,6.9080882352941178,7.6581818181818182,7.7963636363636359,7.9244604316546763,7.6167883211678831,7.9784172661870505,7.9018181818181814,8.3840579710144922,8.0183823529411757,8.3260869565217384,7.8296296296296299,7.7833935018050537,7.9927536231884062,8.3695652173913047,8.1709090909090918,8.0405904059040587,7.7638376383763834,8.3800738007380069,8.264705882352942,7.7095588235294121,7.9084249084249088,8.0330882352941178,8.33955223880597,7.5444444444444443,7.5666666666666664,7.5977859778597789,8.0149253731343286,7.7785977859778601,7.9416058394160585,7.7094339622641508,8.2072727272727271,7.7148148148148152,7.8555555555555552,7.6703703703703701,8.2242647058823533,7.728937728937729,7.8534798534798531,6.3833333333333337,7.4075630252100844,7.476987447698745,6.5991561181434601,6.1904761904761907,7.1472868217054266,6.4198473282442752,6.9143968871595334,6.6887159533073932,7.1991341991341988,7.6276150627615067,7.6092436974789912,7.1271186440677967,7.7846153846153845,7.7303370786516856,8.0368852459016402,7.7674418604651159,7.8372093023255811,7.6976744186046515,7.8588235294117643,8.0037735849056606,7.9545454545454541,8.117886178861788,5.7619047619047619,7.8153846153846152,6.4,7.4782608695652177,6.4,6.6,7.0869565217391308,7.1739130434782608,7.8204081632653057,7.6040816326530614,7.5284552845528454,8.1214574898785425,8.228215767634854,8.0697674418604652,8.0930232558139537,8.2448132780082979,8.2323651452282149,8.3265306122448983,8.3966942148760335,7.4754098360655741,7.5396825396825395,7.1904761904761907,7.0746887966804977,6.8619246861924683,6.808943089430894,7.0250000000000004,7.7615062761506275,7.6244897959183673,7.8277153558052435,6.9545454545454541,7.8566037735849052,7.9204545454545459,7.885496183206107,6.6363636363636367,6.3181818181818183,7.1,null,null,null,null,8.4179104477611943,8.3712121212121211,8.5074626865671643,8.617977528089888,8.7255639097744364,6.7272727272727275,6.6363636363636367,6.65,6.5,7.5746332979589521,6.6260385310054204]
[1819,"Franquias - Mais de 3 anos","2022-11-26",7.7777777777777777,8,8.4,8.2380952380952372,7.9047619047619051,7.7222222222222223,8.15,7.95,7.666666666666667,7.8095238095238093,8,8.0476190476190474,8.2272727272727266,7.3809523809523814,7.7727272727272725,7.7727272727272725,8.137931034482758,8.1206896551724146,7.4761904761904763,8.3606870229007626,7.2090792838874682,7.870967741935484,8.0038143674507314,7.9791139240506332,7.739351557533376,7.9840051183621243,7.8214285714285712,8.4871959026888604,7.8714011516314777,8.1670918367346932,7.541131105398458,7.9111253196930944,7.875,8.587894397939472,8.2006430868167204,8.1649417852522639,7.8952811893988368,8.4255319148936163,8.2055953155497718,7.5422853453841192,7.9423575129533681,7.8203477141017386,8.5538057742782154,7.8164188752424044,7.8755641521598969,7.7858990944372577,8.1182519280205661,7.8509397278029809,8.2379421221864959,7.8672279792746114,8.1963940759819707,7.7344559585492227,7.949326491340603,7.7870429762668376,8.4507133592736707,7.8774728781110399,8.0450793650793653,6.7723120168657767,7.7033356990773596,7.7272727272727275,6.8399433427762037,7.4691358024691361,7.4167224080267555,6.7647453083109923,7.2414025623735672,6.899193548387097,7.5260869565217394,7.8427046263345197,7.8682336182336181,7.425124201561391,8.0423387096774199,8.0058900523560208,8.0235947258848022,7.7792792792792795,7.7662921348314606,7.7561521252796419,7.7914798206278029,7.9953764861294587,8.0046143704680297,8.1053361053361055,7.0987654320987659,8.2210242587601083,8,8.4523809523809526,7.5,7.2222222222222223,8.1325301204819276,8.1463414634146343,8.0090277777777779,7.8238161559888582,7.9727653631284916,8.1671289875173372,8.2652482269503551,8.1101123595505626,8.2237442922374431,8.2754029432375606,8.2750352609308884,8.2372288313505955,8.226012793176972,7.7206703910614527,7.5380434782608692,7.4148351648351651,7.509193776520509,7.3408292340126495,7.2809224318658279,7.458128078817734,7.9096638655462188,7.7966339410939689,7.9196013289036546,7.3780487804878048,7.9448871181938907,8.0874172185430471,8.0578566732412895,7.5194805194805197,7.56,8.0933333333333337,null,null,null,null,8.6124590163934425,8.5428759894459105,8.6493078444297957,8.7210526315789476,8.7624671916010506,7.875,7.7088607594936711,7.8157894736842106,7.6842105263157894,7.8946642820983195,7.7706578616463204]
[1820,"Franqueados + Gestores - Até 1 ano","2022-11-26"]
[1821,"Franqueados + Gestores  - De 1 a 3 anos","2022-11-26"]
[1822,"Franqueados + Gestores - De 3 anos ou mais","2022-11-26"]
[1823,"Supervisores de Franquias - Até 1 ano","2022-11-26"]
[1824,"Supervisores de Franquias  - De 1 a 3 anos","2022-11-26"]
[1825,"Supervisores de Franquias - De 3 anos ou mais de help","2022-11-26"]
[1826,"Consultores de Franquias - Até 1 ano","2022-11-26"]
[1827,"Consultores de Franquias - 1 a 3 anos","2022-11-26"]
[1828,"Consultores de Franquias - 3 anos ou mais","2022-11-26"]
[1832,"Franquias + Próprias - Supervisores","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.0270270270270263,8.2162162162162158,null,8.2249999999999996,6.9946140035906641,7.6869409660107335,7.8819320214669055,7.8146167557932262,7.5359712230215825,7.7777777777777777,7.7803571428571425,8.3985637342908444,7.8014440433212995,8.0483005366726292,7.4665461121157319,7.7099099099099098,7.7504456327985736,8.2663043478260878,7.9963702359346644,7.9725274725274726,7.714025500910747,8.3081081081081081,8.0914076782449733,7.4936708860759493,7.836363636363636,7.7909909909909913,8.3567467652495377,7.6569343065693429,7.7531531531531535,7.6406533575317601,7.924050632911392,7.8058076225045374,8.0935251798561154,7.8402903811252269,8.0180180180180187,7.6896551724137927,7.7725631768953072,7.7054545454545451,8.2490842490842482,7.7293906810035846,7.9110320284697506,6.3483146067415728,7.4509433962264149,7.4536862003780717,6.5028571428571427,null,7.1209829867674861,6.3327032136105856,6.9128787878787881,6.5977443609022552,7.3152804642166345,7.6754716981132072,7.680529300567108,7.1860902255639099,7.7343453510436433,7.9074074074074074,7.9494382022471912,7.7752808988764048,7.8146067415730336,7.7858472998137804,7.7734082397003741,7.8805970149253728,7.8472998137802605,7.9188191881918817,null,8.1194852941176467,null,null,null,null,null,null,8,7.7790055248618781,7.7896678966789672,8.0811808118081174,8.1442125237191654,8.0951492537313428,8.1830188679245275,8.137291280148423,8.1390977443609014,8.1657355679702057,8.120458891013385,7.7015209125475286,7.5278810408921935,7.3838951310861427,7.2272727272727275,7.1669793621013129,7.1173184357541901,7.1849056603773587,7.7327102803738317,7.5473098330241184,7.7286245353159853,null,7.8234200743494426,7.9548872180451129,7.9029850746268657,null,null,null,8,7.9223300970873787,8.0388349514563107,7.7980769230769234,8.5171624713958813,8.4347014925373127,8.4860335195530734,8.5828677839851029,8.6003717472118968,null,null,null,null,7.7767286042470403]
[1833,"Franquias + Próprias - Consultores","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.0769230769230766,7.7384615384615385,null,8.2436647173489277,7.1261437908496736,7.8646034816247585,7.9332469215813353,7.9851421188630489,7.7470817120622568,8.0280130293159608,7.808842652795839,8.4699738903394248,7.8678875081752784,8.1717631750162649,7.5180327868852457,8.0006518904823984,7.8529792746113989,8.5431937172774877,8.2204054937867888,8.1576517150395773,7.8626155878467632,8.3880105401844531,8.1966887417218537,7.4980132450331123,7.9887714663143994,7.7861842105263159,8.4757152361942776,7.7740225314778,7.7818902842035689,7.7357615894039737,8.1316655694535882,7.8123342175066313,8.1779828609096903,7.801993355481728,8.218934911242604,7.6860541969596827,7.9862204724409445,7.6871727748691097,8.4077733860342558,7.911458333333333,8.0415314730694352,6.8997289972899729,7.7593984962406015,7.7563139931740617,6.9153583617747438,null,7.3681693989071038,6.7680763983628927,7.2362258953168048,6.8947006194081215,7.4582172701949858,7.792866941015089,7.8150684931506849,7.387517146776406,8.0640055058499662,7.9615639496355204,8.0179640718562872,null,null,null,null,8.0040133779264213,8.0067024128686324,8.1083776595744688,null,null,null,null,null,null,null,null,7.887107548430194,7.6930826057756887,7.8085963734049697,8.1842980705256156,8.2813559322033896,null,null,8.2811653116531172,8.2788331071913159,8.2686868686868689,8.2391304347826093,null,null,null,7.4634146341463419,7.2427511800404583,7.1653279785809909,7.4026936026936028,7.8484848484848486,7.7819650067294752,7.895482130815914,null,7.9244264507422404,8.0750167448091084,8.0586666666666673,null,null,null,null,null,null,null,8.624603174603175,8.4692101740294508,8.5995989304812834,8.6992632283991966,8.757859531772576,null,null,null,null,7.9025336272100937]
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[1810,{"$f":"VLOOKUP(A27,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Expansão e Implantação"},"2020-10-25",7.6933333333333334,8.3239436619718301,8.486486486486486,7.6849315068493151,7.7647058823529411,7.2191780821917808,7.47887323943662,7.5970149253731343,7.1029411764705879,null,null,8.4,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.7751408294466042]
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[1812,{"$f":"VLOOKUP(A29,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Marketing"},"2020-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.6029411764705879,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.4863362667901807,8.5441176470588243,null,null,8.3331790837575195,8.4541685859051121,8.6233287229137847,8.6148897058823533,8.5412418906394816,6.4855072463768115,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.1873011473105173]
[1813,{"$f":"VLOOKUP(A30,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Produtos / Produtos Itaú"},"2020-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.7218961625282159,7.8636363636363633,8.3973897389738976,8.9189678587596202,8.6817564508827516,8.5155756207674944,null,8.5204034846400738,8.9438202247191008,null,null,null,8.4660633484162897,7.9926973984481968,8.484282460136674,8.6692553677478301,8.7760065380153947,8.542567878508974,8.9859346642468232,null,null,8.4623069936421427,8.0874542124542117,8.6402579456471678,8.3448598130841116,8.6170698311273384,8.4880843263061418,null,null,8.6975898135516143,null,null,null,8.5428571428571427,null,8.5382151029748279,8.5092550790067722,8.4337294332723953,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.4532676266094704]
[1814,{"$f":"VLOOKUP(A31,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - SAF"},"2020-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.2648467432950188,8.1813909774436091,8.001417099669343,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.1492182734693248]
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[1829,{"$f":"VLOOKUP(A34,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Financeiro"},"2020-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.7088607594936711,8.0625,null,8.0625,null,null,null,null,null,null,null,null,null,null,8.2196202531645568]
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[1831,{"$f":"VLOOKUP(A36,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Comissionamento"},"2020-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.0625,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.0625]
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[1829,{"$f":"VLOOKUP(A34,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Financeiro"},"2019-10-25"]
[1830,{"$f":"VLOOKUP(A35,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Mesa"},"2019-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.1733668341708539,7.1733668341708539,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.1733668341708539]
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[1771,{"$f":"VLOOKUP(A3,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias"},"2018-10-25",7.2972972972972974,7.2439024390243905,8.35,7.4318181818181817,7.3409090909090908,7.95,null,null,null,7.4883720930232558,7.975609756097561,7.7179487179487181,7.9772727272727275,7.9767441860465116,null,8.1363636363636367,null,8.2325581395348841,7.6744186046511631,8.5379113018598005,7.4760563380281688,8.35,null,null,8.2598314606741567,null,null,8.7111111111111104,null,null,null,7.8180515759312321,null,8.5414201183431953,8.6067415730337071,3.7159090909090908,8.3667136812411851,8.826573426573427,null,null,7.8995633187772922,null,8.6948148148148157,7.8539007092198583,null,7.3409090909090908,null,null,8.5926449787835928,null,null,null,7.9870503597122307,null,8.5632352941176464,8.533519553072626,null,7.2302052785923756,7.8458149779735686,8.2411764705882344,null,null,null,6.5221238938053094,7.3249258160237387,null,8.1875,8.2742424242424235,8.2256097560975618,7.7871362940275652,8.1532738095238102,8.244509516837482,8.1481481481481488,null,null,null,8.1623188405797098,8.5356622998544402,8.6945244956772338,8.6565656565656557,7.2564102564102564,8.242857142857142,null,7.4883720930232558,null,null,7.975609756097561,7.7179487179487181,null,7.4883720930232558,null,7.9767441860465116,null,null,null,null,null,null,7.4883720930232558,7.966618287373004,7.9328467153284672,7.6458635703918727,null,null,6.9040114613180519,6.9040114613180519,null,null,null,null,null,null,7.975609756097561,null,7.5,null,null,null,null,null,8.8761061946902657,8.6796992481203006,7.7179487179487181,9.0667634252539919,8.8133140376266272,8.3000000000000007,null,7.9,7.5,8.0193319781206327,7.9]
[1772,{"$f":"VLOOKUP(A4,SEGMENTOS!$A$2:$B$60,2,0)","v":"Lojas próprias"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.2631578947368425,7.384615384615385,null,null,null,8.2564102564102573,null,null,8.3766233766233764,null,null,null,7.9473684210526319,null,7.615384615384615,8.5,null,8.2784810126582276,8.4683544303797476,null,null,7.9473684210526319,null,7.9871794871794872,8.103896103896103,null,null,null,null,7.7631578947368425,null,null,null,7.8461538461538458,null,7.5135135135135132,8.2727272727272734,null,7.5641025641025639,8.2307692307692299,7.8974358974358978,null,null,null,5.8076923076923075,6.9743589743589745,null,7.8481012658227849,7.8354430379746836,7.7468354430379751,7.2368421052631575,7.8860759493670889,8.08,8.1818181818181817,null,null,null,7.8421052631578947,8.2857142857142865,8.1710526315789469,8.220779220779221,null,7.7532467532467528,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.0933333333333337,7.8051948051948052,7.5466666666666669,null,null,6.6233766233766236,6.6233766233766236,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.5394736842105257,null,8.9615384615384617,8.6666666666666661,null,null,null,null,7.9274060895953928]
[1773,{"$f":"VLOOKUP(A5,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias - Franqueados"},"2018-10-25",7.1923076923076925,7.1379310344827589,8.3333333333333339,7.225806451612903,7.096774193548387,7.9666666666666668,null,null,null,7.3666666666666663,8.0714285714285712,7.6923076923076925,8.2903225806451619,7.833333333333333,null,8.1612903225806459,null,8.1666666666666661,7.3,8.2542372881355934,8.0847457627118651,8.3333333333333339,null,null,8.6271186440677958,null,null,9.0333333333333332,null,null,null,8.2678571428571423,null,7.6551724137931032,8.5344827586206904,3.6129032258064515,8.6,9.0500000000000007,null,null,8.254545454545454,null,7.8596491228070171,7.7627118644067794,null,7.096774193548387,null,null,8.9666666666666668,null,null,null,8.4210526315789469,null,7.6206896551724137,8.8644067796610173,null,7.0338983050847457,7.8448275862068968,8.2372881355932197,null,null,null,6.5344827586206895,7.568965517241379,null,8.3636363636363633,8.4363636363636356,8.2037037037037042,7.333333333333333,8.1428571428571423,8,8.3035714285714288,null,null,null,8.1206896551724146,8.7894736842105257,8.7931034482758612,8.8448275862068968,6.9137931034482758,8.5964912280701746,null,7.3666666666666663,null,null,8.0714285714285712,7.6923076923076925,null,7.3666666666666663,null,7.833333333333333,null,null,null,null,null,null,7.3666666666666663,7.7857142857142856,7.7719298245614032,7.4561403508771926,null,null,7.3157894736842106,7.3157894736842106,null,null,null,null,null,null,8.0714285714285712,null,7.3518518518518521,null,null,null,null,null,8.6206896551724146,8.6491228070175445,7.6923076923076925,8.9473684210526319,8.2413793103448274,8.1724137931034484,null,7.8596491228070171,7.4464285714285712,8.0352118240985888,7.8214276366735049]
[1774,{"$f":"VLOOKUP(A6,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias - Gerentes / Gestores"},"2018-10-25",7.5454545454545459,7.5,8.4,7.9230769230769234,7.9230769230769234,7.9,null,null,null,7.7692307692307692,7.7692307692307692,7.7692307692307692,7.2307692307692308,8.3076923076923084,null,8.0769230769230766,null,8.384615384615385,8.5384615384615383,8.7777777777777786,7.8,8.4,null,null,8.1999999999999993,null,null,9.0952380952380949,null,null,null,8.3333333333333339,null,8.1666666666666661,8.5238095238095237,3.9615384615384617,8.9499999999999993,9.0476190476190474,null,null,8.2857142857142865,null,8.6666666666666661,8.0476190476190474,null,7.9230769230769234,null,null,9,null,null,null,8.4285714285714288,null,8.6842105263157894,8.4761904761904763,null,7,7.4761904761904763,7.6190476190476186,null,null,null,5.7142857142857144,7.333333333333333,null,8.0952380952380949,8.1904761904761898,8.3809523809523814,8,8,8.5238095238095237,7.75,null,null,null,8.5714285714285712,9.0476190476190474,9.1428571428571423,8.8571428571428577,8.25,8.1904761904761898,null,7.7692307692307692,null,null,7.7692307692307692,7.7692307692307692,null,7.7692307692307692,null,8.3076923076923084,null,null,null,null,null,null,7.7692307692307692,8.1904761904761898,8.1428571428571423,8,null,null,6.8571428571428568,6.8571428571428568,null,null,null,null,null,null,7.7692307692307692,null,8,null,null,null,null,null,9.1904761904761898,9,7.7692307692307692,9.3809523809523814,9.0476190476190474,8.8333333333333339,null,8.1666666666666661,8.5,8.1650758944734143,8.4802430848398664]
[1775,{"$f":"VLOOKUP(A7,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias - Supervisores"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.3038674033149178,7.1803278688524594,null,null,null,8.104395604395604,null,null,8.7675675675675677,null,null,null,7.7528089887640448,null,8.5321637426900576,8.7010869565217384,null,8.2826086956521738,8.9617486338797807,null,null,7.9378531073446323,null,8.8313953488372086,7.6949152542372881,null,null,null,null,8.6333333333333329,null,null,null,8.0114285714285707,null,8.6900584795321638,8.5652173913043477,null,6.7885714285714283,7.5402298850574709,8.0058139534883725,null,null,null,6.196531791907514,7.1220930232558137,null,8.1219512195121943,8.290909090909091,8.1280487804878057,7.682634730538922,8.0809248554913289,8.2068965517241388,8.104046242774567,null,null,null,8.08,8.5664739884393057,8.7840909090909083,8.7386363636363633,null,8.4858757062146886,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.9943502824858754,7.9378531073446323,7.5771428571428574,null,null,6.8587570621468927,6.8587570621468927,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.970930232558139,8.7559523809523814,null,9.1206896551724146,8.7816091954022983,null,null,null,null,8.0817041470246469]
[1776,{"$f":"VLOOKUP(A8,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias - Consultores"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.6621315192743769,7.5022321428571432,null,null,null,8.2771618625277164,null,null,8.6277533039647576,null,null,null,7.7629796839729117,null,8.6806526806526811,8.5812917594654792,null,8.3438202247191011,8.7317073170731714,null,null,7.8202764976958523,null,8.7523364485981308,7.9196428571428568,null,null,null,null,8.5089285714285712,null,null,null,7.9004524886877832,null,8.6342592592592595,8.480088495575222,null,7.4496487119437935,7.9883177570093462,8.3668224299065415,null,null,null,6.692488262910798,7.3735224586288419,null,8.1947115384615383,8.2505966587112169,8.2589928057553958,7.8743961352657008,8.1914893617021285,8.2784222737819029,8.1643192488262919,null,null,null,8.1811926605504581,8.4655963302752291,8.6241457858769923,8.5890410958904102,null,8.1033707865168534,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.9678160919540231,7.941860465116279,7.681192660550459,null,null,6.8713318284424378,6.8713318284424378,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.8571428571428577,8.6380952380952376,null,9.0457665903890163,8.8904109589041092,null,null,null,null,8.1432620551568728]
[1777,{"$f":"VLOOKUP(A9,SEGMENTOS!$A$2:$B$60,2,0)","v":"Lojas próprias - Supervisores"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.3571428571428577,7.931034482758621,null,null,null,8.5517241379310338,null,null,8.068965517241379,null,null,null,8.3103448275862064,null,7.6206896551724137,8.7586206896551726,null,8.3666666666666671,8.1999999999999993,null,null,8,null,7.9655172413793105,8.3103448275862064,null,null,null,null,7.6896551724137927,null,null,null,7.8620689655172411,null,7.2307692307692308,8.2758620689655178,null,7.5862068965517242,8.2666666666666675,7.9333333333333336,null,null,null,5.6333333333333337,6.9666666666666668,null,7.8,7.8666666666666663,7.9666666666666668,7.7142857142857144,7.9666666666666668,8.615384615384615,8.1666666666666661,null,null,null,8.3571428571428577,8.1428571428571423,8.25,8.3571428571428577,null,8.2758620689655178,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.3571428571428577,8.0344827586206904,7.7931034482758621,null,null,6.8620689655172411,6.8620689655172411,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.7241379310344822,null,9.068965517241379,8.8965517241379306,null,null,null,null,8.0967019778780696]
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[1798,{"$f":"VLOOKUP(A15,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias N-NE - Norte"},"2018-10-25"]
[1799,{"$f":"VLOOKUP(A16,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias N-NE - Nordeste"},"2018-10-25"]
[1800,{"$f":"VLOOKUP(A17,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias S-SE-CO - Sul"},"2018-10-25"]
[1801,{"$f":"VLOOKUP(A18,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias S-SE-CO - Sudoeste"},"2018-10-25"]
[1802,{"$f":"VLOOKUP(A19,SEGMENTOS!$A$2:$B$60,2,0)","v":"Franquias S-SE-CO - Centro-Oeste"},"2018-10-25"]
[1803,{"$f":"VLOOKUP(A20,SEGMENTOS!$A$2:$B$60,2,0)","v":"Lojas Próprias N-NE-CO - Norte"},"2018-10-25"]
[1804,{"$f":"VLOOKUP(A21,SEGMENTOS!$A$2:$B$60,2,0)","v":"Lojas Próprias N-NE-CO - Nordeste"},"2018-10-25"]
[1805,{"$f":"VLOOKUP(A22,SEGMENTOS!$A$2:$B$60,2,0)","v":"Lojas Próprias N-NE-CO - Centro-Oeste"},"2018-10-25"]
[1806,{"$f":"VLOOKUP(A23,SEGMENTOS!$A$2:$B$60,2,0)","v":"Lojas Próprias S-SE - Sul"},"2018-10-25"]
[1807,{"$f":"VLOOKUP(A24,SEGMENTOS!$A$2:$B$60,2,0)","v":"Lojas Próprias S-SE - Sudoeste"},"2018-10-25"]
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[1809,{"$f":"VLOOKUP(A26,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - CRM"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,6.4484126984126986,7.2885638297872344,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,6.868488264099966]
[1810,{"$f":"VLOOKUP(A27,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Expansão e Implantação"},"2018-10-25",7.2972972972972974,7.2439024390243905,8.35,7.4318181818181817,7.3409090909090908,7.95,null,null,null,null,null,7.7179487179487181,null,null,null,null,null,null,null,null,null,8.35,null,null,null,null,null,null,null,null,null,null,null,null,null,3.7159090909090908,null,null,null,null,null,null,null,null,null,7.3409090909090908,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.975609756097561,7.7179487179487181,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.975609756097561,null,null,null,null,null,null,null,null,null,7.7179487179487181,null,null,null,null,null,null,7.7029799962726786]
[1811,{"$f":"VLOOKUP(A28,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Franquias / Itaú"},"2018-10-25",null,null,null,null,null,null,null,null,null,7.4883720930232558,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.4883720930232558,null,null,null,null,null,7.4883720930232558,null,null,null,null,null,null,null,null,7.4883720930232558,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.8761061946902657,8.665317139001349,7.7179487179487181,9.0560625814863105,8.7984395318595574,8.3000000000000007,null,7.9,7.5,8.0639468780899346,7.9000000000000012]
[1812,{"$f":"VLOOKUP(A29,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Marketing"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.6744186046511631,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.2282321899736139,8.1515957446808507,null,null,null,8.1305483028720626,8.510471204188482,8.6428571428571423,8.6129870129870127,7.2564102564102564,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.1509400573275723]
[1813,{"$f":"VLOOKUP(A30,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Produtos / Produtos Itaú"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.5109677419354846,7.467005076142132,8.35,null,null,8.2594936708860764,null,null,8.6787954830614797,null,null,null,7.8307493540051683,null,8.4456233421750664,8.5962025316455701,3.7159090909090908,8.3578680203045685,8.7909319899244327,null,null,7.9043250327653993,null,8.621513944223107,7.8785166240409206,null,7.3409090909090908,null,null,8.5121328224776498,null,null,null,7.9728331177231562,null,8.4602122015915118,8.5081967213114762,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.2062155235231824]
[1814,{"$f":"VLOOKUP(A31,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - SAF"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.9790575916230368,7.9199475065616802,7.6361256544502618,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.845043584211659]
[1815,{"$f":"VLOOKUP(A32,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - T&D"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.1363636363636367,null,8.2325581395348841,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.9767441860465116,null,null,null,null,null,null,7.4883720930232558,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.9585095137420714]
[1816,{"$f":"VLOOKUP(A33,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - TI"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,7.9772727272727275,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.2644736842105262,7.8853754940711465,8.2058047493403699,null,null,null,null,null,null,8.1510204081632658,8.2273342354533145,8.1741496598639447,7.729766803840878,8.125166444740346,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.9711515785507236]
[1829,{"$f":"VLOOKUP(A34,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Financeiro"},"2018-10-25"]
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[1831,{"$f":"VLOOKUP(A36,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Comissionamento"},"2018-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.5,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.5]
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{"sheet":"APL_05_SAT","index":10,"n_rows":60,"n_cols":134,"rows_kept":60,"cut":false,"hidden":false,"merged":[]}
["ID_Segmento","Segmento","Data",1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18,19,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81,82,83,84,85,86,87,88,89,90,91,92,93,94,95,96,97,98,99,100,101,102,103,104,105,106,107,108,109,110,111,112,113,114,115,116,117,118,119,120,121,122,123,124,125,126,127,128,129,"ISQP","IS$P"]
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[1781,"Regional Franquia S-SE-CO","2022-11-26",0.72727272727272729,0.86363636363636365,1,0.86363636363636365,0.73913043478260865,0.5714285714285714,0.81818181818181823,0.81818181818181823,0.63636363636363635,0.77272727272727271,0.79166666666666663,0.8571428571428571,0.90909090909090906,0.69565217391304346,0.75,0.70833333333333337,0.89855072463768115,0.92753623188405798,0.77272727272727271,0.87568412822517594,0.63286163522012584,0.75621118012422361,0.79202501954652071,0.79163439194422924,0.74356975837879968,0.78901960784313729,0.76622361219702895,0.86881382560879816,0.76802507836990597,0.83216237314597974,0.70685579196217496,0.73317683881064166,0.75524475524475521,0.87480314960629924,0.82334384858044163,0.8232963549920761,0.77081681205392549,0.86503551696921865,0.83000798084596972,0.70977917981072558,0.76409849086576653,0.76479873717442781,0.87268331990330383,0.72994440031771246,0.74880763116057236,0.74303898170246618,0.81155977830562154,0.75378486055776894,0.81796690307328601,0.75516693163751991,0.82690794649881982,0.72712808273667462,0.75984251968503935,0.73775671406003163,0.8546465448768864,0.7529319781078968,0.78332034294621977,0.54506437768240346,0.72837370242214527,0.72923875432525953,0.5617977528089888,0.64615384615384619,0.65463494667760458,0.54426229508196722,0.62861869313482222,0.5733113673805601,0.68761061946902657,0.75389948006932406,0.75195143104943629,0.65915004336513439,0.78378378378378377,0.76719999999999999,0.78728813559322031,0.72268907563025209,0.73611111111111116,0.7325905292479109,0.73728813559322037,0.78502415458937203,0.78306451612903227,0.79915611814345988,0.609375,0.76845637583892612,0.8571428571428571,0.92753623188405798,0.7142857142857143,0.7857142857142857,0.82608695652173914,0.79411764705882348,0.77053344623200681,0.73344651952461803,0.74829931972789121,0.81871838111298478,0.82975064488392092,0.81638418079096042,0.8342857142857143,0.8398972602739726,0.82918454935622321,0.82173174872665533,0.82830025884383085,0.71478873239436624,0.67576791808873715,0.66666666666666663,0.66637931034482756,0.64599483204134367,0.63010204081632648,0.66465517241379313,0.75986277873070329,0.74149659863945583,0.77073170731707319,0.66666666666666663,0.77372262773722633,0.79983792544570498,0.79146537842190012,0.625,0.64516129032258063,0.8,null,null,null,null,0.86661341853035145,0.87247780468119451,0.8820224719101124,0.89334402566158777,0.9044943820224719,0.73134328358208955,0.66666666666666663,0.74603174603174605,0.66129032258064513,0.76400550790009247,0.70158864784327524]
[1782,"Regional Própria N-NE-CO","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.9,0.7,null,0.80722891566265065,0.5662650602409639,0.74698795180722888,0.74698795180722888,0.75903614457831325,0.76829268292682928,0.75609756097560976,0.79012345679012341,0.89156626506024095,0.79518072289156627,0.82926829268292679,0.76543209876543206,0.84146341463414631,0.78048780487804881,0.8902439024390244,0.85185185185185186,0.86075949367088611,0.77215189873417722,0.85365853658536583,0.8271604938271605,0.78749999999999998,0.86250000000000004,0.74390243902439024,0.87654320987654322,0.78048780487804881,0.79012345679012341,0.77777777777777779,0.85365853658536583,0.83750000000000002,0.9358974358974359,0.85365853658536583,0.86419753086419748,0.74683544303797467,0.85365853658536583,0.77500000000000002,0.88888888888888884,0.79012345679012341,0.80487804878048785,0.59493670886075944,0.78481012658227844,0.74683544303797467,0.569620253164557,null,0.60759493670886078,0.49367088607594939,0.58441558441558439,0.48101265822784811,0.66666666666666663,0.69620253164556967,0.68354430379746833,0.61538461538461542,0.64,0.76829268292682928,0.8125,0.7407407407407407,0.7857142857142857,0.7142857142857143,0.7142857142857143,0.78048780487804881,0.8125,0.79268292682926833,null,0.7857142857142857,null,null,null,null,null,null,0.74390243902439024,0.71250000000000002,0.79012345679012341,0.88888888888888884,0.89873417721518989,0.9285714285714286,0.8571428571428571,0.91249999999999998,0.92500000000000004,0.9375,0.91139240506329111,0.8571428571428571,0.7142857142857143,0.75,0.67088607594936711,0.62195121951219512,0.59756097560975607,0.64634146341463417,0.72839506172839508,0.69512195121951215,0.75308641975308643,null,0.79012345679012341,0.86250000000000004,0.84146341463414631,null,null,null,0.88888888888888884,0.8571428571428571,0.8928571428571429,0.8214285714285714,null,0.88888888888888884,0.87654320987654322,0.97530864197530864,0.90243902439024393,null,null,null,null,0.7806987733913846]
[1798,"Franquias N-NE - Norte","2022-11-26"]
[1799,"Franquias N-NE - Nordeste","2022-11-26"]
[1800,"Franquias S-SE-CO - Sul","2022-11-26"]
[1801,"Franquias S-SE-CO - Sudoeste","2022-11-26"]
[1802,"Franquias S-SE-CO - Centro-Oeste","2022-11-26"]
[1803,"Lojas Próprias N-NE-CO - Norte","2022-11-26"]
[1804,"Lojas Próprias N-NE-CO - Nordeste","2022-11-26"]
[1805,"Lojas Próprias N-NE-CO - Centro-Oeste","2022-11-26"]
[1806,"Lojas Próprias S-SE - Sul","2022-11-26"]
[1807,"Lojas Próprias S-SE - Sudoeste","2022-11-26"]
[1838,"Área - BI","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.77125193199381759]
[1808,"Área - Comercial","2022-11-26",null,null,null,null,null,null,null,null,null,null,0.76315789473684215,null,null,0.68571428571428572,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.77760497667185069,0.78726708074534157,null,0.78816199376947038,0.80981308411214958,0.81150608044901773]
[1839,"Área - Cobrança","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.86593059936908512]
[1831,"Área - Comissionamento","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.74535315985130113,0.7303370786516854]
[1840,"Área - Consultoria","2022-11-26"]
[1809,"Área - CRM","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.79119382660009074,0.81768953068592054,0.59900497512437811,0.76869041645760161]
[1810,"Área - Expansão e Implantação","2022-11-26",0.72727272727272729,0.82857142857142863,0.94117647058823528,0.8571428571428571,0.77777777777777779,0.59375,0.74285714285714288,0.77142857142857146,0.60606060606060608,null,null,0.84848484848484851]
[1829,"Área - Financeiro","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.71457085828343314,0.69097222222222221,0.67602166420482523,0.7081885856079404]
[1811,"Área - Franquias / Itaú","2022-11-26",null,null,null,null,null,null,null,null,null,0.74285714285714288,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.8635235732009926,0.86241276171485548,0.85855588526211668,0.85463659147869675,0.7756653992395437,null,null,null,null,null,null,0.78960396039603964,0.77283950617283947,0.80112570356472801,0.7,0.80874060150375937,0.83185011709601875,0.82106244175209697,0.70476190476190481,0.69607843137254899]
[1812,"Área - Marketing","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.74285714285714288,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.6596457635232168,0.61241050119331741,0.71684587813620071,0.78219315895372232,0.78079436902966315,0.6959798994974874,0.80305927342256211,0.79981464318813711,0.82130584192439859]
[1830,"Área - Mesa","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.77941900541605125,0.85036674816625912,0.86413586413586418,0.85358255451713394]
[1813,"Área - Produtos / Produtos Itaú","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.88341617713511067,0.66469786460699687,0.7855215827338129,0.8140794223826715,0.81106612685560053,0.7707956600361664,0.8032638259292838,0.79321266968325788,0.89327883742052683,0.79726651480637811,0.83619909502262446,0.73038321167883213,0.78347707671357236,0.77998196573489631,0.88047445255474455,0.84306569343065696,0.84406623735050601,0.79375287092328894,0.87826086956521743,0.84047948363301062,0.74184657785943964,0.79963235294117652,0.78290676416819016,0.8789424860853432,0.77603686635944702,0.78587803759743236,0.77655172413793105,0.83257090576395243,0.79005524861878451,0.84766697163769444,0.79345320424158594,0.84506398537477145]
[1814,"Área - SAF","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.81981981981981977,0.79205492888670914,0.75541338582677164]
[1815,"Área - T&D","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.76315789473684215,0.68421052631578949,0.87425149700598803,0.81437125748502992,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.82600195503421314,0.65740740740740744,0.80698529411764708,0.83333333333333337,0.91150442477876104,0.72222222222222221,0.70588235294117652,0.8392857142857143]
[1816,"Área - TI","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,0.86111111111111116,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.76275862068965516,0.80593607305936077,0.76631675034230939,0.87264367816091959,null,null,null,null,0.7587763289869609,0.60653266331658295,0.70370370370370372,0.68663813599619594,0.57197149643705458]
[1817,"Franquias - Menos de 1 ano","2022-11-26",0.6,1,0.75,0.5,0.6,0.5,0.6,1,0.4,0.5,0.8,1,0.75,0.75,0.8,0.4,1,1,0.5,0.88235294117647056,0.82352941176470584,0.82352941176470584,0.76470588235294112,0.76470588235294112,0.88235294117647056,0.82352941176470584,0.82352941176470584,0.94117647058823528,0.76470588235294112,0.76470588235294112,0.70588235294117652,0.70588235294117652,0.70588235294117652,0.76470588235294112,0.94117647058823528,0.94117647058823528,0.88235294117647056,1,0.82352941176470584,0.70588235294117652,0.70588235294117652,0.76470588235294112,0.82352941176470584,0.75,0.70588235294117652,0.76470588235294112,0.88235294117647056,0.75,0.9375,0.875,1,0.82352941176470584,0.70588235294117652,0.58823529411764708,0.8125,0.70588235294117652,0.82352941176470584,0.72727272727272729,0.81818181818181823,0.72727272727272729,0.63636363636363635,0.83333333333333337,0.6470588235294118,0.52941176470588236,0.70588235294117652,0.58823529411764708,0.72727272727272729,0.72727272727272729,0.63636363636363635,0.54545454545454541,0.82352941176470584,0.82352941176470584,0.90909090909090906,0.55555555555555558,0.55555555555555558,0.44444444444444442,0.875,0.82352941176470584,0.94117647058823528,0.81818181818181823,0.5,0.33333333333333331,1,1,0.66666666666666663,1,0.83333333333333337,0.83333333333333337,0.63636363636363635,0.72727272727272729,0.54545454545454541,0.9,0.8,0.7142857142857143,0.7142857142857143,0.8,0.8,0.7,0.6,0.66666666666666663,0.33333333333333331,0.33333333333333331,0.8,0.63636363636363635,0.54545454545454541,0.72727272727272729,0.7,0.72727272727272729,0.82352941176470584,0.83333333333333337,0.82352941176470584,0.88235294117647056,0.76470588235294112,0.66666666666666663,0.4,0.8,null,null,null,null,0.82352941176470584,0.88235294117647056,0.88235294117647056,0.9375,0.8666666666666667,0.5,0.33333333333333331,0.5,0.5,0.7399611804613031,0.46136865342163358]
[1818,"Franquias - De 1 a 3 anos","2022-11-26",0.7,0.8,1,0.9,0.8,0.5,0.7,0.6,0.6,0.7,0.63636363636363635,0.8,0.7,0.6,0.81818181818181823,0.72727272727272729,0.91666666666666663,0.89189189189189189,0.7,0.87591240875912413,0.61397058823529416,0.77090909090909088,0.79636363636363638,0.80575539568345322,0.75547445255474455,0.82374100719424459,0.81090909090909091,0.8876811594202898,0.82352941176470584,0.87681159420289856,0.77037037037037037,0.76173285198555951,0.81521739130434778,0.87318840579710144,0.84,0.8302583025830258,0.80073800738007384,0.87084870848708484,0.85661764705882348,0.76102941176470584,0.82417582417582413,0.82352941176470584,0.88805970149253732,0.74814814814814812,0.76666666666666672,0.77859778597785978,0.83582089552238803,0.78966789667896675,0.82846715328467158,0.77735849056603779,0.83272727272727276,0.74444444444444446,0.82222222222222219,0.77037037037037037,0.87132352941176472,0.78388278388278387,0.79487179487179482,0.55000000000000004,0.72268907563025209,0.71129707112970708,0.59493670886075944,0.66666666666666663,0.66279069767441856,0.54961832061068705,0.63813229571984431,0.60311284046692604,0.7142857142857143,0.7615062761506276,0.76890756302521013,0.66101694915254239,0.79230769230769227,0.7752808988764045,0.82786885245901642,0.80232558139534882,0.79069767441860461,0.7558139534883721,0.81176470588235294,0.81509433962264155,0.80681818181818177,0.82926829268292679,0.5714285714285714,0.72307692307692306,0.6,0.86956521739130432,0.6,0.6,0.78260869565217395,0.78260869565217395,0.77551020408163263,0.73469387755102045,0.72764227642276424,0.85425101214574894,0.87136929460580914,0.86046511627906974,0.86046511627906974,0.85477178423236511,0.85477178423236511,0.86122448979591837,0.8801652892561983,0.70491803278688525,0.74603174603174605,0.66666666666666663,0.66804979253112029,0.62761506276150625,0.62195121951219512,0.67083333333333328,0.76569037656903771,0.74285714285714288,0.8089887640449438,0.72727272727272729,0.81509433962264155,0.82954545454545459,0.80916030534351147,0.68181818181818177,0.68181818181818177,0.75,null,null,null,null,0.88059701492537312,0.88636363636363635,0.88059701492537312,0.898876404494382,0.93609022556390975,0.68181818181818177,0.68181818181818177,0.75,0.55000000000000004,0.7643155037010686,0.66450933172787485]
[1819,"Franquias - Mais de 3 anos","2022-11-26",0.77777777777777779,0.8,0.95,0.90476190476190477,0.80952380952380953,0.66666666666666663,0.8,0.8,0.66666666666666663,0.80952380952380953,0.81818181818181823,0.8571428571428571,0.95454545454545459,0.7142857142857143,0.72727272727272729,0.72727272727272729,0.87931034482758619,0.89655172413793105,0.80952380952380953,0.89694656488549618,0.68222506393861893,0.78621125869702724,0.82644628099173556,0.81455696202531647,0.77050222504767962,0.79782469609724893,0.78890306122448983,0.88924455825864279,0.79206653870761357,0.83418367346938771,0.72943444730077123,0.78132992327365725,0.7791878172588832,0.9008370895041854,0.842443729903537,0.84670116429495468,0.7976729153199742,0.88136686009026433,0.84189980481457383,0.74306003873466753,0.79274611398963735,0.78686413393432064,0.89501312335958005,0.78409825468648997,0.79690522243713735,0.78201811125485121,0.83354755784061696,0.79066753078418661,0.85209003215434087,0.79727979274611394,0.84610431423052157,0.76619170984455953,0.7998717126363053,0.77549711353431683,0.88391699092088194,0.79004467134652201,0.82158730158730153,0.59943780744905129,0.77217885024840316,0.77059659090909094,0.61543909348441928,0.70370370370370372,0.70635451505016722,0.59383378016085786,0.6803776129467296,0.63172043010752688,0.73188405797101452,0.79644128113878998,0.79629629629629628,0.71611071682044003,0.81854838709677424,0.80890052356020947,0.82165163081193615,0.77702702702702697,0.79101123595505618,0.78747203579418346,0.79147982062780264,0.81439894319682959,0.81872116018457486,0.83160083160083165,0.69135802469135799,0.8274932614555256,0.9,0.91666666666666663,0.8,0.66666666666666663,0.85542168674698793,0.82926829268292679,0.80625000000000002,0.77298050139275765,0.80237430167597767,0.84743411927877943,0.86241134751773052,0.85168539325842696,0.87214611872146119,0.87105816398037839,0.86459802538787023,0.85374387683694897,0.85643212508884148,0.77653631284916202,0.74456521739130432,0.74175824175824179,0.72701555869872703,0.70836261419536195,0.69112508735150247,0.71991555242786764,0.80462184873949583,0.78471248246844316,0.80664451827242523,0.68292682926829273,0.8120849933598937,0.83377483443708611,0.82642998027613412,0.7142857142857143,0.72,0.85333333333333339,null,null,null,null,0.89508196721311473,0.89775725593667544,0.90705339485827285,0.91381578947368425,0.9186351706036745,0.8,0.759493670886076,0.80263157894736847,0.76315789473684215,0.79833106376160323,0.78153129701611745]
[1820,"Franqueados + Gestores - Até 1 ano","2022-11-26"]
[1821,"Franqueados + Gestores  - De 1 a 3 anos","2022-11-26"]
[1822,"Franqueados + Gestores - De 3 anos ou mais","2022-11-26"]
[1823,"Supervisores de Franquias - Até 1 ano","2022-11-26"]
[1824,"Supervisores de Franquias  - De 1 a 3 anos","2022-11-26"]
[1825,"Supervisores de Franquias - De 3 anos ou mais de help","2022-11-26"]
[1826,"Consultores de Franquias - Até 1 ano","2022-11-26"]
[1827,"Consultores de Franquias - 1 a 3 anos","2022-11-26"]
[1828,"Consultores de Franquias - 3 anos ou mais","2022-11-26"]
[1832,"Franquias + Próprias - Supervisores","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.81081081081081086,0.81081081081081086,null,0.88928571428571423,0.63016157989228005,0.75849731663685149,0.80500894454382832,0.78074866310160429,0.74640287769784175,0.77240143369175629,0.7767857142857143,0.88509874326750448,0.77797833935018046,0.82110912343470488,0.7142857142857143,0.74954954954954955,0.77183600713012479,0.87862318840579712,0.82032667876588017,0.81318681318681318,0.77959927140255014,0.87387387387387383,0.82084095063985374,0.73598553345388784,0.78181818181818186,0.79819819819819815,0.87800369685767099,0.77007299270072993,0.78198198198198199,0.76406533575317603,0.8137432188065099,0.78221415607985478,0.84532374100719421,0.7931034482758621,0.81801801801801799,0.75317604355716883,0.77256317689530685,0.77454545454545454,0.86080586080586086,0.76164874551971329,0.80604982206405695,0.52434456928838946,0.73773584905660372,0.72589792060491498,0.56000000000000005,null,0.65217391304347827,0.53686200378071836,0.61742424242424243,0.57706766917293228,0.69825918762088979,0.76981132075471703,0.76370510396975422,0.68045112781954886,0.76470588235294112,0.80740740740740746,0.82209737827715357,0.78464419475655434,0.7921348314606742,0.78026070763500932,0.78838951310861427,0.81343283582089554,0.81378026070763498,0.81734317343173435,null,0.80698529411764708,null,null,null,null,null,null,0.80073800738007384,0.75690607734806625,0.78044280442804426,0.85424354243542433,0.85009487666034156,0.85447761194029848,0.86792452830188682,0.86456400742115025,0.85526315789473684,0.86964618249534453,0.86615678776290628,0.7756653992395437,0.74535315985130113,0.7303370786516854,0.69318181818181823,0.68855534709193245,0.67970204841713222,0.6924528301886792,0.78504672897196259,0.75510204081632648,0.7806691449814126,null,0.79739776951672858,0.83834586466165417,0.82276119402985071,null,null,null,0.87254901960784315,0.83495145631067957,0.88349514563106801,0.81730769230769229,0.89016018306636158,0.88432835820895528,0.89199255121042831,0.9050279329608939,0.90892193308550184,null,null,null,null,0.78416883313893793]
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[1783,"Franquias - Porte A","2022-11-26",0.70833333333333337,0.76923076923076927,0.92,0.88461538461538458,0.80769230769230771,0.60869565217391308,0.73076923076923073,0.73076923076923073,0.58333333333333337,0.70370370370370372,0.75,0.84615384615384615,0.8571428571428571,0.65384615384615385,0.7142857142857143,0.6785714285714286,0.88709677419354838,0.87301587301587302,0.7407407407407407,0.88230165649520487,0.65646853146853146,0.76724137931034486,0.81802426343154244,0.79360967184801379,0.75389948006932406,0.77565217391304353,0.76020851433536052,0.87860262008733625,0.77379912663755457,0.81288076588337688,0.70035149384885764,0.7582897033158813,0.75626620570440795,0.8898601398601399,0.82864674868189803,0.83421516754850089,0.78119507908611596,0.86519823788546257,0.81930912311780335,0.71328056288478447,0.778169014084507,0.76094570928196148,0.88461538461538458,0.76362038664323373,0.7742504409171076,0.7707231040564374,0.82120946538124451,0.76642984014209592,0.84108867427568046,0.77619893428063946,0.83202099737532809,0.73962930273609884,0.78665496049165939,0.74781849912739962,0.87056737588652477,0.76849434290687557,0.8089887640449438,0.58754863813229574,0.75909537856440512,0.75688976377952755,0.59509803921568627,0.66666666666666663,0.68526989935956084,0.56709558823529416,0.65462962962962967,0.60422405876951335,0.70707070707070707,0.78248031496062997,0.77623762376237626,0.6932938856015779,0.80275229357798161,0.80232558139534882,0.81364073006724302,0.74926253687315636,0.75964391691394662,0.74561403508771928,0.77218934911242598,0.79728506787330322,0.80307136404697377,0.8111217641418984,0.69444444444444442,0.78731343283582089,0.76923076923076927,0.87012987012987009,0.69230769230769229,0.66666666666666663,0.78947368421052633,0.78666666666666663,0.7863330125120308,0.75289575289575295,0.78176527643064986,0.83173076923076927,0.84714003944773175,0.82544378698224852,0.84431137724550898,0.85063045586808927,0.84457478005865105,0.83285024154589371,0.83823529411764708,0.75,0.7191011235955056,0.69696969696969702,0.7053045186640472,0.6871345029239766,0.672463768115942,0.7014634146341463,0.78396871945259039,0.76070038910505833,0.79,0.69333333333333336,0.79508196721311475,0.81471389645776571,0.80053908355795145,0.70422535211267601,0.66666666666666663,0.80882352941176472,null,null,null,null,0.87365591397849462,0.88267148014440433,0.89189189189189189,0.89828982898289833,0.90762331838565025,0.75342465753424659,0.69863013698630139,0.7857142857142857,0.72463768115942029,0.76989979515933238,0.74143795703656712]
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[1798,"Franquias N-NE - Norte","2022-11-26"]
[1799,"Franquias N-NE - Nordeste","2022-11-26"]
[1800,"Franquias S-SE-CO - Sul","2022-11-26"]
[1801,"Franquias S-SE-CO - Sudoeste","2022-11-26"]
[1802,"Franquias S-SE-CO - Centro-Oeste","2022-11-26"]
[1803,"Lojas Próprias N-NE-CO - Norte","2022-11-26"]
[1804,"Lojas Próprias N-NE-CO - Nordeste","2022-11-26"]
[1805,"Lojas Próprias N-NE-CO - Centro-Oeste","2022-11-26"]
[1806,"Lojas Próprias S-SE - Sul","2022-11-26"]
[1807,"Lojas Próprias S-SE - Sudoeste","2022-11-26"]
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[1808,"Área - Comercial","2022-11-26",null,null,null,null,null,null,null,null,null,null,7.8947368421052627E-2,null,null,8.5714285714285715E-2,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,5.7542768273716953E-2,6.5217391304347824E-2,null,6.0747663551401869E-2,5.5607476635514019E-2,5.7062675397567819E-2]
[1839,"Área - Cobrança","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,2.8391167192429023E-2]
[1831,"Área - Comissionamento","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.10780669144981413,0.14232209737827714]
[1840,"Área - Consultoria","2022-11-26"]
[1809,"Área - CRM","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.852927825692238E-2,5.7761732851985562E-2,0.19601990049751244,8.5800301053687911E-2]
[1810,"Área - Expansão e Implantação","2022-11-26",6.0606060606060608E-2,2.8571428571428571E-2,0,5.7142857142857141E-2,2.7777777777777776E-2,0.1875,5.7142857142857141E-2,2.8571428571428571E-2,9.0909090909090912E-2,null,null,0]
[1829,"Área - Financeiro","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.12025948103792415,0.13343253968253968,0.15115706548498276,0.12357320099255584]
[1811,"Área - Franquias / Itaú","2022-11-26",null,null,null,null,null,null,null,null,null,8.5714285714285715E-2,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,2.6799007444168736E-2,2.8913260219341975E-2,3.3135509396636995E-2,3.6090225563909777E-2,9.125475285171103E-2,null,null,null,null,null,null,5.5940594059405942E-2,7.1111111111111111E-2,4.9718574108818012E-2,0.12727272727272726,5.0281954887218046E-2,4.4028103044496489E-2,4.9394221808014914E-2,0.14285714285714285,0.10784313725490197]
[1812,"Área - Marketing","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.17142857142857143,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0.13116323599808521,0.17136038186157518,0.10906298003072197,7.746478873239436E-2,7.1392659627953742E-2,0.12512562814070352,6.1185468451242828E-2,5.5143651529193698E-2,4.7619047619047616E-2]
[1830,"Área - Mesa","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,7.8286558345642535E-2,3.5696821515892423E-2,2.6473526473526472E-2,4.2056074766355138E-2]
[1813,"Área - Produtos / Produtos Itaú","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,3.0727519204699502E-2,0.14266242616992275,6.6996402877697842E-2,6.7689530685920582E-2,6.3427800269905535E-2,7.5045207956600357E-2,7.0262919310970076E-2,6.6063348416289594E-2,2.4977293369663943E-2,6.6514806378132119E-2,5.9276018099547509E-2,0.11724452554744526,7.7167498865183842E-2,8.3859332732191164E-2,3.6040145985401457E-2,4.7901459854014596E-2,4.5538178472861082E-2,5.9715204409738175E-2,2.4256292906178489E-2,5.1175656984785614E-2,0.11254019292604502,7.4908088235294115E-2,7.906764168190128E-2,3.6178107606679034E-2,7.5576036866359442E-2,8.0696928014672167E-2,7.1264367816091953E-2,5.85544373284538E-2,6.6758747697974213E-2,4.1171088746569079E-2,7.0539419087136929E-2,4.9360146252285193E-2]
[1814,"Área - SAF","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,5.4054054054054057E-2,6.7189798921039726E-2,8.5137795275590553E-2]
[1815,"Área - T&D","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,null,null,2.6315789473684209E-2,7.8947368421052627E-2,2.9940119760479042E-2,6.5868263473053898E-2,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,4.4477028347996092E-2,0.21296296296296297,5.1470588235294115E-2,5.5555555555555552E-2,4.4247787610619468E-2,5.5555555555555552E-2,5.8823529411764705E-2,8.0357142857142863E-2]
[1816,"Área - TI","2022-11-26",null,null,null,null,null,null,null,null,null,null,null,null,2.7777777777777776E-2,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,8.873563218390805E-2,7.2146118721461192E-2,8.7174806024646279E-2,3.4942528735632181E-2,null,null,null,null,8.0240722166499495E-2,0.19195979899497487,0.16666666666666666,0.12505943889681406,0.21045130641330168]
[1817,"Franquias - Menos de 1 ano","2022-11-26",0.2,0,0,0.5,0.2,0.5,0.2,0,0.2,0.25,0.2,0,0.25,0.25,0.2,0.4,0,0,0.5,5.8823529411764705E-2,0.11764705882352941,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,0,5.8823529411764705E-2,5.8823529411764705E-2,0.11764705882352941,5.8823529411764705E-2,0.11764705882352941,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,0,5.8823529411764705E-2,0.17647058823529413,0.17647058823529413,5.8823529411764705E-2,0,6.25E-2,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,0.125,6.25E-2,6.25E-2,0,0.11764705882352941,5.8823529411764705E-2,0.17647058823529413,6.25E-2,5.8823529411764705E-2,0,9.0909090909090912E-2,9.0909090909090912E-2,0,0.27272727272727271,0,0.17647058823529413,0.23529411764705882,5.8823529411764705E-2,0.17647058823529413,9.0909090909090912E-2,0.18181818181818182,9.0909090909090912E-2,0.27272727272727271,0.11764705882352941,5.8823529411764705E-2,9.0909090909090912E-2,0.1111111111111111,0.22222222222222221,0.22222222222222221,0.125,5.8823529411764705E-2,5.8823529411764705E-2,0.18181818181818182,0.5,0.33333333333333331,0,0,0,0,0,0,0.18181818181818182,9.0909090909090912E-2,0.45454545454545453,0,0,0,0,0,0,0.2,0.2,0.33333333333333331,0.33333333333333331,0.66666666666666663,0.1,0.18181818181818182,0.36363636363636365,0.27272727272727271,0.3,0.18181818181818182,5.8823529411764705E-2,0,5.8823529411764705E-2,5.8823529411764705E-2,5.8823529411764705E-2,0.33333333333333331,0.2,0.2,"","","","",0.11764705882352941,0.11764705882352941,5.8823529411764705E-2,6.25E-2,6.6666666666666666E-2,0.33333333333333331,0.33333333333333331,0.5,0.5,0.13524293965071313,0.42052980132450335]
[1818,"Franquias - De 1 a 3 anos","2022-11-26",0.1,0.1,0,0,0,0.3,0.1,0,0.1,0.2,9.0909090909090912E-2,0,0,0.1,0,9.0909090909090912E-2,2.7777777777777776E-2,2.7027027027027029E-2,0.2,3.6496350364963501E-2,0.17279411764705882,7.636363636363637E-2,8.3636363636363634E-2,7.5539568345323743E-2,8.3941605839416053E-2,8.6330935251798566E-2,5.4545454545454543E-2,2.1739130434782608E-2,4.779411764705882E-2,6.5217391304347824E-2,8.8888888888888892E-2,8.3032490974729242E-2,7.2463768115942032E-2,3.6231884057971016E-2,5.8181818181818182E-2,6.273062730627306E-2,6.6420664206642069E-2,1.4760147601476014E-2,5.514705882352941E-2,9.1911764705882359E-2,9.1575091575091569E-2,6.25E-2,3.7313432835820892E-2,9.2592592592592587E-2,0.11851851851851852,8.8560885608856083E-2,7.4626865671641784E-2,7.3800738007380073E-2,6.569343065693431E-2,9.056603773584905E-2,5.0909090909090911E-2,8.1481481481481488E-2,8.8888888888888892E-2,8.5185185185185183E-2,4.4117647058823532E-2,0.10989010989010989,8.7912087912087919E-2,0.24583333333333332,0.13025210084033614,0.100418410041841,0.22784810126582278,0.2857142857142857,0.13565891472868216,0.24045801526717558,0.14396887159533073,0.17898832684824903,0.14285714285714285,9.6234309623430964E-2,0.11764705882352941,0.14830508474576271,7.6923076923076927E-2,8.98876404494382E-2,4.5081967213114756E-2,8.1395348837209308E-2,5.8139534883720929E-2,4.6511627906976744E-2,7.0588235294117646E-2,5.6603773584905662E-2,5.6818181818181816E-2,4.878048780487805E-2,0.33333333333333331,9.2307692307692313E-2,0.2,0.13043478260869565,0.2,0.2,0.13043478260869565,0.13043478260869565,9.7959183673469383E-2,0.10204081632653061,0.10975609756097561,2.8340080971659919E-2,3.7344398340248962E-2,1.1627906976744186E-2,2.3255813953488372E-2,3.3195020746887967E-2,3.3195020746887967E-2,2.8571428571428571E-2,2.0661157024793389E-2,0.13114754098360656,0.12698412698412698,0.17460317460317459,0.16597510373443983,0.17573221757322174,0.18699186991869918,0.17916666666666667,5.4393305439330547E-2,8.5714285714285715E-2,4.8689138576779027E-2,9.0909090909090912E-2,5.2830188679245285E-2,4.5454545454545456E-2,5.3435114503816793E-2,0.18181818181818182,0.22727272727272727,0.15,"","","","",5.2238805970149252E-2,4.1666666666666664E-2,3.3582089552238806E-2,2.9962546816479401E-2,3.007518796992481E-2,0.22727272727272727,0.22727272727272727,0.15,0.15,9.5506199987405255E-2,0.18684527393136666]
[1819,"Franquias - Mais de 3 anos","2022-11-26",0,0,0,0,0,5.5555555555555552E-2,0,0.05,5.5555555555555552E-2,0,4.5454545454545456E-2,0,0,4.7619047619047616E-2,0,0,1.7241379310344827E-2,5.1724137931034482E-2,9.5238095238095233E-2,2.7353689567430027E-2,0.13171355498721227,6.7046173308032891E-2,6.4208518753973293E-2,6.3291139240506333E-2,7.6287349014621739E-2,6.9097888675623803E-2,7.1428571428571425E-2,2.6248399487836107E-2,7.1657069737683945E-2,5.6760204081632654E-2,0.11889460154241645,7.8644501278772372E-2,8.5025380710659904E-2,2.7044430135222151E-2,4.694533762057878E-2,4.5924967658473481E-2,6.0116354234001294E-2,2.5789813023855575E-2,5.1398828887443071E-2,0.11620400258231117,7.4481865284974094E-2,8.3708950418544759E-2,3.0839895013123359E-2,7.6276664511958636E-2,7.4145712443584783E-2,7.1798188874514876E-2,5.9125964010282778E-2,6.8049254698639011E-2,4.0514469453376209E-2,7.3186528497409323E-2,5.0869285254346426E-2,8.937823834196891E-2,7.1840923669018605E-2,8.6593970493906353E-2,3.0479896238651102E-2,7.7217613273771538E-2,5.6507936507936507E-2,0.1988756148981026,8.3747338537970187E-2,7.8125E-2,0.19121813031161472,0.14814814814814814,0.11304347826086956,0.19436997319034852,0.12474713418745785,0.16599462365591397,0.10072463768115943,7.0462633451957302E-2,6.4102564102564097E-2,0.11994322214336409,6.0483870967741937E-2,4.9738219895287955E-2,4.7189451769604443E-2,5.6306306306306307E-2,6.741573033707865E-2,6.2639821029082776E-2,5.1569506726457402E-2,5.5482166446499337E-2,5.6031641397495058E-2,4.3659043659043661E-2,0.16049382716049382,3.5040431266846361E-2,0,2.3809523809523808E-2,0,0,7.2289156626506021E-2,3.6585365853658534E-2,5.9027777777777776E-2,7.7994428969359333E-2,6.2150837988826813E-2,3.8834951456310676E-2,2.6241134751773049E-2,4.9438202247191011E-2,3.1963470319634701E-2,2.5928521373510861E-2,2.8208744710860368E-2,3.2890132960111965E-2,3.6247334754797439E-2,8.6592178770949726E-2,0.10326086956521739,0.14010989010989011,0.10961810466760961,0.12579058327477161,0.13836477987421383,0.11330049261083744,5.2521008403361345E-2,6.802244039270687E-2,4.7840531561461792E-2,0.14634146341463414,4.9136786188579015E-2,4.3046357615894038E-2,4.8652202498356348E-2,0.11688311688311688,6.6666666666666666E-2,5.3333333333333337E-2,"","","","",2.360655737704918E-2,2.1767810026385226E-2,2.5049439683586024E-2,2.0394736842105264E-2,1.8372703412073491E-2,6.25E-2,7.5949367088607597E-2,2.6315789473684209E-2,3.9473684210526314E-2,6.1182185025968748E-2,5.0172125867523204E-2]
[1820,"Franqueados + Gestores - Até 1 ano","2022-11-26"]
[1821,"Franqueados + Gestores  - De 1 a 3 anos","2022-11-26"]
[1822,"Franqueados + Gestores - De 3 anos ou mais","2022-11-26"]
[1823,"Supervisores de Franquias - Até 1 ano","2022-11-26"]
[1824,"Supervisores de Franquias  - De 1 a 3 anos","2022-11-26"]
[1825,"Supervisores de Franquias - De 3 anos ou mais de help","2022-11-26"]
[1826,"Consultores de Franquias - Até 1 ano","2022-11-26"]
[1827,"Consultores de Franquias - 1 a 3 anos","2022-11-26"]
[1828,"Consultores de Franquias - 3 anos ou mais","2022-11-26"]
[1832,"Franquias + Próprias - Supervisores","2022-11-26","","","","","","","","","","","","","","","","",2.7027027027027029E-2,2.7027027027027029E-2,"",2.8571428571428571E-2,0.15080789946140036,7.6923076923076927E-2,7.5134168157423978E-2,8.0213903743315509E-2,9.5323741007194249E-2,8.0645161290322578E-2,6.4285714285714279E-2,2.8725314183123879E-2,6.6787003610108309E-2,7.1556350626118065E-2,0.1301989150090416,8.8288288288288289E-2,8.9126559714795009E-2,4.5289855072463768E-2,5.4446460980036297E-2,4.9450549450549448E-2,6.9216757741347903E-2,2.5225225225225224E-2,4.3875685557586835E-2,9.7649186256781192E-2,6.9090909090909092E-2,7.2072072072072071E-2,3.3271719038817003E-2,6.3868613138686137E-2,7.3873873873873869E-2,6.8965517241379309E-2,5.9674502712477394E-2,5.6261343012704176E-2,3.7769784172661872E-2,5.4446460980036297E-2,4.5045045045045043E-2,7.2595281306715068E-2,7.5812274368231042E-2,7.0909090909090908E-2,3.2967032967032968E-2,8.9605734767025089E-2,5.5160142348754451E-2,0.25655430711610488,0.10754716981132076,0.10586011342155009,0.23809523809523808,"",0.14366729678638943,0.2495274102079395,0.16098484848484848,0.20300751879699247,0.1218568665377176,7.9245283018867921E-2,8.1285444234404536E-2,0.14097744360902256,8.5388994307400379E-2,0.05,4.307116104868914E-2,5.4307116104868915E-2,5.8052434456928842E-2,5.5865921787709494E-2,5.4307116104868915E-2,6.5298507462686561E-2,6.8901303538175043E-2,4.797047970479705E-2,"",5.1470588235294115E-2,"","","","","","",6.273062730627306E-2,7.918968692449356E-2,8.8560885608856083E-2,4.4280442804428041E-2,3.0360531309297913E-2,3.9179104477611942E-2,2.2641509433962263E-2,3.3395176252319109E-2,3.3834586466165412E-2,4.2830540037243951E-2,4.780114722753346E-2,9.125475285171103E-2,0.10780669144981413,0.14232209737827714,0.14772727272727273,0.1575984990619137,0.16759776536312848,0.15471698113207547,7.1028037383177575E-2,9.2764378478664186E-2,5.9479553903345722E-2,"",5.0185873605947957E-2,5.0751879699248117E-2,5.7835820895522388E-2,"","","",1.9607843137254902E-2,3.8834951456310676E-2,2.9126213592233011E-2,4.807692307692308E-2,2.9748283752860413E-2,2.9850746268656716E-2,3.165735567970205E-2,2.6070763500931099E-2,2.7881040892193308E-2,"","","","",7.6259354896430806E-2]
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[1815,{"$f":"VLOOKUP(A32,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - T&D"},"2020-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,5.7142857142857141E-2,null,3.7102473498233215E-2,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,1.2760241773002015E-2,1.0899182561307902E-2,null,null,1.7632241813602016E-2,1.7650025214321734E-2,1.7625231910946195E-2,1.6241299303944315E-2,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,2.0783728135357171E-2]
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[1829,{"$f":"VLOOKUP(A34,SEGMENTOS!$A$2:$B$60,2,0)","v":"Área - Financeiro"},"2020-10-25",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,0,0,null,0,null,null,null,null,null,null,null,null,null,null,4.1666666666666666E-3]
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[1777,"Lojas próprias - Supervisores","2021-10-26",null,null,null,null,null,0.32692307692307598,0.52884615384615297,0.125,1.9230769230769201E-2,0]
[1778,"Lojas próprias - Consultores","2021-10-26",null,null,null,null,null,0.37558685446009299,0.50234741784037495,9.85915492957746E-2,1.8779342723004602E-2,4.6948356807511703E-3]
[1779,"Regional Franquia N-NE","2021-10-26",0.70212765957446799,0.252045826513911,4.0916530278232402E-2,1.63666121112929E-3,3.27332242225859E-3,null,null,null,null,null,0.57142857142857095,0.31168831168831101,0.103896103896103,1.2987012987012899E-2,0,0.59740259740259705,0.27272727272727199,9.0909090909090898E-2,3.8961038961038898E-2,0,0.59740259740259705,0.32467532467532401,7.7922077922077906E-2,0,0,0.92207792207792205]
[1780,"Regional Própria S-SE","2021-10-26",null,null,null,null,null,0.37037037037037002,0.5,0.106481481481481,1.85185185185185E-2,4.6296296296296198E-3]
[1781,"Regional Franquia S-SE-CO","2021-10-26",0.52858399296393999,0.36059806508355302,8.0914687774846006E-2,1.75901495162708E-2,1.2313104661389599E-2,null,null,null,null,null,0.39393939393939298,0.29545454545454503,0.14393939393939301,8.3333333333333301E-2,8.3333333333333301E-2,0.43181818181818099,0.28787878787878701,0.14393939393939301,9.0909090909090898E-2,4.54545454545454E-2,0.37878787878787801,0.39393939393939298,0.11363636363636299,7.5757575757575704E-2,3.7878787878787797E-2,0.65909090909090895]
[1782,"Regional Própria N-NE-CO","2021-10-26",null,null,null,null,null,0.33663366336633599,0.53465346534653402,0.10891089108910799,1.9801980198019799E-2,0]
[1798,"Franquias N-NE - Norte","2021-10-26",0.74311926605504497,0.22935779816513699,2.7522935779816501E-2,0,0,null,null,null,null,null,0.75,0.25,0,0,0,0.83333333333333304,0.16666666666666599,0,0,0,0.83333333333333304,0.16666666666666599,0,0,0,1]
[1799,"Franquias N-NE - Nordeste","2021-10-26",0.69322709163346596,0.25697211155378402,4.3824701195219098E-2,1.9920318725099601E-3,3.9840637450199202E-3,null,null,null,null,null,0.53846153846153799,0.32307692307692298,0.123076923076923,1.53846153846153E-2,0,0.55384615384615299,0.29230769230769199,0.107692307692307,4.6153846153846101E-2,0,0.55384615384615299,0.35384615384615298,9.2307692307692299E-2,0,0,0.90769230769230702]
[1800,"Franquias S-SE-CO - Sul","2021-10-26",0.54672897196261605,0.39252336448598102,3.73831775700934E-2,9.3457943925233603E-3,1.4018691588785E-2,null,null,null,null,null,0.5,0.33333333333333298,8.3333333333333301E-2,8.3333333333333301E-2,0,0.58333333333333304,0.25,8.3333333333333301E-2,8.3333333333333301E-2,0,0.33333333333333298,0.58333333333333304,0,8.3333333333333301E-2,0,0.83333333333333304]
[1801,"Franquias S-SE-CO - Sudoeste","2021-10-26",0.52380952380952295,0.34959349593495898,9.2915214866434295E-2,2.0905923344947699E-2,1.27758420441347E-2,null,null,null,null,null,0.36607142857142799,0.29464285714285698,0.151785714285714,8.9285714285714204E-2,9.8214285714285698E-2,0.39285714285714202,0.29464285714285698,0.160714285714285,9.8214285714285698E-2,5.3571428571428499E-2,0.35714285714285698,0.38392857142857101,0.13392857142857101,8.0357142857142794E-2,4.4642857142857102E-2,0.61607142857142805]
[1802,"Franquias S-SE-CO - Centro-Oeste","2021-10-26",0.532258064516129,0.40322580645161199,6.4516129032257993E-2,0,0,null,null,null,null,null,0.625,0.25,0.125,0,0,0.75,0.25,0,0,0,0.75,0.25,0,0,0,1]
[1803,"Lojas Próprias N-NE-CO - Norte","2021-10-26",null,null,null,null,null,0.22222222222222199,0.44444444444444398,0.22222222222222199,0.11111111111111099,0]
[1804,"Lojas Próprias N-NE-CO - Nordeste","2021-10-26",null,null,null,null,null,0.41071428571428498,0.48214285714285698,8.9285714285714204E-2,1.7857142857142801E-2,0]
[1805,"Lojas Próprias N-NE-CO - Centro-Oeste","2021-10-26",null,null,null,null,null,0.25,0.63888888888888795,0.11111111111111099,0,0]
[1806,"Lojas Próprias S-SE - Sul","2021-10-26",null,null,null,null,null,0.32558139534883701,0.51162790697674398,0.116279069767441,4.6511627906976702E-2,0]
[1807,"Lojas Próprias S-SE - Sudoeste","2021-10-26",null,null,null,null,null,0.38150289017340999,0.49710982658959502,0.10404624277456601,1.1560693641618399E-2,5.7803468208092396E-3]
[1808,"Área - Comercial","2021-10-26"]
[1809,"Área - CRM","2021-10-26"]
[1810,"Área - Expansão e Implantação","2021-10-26"]
[1811,"Área - Franquias / Itaú","2021-10-26"]
[1812,"Área - Marketing","2021-10-26"]
[1813,"Área - Produtos / Produtos Itaú","2021-10-26"]
[1814,"Área - SAF","2021-10-26"]
[1815,"Área - T&D","2021-10-26"]
[1816,"Área - TI","2021-10-26"]
[1829,"Área - Financeiro","2021-10-26"]
[1830,"Área - Mesa","2021-10-26"]
[1831,"Área - Comissionamento","2021-10-26"]
[1817,"Franquias - Menos de 1 ano","2021-10-26",0.60752688172043001,0.30107526881720398,6.9892473118279494E-2,1.0752688172042999E-2,1.0752688172042999E-2]
[1818,"Franquias - De 1 a 3 anos","2021-10-26",0.63815789473684204,0.30263157894736797,3.94736842105263E-2,1.9736842105263101E-2,0]
[1819,"Franquias - Mais de 3 anos","2021-10-26",0.48118123914302202,0.27041111754487501,0.11638679791546,0.119861030689056,1.21598147075854E-2]
[1820,"Franqueados + Gestores - Até 1 ano","2021-10-26",0.47826086956521702,0.34782608695652101,0.13043478260869501,4.3478260869565202E-2,0,null,null,null,null,null,0.56521739130434701,0.217391304347826,0.13043478260869501,4.3478260869565202E-2,4.3478260869565202E-2,0.52173913043478204,0.17391304347826,0.217391304347826,8.6956521739130405E-2,0,0.47826086956521702,0.34782608695652101,8.6956521739130405E-2,8.6956521739130405E-2,0,0.73913043478260798]
[1821,"Franqueados + Gestores  - De 1 a 3 anos","2021-10-26",0.375,0.41666666666666602,0.125,8.3333333333333301E-2,0,null,null,null,null,null,0.375,0.20833333333333301,0.20833333333333301,0.125,8.3333333333333301E-2,0.29166666666666602,0.41666666666666602,0.125,0.125,4.1666666666666602E-2,0.33333333333333298,0.375,0.16666666666666599,8.3333333333333301E-2,4.1666666666666602E-2,0.58333333333333304]
[1822,"Franqueados + Gestores - De 3 anos ou mais","2021-10-26",0.46296296296296202,0.438271604938271,6.1728395061728301E-2,1.85185185185185E-2,1.85185185185185E-2,null,null,null,null,null,0.45679012345678999,0.32716049382716,0.117283950617283,4.9382716049382699E-2,4.9382716049382699E-2,0.51851851851851805,0.27777777777777701,0.11111111111111099,6.1728395061728301E-2,3.0864197530864099E-2,0.47530864197530798,0.37037037037037002,9.2592592592592504E-2,3.7037037037037E-2,2.4691358024691301E-2,0.78395061728394999]
[1823,"Supervisores de Franquias - Até 1 ano","2021-10-26",0.67500000000000004,0.27500000000000002,0.05,0,0]
[1824,"Supervisores de Franquias  - De 1 a 3 anos","2021-10-26",0.72499999999999998,0.27500000000000002,0,0,0]
[1825,"Supervisores de Franquias - De 3 anos ou mais de help","2021-10-26",0.45766590389015999,0.25629290617848899,0.123569794050343,0.15560640732265399,6.8649885583523997E-3]
[1826,"Consultores de Franquias - Até 1 ano","2021-10-26",0.60975609756097504,0.30081300813008099,6.5040650406504003E-2,8.1300813008130003E-3,1.6260162601626001E-2]
[1827,"Consultores de Franquias - 1 a 3 anos","2021-10-26",0.67045454545454497,0.28409090909090901,3.4090909090908998E-2,1.13636363636363E-2,0]
[1828,"Consultores de Franquias - 3 anos ou mais","2021-10-26",0.49290780141843898,0.25177304964538999,0.12145390070921901,0.120567375886524,1.3297872340425501E-2]
[1832,"Franquias + Próprias - Supervisores","2021-10-26"]
[1833,"Franquias + Próprias - Consultores","2021-10-26"]
[1783,"Franquias - Porte A","2021-10-26"]
[1784,"Franquias - Porte B","2021-10-26"]
[1785,"Franquias - Porte C","2021-10-26"]
[1834,"Reg. Nova - Franquias  N, NE, CO e MG","2021-10-26"]
[1835,"Reg. Nova - Franquias S e SE","2021-10-26"]
[1836,"Reg. Nova - Próprias  N, NE, CO e MG","2021-10-26"]
[1837,"Reg. Nova - Próprias S e SE","2021-10-26"]
[1838,"Área - BI","2021-10-26"]
[1840,"Área - Consultoria","2021-10-26"]

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[1770,"Geral","2020-10-25",0.63027057706980238,0.30728548300053887,4.8747604071682347E-2,1.0503935835643959E-2,3.1924000223309754E-3]
[1771,"Franquias","2020-10-25",0.54135338345864603,0.45112781954887199,0,0,7.5187969924812E-3,null,null,null,null,null,0.47368421052631499,0.41353383458646598,9.0225563909774403E-2,2.2556390977443601E-2,0,0.50375939849624063,0.44360902255639095,4.5112781954887216E-2,7.5187969924812026E-3,0,0.93984962406015038,0.42857142857142838,4.5112781954887195E-2,2.00501253132832E-2,5.0125313283208E-3,0.90476190476190399]
[1772,"Lojas próprias","2020-10-25",null,null,null,null,null,0.47947214076246297,0.41642228739002901,8.2111436950146596E-2,1.4662756598240401E-2,7.3313782991202298E-3]
[1773,"Franquias - Franqueados","2020-10-25",0.51249999999999996,0.47499999999999998,0,0,1.2500000000000001E-2,null,null,null,null,null,0.42499999999999999,0.4375,0.1125,2.5000000000000001E-2,0,0.46250000000000002,0.46250000000000002,6.25E-2,1.2500000000000001E-2,0,0.91250000000000009,0.45833333333333331,5.4166666666666669E-2,2.5000000000000005E-2,8.3333333333333332E-3,0.87916666666666665]
[1774,"Franquias - Gerentes / Gestores","2020-10-25",0.58490566037735803,0.41509433962264097,0,0,0,null,null,null,null,null,0.54716981132075404,0.37735849056603699,5.6603773584905599E-2,1.8867924528301799E-2,0,0.56603773584905603,0.41509433962264097,1.8867924528301799E-2,0,0,0.98113207547169701,0.38364779874213761,3.1446540880503103E-2,1.25786163522012E-2,0,0.94339622641509324]
[1775,"Franquias - Supervisores","2020-10-25",0.74731182795698903,0.206989247311827,3.7634408602150497E-2,8.0645161290322492E-3,0]
[1776,"Franquias - Consultores","2020-10-25",0.69990029910269103,0.25224327018943099,3.6889332003988001E-2,9.9700897308075704E-3,9.97008973080757E-4]
[1777,"Lojas próprias - Supervisores","2020-10-25",null,null,null,null,null,0.42328042328042298,0.42857142857142799,0.105820105820105,2.6455026455026402E-2,1.5873015873015799E-2]
[1778,"Lojas próprias - Consultores","2020-10-25",null,null,null,null,null,0.50101419878296105,0.41176470588235198,7.3022312373225096E-2,1.0141987829614601E-2,4.05679513184584E-3]
[1779,"Regional Franquia N-NE","2020-10-25",0.6,0.4,0,0,0,null,null,null,null,null,0.57499999999999996,0.4,2.5000000000000001E-2,0,0,0.55000000000000004,0.45,0,0,0,1,0.40000000000000008,8.3333333333333332E-3,0,0,0.9916666666666667]
[1780,"Regional Própria S-SE","2020-10-25",null,null,null,null,null,0.475345167652859,0.41814595660749498,8.0867850098619298E-2,1.5779092702169598E-2,9.8619329388560106E-3]
[1781,"Regional Franquia S-SE-CO","2020-10-25",0.51612903225806395,0.473118279569892,0,0,1.0752688172042999E-2,null,null,null,null,null,0.43010752688171999,0.41935483870967699,0.118279569892473,3.2258064516128997E-2,0,0.4838709677419355,0.44086021505376344,6.4516129032258063E-2,1.0752688172043012E-2,0,0.91397849462365599,0.44086021505376299,6.0931899641576998E-2,2.8673835125447997E-2,7.1684587813619994E-3,0.86738351254480206]
[1782,"Regional Própria N-NE-CO","2020-10-25",null,null,null,null,null,0.49142857142857099,0.41142857142857098,8.5714285714285701E-2,1.1428571428571401E-2,0]
[1798,"Franquias N-NE - Norte","2020-10-25",0.8,0.2,0,0,0,null,null,null,null,null,0.8,0.2,0,0,0,0.8,0.2,0,0,0,1,0.20000000000000004,0,0,0,1.0000000000000002]
[1799,"Franquias N-NE - Nordeste","2020-10-25",0.57142857142857095,0.42857142857142799,0,0,0,null,null,null,null,null,0.54285714285714204,0.42857142857142799,2.8571428571428501E-2,0,0,0.51428571428571401,0.48571428571428499,0,0,0,0.999999999999999,0.42857142857142799,9.5238095238095004E-3,0,0,0.9904761904761894]
[1800,"Franquias S-SE-CO - Sul","2020-10-25",0.71428571428571397,0.28571428571428498,0,0,0,null,null,null,null,null,0.57142857142857095,0.14285714285714199,0.28571428571428498,0,0,0.57142857142857095,0.28571428571428498,0.14285714285714199,0,0,0.85714285714285587,0.28571428571428498,0.14285714285714232,0,0,0.85714285714285587]
[1801,"Franquias S-SE-CO - Sudoeste","2020-10-25",0.5,0.48749999999999999,0,0,1.2500000000000001E-2,null,null,null,null,null,0.41249999999999998,0.4375,0.1125,3.7499999999999999E-2,0,0.5714285714285714,0.2857142857142857,0.14285714285714285,0,0,0.8571428571428571,0.45,5.8333333333333327E-2,3.3333333333333333E-2,8.3333333333333332E-3,0.85833333333333339]
[1802,"Franquias S-SE-CO - Centro-Oeste","2020-10-25",0.5,0.5,0,0,0,null,null,null,null,null,0.5,0.5,0,0,0,0.5,0.5,0,0,0,1,0.5,0,0,0,1]
[1803,"Lojas Próprias N-NE-CO - Norte","2020-10-25",null,null,null,null,null,0.72222222222222199,0.22222222222222199,5.5555555555555497E-2,0,0]
[1804,"Lojas Próprias N-NE-CO - Nordeste","2020-10-25",null,null,null,null,null,0.48275862068965503,0.45977011494252801,4.5977011494252797E-2,1.1494252873563199E-2,0]
[1805,"Lojas Próprias N-NE-CO - Centro-Oeste","2020-10-25",null,null,null,null,null,0.44776119402984998,0.38805970149253699,0.14925373134328301,1.4925373134328301E-2,0]
[1806,"Lojas Próprias S-SE - Sul","2020-10-25",null,null,null,null,null,0.47938144329896898,0.402061855670103,9.2783505154639095E-2,1.5463917525773099E-2,1.03092783505154E-2]
[1807,"Lojas Próprias S-SE - Sudoeste","2020-10-25",null,null,null,null,null,0.47284345047923299,0.42811501597444002,7.3482428115015902E-2,1.5974440894568599E-2,9.5846645367412102E-3]
[1808,"Área - Comercial","2020-10-25"]
[1809,"Área - CRM","2020-10-25"]
[1810,"Área - Expansão e Implantação","2020-10-25"]
[1811,"Área - Franquias / Itaú","2020-10-25"]
[1812,"Área - Marketing","2020-10-25"]
[1813,"Área - Produtos / Produtos Itaú","2020-10-25"]
[1814,"Área - SAF","2020-10-25"]
[1815,"Área - T&D","2020-10-25"]
[1816,"Área - TI","2020-10-25"]
[1829,"Área - Financeiro","2020-10-25"]
[1830,"Área - Mesa","2020-10-25"]
[1831,"Área - Comissionamento","2020-10-25"]
[1817,"Franquias - Menos de 1 ano","2020-10-25",0.6,0.35,0.05,0,0]
[1818,"Franquias - De 1 a 3 anos","2020-10-25",0.68965517241379304,0.25,2.5862068965517199E-2,3.4482758620689599E-2,0]
[1819,"Franquias - Mais de 3 anos","2020-10-25",0.72166817769718905,0.23390752493200301,3.8984587488667198E-2,4.5330915684496801E-3,9.0661831368993599E-4]
[1820,"Franqueados + Gestores - Até 1 ano","2020-10-25",0.46153846153846101,0.53846153846153799,0,0,0,null,null,null,null,null,0.30769230769230699,0.61538461538461497,7.69230769230769E-2,0,0,0.38461538461538403,0.53846153846153799,7.69230769230769E-2,0,0,0.92307692307692202,0.58974358974358931,5.1282051282051266E-2,0,0,0.94871794871794768]
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[1799,"Franquias N-NE - Nordeste","2019-10-25",0.70776255707762503,0.26484018264840098,2.2831050228310501E-2,0,4.5662100456621002E-3,null,null,null,null,null,0.48148148148148101,0.37037037037037002,0.11111111111111099,3.7037037037037E-2,0,0.51851851851851805,0.37037037037037002,3.7037037037037E-2,3.7037037037037E-2,3.7037037037037E-2,0.44444444444444398,0.48148148148148101,7.4074074074074001E-2,0,0,0.92592592592592504]
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[1819,"Franquias - Mais de 3 anos","2019-10-25",0.64840989399293203,0.31272084805653699,2.6501766784452201E-2,1.06007067137809E-2,1.76678445229681E-3]
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[1828,"Consultores de Franquias - 3 anos ou mais","2019-10-25",0.67567567567567499,0.273273273273273,3.3033033033033003E-2,1.5015015015014999E-2,3.0030030030029999E-3]
[1832,"Franquias + Próprias - Supervisores","2019-10-25"]
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[1837,"Reg. Nova - Próprias S e SE","2019-10-25"]
[1838,"Área - BI","2019-10-25"]
[1840,"Área - Consultoria","2019-10-25"]

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[1772,"Lojas próprias","2018-10-25"]
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[1778,"Lojas próprias - Consultores","2018-10-25"]
[1779,"Regional Franquia N-NE","2018-10-25",0.6,0.4,0,0,0,null,null,null,null,null,0.55000000000000004,0.35,0.1,0,0,0.6,0.3,0.1,0,0,0.55000000000000004,0.4,0.05,0,0,0.95]
[1780,"Regional Própria S-SE","2018-10-25"]
[1781,"Regional Franquia S-SE-CO","2018-10-25",0.34615384615384598,0.59615384615384603,3.8461538461538401E-2,1.9230769230769201E-2,0,null,null,null,null,null,0.51923076923076905,0.30769230769230699,0.134615384615384,1.9230769230769201E-2,1.9230769230769201E-2,0.53846153846153799,0.30769230769230699,0.134615384615384,0,1.9230769230769201E-2,0.51923076923076905,0.36538461538461497,9.6153846153846104E-2,1.9230769230769201E-2,0,0.86538461538461497]
[1782,"Regional Própria N-NE-CO","2018-10-25"]
[1798,"Franquias N-NE - Norte","2018-10-25"]
[1799,"Franquias N-NE - Nordeste","2018-10-25"]
[1800,"Franquias S-SE-CO - Sul","2018-10-25"]
[1801,"Franquias S-SE-CO - Sudoeste","2018-10-25"]
[1802,"Franquias S-SE-CO - Centro-Oeste","2018-10-25"]
[1803,"Lojas Próprias N-NE-CO - Norte","2018-10-25"]
[1804,"Lojas Próprias N-NE-CO - Nordeste","2018-10-25"]
[1805,"Lojas Próprias N-NE-CO - Centro-Oeste","2018-10-25"]
[1806,"Lojas Próprias S-SE - Sul","2018-10-25"]
[1807,"Lojas Próprias S-SE - Sudoeste","2018-10-25"]
[1808,"Área - Comercial","2018-10-25"]
[1809,"Área - CRM","2018-10-25"]
[1810,"Área - Expansão e Implantação","2018-10-25"]
[1811,"Área - Franquias / Itaú","2018-10-25"]
[1812,"Área - Marketing","2018-10-25"]
[1813,"Área - Produtos / Produtos Itaú","2018-10-25"]
[1814,"Área - SAF","2018-10-25"]
[1815,"Área - T&D","2018-10-25"]
[1816,"Área - TI","2018-10-25"]
[1829,"Área - Financeiro","2018-10-25"]
[1830,"Área - Mesa","2018-10-25"]
[1831,"Área - Comissionamento","2018-10-25"]
[1817,"Franquias - Menos de 1 ano","2018-10-25",0.41666666666666602,0.5,0,8.3333333333333301E-2,0,null,null,null,null,null,0.58333333333333304,0.16666666666666599,8.3333333333333301E-2,8.3333333333333301E-2,8.3333333333333301E-2,0.5,0.25,0.16666666666666599,0,8.3333333333333301E-2,0.5,0.25,0.16666666666666599,8.3333333333333301E-2,0,0.66666666666666596]
[1818,"Franquias - De 1 a 3 anos","2018-10-25",0.41666666666666602,0.55000000000000004,3.3333333333333298E-2,0,0,null,null,null,null,null,0.51666666666666605,0.35,0.133333333333333,0,0,0.56666666666666599,0.31666666666666599,0.116666666666666,0,0,0.53333333333333299,0.4,6.6666666666666596E-2,0,0,0.93333333333333302]
[1819,"Franquias - Mais de 3 anos","2018-10-25",0.41666666666666602,0.55000000000000004,3.3333333333333298E-2,0,0,null,null,null,null,null,0.51666666666666605,0.35,0.133333333333333,0,0,0.56666666666666599,0.31666666666666599,0.116666666666666,0,0,0.53333333333333299,0.4,6.6666666666666596E-2,0,0,0.93333333333333302]
[1820,"Franqueados + Gestores - Até 1 ano","2018-10-25"]
[1821,"Franqueados + Gestores  - De 1 a 3 anos","2018-10-25"]
[1822,"Franqueados + Gestores - De 3 anos ou mais","2018-10-25"]
[1823,"Supervisores de Franquias - Até 1 ano","2018-10-25"]
[1824,"Supervisores de Franquias  - De 1 a 3 anos","2018-10-25"]
[1825,"Supervisores de Franquias - De 3 anos ou mais de help","2018-10-25"]
[1826,"Consultores de Franquias - Até 1 ano","2018-10-25"]
[1827,"Consultores de Franquias - 1 a 3 anos","2018-10-25"]
[1828,"Consultores de Franquias - 3 anos ou mais","2018-10-25"]
[1832,"Franquias + Próprias - Supervisores","2018-10-25"]
[1833,"Franquias + Próprias - Consultores","2018-10-25"]
[1783,"Franquias - Porte A","2018-10-25"]
[1784,"Franquias - Porte B","2018-10-25"]
[1785,"Franquias - Porte C","2018-10-25"]
[1834,"Reg. Nova - Franquias  N, NE, CO e MG","2018-10-25"]
[1835,"Reg. Nova - Franquias S e SE","2018-10-25"]
[1836,"Reg. Nova - Próprias  N, NE, CO e MG","2018-10-25"]
[1837,"Reg. Nova - Próprias S e SE","2018-10-25"]
[1838,"Área - BI","2018-10-25"]
[1840,"Área - Consultoria","2018-10-25"]

{"sheet":"COMENTARIOS","index":25,"n_rows":2430,"n_cols":10,"rows_kept":2430,"cut":false,"hidden":false,"merged":[]}
["AREA_DIMENSAO","COMENTARIO","Classificação","Tipo - Nível","Importância estratégia","Tempo de franquia","Regional Nova","VISUALIZA01","VISUALIZA02","VISUALIZA03"]
["Condições do Negócio","A gente sofreu e continua sofrendo com mudanças das métricas e resultados a respeito das metas. Hoje não temos nenhum tipo de assessoria para nos dar suporte nessa área, é tudo decisão do banco e temos que acatar. O que é projetado é muito fora da realidade, é vendido como se fossemos receber centenas de potes de ouro, sendo que na verdade quase quebrei para conseguir manter a loja ativa.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","As condições do nosso negócio não são ruins, ainda podem melhorar muito, mas para isso precisa que aconteça todas as mudanças citadas anteriormente.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","As metas não são tão claras, elas não respeitam alguns aspectos regionais, como por exemplo praças que são polos de praças maiores. Falta um pouco mais de clareza e o franqueado não tem muita gestão sobre essas metas, não pode dividir na loja e não pode alterar nada do que o banco sugere, mas as vezes temos percepções diferentes do banco, pois estamos aqui no dia a dia e sabemos o que é possível e o que não é. O franqueado não tem participação nessa divisão de metas e isso poderia ter uma melhor gestão com o banco e a Help caso pudesse ser decidido em conjunto.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","As metas são coisas que não fazem muita lógica. Tenho lojas em locais com 50 mil habitantes que as metas são 2x maior que de outra que o local tem 150 mil. Meio que as contas não batem.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","Clareza sobre as metas não existe. Todo mês é encaminhado a meta e a gente tem que bater, não se sabe o estudo por trás e nem podemos contestar.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","COM RELAÇÃO AS METAS PRECISA DE MAIS CLAREZA, FOI AUMENTADO AS METAS DESPROPORCIALMENTE.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","Como dito anteriormente, no treinamento enfeitam demais como realmente são as coisas, prometem mundos e fundos, enquanto no dia a dia não é assim que funciona.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","Dificuldade de entender metas e ganhos",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","Eles passam a meta, porém não dão o mínimo de condição ao franqueado para fazer vendas. Não pode limitar um CPF por endereço, sendo que hoje a coisa mais comum é morar cerca de 5/6 pessoas em uma residência. Dá a impressão de que eles fazem o possível para prejudicar quem está começando.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","Em relação a condições de negocio, sempre temos a oportunidade de metas e ganhos.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Condições do Negócio","Hoje as condições do negócio não são excelentes, mas está estável.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","Hoje não está sendo entregue tudo o que gostaria e preciso em relação a retorno financeiro, pode ser por incapacidade minha. Mas é bem difícil até para segurar os funcionários, porque os concorrentes pagam mais. O caçadores é bom, mas é confuso, as regras não são claras, então pra ganhar eles, tenho que tirar dinheiro do meu bolso.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","Na avaliação de custo x benefício só tenho prejuízo. O estudo que me foi apresentado da loja não reflete a verdade, ainda não tenho o retorno que me foi apresentado. O potencial de negócio que vejo no dia a dia não bate com o estudo que me foi apresentado, optei por pedir um novo estudo, mas ainda não foi apresentado.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","O BMG precisa tratar a Help de forma diferenciada dos demais corban do mercado. Comissões maiores buscando viabilizar mais rapidamente as franquias",null,"Franquias - Gerente / Gestor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Condições do Negócio","O estudo apresentado não leva em conta algumas coisas do dia a dia, como por exemplo a pandemia. Mas no geral a rentabilidade é próxima do esperado.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","O planejamento que foi apresentado no início, o retorno financeiro seria maior do que vejo hoje na minha franquia, mas é algo que venho trabalhando para progredir.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","O retorno financeiro é calculado por estudos da franquia, mas nem sempre bate com a realidade. Em alguns casos demoram mais que o planejado, porque na prática não é igual ao que é colocado nos estudos por quem está no escritório e as vezes não tem a experiencia de botar a mão na massa, mas não é nada gritante.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","Olhando o que me foi apresentado, ainda estou muito longe de ganhar o projetado.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","Poderia flexibilizar melhores Comissões",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","Quem acha que é um negócio rentável não entende o que está falando, é muito investimento para pouco retorno. Tem que ser muito entendido da área para decidir abrir um negócio desse tipo.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","Se você não se dedicar, estudar, conhecer o mercado onde está investindo pode acabar se decepcionando, não é uma área fácil, não ganha dinheiro da noite para o dia, é preciso muita dedicação e investimento.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Condições do Negócio","Temos um apoio em relação aos esclarecimento por parte da franqueadora do negócio",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Condições do Negócio","Vamos se dizer que o que me foi apresentado não tem acontecido. Creio que quando é apresentado o estudo de possibilidades de ganho é algo muito teórico, feito de uma forma mais prática, algo para apresentação momentânea. O que ocorre no dia a dia é totalmente diferente, acredito sim que temos o potencial que nos foi apresentado, porém ainda não consegui chegar até ele, pois na prática as coisas mudam.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Empresa é boa, só que tem muita pessoas agindo de má fé e sujando o nome da Empresa com proposta mentirosas",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","A Empresa é muito conhecida e solida no mercado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Empresa É RECONHECIDA, PARA C OS CLIENTES, NOS Q NAO SOMOS MUITAS DAS VEZES,",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","A Empresa hoje esta em destaque no mercado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Empresa no momento esta mostrando segurança para os clientes porém ainda sim chega reclamações do produto BMG card liberado por outros parceiros (financeira) terceirizados. acredito que o BMG card também deveria ser um produto exclusivo das loja Helps. para assim amenizar os problemas e reclamações.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Empresa no total só precisa melhorar a questão do suporte ao cliente e aos serviços de informações e soluções via telefone",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Empresa passa muita confiança para o cliente",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Empresa vem perdendo credibilidade, por conta das instabiliadades no sistema/aplicativo/cartão/saque",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Help ainda não alcançou o ápice do que pode atingir, por ser uma marca relativamente nova no mercado, ainda precisa se esforçar um pouco mais para ganhar o reconhecimento do mercado e do público,",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Help ainda tem muito o que melhorar tanto na imagem corporativa quanto na imagem aos seus franqueados. Hoje é bom, mas pode ser bem melhor.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Help é a melhor sem sombra de duvidas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Help é uma Empresa muito transparente, nota 10 :) porem precisa ser mais reconhecida",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Help é uma Empresa responsalvel e de confianca",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Help nao deixa nada a desejar é siimplesmente maravilhosa",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Help precisa ser mais divulgada",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","A Help sempre bem vista em todos lugares com sua clareza e seriedade.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Help tem historia no mercado !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Help TEM UMA IMAGEM OTIMA NO MERCADO FINANCEIRO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A Help! é a melhor Empresa que já trabalhei em toda minha vida!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A Help! é uma Empresa diferentes das outras, ela passa confiança para o cliente e o trata com muita cortesia. Isso faz com que o cliente se sinta valorizado e muito satisfeito com o nosso atendimento.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","A imagem corporativa ainda está sendo estabelecida pela Empresa. Não é um nome extremamente desconhecido, mas também não é nada que passa despercebido.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A imagem corporativa da Empresa é muito bem definida e clara.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","A imagem corporativa da Empresa estar de parabéns. tem transparência, trabalha com a verdade, e é seria e honesta.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A imagem corporativa que noto, é a qualidade das atendentes que é muito boa, porém o banco deixa a desejar. Temos um suporte ao cliente que não funciona, temos um suporte as vendedoras que não funciona. E o cliente fica no meio.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","a imagem da Empresa é bem solida e reconhecida pelos clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A imagem da Empresa transmite segurança",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","A imagem da Help é maravilhosa nossos público tem muito respeito e admiração...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","A imagem é incrível, todos que pergunto conhecem.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A loja em si é muito bem vista e indicada",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","A maior no segmento",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","A marca com certeza é de referência no mercado, falta transparência do franqueado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A marca e o detentor da mesma possuem uma tradição no mercado",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A marca já é bem estabelecida , os colaboradores sempre estão dispostos a auxiliar as necessidades do cliente",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","A melhor Empresa que ja trabalhei",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","A melhor Empresa que ja trabalhei.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","A respeito da imagem da marca, seria interessante se usasse mais a marca do banco BMG para trazer maior segurança, dar mais força e reconhecimento para a Help!",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","ACHO A Empresa ETICA POREM AS VEZES SINTO QUE FUNCIONARIOS FRANQUEADOS NAO TEM OS MESMO PREVILEGIOS QUE OS DA Help",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Acho que é uma Empresa completa na área, mas poderia melhorar a taxa de juros do crédito pessoal. Hoje é a maior do mercado praticamente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Acho uma imagem forte, de equipe!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Acredito nesta Empresa, Marca consolidada",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","acredito que a Help está em um processo de evolução.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","ACREDITO QUE A Help! EM SI , DEVERIA SER MAIS DUVULGADA JUNTO AO LOGO DO BANCO BMG JÁ QUE O MESMO TEM UMA CARGA MUITO POSITIVA DE SEGURANÇA SOLIDEZ.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Acredito que a presença do BMG em diversas áreas qualidade de produtos e variedade trazem uma imagem de uma grande corporação!",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","acredito que deveriamos ter um mix maior de procutos .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Adoro trabalhar na Empresa, acredito que tem pontos a melhorar, pois trabalhamos muitoo, trabalho nada fácil, um vale refeição e alimentação maior.plano de dentista , acredito que são pontos a melhorar .",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","AMO TRABALHAR AQUI !",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","amo trabalhar na Empresa, mas acho que deveria melhorar mas em relação a sistema deixa a desejar temos muito problemas com o DNA e gostaria que voltasse o verssatil mesmo com os erro dava mais certo que o DNA as vezes ficamos um dia todo sem contatar com a pesso certa. Pesso que olhe com carinho para nos consultores.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Amoooooo essa Empresa por esse motivo voltei",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Assino literalmente embaixo de todas as alternativas acima!!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Banco conhecido e conceituado",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Bem conceituado",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","BMG esta se destacando demais com suas publicações",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","BMG tem pontos a melhorar mas é uma Empresa conceituada no mercado pode explorar mais esse lado ajustando os sistemas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","CLIENTE QUE NÃO TEM HISCRED COM DATA DE TERMINO NÚMERO DO LEADS REPETIDOS, O LEAD NÃO ESTÁ RODANDO PQ NÃO CONTINUA O PAGAMENTO DO SUPER CONTA NO MESMO DIA QUE O CLIENTE FECHOU, MUITAS DAS VEZES PERDEMOS CLIENTES PELO PRAZO, ENQUANTO AS CONCORRENCIAS PAGAM NO MESMO DIA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","CLIENTES RECLAMAM QUE LIGAM NA CENTRAL E SÃO ENCAMINHADOS PARA AS LOJAS ONDE TAMBÉM NAO CONSEGUEM RESOLVER SEU PROBLEMAS",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Com tantas mudanças que ocorreram este ano, fica bem claro que o Banco só vê o lado dele. Gosto muito de trabalhar na Help!, mas a mudança nas regras da Caçadores me desanimou muito. Antes, eu tinha praticamente dois salários no mês, dava gosto de vender - hoje, eu preciso vender mais, tenho mais metas (inclusive todo mês aumenta) e minha premiação despencou, é um desgosto. Fora o suporte do banco que é demorado, fim de mês parece que o BMG não quer que a gente entregue a meta - DNA simplesmente não funciona. Quantas vezes tive que pedir para o cliente ir embora e voltar, por conta de sistema fora...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Como citei na primeira observação, acredito que o BMG por ter tantos anos de experiência, trabalho duro e confiança e com os seus cliente e colaboradores deveria rever a questão salarial, pois o salario esta desatualizado e fora da realidade. consultor receber um salario mínimo (1.212,00) seco sem benefícios e supervisor receber um salario seco de (1.600,00). Eu sinceramente fico um pouco confusa, pois a Help! é um ambiente muito inspirador em relacao a conhecimento, crescimento pessoal, etc.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Como cliente não tenho comentarios, como colaborador que vive os problemas diarios tenho um olhar pouco satisfeito.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Confiança na marca Help",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Conhecida porem pouco reconhecido pelos altos juros",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","corporativo bem ativo nos seguimento da Empresa",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Devido a quantidade de financeiras (correspondentes que não são Help) as vezes a imagem fica manchada por parte de falta de explicação/clareza com o consumidor.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","É MUITO BOM FAZER PARTE DESSE TIME Help",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","É uma Empresa boa para trabalhar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","É uma Empresa muito confável",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","È uma ótima Empresa.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Empresa antiga realmente, porém muito associada a reclamações, principalmente do BMG CARD. Pois ao acionar muitos cliente, dizem que não fizeram o cartão, desconhecem o empréstimos, contratos de 2016, 2017 por exemplo.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Empresa em expansao em franquias em todo brasil agora iniciando com propaganda em tv para melhorar ainda",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Empresa ETICA TRANSPARENTE E MUITO COMPETENTE",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Empresa família",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Empresa honesta e transparente em tudo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Empresa maravilhosa ... que lhe da oportunidade de crescimento",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Empresa maravilhosa a qual tenho muito orgulho em fazer parte",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Empresa muito bem desenvolvida com transparência e comprometida",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Empresa muito bem desenvolvida com transparência e comprometida",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Empresa muito bem representada em todo Brasil!!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Empresa muito boa.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Empresa muto ética e sólida",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","Empresa otima para trabalhar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Empresa parceira, amiga e sempre disponível para nos ajudar.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Empresa que admiro, sempre muito humana e respeitável.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Empresa que tem transparência e respeito com seus franqueados.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Empresa RECONHECIDA COM CREDIBILIDADE",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Empresa SERIA , HONESTA E OTIMO AMBIANTE DE TRABALHO.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Empresa seria e bem comprometida com os clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Empresa séria que contem diversos produtos e que passa seriedade para nossos clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Empresa SERIA QUE NA NOSSA CIDADE BEM ACREDITADA",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Empresa TRANSPARENTE",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Erros frequentes no aplicativo internet banking do cliente deixa a desejar e não passa segurança para o mesmo, que por vezes se sente seguro em outros bancos pela assertividade do aplicativo on line, e acredito que se deveria publicar mais sobre a Help! nas redes sociais",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Essa Empresa é de qualidade e confiança.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Esta melhorando aos poucos ,e um Banco solido no mercado , mas que precisa ser conhecido nacionalmente . Deve ter uma plano de carreira que não tem toda Empresa tem um plano de carreira mas aqui não tem . Salario e muito pouco para a variação de produtos que temos .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Estou a pouco tempo na Empresa mais estou satisfeita por estar em uma Empresa honesta transparente e que realmente valoriza o funcionario .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","ESTOU AMANDO TRABALHAR NA Empresa Help E CREDVIX ,VENHO APRENDENDO MUITOO NA AREA E QUERO APRENDER BEM MAIS .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Estou satisfeita com os produto e com suporte oferecido pela Help e as ferramentas !!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Eu acho que a marca Help ainda está em construção, é uma marca relativamente nova que tem grande chance de ganhar o mercado e ser reconhecida pelos consumidores. Ainda tem muitos pontos a melhorar antes de receber esse reconhecimento, mas está cumprindo bem seu processo de ascensão.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Eu amo a Empresa, porém tem os processos muitos burocráticos quando se trata de clientes IDOSOS. Muita as vezes não conseguem acesso ao aplicativo por ter várias burocracias de telefone, e-mail que o sistema inventa, desta forma gerando muitos transtornos para os clientes. Também possui muita dificuldade do mesmo resolver seus problemas pela central, o que gera desconforto e perca de clientes por coisas que poderiam ser resolvidas se a loja tivesse mais autonomia.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Eu sei que não tem nada a ver com o tema, mas é importante olhar para os colaboradores, pois estamos aqui com salário e beneficio abaixo do mercado( Agi e Crefisa com salários e benefícios melhores),, o Banco abre a Help para algum franqueado pegar, e os direcionamentos não conversam entre si, com relação as muita coisa.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Excelente Empresa",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","falta muito respeito principalmente para quem está na ponta",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","FICOU DEVENDO COM RELAÇÃO AO CARTÃO BENEFICIO",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Gosto de trabalhar na Help estou feliz aqui",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","GOSTO MUITO DA MINHA Empresa E DE TODOS OS PRODUTOS, BEM COMO LOJA, GESTORES, COORDENADORES E EQUIPE. SEMPRE ESTÃO DISPOSTOS A NOS AJUDAR!",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Help ! em si , é uma Empresa boa de se trabalhar e de ser cliente , nos preocupamos com todos. a estratégia em trazer o cliente como amigo tem sido uma estratégia perfeita ,pois fidelizamos diversos clientes . uma Empresa que presa muito por nos consultores que valoriza, e que tenho orgulho em pertencer .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Help a melhor loja de credito!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Help BMG tem uma excelente imagem com seus clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Help é referência no mercado atual, sempre atuando de forma íntegra e passando confiança tanto aos nossos clientes quanto a nós.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Help É UMA MARCA MUITO FORTE E CONHECIDA POR SER DO GRUPO BMG.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Help sua loja de credito",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Help tem uma imagem já registrada com os clientes",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Help uma Empresa excelente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Help uma Empresa que já ajudou muita gente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Help! melhor Empresa que já trabalhei ultimamente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Help, trabalhamos com clareza e honestidade",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Hoje a marca Help não é tão reconhecida no mercado por causa do Marketing, se melhorar isso pode crescer muito.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Imagem coorporativa respeitada, por ambas partes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Imagem corporativa BOA",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Infelizmente a imagem que se transmite da Empresa é cada vez mais negativo, inviabilizando assim a confiabilidade com o cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Infelizmente na nossa região tanto a Help, quanto o BMG não são tão conhecidos.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","iNFELIZMENTE tem alguns consultores, principalmente do 0800, que não informa direito o produto ofertado, e os cliente vem em loja com dúvidas e reclamando",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Juros do cnc ,atraso nos suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Loja Help é consolidada no mercado como a maior e melhor franquia para liberação de empréstimo. Portanto, acredita em tudo que marquei acima",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Loja muito bem estruturada /transmite respeito Empresa seria",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Maravilha",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Maravilhosa!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","marca conhecida , famosa Help BMG ok a marca forte porem vem empurrando muito coisa agregada goela abaixo dos clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","MARCA Help PASSA CREDIBILIDADE JUNTO AOS CLIENTES.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Marca Help! reconhecida pelo mercado e pelos consumidores, e Empresa que tem solução multisserviços.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Marca reconhecida",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Melhor Empresa da Vida!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Melhor Empresa para trabalhar, onde a mesma valoriza seus colaboradores",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","mudanças sempre atrai evolução",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Muito difícil quando oferecemos valores e muda sem explicação!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Não há respeito com os franqueados, todas as notas baixas são porque a Help não dá a importância que o franqueado merece. Tem que dar condições para quem está começando crescer. Fica dando suporte pra quem tem 80 lojas e esquece de quem está chegando no mercado. Tem os produtos, mas não tem divulgação adequada e sem a divulgação o franqueado não consegue chegar ao cliente. Então não adianta ter um monte de produtos, porque não chega ao consumidor final, não consigo vender, preciso de elementos para apresentar esse produto ao cliente, o que não tenho.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Não vejo o reconhecimento da Help, a marca BMG é muito mais forte e reconhecida.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","No geral a Help tem uma ótima imagem corporativa, só acho que a questão de multisserviços poderia ser melhor, já temos diversos produtos, mas acrescentaria o crédito na conta de luz, que traria novos clientes e agregaria valor.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","No geral acho que o banco esta passando por varias mudanças , A identidade hoje fdo banco e diferente do que era 2 anos atrás ! agredido que todos mudança vem com a dor e que possamos todos melhora .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Nossos clientes gostam de ser clientes do banco BMG",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","NOTA 10 . O QUE PRECISA É RESOLVER OS PROBLEMAS INTERNOS .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Nota é 10 em todos esses quesitos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","O BMG é uma marca muito forte, mas deixa a desejar no quesito AGILIDADE, e isso afeta a credibilidade com os clientes. Além dos Problemas sistêmicos são muito recorrentes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","O maior Franqueado do Brasil!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Orgulho de trabalha na Empresa",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Orgulho em pertencer!",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Os problemas que enfrentamos com o sistema no dia a dia, com os cartões, com as recusas de operações erradas geram um grande descrédito na imagem do banco ao cliente. É muito complicado na venda de um cartão No name, o cliente sair da loja e não conseguir comprar um sorvete, não conseguir fazer uma transação. O sistema tem estado com muitos problemas de diversas naturezas, mas que sempre gerar inúmeros de situações que fazer com que o cliente gere desconfiança. Temos que constantemente estar resgatando isso e não tem sido fácil Tudo isso provoca uma cascata que faz com que a imagem de seriedade, transparência, confiança que sempre tentamos transmitir ao cliente, seja quebrada. Sugiro estarmos cada vez mais preocupados com isso, pois não está melhorando. Exatamente hoje, estamos vivendo um caos nos sistemas.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Os processos e sistemas tem causado muitos constrangimentos aos clientes e colaboradores, levando a uma perda de credibilidade na Imagem da instituição, o que para nós é péssimo. Ponto que deve ser visto com urgência.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Ótima Empresa para se trabalhar so falta ter plano de carreira",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","Otimo ambiemte de trabalho ,só falta uniformes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Pelos leads a grande maioria não chegou a conhecer, mas sei o tamanho da divulgação, alguns apenas não se atentam",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Possui uma imagem referencia no crédito, precisa apenas se adequar melhor ao cenário corporativo para não a ver muitas reclamações sem fundamento ou que não condiz com o perfil da Empresa.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Precisa melhora em alguns apesto , mas e uma excelente Empresa para nossos clientes.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","Qualidade e respeito pelos colaboradores",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Reconhecida nacionalmente, orgulho em fazer parte!!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","referente ao assunto ótima Empresa porem demora para o APP trava em muito picos no mês.os clientes não conseguem manusear com essas oscilares.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Satisfeita em fazer parte dessa equipe,mas acredito que podemos chegar bem mais além com as divulgações!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","se melhora no atendimento ao cliente ja é um começo.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Sem comentários, muito satsifeita.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","Sem ter do que reclamar da Empresa!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Sempre deixam tudo claro sempre tiram duvidas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Sempre quando chega cliente aqui eles sempre falam que viram na televisão",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Sim passa muita confiança é bem clara em relação as metas e ao produto",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","sistema um pouco arcaico e alguns processos lentos comparado com a concorrencia",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Só estou aqui por isso Empresa ética: séria, honesta, transparente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Sobre a imagem corporativa da Empresa, hoje a Help já é bem consolidada no mercado, porém falta muitas vezes um suporte ao cliente em relação ao pós venda, temos muita reclamação em relação a produtos que foram vendidos lá atrás e que simplesmente venderam de maneira errada ou porque não teve um pós venda de excelência.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Imagem Corporartiva","Sobre a marca, precisam investir mais na imagem.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Sobre o reconhecimento da marca Help, acho que ainda não atingiu o que poderia, precisa de uma estratégia de marketing elaborada e estruturada para conquistar o mercado.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Temos produtos que não podemos digitar no DNA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Temos uma imagem de Empresa séria e preocupada com o bem estar do cliente colocando ele sempre em primeiro lugar",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Imagem Corporartiva","Tenho muito orgulho em fazer parte da Help",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Transparecia em falta de suportes de tudo que disse anteriormente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Uma das melhores em transparência com os cliente",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","UMA DAS MELHORES EmpresaS QUE JA TRABALHEI !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","UMA Empresa HUMANA QUE RECONHECE OS COLABORADORES. SOU MUITO REALIZADA!",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Imagem Corporartiva","Uma Empresa maravilhosa, sempre nos auxiliando e desenvolvendo para o nosso melhor.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","Uma Empresa, transparente e seria com seus clientes, tenho orgulho em dizer que trabalho na Help",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Imagem Corporartiva","Vários clientes elogiam a Imagem Corporativa da Empresa e deixa claro que a confiança e a transparência ao explicar os produtos para o cliente é um dos motivos de fidelização do mesmo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Imagem Corporartiva","Vem pra Help essa sim pensa no cliente em 1 lugar, com a imagem corporativa divulgada o cliente sente mais confiança em adquirir nossos produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Imagem Corporartiva","zero defeito. orgulho de fazer parte desse time.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","A equipe interna da Help poderia ser mais clara nas informações para os novos franqueados, eu que vim totalmente \"crua\" com relação a conhecimento de causa, passei um pouco de dificuldade. Simplesmente é enviado as regras em um arquivo muito grande e de difícil entendimento. O ideal seria que existisse uma pessoa para poder acompanhar todo o processo e nos auxiliar no decorrer da implantação. Por exemplo, eu, uma pessoa totalmente leiga no assunto quem teve que fazer toda a medição do layout para a faixada, confesso que fiquei bem receosa, pois uma medição errada poderia prejudicar o desenvolvimento e me traria mais custo. A respeito dos fornecedores, tive problemas. Fizeram um buraco enorme para a passagem dos fios e mesmo assim os fios ficam com mal contato para os computadores, toda hora é preciso entrar de baixo da mesa e tentar \"adivinhar\" qual o fio que está com problema de contato, pois além de tudo ainda ficou um emaranhado de fios, deixando tudo bem confuso. Além disso, tivemos materiais danificados e faltando. As cadeiras vieram com furos, e gôndolas e cartões vieram faltando, tendo de fazer novas solicitações. Os fornecedores, por saberem que só podemos fazer as coisas com eles acabam subindo muito os valores, em uma consulta rápida podemos perceber que em um terceiro o valor do mesmo item sairia muito mais barato e isso é prejudicial. Agora falando sobre os uniformes, os materiais e o atendimento são ótimos, mas infelizmente existe o atraso na entrega. Os periféricos chegaram com atraso, mas isso não impediu que nós inaugurássemos a loja na data programada, mas o que percebo é que atualmente eles dão muitas falhas, param do nada, pode ser mau contato, mas não sei dizer com precisão. O treinamento fornecido é ótimo, mas acredito que para quem está iniciando o ideal seria algo mais dinâmico, pois no atual eles acabam passando muitas informações em um período muito curto de tempo e com isso não é possível assimilar tudo o que nos foi apresentado. Algo que poderiam fazer é criar um setor especializado em contratações, para nos ajudar e dar respaldo no recrutamento de profissionais que somem para nossa loja. Falando sobre mim, acabei pegando profissionais que precisei substituir com rapidez, pois não faziam o padrão da Empresa.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","A LOJA É EXCELENTE, EM TODOS OS QUESITOS!!",null,"Franquias - Consultor","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","A questão do ponto foi escolha nossa, as informações fornecidas nunca bateram a meta informada. Fizeram uma concessão para mim porque o local não tinha ponto comercial, mas deixaram claro que só poderíamos abrir nesse bairro. Depois da loja já pronta nos foi encaminhado o projeto arquitetônico com situações que seriam melhores dentro da loja, a loja já estava implantada, com o valor investido e só depois chegou o projeto. Descontrole completo entre equipe de layout e comunicação com o franqueado. Não há interesse em se prestar serviço com qualidade pelos Homologados, só estão interessados em ganhar dinheiro. Não atenderam nossas escolhas, fizeram como eles quiseram, houve atraso na entrega, atraso na implantação, implantação incompleta. Os móveis poderiam ter sido feitos na praça por fornecedores locais, ficariam no custo entre 50 e 60% menores que com os homologados. Esse último uniforme não vale nada, o preço cobrado é absurdo. Antes era um material melhor. Não sei por que da troca. O anterior era muito melhor, esse atual, depois de 4 ou 5 lavadas viram pano de chão, Falta ao marketing fazer o que é necessário para cada região, tem que ter um tato diferente para cada região. A implantação visual foi nos apresentado 2 meses depois que a loja estava aberta e é bem melhor do que temos hoje, deveria ter apresentado tudo antes. Tudo que poderiam ter feito pra melhoria da loja, deixaram pra entregar depois da loja aberta",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","A respeito da implantação não foi exatamente a abertura de uma loja nova, mas sim a troca de ponto. Com a experiência de troca de ponto, posso afirmar com veemência que a presença de profissionais homologados no Rio é muito escassa. Com isso, tudo o que precisávamos vinha de São Paulo, nos deixando com o custo muito elevado, pois além de demorar para conseguir a mão de obra, ainda tivemos que lidar com o valor exorbitante dos serviços e principalmente do frete. Além disso, também tivemos problemas a respeito dos prazos, onde foi necessário remarcar três vezes para que os profissionais finalmente fossem até a nossa loja e mesmo assim efetuaram o trabalho errado, tendo que retornar até o meu estabelecimento para correção.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","Boa Tarde ! sinto-me satisfeito por adquirir mais uma loja Help ,contudo entendo a meta inicial mas não aceito, acho que tem que haver um entendimento quanto a equipe que no qual iniciamos a loja !!!! para assim podermos dar um incentivo a novos colaboradores ,no qual precisa entender melhor o produto durante o processo de treinamento!!! fica assim meu entendimento e desgosto neste repasse !!!! Grato Silvio Koga",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","Bom dia! meus elogios vai para os franqueados que não são impertinentes critica: tem alguns dos colaboradores que deveriam preserva a ética e o profissionalismo,foge muito do padrão.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Implantação da Loja","Comparado com as Empresas as quais já trabalhei encontra-se em ótima condições, porém o refeitório está pequeno para a quantia de funcionários",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","Coordenadora Comercial presta excelente suporte. Gerencia comercial não apoia o franqueado, sem alinhamento estratégico, no momento que precisa-se de apoio simplesmente cobram meta como se fosse um corban convêncional e não uma franquia a qual realizamos investimento esperando suporte básico. Não desenvolve e colaborou com novos franqueados entrantes, sem isonomia,deixando claro a opção de preferir corbans com grande número de lojas para facilitar a gestao.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Implantação da Loja","Da para otimizar melhor o tempo tanto no treinamento quanto no processo de segurança para começar a vender.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","Em relação a explicação do conteúdo tem que ser mais trabalhado , mais explicado .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Em relação ao curso de treinamento, não tenho muito a falar, na minha opinião precisa ter mais pratica para os novos consultores pegarem melhor o sistema.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Implantação da Loja","Em relacao ao treinamento , e muito teorico na pratica as coisas sao totalmente diferente, do treinamento entao, uma perca de tempo fazer um treinamento que nao se aplica na pratica..",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","Eu adquiri duas lojas de repasse no último ano, uma em abril e outra em setembro.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Falta segurança da informação, necessário sistema para bloqueio de acesso á maquina em horários de pausas ou ausências do funcionário. Treinamento muito extenso, não prepara o consultor para operação, necessário, revezar com um treinamento presencial.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","Fizemos nosso treinamento em setembro e a inauguração da loja foi somente em janeiro, não teve ninguém do treinamento para nos ajudar pessoalmente. Ficamos sem apoio durante um tempo, sem conseguir operar nos sistemas, mas com muito trabalho em equipe conseguimos contornar a situação.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Implantação da Loja","Gosto da implantação do sistema referente a segurança dos clientes.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","Gosto de trabalhar na Empresa , muito crescimento",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Insatisfação com a queda do sistema.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Loja excelente! Ambiente ótimo!",null,"Franquias - Consultor","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","Melhorar o comunicação visual para o nosso cliente",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Implantação da Loja","Na implantação eu peguei repasse, mas a loja estava em péssimo estado, tinha problemas elétricos, fiação exposta, infiltração, computadores quebrados, cadeira quebrada e ainda tive que reformar o teto. O que me aborrece é que foi feito um check list pelo supervisor de loja e nenhum desses itens constou, mas não era pouca coisa, não tinha como passar batido, na parte de baixo da pia tinha tanta infiltração que fedia. Tivemos que trocar o letreiro interno e externo, não tínhamos fornecedor na praça então buscamos fora. Além de ter demorado mais de 60 dias, quando o fornecedor foi instalar não teve cuidado algum, quebrou o letreiro e tivemos que aguardar ser feito outro. Por conta da situação da loja não tive custos com o mobiliário, mas com os uniformes vejo que se tivesse feito em qualquer fornecedor por fora, a qualidade seria melhor e o preço menor. O código Itaú é um problema, ainda é tudo arcaico. Tudo deles é manual, tem que assinar, mandar por correio, esperar retorno, enquanto poderia ser tudo digital, parece até que fazem de propósito para atrasar o nosso lado. Avaliando o treinamento, a teoria é ótima, mas quando vemos na prática não é como foi passado. O treinamento deve ser voltado para situações do dia a dia, direcionado para situações que podem acontecer. Não tive suporte nenhum do marketing, nem se quer sabia que existia essa possibilidade já que nem oferecido foi, o que acho que deveria ter acontecido. Depois do franqueado, a Help é a principal interessada em divulgar a franquia, deveria ser uma parceria.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Não fiz nenhuma implantação de loja nos últimos 12 meses. Possuo esta loja desde 2017 e em novembro de 2021 realizei o processo de homologação como uma correspondente direta da Help! Com isso não precisei fazer todos os processos citados.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Não fizemos implantação de loja no último anos, apenas assumimos uma loja",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","Não fizemos nenhuma implantação de loja, apenas assumimos um repasse.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Não foi realizado a implantação de uma nova loja, foi repasse de ponto por isso muita coisa não posso responder. Mas sobre o treinamento, acredito que é muito vago, muita coisa fica sem ser passada, muitos processos que seriam úteis no dia a dia. O suporte de marketing não existiu, não tive apoio algum, tudo que se pede não tem resposta, se eu pudesse daria nota 0.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Não realizei treinamento inicial, não sendo possível assim avaliar. Loja Help, Angra dos Reis, supervisora Luanna de Meneses Araújo.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1772,1835]
["Implantação da Loja","não temos, ou pelo menos eu não tive nenhuma ajuda do marketing, em nenhum loja que abri! O marketing não tem plano de ação para determinados estados, só atendem região sul, sudeste e nordeste!",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Implantação da Loja","No último ano eu comprei uma loja pronta, como repasse, por isso não tive nenhum problema, mas hoje estou montando uma nova loja e minha nota ao suporte não seria boa. Até o momento ninguém foi lá avaliar a loja, me passaram que o piso da loja deveria ser branco e assim o fiz, mas quando enviei a foto para a consultoria me disseram que eu teria que trocar todo o piso, depois de pronto. Tudo porque na foto parecia acinzentado. Porém minha loja fica a cerca de 600 km de São Paulo, o mínimo que poderia fazer era ir até o local e ver pessoalmente, o que não aconteceu. A respeito dos fornecedores, nós como franquia somos obrigados a comprar de homologados, o que é um problema. Pensando sobre o logotipo, só existe 3 homologados qualificados, dois em São Paulo e um em Recife, com isso só o frete do produto até meu ponto acaba ficando igual ou até mais caro que o preço do produto adquirido. Fora que em uma pesquisa rápida fazendo cotações com pessoas da região que não são homologadas, o valor das mesmas coisas sai entre 40% e 50% mais barato e ainda parcelam o valor total em até 6x, enquanto os homologados temos que fazer o pagamento de 50% antes e 50% na entrega. A respeito dos periféricos eu não precisei adquirir novos, mas acho que 30 dias para prazo de entrega é um prazo muito alto, até porque são produtos de prateleira que podem ser adquiridos rapidamente em lojas de departamento. Pensando sobre o treinamento oferecido, creio que deva haver uma reformulação. Na teoria é tudo lindo e maravilhoso, mas quando vamos ver na prática é tudo muito diferente, não há necessidade de dourar tanto dizendo que é tudo mil maravilhas, porque não é! A gente saiu do treinamento achando que ficaria rico em 2 meses, sendo que agora com quase 1 ano que estou começando a ter estabilidade. Na minha opinião, tem que mostrar os riscos de tudo que pode acontecer para que o franqueado se prepare.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","Nossos comentários são ditos em momentos oportunos. Acreditamos que ainda temos muito a evoluir em visão de negócio e em expansão com qualidade e visão de resultados.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","O preço de uma cadeira em qualquer lugar é R$80,00, os homologados querem cobrar R$250,00, na mesma cadeira, idêntica. Mandando o marceneiro fazer um gabinete baixo ele cobra cerca de R$350,00, se eu comprar da Help custa entre R$700,00, R$800,00. Tenho franquia sem ser Help, e lá eles nos passam exatamente o que pode e temos a liberdade de comprar onde quisermos. o padrão é o mesmo em todas as lojas, mas não precisamos comprar de homologados que colocam os preços lá em cima, que é o que acontece com a Help. A qualidade do uniforme é boa, entrega no prazo e não é tão mais caro. Só não dou 10 porque da última vez que comprei eles demoraram quase 1 mês para entregar porque estavam sem matéria prima. O DNA é péssimo, fica constantemente sem sistema, deixa a equipe na mão por diversas vezes. Tem também as metas que servem pra deixar a gente doido, não tem lógica alguma, desde março subiram minha meta em quase 50%, mas meu faturamento não mudou.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","O sistema dá muito problema, dificultando nosso trabalho e digamos que 100% da nossa meta 30% é impactada por esse motivo",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","O sistema infelizmente a maioria das vezes não funciona, todas vezes que modifica alguma no sistema nada funciona. E é super constrangedor, por que a maioria das vezes estamos com cliente na mesa, e não conseguimos concluir a operação. o SISTEMA PRECISA MELHOR E MUITO.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","O treinamento é bem explicativo, porém, pode ser passado mais o dia dia do cliente chegando na loja e perguntando sobre o produto, ouvir mais a argumentações com os cliente.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","O treinamento é muito batido nas mesmas coisas, as coisas fáceis porém as difíceis não são exploradas ou explicadas nos treinamentos",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Implantação da Loja","O treinamento inicial deveria ter duas etapas, uma de inicialização e outra após 30 dias em prática, que os produtos já estão mais aprofundados e restam apenas algumas dúvidas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","organização dos processos e prazos.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","Os treinamentos super praticos e delicados pra cada produto especificados em nosso sistema",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","Precisamos de uma ferramenta melhor de trabalho, pois os computadores além de ser muito lento trava muito",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","precisamos somente de um outro refeitorio",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Implantação da Loja","Prezados, Boa tarde! Eu optei pelo satisfeito, por ter tido um treinamento com a Gisele TeD, onde fui muito bem orientada pela mesma em relação a sistema e produtos.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1772,1835]
["Implantação da Loja","São muito bom os treinamentos .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Implantação da Loja","Satisfeita com os nossos gestores e muito feliz por fazer parte do time!",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Implantação da Loja","Time de Implantação da Help é muito bem preparado. Acredito que o maior impasse é na análise de praças Mas depois de aprovado a sequencia tem sido bem organizada. Sobre material de fornecedor homologado, sentimos falta de um fornecedor além de móveis no Norte e Nordeste, bem como fornecedor de uniformes. Prazos e negociações são bastante complicadas pela distância.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Implantação da Loja","Total apoio por toda equipe . Todos muito receptivos e prontos para ajudar",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","A campanha dos caçadores ainda precisa de um pouco de clareza em suas regras e métricas, mas no geral a ideia é ótima e a força de venda se sente importante, motivados, pois querem alcançar todos os degraus para ficar no topo. Acredito que o apoio ao franqueado poderia ser mais frequente, para que seja possível a realização pontual de campanhas dentro das nossas regiões de operação.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","A comunicação é bem complexa, quando chega informações de campanha, ela já está acontecendo há um tempo. Eu acho que deveria ser antes, e não depois. Porque assim poderíamos preparar a equipe para receber a demanda de cliente. A respeito de apoiar minhas ações locais, nunca ocorreu. Nem sabia que existia essa possibilidade.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","A comunicação sobre campanhas é muito desalinhada, recebemos informações sobre campanhas quando elas já estão acontecendo. Não tem um pingo de organização e planejamento, uma hora tenta A, depois H, não tem uma linha de raciocínio, planejamento. Precisa ter estratégia e continuidade. A campanha de excelência tem muitas regras, fica muito confuso. São muitos produtos, e para cada produto é um termo diferente, isso acaba gerando confusão na cabeça dos consultores. Especificamente sobre apoio às ações locais, eles são extremamente passivos, trabalham sobre demanda, não recebo dicas de ações, não tem conversas com os franqueados dando dicas de divulgação, não tem direcionamento, estudo elaborado, nada. Dependemos apenas de nós.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","A comunicação sobre o desempenho nas campanhas não existe, é feito a campanha, eles nos avisam, mas não tem nenhum relatório para saber o quão bom foi. A frequência deveria ser maior, ficamos meses sem nenhuma divulgação, foi então que os franqueados entraram pedindo por mais divulgações e foi criado uma espécie de cronograma que não foi concretizado, começam a fazer planos, mas não o seguem. Sobre o plano de excelência o problema é que não existe clareza, eles até melhoraram, mas ainda é bem confuso. Tem muita venda de produtos casados, mais descontos que agregação, tem que reformular e deixar mais simples de entender. Não existe apoio do marketing para ação local, na verdade nem posso fazer ações locais. As lojas são muito próximas umas das outras, são quatro franquias diferentes a cada 3km, se porventura faço algo, posso levar o cliente pra uma das outras lojas ao invés da minha, pra isso não podemos usar o nome Help, tem que colocar apenas o telefone, assim não corremos o risco de perder clientela para o concorrente.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","A equipe de marketing estar de parabéns,",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","A estratégia de comunicação da marca precisam investir muito mais em propagandas, anúncios e principalmente direcionamento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","A estratégia e comunicação são boas.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","A Help atende um público em sua maioria que tem dificuldades ou não tem acesso a internet e a smartphone, mas se comunica como se todos os cliente dominassem essa área, sem falar que mesmo o que possuem tem grandes dificuldades em entender a linguagem.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","A Help possui um excelente material de marketing.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","A Help vem investindo muito nessa questão MARKETING, e creio que isso alavancou ainda mais as vendas de nossos produtos bem como o fgts, consignado...",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","A ideia do caçadores é muito boa, mas hoje existe a necessidade de reformulação das regras. É muita informação dispensável, regras que mudam a cada 2 meses, falta clareza. Esses pontos prejudicam o envolvimento dos consultores com maior veemência. Acredito que se as regras fossem de entendimento facilitado, a equipe de vendas se esforçaria muito mais e isso traria maiores resultados em todas as franquias. Não tenho como opinar sobre ações do Marketing local, pois da mesma forma que nunca me procuraram, também não fui atrás para saber se existia.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","A meu ver, a Help não consegue alcançar seu objetivo com o investimento realizado no marketing, não vejo gerando fluxo e vendas de forma significativa por conta do marketing da rede. Não é que não haja investimento, há! O que ocorre é que na mesma proporção que tem as tentativas tem os erros, dá a impressão que eles atiram para todos os lados e não conseguem achar a maneira certa da divulgação para a rede. A melhor comunicação para uma varejista de ponta é ver a loja cheia, o que não ocorre, logo, não preciso de relatórios pois já estou vendo em minha loja que não está dando certo, o que percebo é que as ações são inócuas. Se for pra lançar campanhas que não trazem resultados é melhor não lançar nada. Use o dinheiro em outra coisa, planeje algo. Tem que ser assertivo, por mais que a equipe saiba o público-alvo, eles não conseguem acertar na produção e ganhar a atenção deles. Sobre as campanhas para nossa força de vendas eles até tentam colocar de forma clara, mas as campanhas são bem complexas, são tantas nuances, tantas regras que acaba complicando bastante o desempenho e entendimento da equipe. Eles se envolvem, se sentem estimulados, mas por não compreenderem com precisão não conseguem tirar o proveito que poderiam, tem que descomplicar, deixar mais claro.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","A mídia deixa a desejar, levando em consideração que em praças de pequeno porte, não tem muitas opões a não ser rádio e carros de som, não existe ações especifícas para essas praças, falando em capital, a mídia até então práticada, chega a ser de pouco retorno pois é uma mídia genérica nacional, sendo que não é explorado nem é usado uma linguagem local.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","A questão dos e-mail , é muito dificil eu receber",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","A única coisa falha é o portal único onde deveria acompanhar dia a dia quanto já estou tirando de comissão , deveria atualizar diariamente . em relação ao marketing maravilhoso .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","A utilização de marketing é essencial para o impulsionar qualquer negócio, a recente exposição de nossa marca nos canais de tv aberta foi bem assertiva.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","A venda do fgts contando pra caçadores desmotivou muito os consultores",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Acho bom a forma de divulgação dos produtos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","ACHO O MARKETING BEM ALINHADO",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Acho que as cidades de interior deveria investir um pouco em rádio, pois tem melhor alcance em relação ao público de zona rural, que ainda tem mais confiança nas rádios.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Acho que tem que investir mais em metros, parcerias com farmácias e centros de exames",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Acho que tem que ter mais marketing com influencie de nível nacional.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","ACÕES COM ENTREGA DE BRINDES PARA OS CLIENTES, TAIS COMO BONES E OU CANETAS, A CONCORRENCIA AQUI NA CIDADE FAZ ISSO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Acredito que a eficácia pode ser mais aplicadas nas lojas para manter um padrão sempre atualizado",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Acredito que a propaganda poderia ser com foco no cliente que atendemos , por exemplo os clientes que recebemos no Blip que é uma ferramenta na qual o cliente ver em instagram, facebook , vem muito cliente autônomo , perfil que não atendemos. E sobre as campanhas de incentivos aos vendedores para trazer mais vendas poderiam ser direcionadas ao vendedor individualmente ou a loja na qual o vendedor pertence , no máximo a regional , campanha com bônus por atingimento de metas ou em produtos específicos para ganhar bônus nos seus salários , acredito que ficaria muito mais atraente, vendedores são movidos a comissionamento. As campanhas de sorteios são legais , porém é algo muito vago e não tão solido , pois além de entregar o resultado ainda depende da sorte. legal seria também se dessem o desafio e o consultor que alcance já recebe seu voucher .",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Acredito que antes de houver publicação do que é liberado a nós de operar do marketing deveria ser revisto, e que erratas deveriam se extinguir",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Acredito que deveríamos ter um extrato para verificar os valores que entram na caçadores explicitamente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Acredito que em uma comunicaçãomais direta com o cliente onde ele se sinta atraido para comparecer em uma das lojas proximas ao mesmo.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Acredito que não tenha nada a melhorar, são super claros e objetivos, poderia haver mais divulgação nos materiais apenas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Acredito que o marketing deveria vim com mais atratividade e com mais propagandas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Acredito que precisa de brindes de incentivo para com o cliente.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Acredito que referente ao marketing poderíamos ter a disposição algo para completar, onde pudéssemos estar fazendo de nossa loja em especial.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Acredito que seja o marketing que envia o e-mail das matinais Help, que não estão chegando, e há pouco tempo atrás chegava normalmente.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Acreito que a Empresa esta em constante melhoria, porém precisa avaliar como melhorar as divulgações dos nossos produtos",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Ainda não recebemos o enxoval novo , divulgação do sorteio da casa . Caçadores não tenho a opção de visualizar os valores das minhas premiações , somente no final da tela .",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","ALCANCE DE CLIENTES DISTANTES",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Ao meu ponte de vista a Help esta sempre disposta a trazer planos de ação para melhorar nossas vendas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","APOIO, INCENTIVO, TEMOS DE MONTE, FALTA DE GARRA E FORÇA NÃO TEMOS, O QUE FALTA É INCENTIVAR O SISTEMA A SEMPRE FUNCIONAR.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","As campanhas de incentivo pode melhorar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","As campanhas podem ser melhores, quanto ao mkt não a declarar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","As campanhas são boas porém precisam ser mais claras e bem explicadas para os consultores.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","as infomações sao sempre muito claras",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","As informações as vezes demoram a chegar na loja, ficamos sabendo por clientes e concorrentes que vai entrar um novo produto, as campanhas tem muitas regras na FAQ o que as vezes dificulta o entendimento dos consultores.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","As lojas poderiam receber todo mês panfletos e brindes,pois clientes crescem os olhos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","As lojas precisam de mais placas para colocar do lado de fora, faixas de campanhas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","As mensagens no telefones dos clientes podiam ser constantes e informando o endereço da loja Help de cada cidade",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","As midias são bem atrativas e focam no nosso publico alvo que são os idosos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","As mídias voltadas para os clientes não circulam facilmente, ou tem um fluxo muito aquém do que deveria ter. É algo importantíssimo e vemos muitas mídias direcionadas ao colaborador (caçador) e ao Franqueado e quase nenhuma ao Cliente para que possamos trabalhar isso. Sugiro incluir mídias simples que já causam grande incentivo as frentes de vendas.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","As publicaçôes disponíveis teriam que vir para os email dos consultores para podermos publicar diariamente.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","As regras dos resultados para premiações , o que estou insatisfeita é a meta do consignado ser 30k onde fica longe da realidade do consultor por ter que entregar um MIX de produto , Cnc / card / sindnapi , e é onde o cliente já vem fazer TOTALMENTE TOMADO , damos nosso melhor , e se fechar o mês com 15 , 17 , 20 k deconsignado não ganhamos UM REAL de premiação , é frustrante e desanimador .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Atualização de informações, FGTS nao esta mais pagamento em 24h devido a erro nos sistemas ou instabilidade e isso desiste ja faz um tempo com todos os clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Blip foi uma otima ferramenta no inicio do fgts, agora nesta campanha não deu retorno, pois não foi acertivo para o publico, apareceu muito autonomo.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","BMG esta presente em TVs, Instagram e outras formas digitais também!! Sempre aparecendo para diversas pessoas de varias idades!!",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Bom marketing para ser utilizado",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Bom que tem bastante publicações pra divulgações nas redes sociais",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Caçadores de Recompensa ficou excelente com o novo modelo.",null,"Franquias - Gerente / Gestor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Cada vez mais estamos crescendo, sendo reconhecidos graças a grande MARKETING utilizada.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Campanha de incentivo atual desestimula a venda de todos produtos, onde consultores acabam focando no CNC. Deflatores no seguro do FGTS faz com que deixem de vender o produto por medo do deflator.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Campanha de incentivo, um pouco confusa para o entendimento, e poderia ser pago com um prazo menor do que no oitavo dia útil do mês.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Campanhas de incentivo poderiam ser melhoradas para incentivar mais ainda o funcionário a vender e a clareza do nosso objetivo (se possível em uma tela ou ranking ao invés de somente falar na matinal os valores)",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Clareza e objetividade nas campanhas de incentivo para a força de vendas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","CLIENTE QUE NÃO TEM HISCRED COM DATA DE TERMINO NÚMERO DO LEADS REPETIDOS, O LEAD NÃO ESTÁ RODANDO PQ NÃO CONTINUA O PAGAMENTO DO SUPER CONTA NO MESMO DIA QUE O CLIENTE FECHOU, MUITAS DAS VEZES PERDEMOS CLIENTES PELO PRAZO, ENQUANTO AS CONCORRENCIAS PAGAM NO MESMO DIA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Com esse meio de comunicação fica bem claro e objetivo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Com tantas mudanças que ocorreram este ano, fica bem claro que o Banco só vê o lado dele. Gosto muito de trabalhar na Help!, mas a mudança nas regras da Caçadores me desanimou muito. Antes, eu tinha praticamente dois salários no mês, dava gosto de vender - hoje, eu preciso vender mais, tenho mais metas (inclusive todo mês aumenta) e minha premiação despencou, é um desgosto. Fora o suporte do banco que é demorado, fim de mês parece que o BMG não quer que a gente entregue a meta - DNA simplesmente não funciona. Quantas vezes tive que pedir para o cliente ir embora e voltar, por conta de sistema fora...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Costumo me atualizar referente as informações novas, que costuma chegar bem rápido no portal ou nas matinais então quanto a isso não temos problema",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Creio que ainda precise de muito para melhorar, e atingir o publico alvo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Criar mas propagandas oferecendo nossos produtos, radio, jornais, e TV, Internet",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","De um modo geral, o marketing designado para todas as lojas é muito bom, rápido e de fácil entendimento. As estratégias de alcance são bem elaboradas e assertivas, trazendo frutos para nossa unidade. Porém, quando se trata de marketing interno o processo de aprovação é muito demorado. Temos que fazer a criação, enviar para o setor responsável da Help e aguardar a resposta sobre a aprovação. O processo em si é fácil, mas a demora para a resposta final que prejudica, pois as vezes quando a resposta chega já não se encaixa no momento proposto para tal campanha. Eu entendo que é um processo criterioso e necessário para manter o padrão de divulgação e atendimento, porém poderia ser mais dinâmico e com maior rapidez na resposta para o franqueado.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Demora para a promoção para o cargo de consultor II",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Deveria ter mais divulgacao de todos os produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Deveria ter mais divulgação dos produtos mais explicativo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Deveria ter mas investimento na questão de divulgação das lojas. Propagadas para divulgar o Banco e as lojas o Brasil precisa nós conhecer , as pessoas precisar conhecer nossos produtos . Isso fica muito a deseja , também deveríamos ter uma loja mas ampla, mas aconchegante para nossos clientes .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Deveriam enviar mais panfletos paras as lojas fazerem a divulgação em externas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Deveriam não falar que é 24 horas dinheiro na conta. O superconta leva pelo menos três dias, produtos que pedem fotos no link como BMG Card por exemplo também não é 24 horas, se pendencia uma foto do cliente, vocês dão um prazo de 48 horas para avaliar de novo.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Deve-se pensar em estratégias pontuais nas cidades, banners, outdoors.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Devia ter mais propagandas ,anuncios .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Divulgação boa na mídia",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","DIVULGAR MELHOR AS LOJAS DE CADA CIDADE",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Eatrategias e comunicao dentro de loja são perfeitas , tenho o desejo de mais suporte para anuncios e propagandas externas ja que a Empresa nos cobra prospecção externa",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Eficácia das campanhas de incentivo para a força de vendas em termos de: a comunicação das regras e resultados muita das vezes demora para atualizar, não fazemos mais conta para saber o que pegar de comissão, vamos fazendo com medo do amiguinho do lado não fazer a parte deles, explicar errado, pegar atentado toda hora, mas é só desabafo. a estimulação é a força de vender é para não morrer de fome e planos já não fazemos mais, fazemos resultados para nos manter, eficácia do material, comunicação interna TEMOS, mas qualidade não depende só de um e muita das vezes elas não estão sincronizada e depende do outro, atratividade virou necessidade. Obrigada pela voz! agradeço",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Em relação a marketing a Empresa tem estratégias bem montadas e bem eficazes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","EM RELACAO A MARKETING, A Empresa DIRECIONA EXCELENTE TRABALHO.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","EM RELACAO A MARKETING, A Empresa DIRECIONA EXCELENTE TRABALHO.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Em relação ao marketing estou satisfeita.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Em relação ao marketing, poderia expandir mais em relação a redes sociais, hoje a maior concentração de público se encontra nas redes sociais, um exemplo é o blip que o cliente entra em contato conosco através de uma divulgação nas mídias sociais, poderia deixar mais claro também em relação ao público que atendemos, pois a grande maioria acaba sendo autônomo, se a divulgação fosse mais especifica não perderíamos tanto tempo em relação a responder um público que não atendemos. Fica vago e a pessoa que é autônoma acaba entendendo através das divulgações de mídias que pode contratar produto conosco.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Em relação aos estimuladores, fico muito satisfeita, já em relação a propaganda, anúncios, a Help deixa um pouco a desejar. Precisa melhorar!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Em relação as campanhas de divulgação, é tudo muito eficaz e excelente!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Encontra-se em perfeita comunicação",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Então algumas informações não são tão claras, já tive problemas de acreditar que ia ganhar um valor por conta das informações que veem na FAQ e depois me explicarem que não iria receber pois a regra não se encaixava ou por que valia para todos os produtos. Acho que é muito informação que acaba dificultando o entendimento",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Essa regra com produto difícil (FGTS), vem pra desestimular e desacreditar na campanha.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Esta area realmente não tenho o quee falar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Está dentro do esperado, porem o retorno não. cliente ja sabe mais ou menos quanto a taxa faz o comparativo antes mesmo de vir a loja e acaba procurando o concorrente mesmo antes de vir ouvir a proposta pois sabe que mais alto.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Esta muito focado no FGTS, seria bom ter um enfoque maior no credito na conta, pois é nosso produto mais rentável.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","ESTMOS COM UM MARKETING EXCELENTE",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Estou satisfeita com os produto e com suporte oferecido pela Help e as ferramentas !!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Eu sugiro ações de marketing como: comerciais de TV, nas redes sociais e no youtube.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Eu vejo que o marketing da Empresa ainda não consegue atingir o público desejado, isso não quer dizer que seja ruim, apenas significa que não está sendo trabalhado de forma correta. Acho que poderiam investir mais no marketing em redes sociais, rádios, outdoors, pois são canais que tem grande alcance de população e sendo sincera eu não vejo esse investimento por aqui, pode ser que haja essa divulgação em outros pontos, mas na minha região não.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Marketing","Excelente marketing",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Excelente trabalho.",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Excelentes material de divulgação.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Existe a necessidade de investimento em marketing local, as vezes a Help gasta milhões em propaganda na tv sendo que mandando material de apoio para as franquias teria muito mais efeito, porque cada região tem um público diferente, os programas que são usados para fazer propaganda não trazem retorno algum para muitas regiões do país. Precisa de um ajuste na comunicação entre o marketing e o franqueado, já aconteceram várias vezes do cliente saber sobre uma campanha antes mesmo de nós e isso é muito prejudicial, precisa ter cuidado. Hoje não temos apoio algum do marketing, existe uma coisa ou outra no único, mas é algo geral, nada direcionado a nossa loja, o que seria o certo.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Existem campanhas como o sorteio da casa para o produto sindinapi...a Help deveria enviar a propaganda ao franqueado, não a arte para o franqueado fazer...fica tudo muito a espera do franqueado realizar.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Extratégia de marketing clara e objetiva de facíl vizualiçao e compreensão",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Falta divulgação dos produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Falta estratégias para que o cliente entre em contato com as lojas, investir em mídias sociais.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Falta mais apoio de material em loja",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Falta material (folhetos) na loja .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","FAZEM UM BOM TRABALHO !!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Fica complicado a respeito da comunicação da marca, eles não regionalizam nada, nordeste é praticamente esquecido e é tudo voltado para o Sul e Sudeste. Não existe nenhum apoio para marketing local e não existe nenhum estudo junto com o franqueado para direcionar o melhor caminho para desenvolver ações. Todo e qualquer tipo de ação realizada ou é nacional, ou não existe.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Focar nos clientes certos",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Gostaria de poder vender Crédito pessoal para todo o Brasil, pois perco algumas vendas de outro estado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Hoje minha análise foi geral, pensando no último ano. Mas houve muitas mudanças dentro do marketing e com isso eu não vejo mais a presença do marketing como era antes. Eles não estão mais presentes, não dão suporte, não criam estratégias regionalizada e se continuar assim pode acabar perdendo tudo o que já foi conquistado para imagem da Help.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Hoje o marketing da Help é fraco, não temos comunicação. Às vezes é colocado algo no único, mas é raro. Eu acho que eles poderiam estimular nosso cliente a permanecer conosco, criar algum tipo de benefício, como oferecer uma premiação ao cliente. A gente já sabe que o crédito pessoal é uma taxa cara, então podemos oferecer ao cliente que paga o CNC (Crédito na Conta) corretamente, concorrer a uma casa, carro e etc, como no sindnapi e no prestamista. Isso cria o atrativo pro cliente ficar. Eles compram loteria, eu duvido que não iria melhorar pra gente. Tem que pensar fora da bolha, se captar não dá certo, focamos em manter. Falando sobre o apoio do marketing, eu nunca tive, muito pelo contrário, eles são ótimos em cobrar resultados, mas não dão suporte e nem direcionamento nenhum para as franquias.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Infelizmente o marketing não funciona assim como todos outros departamentos do banco BMG.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Informações muito claras e que chamam atenção",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Isso foi um diferencia ,onde me ajudou bastante",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Loja muito bonita e chamativas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Maior intensidades nas divulgações em midias",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Mais divulvacao nas midias sociais",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Mais pesado nas mídias",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Markenting é muito satisfatório! Sobre a campanha de incentivo, a uns 3 meses atrás eu estava TOTALMENTE satisfeita com meus ganhos, é inegável que algumas mudanças prejudicaram drasticamente os nossos ganhos, um exemplo disso é o x2 depender dos três produtos (CNC/CARD/FGTS) uma vez que somente o CNC dobra, isso é no mínimo injusto! Sermos impactadas pelo seguro do FGTS também, uma vez que a maioria dos cliente fazem a distancia e não tem interesse no seguro e tiram pelo link. Fora que antes tínhamos campanhas como o x2,5 e x3 que eram como um presente, o que faziam a gente ter ainda mais vontade de vender esse produto, que na minha opinião, é o produto mais difícil dentre todos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Marketing bem feito muda todo o cenário desde que todos os setores estejam alinhados.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Marketing da Empresa é ótimo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Marketing da Empresa esta de parabens",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Marketing desatualizado, para utilizarmos como atrativo em vendas lança produtos novos mais não temos e material para divulgação.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Marketing do banco é perfeito!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Marketing é importantíssimo em nosso negocio, para cliente final e para os colaboradores. 1) Nosso cliente: adora ganhar presentes, sorteios. A algum tempo a Help fazia campanha de brindes para dos clientes em loja pontual: dia das mães, pais, dia da mulher, e cada momento com um brinde para entrega-los personalizado. Acho que poderiam voltar com essas ações. FOCO NO CLIENTE. 2) Colaborador: os gerentes comerciais que mais atuam na divulgação das regras e acompanhamento da campanha. No sistema deles, não poderiam ter um acompanhamento melhor? No próprio DNA. A calculadora do caçador mais visível e acessível.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","MARKETING está caminhando bem .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","MARKETING ESTA DE PARABENS",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Marketing esta no bom , o comercial na tv foi uma otima jogada.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","MARKETING excelente !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Marketing focado mais no cnc do estado",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","MARKETING LIGADO NA INOVAÇÃO E CORRENDO COM AS TENDÊNCIAS NÃO DEIXANDO DE CUMPRIR AS EXIGÊNCIAS LEGAIS DO BANCO.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","MARKETING que faça eles entenderem , que o lugar , certo é aqui",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Marketing realmente claro e sempre bem informativo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Material panfletos é muito importante ter sempre disponível. Algumas lojas se faz necessário o trabalho de um panfletista para divulgação das lojas que ficam mais distantes de bcos pagadores e até msm de concorrência, que de certa forma é uma oportunidade de aumentar nossas vendas. Seria interessante disponibilizar no único um canal que supervisor ou coordenador, pudesse mediante a necessidade da loja, fazer uma solicitação direta com o mlkt do banco.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Material para informar e facilitar utilização dos seguros para entrega na hora da venda para o cliente ou enviado online.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Melhor Marketing de Empresas do br",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Melhorar mais nas propagandas .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Melhoras no blip.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","METAS ABSURDAS, INCENTIVO PESSIMO, COBRANÇAS EXCESSIVAS COM POUCA SOLUÇÃO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Minha sugestão é sempre abastecer as lojas com panfletos para divulgação dos produtos e entregar para futuros e possíveis clientes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Muitas vezes a caçadores não vem clara (como o cartão benefício nao ficou claro se entraria ou não na meta) A nova caçadores ficou muito melhor e mais fácil de entender.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Muito a mlehorar , em questao de divulgação de produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Muito bom, temos volta de alguns clientes que viram pela televisão!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Muito eficaz as estratégias de marketing abordadas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","NA MINHA REGIÃO O MARKETING NÃO TEM ATUAÇÃO E NEM AJUDA COM NENHUMA CAMPANHA! NEM E-MAIL RESPONDEM!!!",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Na minha visão é bom, mas da para melhorar.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Na propaganda fala que dinheiro em 48h o prazo são 72h na verdade. do fgts informa 30 minutos, na verdade paga se no fim do dia e muitas vezes no outro dia!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Não existe plano de mídia.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","NÃO RECEBEMOS INFORMATIVOS IMPRESSOS",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Não recebemos por email nenhum comunicado. Já solicitado ao Marketing por email, por requisição e nada.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Não tem o que questionar, o marketing é maravilhoso.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Não temos campanhas ou ações que se adequem a cultura de cada região",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Não tenho criticas, nem sugestões, pois acho essa área da Empresa muito boa.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","não tenho que reclamar, referente a essas questões.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Nessa parte gostaria de aumentar a minha nota mais quero elogiar toda parte de comunicação , motivacional, e eficácia nas informações.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Nesses quesitos a Empresa é ótima.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","NESSES QUESITOS, TUDO PERFEITO.",null,"Franquias - Consultor","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Marketing","No Nordeste não tem a mesma divulgação, propaganda e investimento que se vê no Sudeste, o custo do franqueado é o mesmo então porque uma região é mais privilegiada? Tem que aumentar o volume e quantidade de campanhas, de forma igualitária independente da região. Tem que haver igualdade para todas as regiões do Brasil. Se de modo geral já não temos auxílio, quem dirá de maneira pessoal. Fica tudo por nossa conta, não tem material, direcionamento e nem auxílio.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Novas ideias e sempre exelente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O banco precisa melhorar no marketing por loja ,",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","O enxoval que nunca é mudado e deveria ser de mês em mês.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O marketing ao consumidor eu considero muito bom, tudo muito bem planejado, sempre comunica a gente. Acho que poderia ser mais presente na mídia social e na tv, para ganhar mais público, mas de resto está de parabéns. Quanto ao marketing desenvolvido para apoio ao franqueado, não temos apoio algum. Nunca entraram em contato conosco para saber o que está sendo feito, dar sugestão e dicas de como operar o marketing interno, auxílio e etc. Tem que ter mais apoio ao franqueado, entrar em contato e aconselhar nas ações que podem ser feitas de acordo com a região da franquia, porque isso ajuda no crescimento da rede.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O marketing até lança uma coisa ou outra para divulgar a marca, mas acho que faz isso de forma muito fraca, é preciso ter constância, criar um cronograma de campanha e seguir, não lançar algo quando der vontade, porque é isso que parece ser feito hoje. Pensando no marketing desenvolvidos pelo franqueado, não temos apoio algum. É necessário ter uma parceria entre a equipe e o franqueado, trabalhar em um marketing mais direcionado a região do franqueado, ajustar estratégia, direcionar o caminho correto, o que não acontece hoje.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O marketing da Empresa é muito bom",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O marketing da Help sao muito bons tipo as propagandas comerciais,planfetes, telefones tudo que possa chamar cliente pra loja",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O marketing da Help! é maravilhoso,completo e didático. As matinais são sempre maravilhosas e trazem bastante informação,além de nos motivar sempre. Nós,consultores,estamos sempre atualizados e por dentro do que está por vir. Parabéns aos envolvidos!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O Marketing da Help! é um dos melhores que já vi até hoje, é diferenciado e muito simples , para entender, temos todos os matérias disponíveis no portal único a nossa disposição .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O Marketing da loja é essencial, é sempre bom estar criando.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O Marketing deveria ser muito mais ativo, é pouco o Marketing da Help",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O marketing é bem \"iniciante\", agora que estão anunciando na Record mas tudo ainda muito tímido, falta comunicação em massa. Hoje a comunicação não é nada consistente, faz uma ação hoje e outra só daqui há meses. Hoje não faço ideia do quanto é gasto em marketing, mas acho que se eles colocassem um comercial de 10 segundos, 1 vez por semana na abertura da novela das 21h já resolveria as coisas. Além de ser ruim, nunca fui informado sobre a evolução das campanhas, elas são lançadas e depois disso não sabemos do decorrer. Sobre o caçadores não há clareza, tem umas 40-50 páginas de regras. Por mais que os prêmios sejam ótimos a compreensão das regras é complicada, é muita coisa, todo mês muda alguma regra, tem muito mais detratores que benefícios, é como se fosse um passo para frente e três para trás. Sinceramente, não tem nenhum apoio ao marketing desenvolvido peço franqueado, pelo menos não na nossa franquia, eu nem se quer sei quem são as pessoas do marketing.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Marketing","O marketing é bem feito",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","O marketing é muito bom.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O Marketing é ótimo, o conteúdo apresenta clareza com fácil entendimento sempre pensando no nosso público principal.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","O marketing é pesado para os produtos da Help",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","O marketing é show",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O marketing é super positivo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O marketing é uma parte muito importante para qualquer Empresa e para a Help não é diferente. Eles procuram sempre fortalecer a marca, mas hoje vejo que ainda precisa focar um pouco mais nas mídias feitas pelo franqueado, o apoio que temos é somente em informações digitais, mas o ideal seria ter um estudo feito por regiões, orientações personalizadas de acordo com o que o franqueado necessita. Sem isso dificulta um pouco para nós franqueados.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O marketing é uma situação bem delicada. O que percebo é que eles não fazem questão nenhuma de desenvolver algo voltado ao Centro-Oeste, não dão nenhum tipo de atenção, não existe nem canal de comunicação conosco. Tudo o que a gente já solicitou por e-mail eu não tive resposta até hoje, e eu enviei diversos e-mails solicitando materiais, dando sugestões e praticamente implorando um direcionamento, mas não tive retorno algum. Eles fazem mídia com programas, mas esses programas são voltados ao sudeste, aqui não é assistido e por isso não tem efeito. Sobre o Caçadores, ele não tem todo esse estímulo projetado, as metas são exorbitantes, as regras são diversas e sofrem alterações com frequência, quando acha que entendeu eles alteram novamente e com isso os consultores não conseguem nem compreender e nem atingir. Hoje não consigo premiar nem 50% da equipe por esses detalhes. Não é que seja ruim, mas acho que falta simplicidade.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O MARKETING NÃO TENHO NENHUM PONTO NEGATIVO A DECLARAR",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O marketing precisa ter um envolvimento maior com o franqueado, ajudar nas ações que desenvolvemos, dar dicas, direcionar. Hoje tudo que faz é preciso passar por um processo extremamente burocrático e por isso não funciona. Mas basicamente, não temos apoio, é muito fraco, não dispõe material e nem suporte.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","O marketing precisa trabalhar muito na comunicação com a gente, é algo que deixa a desejar, nem sempre sabemos sobre o andamento de uma campanha que está ocorrendo e isso é muito ruim tanto para nós quanto para nossos clientes. É preciso que eles estudem mais o que chama a atenção dos nossos clientes, trabalhar em cima disso, pois não vejo tanto sucesso nas campanhas, fica a impressão de mais do mesmo, teriam de fazer ações que os clientes se identificassem, assim acredito que teríamos mais frutos em nossas campanhas. Além disso, seria ideal se a equipe tivesse uma frequência maior de divulgação de campanhas e anúncios. Falando sobre os materiais disponibilizados para marketing, antigamente tínhamos a opção de receber reposição de material pela própria Empresa, mas hoje mandam uma demanda de material pequena, que dura no máximo duas semanas e quando acaba temos que produzir por conta própria através dos fornecedores homologados, o que demora por não ter muitos aqui no Rio, fazendo com que muitas vezes as unidades fiquem sem material de divulgação.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O marketing realmente e otimo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O MARKETINK PRECISA EXPECIFICAR QUE NÃO TRABALHAMOS COM AUTONOMOS, NA PROPAGANDA NÃO FALA ISSO, E PERDEMOS MUITO TEMPO COM ESSE TIPO DE ATENDIMENTO, SENDO MUITOS DELES OFENCIVOS, VISTO QUE A CULPA É DA PROPAGANDO POR NÃO EXPECIFICAR",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O nosso marketing é excelente!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","O programa de excelência é muito confuso, não dá para entender as regras. A impressão que passa é que eles empurram um excesso de informações para confundir a cabeça dos consultores e assim ninguém conseguir alcançar as metas estabelecidas. Como passei anteriormente, nunca foi oferecido nenhum tipo de suporte de marketing para nossa loja, sempre foi tudo por nós. Não tem apoio nem em material, tudo que fazemos temos que pagar.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Ocorrem alguns erros em marketing feitos em redes sócias, principalmente em relação a quem pode obter ou não um produto",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Os clientes adoram brindes e não temos a oferecer",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Os comunicados são objetivos é bem direcionados",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Os delatores é bem complicado para quem está na ponta.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","OS INCENTIVOS NAO STAO CLAROS E AS ATUALIZACÕES DURANTE O MES NAO ESTA ACONTECENDO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","os produtos são lançados depois que todo mercado ja esta em açao",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Os produtos se encaixa e isso nos ajuda na hora da venda!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","OTIMA COMUNICAÇÃO",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Ótimas divulgações",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Panfletos infelizmente não funcionam, apenas propagandas em redes sociais e de comunicação!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Perfeito neste ponto da pesquisa",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Permaneço satisfeita com o marketing.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","PESSOALMENTE ACHO BEM CLARO AS CAMPANHAS ESTOU NA Empresa A 3 ANOS E JA ME ACOSTUMEI POREM ULTIMAMENTE NAO ESTAO MANTENDO UM PADRAO TODO MES REFERENTE A SAFRA E DEFLATORES ISSO ATRAPALHA ACOMPANHAR, E TAMBEM ESSA NOVA MANEIRA DE COMISSIONAR EM PONTOS NAO FICOU BACANA PREFERIA QUANDO DOBRAVA OU TRIPLICAVA .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Poderia atualizar os panfletos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Poderia ser mais divulgado na tv, a mídia ajuda muito e tem um retorno muito significativo",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Poderia ter comissões melhores pelo caçadores",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Poderia ter disponibilidade de materiais nas lojas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Poderia ter mais brindes para os clientes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Poderia ter uma forma de atingir mais pessoas em programas mais vistos",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Poderíamos ter panfletos mais claros, com informações mais objetivas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Podíamos ter mais planos de ação para atrair os clientes para nossa loja.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Ponto de melhoria é o sistema.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Precisa de mais ações de marketing",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Precisa melhora no material de divulgação, não tem panfletagem do produto consignado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Precisa melhoras apenas o envio para nosso e-mail já que não sempre que são enviados.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Precisam disponibilizar mais materiais para postarmos nas redes sociais",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Precisam facilitar mais nossa vida",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Precisamos de mais mídias para mandar pelo WhatsApp",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Precisamos de marketing regional.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Precisamos de materiais mais didáticos, nossos clientes são idosos e muitos não tem escolaridade",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Precisamos evoluir , mais já foi pior",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Preciso de uma forte campanha com incentivos(brindes e, etc) para cliente conheça e fazer nosso produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Programa do ratinho, instagram, infelizmente não funciona, idoso gosta de facebook, e não fica acordado até tarde da noite, e realmente poucas pessoas gostam de Ratinho.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Propaganda em cidades pequenas sugestão de melhoria pois muitos clientes não conhece a Help",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Qualidade de atendimento",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Quando houve um trabalho de marketing na tv o retorno nas lojas foram visíveis em loja, isso ajudou bastante nos resultados das vendas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Quanto ao marketing, vejo que existe um empenho na entrega de informações.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Receber todo mês brindes e panfletos para marcar nossa marca na cidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Referente a Marketing deixa muito a desejar nas data comemorativas - poderiam disponibilizar um flyer no único Help, como dia do cliente... dia dos avós.. dia do servidor público.. aniversário do cliente, pois sp tem do dia das mães... poderia utilizar mais essa ferramenta",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Referente ao marketing esta tudo ok",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Referente ao marketing ótimo",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Reforcar marketing",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","São essenciais para o crescimento e fortalecimento do consultor, matinais, treinamentos, marketings.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Satisfeita com a divulgação que a Empresa faz, porém deixa a desejar no aspecto clareza em alguns momentos, pois, na ferramenta que possuímos do BLIP chegam muitos clientes que não possuem renda, ou que trabalham de carteira assinada querendo fazer crédito pessoal, sendo que não atendemos esse público com relação a esse produto e muitos acabam se chateando por este desencontro de informações.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","sempre dar a clareza pros clientes que assim vendemos mais e sempre vamos ter indicações pelo nossos clientes,e templantes para colocar planejamentos em práticas para coversa com nosso clientes",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Sempre recebo orientações dos superiores em relação à vendas e produto.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Sempre somos bens informados. nesse ponto a Empresa esta de parabens",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Seria interessante ter mais acessibilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","seria interessante um esforço em disparos de sms a cada contato realizado atraves do próprio canal do dna. verificar a possibilidade de comissionamento sobre as entregas de 100% da meta individual por produto entregue.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Sim sempre e deixado bem claro as campanhas",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Sinceramente não existem nenhuma comunicação antecipada, a gente só sabe das campanhas quando estão acontecendo, antes disso não existe nenhum comunicado. Além disso, a frequência é baixa, deveria acontecer com mais frequência. Sobre o apoio as ações locais, não existe. Eles não ajudam em nada, tudo é por nossa conta.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","So tenho a agradecer e a parabenizar a nossa Empresa por ser tão grandiosa, por estar sempre inovando e atualizando as mideas ,as redes sociais e o boca a boca que são os nossos cartões postais ,nosso marketing é top",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Sobre a campanhas de incentivo poderia começar a liberar diretamente aos consultores, pois mesmo depois do 8º dia útil o franquiado não libera os pontos. no caso desse mês até hoje ainda não foi liberado e isso nos prejudica diretamente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Sobre as campanhas voltadas ao cliente, sentimos falta de mais materiais que possamos trabalhar o cliente final a disposição da rede. Sobre as campanha para motivar forças de vendas acho que estamos indo muito bem na comunicação, frequência e na clareza das informações. O ponto crucial de observação nessas campanhas dos colaboradores é a quantidade de indicadores, que estão crescendo muito depressa, temos que ter muito cuidado para não causar desmotivação nas equipes. Sobre o apoio do mkt nas ações locais, sempre que precisamos e solicitamos tivemos muito apoio. Agora tenho uma sugestão, poderíamos ter sugestões de ações sugeridas, além das que nós próprios traçamos. Acho que falta esse olhar de vocês para nós...",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Sobre as devolutivas dos resultados de marketing, só conseguimos ver no conselho, não é enviado nada para as franquias, o que seria bom, pois as franquias poderiam saber com maiores detalhes sobre o decorrer das campanhas. Hoje basicamente não há apoio as ações locais, tem o ponto de opções e sugestões de práticas de marketing, mas não tem apoio algum. O marketing poderia ser mais ativo as ações locais dos franqueados, pois é diferente de região para região e as divulgações nas mídias não impactam a todos.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Sobre marketing e propaganda e comunicação é bem ativa.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Sobre o marketing da Empresa não tenho o que reclamar, só acho que deveria ter uma filtragem maior na ferramenta BLIPDESK, pois está entrando muitos autonomos e empreendedores. No momento não temos linha de crédito para eles!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","sugestao de campnhas de markenting feitas na cidade, propaganda em radio, carro som",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Suporte a equipe de ponta tinha que ser mais rápido",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Temos muitas campanhas que não somos informados com antecedência necessária, clientes ligam perguntando sobre algo que receberam por sms e a loja nem foi informada ainda. As campanhas são muito legais porem o prazo de divulgação pro franqueado poderia sem melhor.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Temos q ter PROPAGANDA NA TV tempo todo , nao parar pq da Resultado",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","Temos que aingi mais os pulblícos alvos, como coloca nas rádios as divulgação e entraga de panfletos nas ruas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Temos Suporte Totalmente satisfeita.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Temos total apoio da franquia",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Marketing","Ter um unico panfleto com todas as informações dos produtos que trabalhamos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Marketing","todas as comunicações enviadas por e-mail serem disponibilizadas no unico Help em formato de blog, por exemplo",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Marketing","Tudo bem elaborado",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Tudo com muita clareza",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Tudo muito bom estao de parabens",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Ultimamente não estávamos recebendo os e-mails com as matinais.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Marketing","Ultimamente, estão sumidos.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","UNICO Help DESATUALIZADO, ATUALIZA SEMPRE NO ULTIMO DIA QUASE, A META NAO VEM NA PRIMEIRA SEMANA, E MINHA LOJA É NOVA E É UMA META ABUSRDA DE GRANDE, PRINCIPALMENTE NO CARD, BEM MAIOR DO QUE A LOJA DO ENTRO Q JA TEM 6 ANOS E UMA CARTEIRA BEM MAIOR.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Marketing","Vários produtos ofertados aos clientes e nem todos trabalhamos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Marketing","Vejo muita dificuldade na mesa de credito",null,"Franquias - Consultor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Produtos","A BAIXA DA SUPER CONTA E BEM DECEPICIONANTE EM RELAÇÃO AO QUE A CONCORRENCIA OFERECE",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A captura da biometria do cliente feita pela plataforma do BMG é difícil para um grande numero de clientes, muitos desistem da proposta em função disso. Considero alto o valor dos seguros dada a quantidade de beneficio, o SINDNAPI é um produto interessante mas os clientes não conseguem um contato eficaz com o orgão impedindo um bom uso dele. Quando surgem novos produtos sabemos pouco a respeito em tempo habil de ofertar com qualidade para os clientes, o que nos resta dar respostas vagas sem muita convicção.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","a central nao ajuda os clientes, muita burocracia para trocar numero de celular, em relação ao aplicativo muitos idosos que nao consegue usar porq não é um app fácil",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A conta BMG dá muito problema, os clientes não conseguem sacar seu recurso, bloqueia com muita frequência, sistema sai do ar, tem muito o que melhorar. A senha dá muito problema, precisa resetar constantemente e isso traz uma insegurança para o cliente, já que a maioria não consegue fazer o procedimento em casa, precisa do suporte dos consultores, muitas dessas vezes precisando até informar a antiga senha para reset e isso vai deixando-os cada vez mais inseguro a respeito da conta. O sistema de consignado tem muito o que melhorar, os sistemas têm regras que não são passadas previamente para o franqueado, não tem ligações para falar como cliente, precisa de maior clareza nas políticas do itaú, para que possamos passar maior segurança sobre o produto para o cliente.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","a conta BMG é muito ruim pois nunca tem a funcionalidade pede para ligar no 0800 . Então uma atenção maior no aplivativo da conta",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A crítica é referente ao sistema e a antecpação do fgts, o seguro do fgts a maioria dos clientes não querem e é algo que super prejudica a nossa comissão o sistema ele precisa para de todo dia para de ficar caindo.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A dificuldade em atender o publico de amparo social tutor que na grande maioria eram a nossa maior carteira para o credito pessoal e ou taxa de juros elevada.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A diversidade de produtos é muito atratitiva , conseguimos atender em diversos produtos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A divulgação que o FGTS paga em até 30 min, mas demora bem mais.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","A Empresa CREDVIX, NOS PROPORCIONA VARIOS TREINAMENTOS, OPORTUNIDADES DE GANHAR DINHEIRO COM UMA EQUIPE NOTA MIL DANDO O SUPORTE.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A Empresa precisa de prazos maiores a concorrência tem prazos de 24 meses , o prazo de pagamento precisa ser mais rapido ja que muitas vezes caiu o consignado no mesmo dia e o pessoal ainda leva 5 dias acredito que valores menores poderiam ser pago no dia . juros alto e demora pro cliente receber muitas vezes ele precisa com urgencia e nao temos , ja que maioria nao paga em d0 ,a conta do BMG tem que ser mais facil pensando no publico alvo se o publico alvo é o aposentado ele deve ter uma conta com designe pensado nele ,ou com o minimo de dificuldades o banco deve refletir sobre a utilização a maioria opta por receber o residual em outro banco pela dificuldade em usar o aplicativo os produtos sao otimos o banco tem grande quantidade opção",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","A falta da possibilidade de digitação do cartão benefício para o estado de Santa Catarina tem atrasado muito e prejudicado muito nossa produção. Favor rever tal situação.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A falta de integralidade no sistema dificulta. A falta de explicação com relação a pendencias, erros e coisas assim, travam as operações, pois, precisamos ir atrás de primeiro entender o que houve para depois sanar algumas coisas. Sugestão seria pensar em um integralidade dos sistemas, e especificar os motivos de cada decisão em relação a propostas ou ações em relação ao sistema.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A ferramenta DNA cai constantemente no horário da tarde.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","A Help é uma loja que se importa com o bem estar do cliente, e isso é um dos diferenciais que mais mim agrada, principalmente o acolhimento.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A Help está com um crescimento incrível relacionado ao seus produtos. Pois constantemente acontece novas atualizações e mudanças para melhorar e complementar os produtos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A Help possui uma excelente estrutura e suporte.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A Help tem a parte de documentação muito burocrática, pagamentos complexos, bem difíceis de entender quando comparado com nossos concorrentes. O banco BMG é uma tristeza, não presta assistência alguma ao consumidor, sai do ar, fica inoperante por dias e isso prejudica tanto nossa loja quanto o nosso cliente, porque como nossos produtos são interligados com a conta, acaba que ele perde o interesse de adquirir pelo fato da conta não ser boa. O itau não se reinventa e isso reflete na Help, já que usamos o consignado deles. Não investem em uma boa plataforma, o sistema deles é ruim, manual e perdemos muito tempo digitando as propostas. O Suporte de Lançamento de produtos é péssimo, porque são lerdos e a comunicação é muito lenta e ruim, mandam informativos de mudança e não muda nada.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A Help tem um mix satisfatório",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A Help! é uma loja completa, admiro o trabalho de todo o conjunto que faz acontecer sobre as matinais, incentivos as equipes. produtos com um intuito de ajudar o cliente.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","a loja Help e a melhor loja que ja passei os produtos como o sindnap e um otimo produto",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","a maior dificuldade encontra-se no suporte dos produtos, processo de abrir requisição e aguardar retorno sobre uma tratativa, muitas vezes gerando infelicidade no cliente devido a demora no retorno das propostas e processos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A maioria dos clientes reclaram do aplicativo da conta BMG, isso acaba influenciando na nossa credibilidade e conseuqentimente em nosso trabalho.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","A mais facilidade de ofertas aos cliente e setores citados, todavia, a agilidade de aprovação e pagamentos ainda é um fator a ser melhorado!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A MELHOR LOJA DE CRÉDITO DO BRASIL!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A minha insatisfação é com o sistema do banco, pois trava muito e que trabalha com meta , tempo e dinheiro. A taxa de juros do credito pessoal deveria ser revista pois esta dificultando muito a venda e a questão da liquidação pois se permitir que o cliente possa antecipar das primeiras garantimos a nossa PMT",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","a minha sugestão seria somente em decorrência ao prazo para pagamento de super conta e que o sistema habilitasse novamente as duas opcões de suoer conta e novo !",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","A quantidade de Parcelas do CNC poderia almentar e consequentemente o valor das parcelas diminuirem.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","A super conta eu nem queria vender mais, me dá tanto trabalho, tanto retorno de casos. Por conta de problemas sistêmicos. A gente migra a conta deles pro BMG e perto dos pagamentos começa os problemas. Todos os dias têm clientes dentro da loja querendo o dinheiro deles. O seguro FGTS compromete a receita da operação, porque o produto não traz vantagens. Então acho dispensável. A conta BMG o problema é sistêmico, sai muito do ar, é difícil de fazer as transferências e causa muito problema com os clientes por eles não conseguirem usar.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A taxa de juros acaba sendo alta e isso dificulta um pouco a venda por conta dos clientes efetuar bastante a comparação com outras loja de credito",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","A taxa de juros do cnc novo e super conta esta alta em relação a concorrência, também a demora no pagamento do super conta e a exigência de documentação que a concorrência não exigepor exemplo extratos, comprovante de renda, comprovante de endereço.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A taxa de juros do credito na conta NOVO/ SUPER CONTA esta cada dia mais alta, colocando parcelas extremamente altas, oque vem dificultando cada vez mais a venda com o cliente. Se fosse possivel aumentas a quantidade de parcelas para poder diminuir os valores das parcelas já ajudaria bastante ao contatar o cliente para oferta-lo. Tem cliente que recebe em torno de R$780,00 e as parcelas dele chegam a ser R$ 530,00 liberando um liquido de R$1800,00 já perdi vendas por conta desses de juros altos como esse, onde é difícil até arrumar argumentos para poder incentivar o cliente. Favor rever, obrigada.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","A taxa de Juros no Cnc (novo e super conta), está extremamente mais alta que as concorrentes. O aúdio do sindnapi é dificultoso para os idosos gravarem, eles mal conseguem falar sindnapi. E para nós de ponta, custoso pra vender. Precisamos \"abrilhantar\" o sindnapi além do que ele é, e é péssimo ele ser um deflator, não são todos os meses que são atingidos os 06, ao invés de \"punir\" quem não vendeu a quantidade, deveriam trazer maiores benefícios para as vendas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","A taxa do consignado poderia ter mais opções, não só a 2,14. Acredito que teria uma grande melhoria. - Em relação ao CNC super conta o prazo para liberação do valor poderia ser menor -",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","A única dificuldade é mesmo as travas do sistema para fechar CNC.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Abrir mais o leque de serviços publicos, ao invés de somente (SPPREV ou PMESP)",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","achei que os pagamentos do cnc estao pagando mais rapido no final do mes começo do mes demora de 4 a 5 dias final do mes de 2 ah 3 dia",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Acho desmotivador a comissão ser atrelada ao sindnapi",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Acho que a BMG poderia melhora seu sistema tanto para o consultor como para o cliente, ja que a maioria são clientes mais velhos e sempre apresentam as mesmas criticas em relação ao sistema ou aplicativo.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Acho que a mesa deveria ser mais ágil e seguir o roteiro operacional.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Acho que comparando nossos produtos com os da concorrência ainda precisamos evoluir, principalmente no quesito taxas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","acho que estamos perdendo mercado para concorrência em relação a mudança de banco e taxas atrativas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Acho que estamos vendendo mais seguro do que o empréstimo em si.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","acho que nos da loja deveria ter mais acesso a ajudar o cliente sem ser ligar no 0800 pois eles quase sempre nao ajuda e nao resolve o problema teriamos que ter mais acesso para fazer desbloqueio de cartaso, troca de senhas telefone e email reclamações de taxas altas , concorrencia esta mais baixa e eles vem com iso e joga na nossa cara Empresa conceituada muito otima para trabalhar com oportunidade de crescimento",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Acho que o fluxo de lançamento hoje está muito atropelado, não temos fluxos de apoio do setor comercial, porque não é respeitado os repasses, não constrói um time forte de lançamento. Lança um produto e o comercial não está sabendo desse lançamento, e como eles são nossos canais de apoio, se não tem informações para nos ajudar, fica um desencontro de informações.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Acho que o juros na concorrência e menor e prazo maior. uma dica que acho valida pois impacta muito é o reconquista do cliente para o BMG, quando ele já fez um super conta e saiu por algum motivo. poderia voltar através de uma nova proposta ou refin. perdemos muita na arrecadação por esse motivo.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Acho que o meio de confirmação das propostas deveriam ser mais facil do clinete fazer, as vezes é o cliente confirmando a proposta e o banco acaba recusando ai tem todo o processo de requisição e muitas vezes o cliente desiste e faz na concorrencia.",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","acho que o pagamento do cerdito na conta deveria ser pago com mais agilidade para nao perdermos o cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Acho que o processo de contratação de alguns produtos deveria ser mais fácil pela idade dos clientes atendidos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","acho que o sindinap deveria estar na proposta igual os outros seguros e não ter que fazer acessar outro link acaba sendo dificil para os cientes",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Acho que se possivel abrir para LOAS o seguro do Sindinap",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","acho que tem proposta que quando cai na 208 demora demais",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","acredito , que o card, esta dificultando muito, pois geralmente o cliente não atende a ligação, ai fica DIFICIL a liberação do valor. seguro do fgts, não tenho como imaginar que o cliente que faz de forma digital, vai cancelar a opção, sendo assim, acabamos tendo descontos,",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","ACREDITO MUITO NO GRUPO BMG,MAS INFELISMENTE O SUPORTE TECNICO(BMG CARD E MESA DE CREDITO)AINDA DEIXA MUITO A DESEJAR MAS ACREDITO QUE COM TREINAMENTOS VAI DAR CERTO................ SOU APAIXONADA COM O BMG SANGUE LARANJA",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","acredito muito que se o banco fizesse uma flessibilização das parcelas do credito dinheiro extra e super conta ,atrairia ainda mais a atenção de cada vez mais aposentados e pensionistas .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Acredito que a análise da mesa poderia ser mais sucinta e ágil.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Acredito que a câmera inteligente deveria ser mais fácil de manusear, pois lidamos somente com idosos e ela é bem complicada na formalização.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Acredito que alguns cliente tem dificuldades de formalização em questão de documentação. Por muitas vezes acaba faltando extrato de débitos concorrentes pois na própria CAIXA eles não ajuda a tirar esse extrato. Acredita que temos seguros demasiadamente, até o fgts que é garantido ao banco pois o saldo é bloqueado na hora colocaram seguro, clientes reclamam bastante e ate tiram na hora da formalização e isso impactam nossas vendas. Portabilidade do superconta poderia ser mais rápida cliente reclama da demora a cair na conta o valor do empréstimo. SINDINAPI tem uma alta aversão por parte de nossos clientes apesar de ser um produto muito bom a maioria já possui seus seguros de vida.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Acredito que alguns requisitos quanto a politica interna para o produto Super conta, deveria ser revista e mais flexível. Geralmente trabalhamos com clientes que são tomadores e muitas vez já possuem atraso em outros bancos, e mesmo assim não conseguimos fazer o produto super conta para clientes que possuem atraso na concorrência. Acredito que seja incoerente, pois o cliente irá receber junto ao banco e terá o desconto compulsório da parcela. Além disso, dificulta muito não poder puxar o cliente de certos bancos, como o Mercantil e Agibank.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Acredito que as taxas do crédito pessoal poderiam ser um pouco menores comparados com alguns casos da concorrência. Além disso, acredito que seria mais interessante se tivermos um caixa do banco na cidade e ainda mais pontos para saque, pois, cliente acaba muitas vezes trocando de banco pela facilidade de sacar seu dinheiro, visto que nosso público tem dificuldade com aplicativo, o que acaba, por vezes, trazendo inadimplência.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Acredito que em alguns produto poderiam melhorar em relação a taxas e prazo de pagamento para facilitar a negociação e aceitação dos clientes .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Acredito que mediante a taxa de nossos concorrentes, poderíamos ter uma taxa menor e mais atrativa para melhor efetuar o fechamento das vendas. Pois hoje nossa taxa é maior e acabamos ficando para trás.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Acredito que muitas coisas possam melhorar com mais conhecimento aos produtos e campanhas!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","acredito que na formalização do card e consignado itau, poderia ser mais facil para o cliente",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Acredito que nosso maior problema seja com o empréstimo consignado itaú. O empréstimo tem como função atrair o cliente e abrir as portas de uma Empresa de crédito para vender outros produtos, mas o nosso consignado é muito ruim de vender, não aprova nada e quando aprova é bem abaixo do mercado. Sobre os prazos de pagamento, comparando com nossas principais concorrentes (agibank e crefisa), fica até desleal, nosso prazo é de até 18 meses enquanto dos nossos principais concorrentes é de até 48 meses, se comparado a taxa elas são equivalentes, mas como o prazo é muito maior que o nosso o valor de parcela fica muito menor e é exatamente isso que o cliente leva em conta. Quando falamos da conta BMG, ainda há muito o que melhorar. A grande maioria dos clientes não tem familiaridade alguma com a internet, então enfrentam muita dificuldade no manusear da conta. Como sou do interior, não tem caixa 24h, logo eles não conseguem sacar e com o atendimento digital do BMG ruim acabam recorrendo para a central, mas a central segura eles por muito tempo na linha e não resolve nada.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Produtos","Acredito que o Banco e seu produtos tenham boa aceitação, tendo que ser melhorado apenas pequenos detalhes para o bem comum...",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Acredito que o banco poderia rever algumas condições do cartão BMG crédito pessoal. Temos várias reclamações sobre ele, e a principal é o parcelamento de fatura. Algo que poderia mudar também era o acesso inicial a conta. Não conseguimos ajudar os clientes a acessar sua conta, muitas vezes, por e-mail que o cliente desconhece. Se não cadastramos e-mail no momento da venda, acho que não é viável que o sistema traga algum e-mail que já foi cadastrado a anos anos atrás ou algo do tipo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","ACREDITO QUE O BANCO VEM SAIDNO SEMPRE A FRENTE NO MERCADO FINANCEIRO , SENDO EM INOVAÇÕES OU MESMO EM ATENDIMENTO E SUPORTE . ACREDITO NESTE BANCO E SEI QUE ELE ESTA EM ASCENÇÃO .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Acredito que o BMG pode estar mais competitivo no mercado. Hoje identifico que estamos com muitas restrições de bancos conveniados e também de órgãos suspensos. Entendo que fatores relativos a inadimplência são o termômetro para a disponibilidade dos produtos para a venda mas em contra partida não tivemos novos produtos para atrair novos públicos. O suporte operacional tanto no atendimento ao cliente como ao franqueado também deixam muito a desejar. Frequentemente estamos com dificuldades nos sistemas para operação das lojas e auxilio aos clientes. Já fomos muito mais competitivos e com garantia de suporte aos nossos clientes e hoje não demandamos da mesma qualidade.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Acredito que o credito consignado Itau poderiamos trabalhar com mais bancos com outras taxas de refim e port",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Acredito que o seguro FGTS por exemplo, refaço de todos os meus clientes a cada 2 meses, eles acham um absurdo toda vez pagar pelo seguro. Acho que o prazo para pgto do Super conta muito longo de acordo com clientes pensam.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Acredito que os produtos oferecidos devem conter muito mais benefícios com uma taxa mais acessível para os nossos clientes, ou ter um tabela de taxa para poder trabalhar com o publico. O problema de sistema é muito alto sempre impactando nos processos de loja, app e central Os produtos oferecidos na maioria das vezes tem que ser \"obrigado\" a ir com o seguro pois acaba impactando na nossa comissão, e isso não é ético. O cliente deveria ter a opção de escolha.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","acredito que os produtos vendidos sao otimos deveriamos somente ter acesso algumas tabelas para pode cobrir a concorrencia tipo com evidencias cliente traz a simulacao do concorrente colocamos na proposta emfim , percebi que depois que abriu o prazo de 21 meses nao conseguimos fazer o refim para o cliente quase impossivel dele permancer no banco te o final do contrato",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Acredito que pensando que o nosso publico alvo hoje são aposentados e pensionistas (sendo eles idoso) o desempenho de sistemas na formalização acaba pecando por as vezes ser tão \"tecnologico\" e como por exemplo no sindnapi pede tantas informações que o cliente se perde e não facilita para o cliente!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","acredito que poderia liberar refin pra outrso beneficios com menos parcelas pagas, não só pra amparo,",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Acredito que poderia melhorar os criterios para liberação e sistema",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","acredito que poderiam melhorar muito em relação ao sistema",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Acredito que poderíamos ter como melhorias dois fatores principais , primeiro os acessos dos clientes nas contas, pois ele encontra dificuldades ao acessar o aplicativo, muitas vezes fora do ar e indisponível. E as divulgações de mídias, com material de divulgação e comunicação. Comunicação visual + atrativa para as lojas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","acredito que possa ser melhorada, em termos de divulgação dos produtos, para que mais pessoas tenha acesso.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","acredito que rever o sistema para digitação de FGTS !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Acredito que seja bem satisfatório os benefícios que podemos oferecer para o nosso publico, ajudando com facilidade e bom desempenho , acredito que iremos longe.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Acredito que todos os produtos são maravilhosos. Mais principalmente o cartão MAIS, os clientes reclamam de mesmo tendo pagas 3 parcelas a maioria não libera limite de crédito. Haveria alguma forma de acompanharmos essa análise.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Acredito que venderìamos , mais cnc , se aumentasse o valor do credito para super conta LOas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Acredito, que a quantidade de produtos acaba atrapalhando o desenvolvimento e produção no produto carro chefe que é o empréstimo pessoal e BMG card",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Aguando fechamento com todos os governos estudais e federais.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","ajuste na taxa juros elevada, comparada ao nosso concorrente (AGIBANK)",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","alguns dificuldades com a regras dos produtos sobre exceção e regra fica muito vago a analise da mesa",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","alguns produtos como sindnapi e consignado itau é um pouco dificil a formalização pelos clientes, uma vez que o publico são pessoas idosas",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Amo fazer parte dessa Empresa.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","AMOOOOO SUPER CONTA I LOVE SINDNAPI ????",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Ampla facilidades e beneficios para os cliente na contratação dos produtos!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","aos novos produtos é de extrema dificuldade à cada alteração que ocorre, pois o DNA E BMG CONSIG, param de funcionar em sua conformidade, muito erro de sistema e repetidas vezes que se faz cada dia mais complicado já que tentamos explicar o tipo de erro, e o SAF E demais não colaboram muito para a solução , em minha loja já perdemos propostas por não ter uma solução eficaz do SAF ou MESA para solucionar problemas que fogem ao alcance dos franqueados, temos extrema carência em um suporte que de FATO, IDENTIFIQUE, AJUDE E TOME PROVIDÊNCIAS para solucionar problemas e erro de sistema, vemos também uma discrepância na análise dependendo do analista, o que dificulta e muito para quem está na ponta da venda, na linha de frente, temos também problemas frequentes nas simulações de ofertas que simplesmente desaparece do sistema em questão de minutos... isso tira nossa credibilidade e confiança diante do cliente, outro ponto seria a inúmera quantidades de clientes que estão com impedimento, o que nos limita para a oferta e por último É INCOMPREENSIVEL O FATO DE QUE UM CLIENTE SEJA FORÇADO A FAZER O REFIN SUPER CONTA SEM A OPÇÃO DE FAZER REFIN NO MESMO BANCO ONDE ELE ESTÁ .",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Apesar de abrangermos mais clientes depois da abertura de Super Conta para mais beneficiários, nos impedir de fazer Super Conta para clientes da Agibank é muito complicado, pois nos tiram os clientes, eles ficam devendo e não podemos puxar eles de volta.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Aqui para minha região, o produto SINDNAPI é muito difícil para aceitação do público, por ser interior, o produto não possui acessibilidade para todos os benefício que o produto possui, portanto ficamos sem argumento para venda deste produto, pois ou o cliente já possui auxílio funeral, pega remédio no posto e e afins. O produto Super conta é ótimo, porém ainda possui muitos clientes que não querem sair do seu banco de costume, e acabam não fazendo o empréstimo, ou quando fazem, não passa muitos meses, ele retorna para o banco de origem e ficam devendo o banco, e assim não conseguimos vender mais nada pra ele. Os concorrentes possuem uma facilidade muito grande em fazer empréstimo enquanto o nosso processo é muito burocrático, principalmente agora com o blip, onde o cliente pode fazer tudo na mão pelo celular, as vezes perdemos venda poque ele não possui todos os documentos em mãos pra realizar e acaba desistindo. Os demais bancos possui uma facilidade enorme pra puxar o pagamento do cliente, enquanto nós precisamos aguardar um prazo grande pra ser feito o reconquista.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","As formalizações deveriam ser mais enxutas, e simples, os clientes reclamam do processo moroso e das muitas assinaturas que ainda precisam fazer, quando se trata de venda presencial; O processo de abertura de conta no BMG, também motivo de reclamação, pois os erros são recorrentes com relação ao APP, pra reconhecimento facial e de documentos, e muitas vezes a conta é negada sem nenhuma explicação ao cliente -palavras deles; O cartão BMG mais e multi - também alvo de reclamação pela forma de pagamento, não ser de fácil compreensão para os clientes, o que acarreta no parcelamento não consentido conscientemente do mesmo, o que gera transtornos nas lojas para contornarmos e explicar ao cliente, impactando em demais atendimentos de vendas; O BMG CARD - melhorias na logística de entrega e canal de atendimento menos robotizado e claro para dar suporte aos clientes -processo de gerar fatura também deveria ser mais simples e de fácil retirada dos mesmos, pelos canais disponíveis, como WhatsApp , internet e telefone - clientes reclamam que não chegam, e vêem a loja , muitas das vezes não a conseguimos tirar pelo erros que ocorrem.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","As taxas de juros principalmente do consignado, deveria ser revista, pois existe muitos concorrentes com taxas bem menores.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","As taxas estão deixando a desejar e o cliente acaba procurando na concorrência uma taxa melhor e conseguem! O sistema esta muito falho e quase sempre fora do ar!! O refinanciamento esta aumentando muito a parcela do cliente, além disso esta aumentando o prazo e liberando muito pouco. Por tanto muitos clientes desiste de fazer renegociação do contrato.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","As vezes a mesa diminui o valor da proposta após aprovação o que acaba ficando ruim para o cliente e para nós em relação as metas",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Atendimento para cliente é péssimo no suporte , principalmente quando cliente precisar de alguma informação sobre fatura, conta, desbloqueio de cartão. app, não funciona. os atendentes são mal educados com o cliente. e quando consegue falar a ligação cai. e tem que começar o processo novamente. e teria que ter um padrão todos passei as mesmas informações.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Atratividade do produto em relação à concorrência : Acho que a analise deveria ser mais rapida e pratica porque comparado ao mercado a liberação nos concorrentes sao mais rapidas . Nao concordo com o fato de todos os refins de credito em conta ter quer super conta . Isso gera demora na liberação e tem cliente que tem apenas o intuito de refinanciar e nao fazer a portabilidade. A questao de analise da mesa: as vezes pendencia com o documento la na proposta. A questao de divergencia de voz tambem , qual metodo utilizado para saber que nao é o cliente?",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","aumentar o número de parcelas no CNC, em vez de ser 15x.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","aumento de prazo e diminuição de parcelas seria interessante!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","aumento do prazo das parcelas de cnc para possível diminuição do valor das parcelas.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","banco muito bom , atende as expectativas dos clientes , super indico .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Base de FGTS mais assertiva. Cartão Multi obteve alguns problemas na liberação de limites para clientes antes da regra atual de 3 pmts pagas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","BMG BANCO MUITO BOM, POREM A DEMANDA ESTÁ MUITO GRANDE , E ESTA ACONTECENDO FALHAS!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","BMG card , precisaria rever o contato da pré venda ou ainda outra forma , talvez um termo para facilitar o pagamento das adesões . SIndnapi , no nosso estado , alias no nosso município os benefícios do plano são limitados , apresentamos todas as funcionalidades do produto mas infelizmente os clientes não fazem uso pois não estão disponíveis . SUPER CONTA voltar a digitação para representante e o pagamento em D+0. Produtos de seguro são ótimos , boa cobertura , boa aceitação.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","BMG CARD: PRECISAMOS DE MAIS SUPORTE PARA CONFIRMAÇÃO DAS PROPOSTAS, AO MEU VER UMA REQUISIÇÃO PRIORIDADE, POIS MUITOS CLIENTES SÃO DA ZONA RURAL E GERALMENTE NÃO TEM COBERTURA TELEFONICA PARA CONFIRMÇAO DA SUA PROPOSTA , POR ISSO UM GRANDE HISTORICO DE CANCELAMENTO HRLP OURICURI PE.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","BMG com as melhores ofertas e excelentes condições de pagamento.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","BMG com muito erros em relação a biometria, app e canais de atendimento",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","BMG em todos os aspectos é exelente , feliz demais com todos os produtos",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","BMG MUITO BOM EM TODOS OS PRODUTOS. MAIS DEIXA A DESEJA NO A TENDIMENTO POR TELEFONE .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","BMG Multi a fatura faz o Rotativo na grande maioria das vezes errado! O salário vai de acordo com os dias úteis, muitas vezes o vencimento da fatura não bate com o dia que o cliente recebeu e isso acaba causando muita perca de tempo em loja pois precisamos ligar para fazer o acordo pro cliente pagar os juros e não seguir no parcelamento e para ligar na central que também não é objetiva, ligação cai, atendente diz que vai retornar pra URA por motivos que não batem e nós que ficamos aqui na linha de fogo!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","BMG sempre inovando e sendo pioneiro no lançamento de novos prosdutos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","BMG tem os melhores produtos que ja trabalhei!! Incluindo a variedade de produtos e flexibilidade nas vendas.",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","BNG É 10",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Boa Tarde ! Os produtos em geral sõ a ótimos . Porém devem ser reavaliados com relação a taxas , visto que a concorrência estão com menores . Isso possibilitaria uma captação ainda maior para o nosso Banco . Att",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Boa tarde !! essa meta de fgts é fora do comum ,inviável .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Boa tarde em relação aos produtos acho que deveria voltar os cnc que foram suspensos.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Boa Tarde O atendimento da central cada vez esta mas precário, um suporte da central e terrível, quando enviamos e-mail demora muito para se respondido, a mesa que ligar para fazer confirmação e péssima. Quando se tem um lançamento de produto não tem uma equipe treinada para da um suporte a nos da ponta , ninguém resolve nada e a demora para ter um retorno . Entre o sistema que cair muito deveria ter um sistema top , mas enfim temos que trabalhar com que tem .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Boa Tarde Prezados, Em relação a dinamica de comissionamento, que atrela penalidade a não entrega do sindinap, é um fator que não me agrada muito, ainda por ser algo que vendemos fora da alçada bancária \"ao meu ponto de vista\", se tratando de sindicalizar clientes; Outra fator que gera bastante descontentamento, é a demora na liberação da pontuação da caçadores, além dessa atualização que nunca é a relidade da nossa produção diária; E esse pagamento de pix mensal, onde é cobrada a taxa para transferência, de uma conta virtual que nem existe tarifação; Crédito na conta, acredito que deveriamos ter mais flexibilidade na tarifação/parcelamento dos nossos clientes, pois grande parte já estão migrando para a concorrência, apresentando a insatisfação do valor alto das parcelas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Boa tarde satisfeita com os benefícios liberados.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Boa tarde temos que Abrir Brasil inteiro, e temos q ter abertura tbm do refinanciamntos abertos para quem Fizer, a Help fechando Portas. e Voltar Atuar com banco AGIPLAN, pois a concorrencia tem abertura de fazer Brasil todo , temos q EVOLUIR NESSA AREA com Urgencia. Tinham prometido a Abertuta do BRASIL TODO e prenderma pq .. Temos que Pintar nossa BRASIL DE LARANJA",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Boa tarde! Em relação ao seguro com exceção do sindnapi, poderiam melhorar com mais treinamentos e informações mais precisas, de acordo com os questionamentos dos clientes, como; para quê devo adquirir, ou, \"Não quero o seguro e vou fazer no banco concorrente porque lá libera mais valor\" (quando em relação ao FGTS) Sobre o FGTS, poderiam antecipar um valor menor para o cliente e sem a inclusão do seguro, já que se tornou um produto um pouco escasso, assim como a alteração da meta geral, devido a justificativa anterior. Sobre os benefícios 31 e 94, se puder verificar novas regras, e, ou, alterar a quantidade de parcelas e valor a liberar, para que seja possível fazer uma negociação que muitas vezes requer um valor mínimo, mas não liberam por conta do prazo de término do benefício. Parabéns a equipe de treinamento, das matinais, em especial ao Caio do sindnapi, deu um excelente treinamento sobre o produto há um tempo atrás!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Boa tarde! os refinanciamentos liberados para os clientes estáo gerando insatisfação ao fazermos o oferecimento, valor muito baixo, o seguro sindinap muitos clientes reclamando pois não estão conseguindo utilizar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Boa tarde! Só acho que a mesa de credito poderia aceitar vídeos, dos cliente como prova que foi o cliente que solicitou a contratação do empréstimo, nos ajudaria muito nas loja pois diariamente perdemos proposta por conta desses casos.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Boa tarde! sugestão de melhorias nos canais de atendimento, para o cliente, aplicativo do banco muito burocrático com o token a maioria não consegue ter acesso. E para clientes ja da nossa carteira uma taxa de juros reduzida, liberação de valores muito baixa para eles.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Boa tarde, a sugestão é melhor acessibilidade ao contato da central de atendimento.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Boa tarde, em relação a agilidade para pagamento das propostas, pois o D0 praticamente não funciona e muita das vezes, tem que esperar 5 dias ou mais para o pagamento, com isso fica em cheque a credibilidade, gerando um desconforto com o cliente que solicita o cancelamento.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Boa tarde, em relação ao FGTS e o seguro, a meta é algo que nao corresponde a realidade, contudo se possível rever essa meta, para se tornar um produto plausivel, tendo em vista que temos o saque extraordinario desafiador!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Boa tarde, estou satisfeita com os produtos. No momento nenhuma crítica.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Boa tarde, gostaria de sugerir que por meio de ligação de whatsap aconteça a confirmação de solicitação do credito pessoal ,super conta e saque aniversario. tenho clientes que pedem para essa confirmação acontecer n wahtsap porem o banco não usa esse meio para facilitar o contato. gostaria também de sugerir abertura para tornar possivel ser de decisão do consultor reaproveitar a documentação anexada em contratos anteriores .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Boa tarde, para uma melhoria em modo geral, novos produtos de markenting, facilidade em acessar o link para cliente a distancia, reavaliar a frase e audio do sindinapi. Rever tambem a possibilidade de seguro sindinapi para LOAS. muito obrigada!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Boa tarde,criticas que eu tenho a fazer e que não temos muito suporte na hora que precisamos resolver proposta de cliente com urgência,e elogio que através da super conta o cliente pode ter um limite inicial de cartão de credito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Boas oportunidades de vendas..",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Bom dia ! Sugestão , para ser pago mais rápido o credito na conta + o super conta .",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Bom dia! A taxa de juros do empréstimo pessoal poderia ser mais baixa.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Bom dia! O banco deveria voltar com as duas ofertas, cnc e super conta e dar ao cliente o direito de escolher. O D+0 ajuda bastante na conversão, pois a concorrência paga no mesmo dia. Seria bom ser o representante legal voltasse com a opção de super conta. A app do banco deveria ser mais dinâmico quando o cliente trocasse de numero ou e-mail pois dificuldade para alterar é enorme, enquanto os app dos outros bancos é fácil. A central do cartões mais e multi deveria ter mais empatia, eles dificulta mais que auxilia.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Bom dia! Precisamos desenvolver uma forma das pessoas analfabetas e que possuem deficiência na fala posso adquirir o SINDNAPI.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Bom dia! Sugestão app do BMG não precisa de tantas ferramentas, aplicativo sempre pesado ocasionando transtornos diversos aos clientes e funcionários.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Bom dia, a grade de produtos ofertados hoje pela Help, abrangem o mais variado público e supre a mais diversificada espécie de necessidade que o cliente possa apresentar como incentivo no momento de adquirir um de nossos produtos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Bom Dia, a Help é uma exelente Franquia.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Bom dia, em relação aos produtos como Super Conta ,CNC, CARTÃO MULTI. MAIS e BENEFICIO são produto que vendem rápido e fácil. Porem acredito que em questão de suporte ao cliente em relação ao Aplicativo do BMG teria que ser mais fácil e acessível considerando que a maioria dos clientes são vulneráveis. Com relação ao Itaú consignado acredito deveria ser mais ágil em questão ao suporte, taxas acessíveis, são muitas burocracias. Seria muito viável se pudéssemos fazer consignados com próprio Banco BMG.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Bom dia, o Mix de produtos são ótimos. uma sugestão é acrescentar ao Sindinapi, desconto em consultas e exames, nosso publico são idosos e vão muito em médico, para usar mais o produto em vida .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Bom dia, precisa melhorar o atendimento pela central de atendimento BMG, e o aplicativo do BMG.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Bom dia, seria ótimo se todos os Superconta fossem pagos em d+o sem exeção. Que o aplicativo ficasse menos fora do ar .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Bom dia, sobre os produtos do BMG , são muito interessantes e agradavel para esta oferecendo aos clientes. Muito satisfatorio trabalhar na Loja Help e oferecer os produtos do BMG.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Bom em relação ao produtos damos um show, mas talvez taxas melhores para clientes que já são do banco seria melhor, e até mesmo para o Itaú consignado taxa de refin e port.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Bom o processo para o publico abordado hoje principalmente os idosos é bem complexo, muitos desistem pela burocracia de não conseguirem alguns documentos, ou por terem que passar por varias etapas para conseguir uma liberação que muita das vezes demora mais de 3 dias para ser concluída, comparado a concorrência já perdi vendas por conta de taxas e prazo ou o excesso de documentação solicitada.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","bom produtos porém o juros do pessoal muito alto.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Bom, as minhas notas em relação ao produto superconta/ crédito pessoal/ refins e mais é sobre o meu descontentamento em geral, mas sendo justa com as perguntas, irei opinar: atratividade em relação à concorrência, perdeu força, hoje o cliente quer ficar no BMG, AGIBANK, MERCANTIL E OUTROS, só pelo dinheiro, o VALOR ( Brilhar os olhos deles) $ a mais é muito mais atrativo e importante que, por exemplo: o cartão de crédito na minha opinião é ótimo, mas falta com as demandas ao suporte da central do BMG, mas não é essa questão certo. Em relação ao Atratividade do produto para o cliente em termos dos benefícios oferecidos: voltamos na tecla mais uma vez, as vantagens em relação ao cartão o cliente tem direito ao limite mesmo com nome restrito, bandeirado é ótimo, mas em espécie é mais questionado. Facilidade do cliente em cumprir com os requisitos para obter o produto. Somos ponta e sabemos onde a maior dificuldade vem, e na minha experiência é complicado, cliente quer dinheiro rápido de um jeito fácil, mas passamos por demandas da central que muita das vezes não está a funcionar, ficamos para tentar desbloquear um cartão com cliente na mesa mais 3 horas, confirmação com a central invalida nossa explicação, assinatura de temos é consentimento, e muita das vezes tem cliente que paga mais de 4 parcelas do crédito pessoal e não tem o valor o cartão de crédito disponível, enfim. Eficácia do processo de lançamento de novos produtos em: suporte já comentei a cima, comunicação sim temos, matéria de apoio também e treinos e tals... aceitar aos novos produtos na eficácia, enfraquece, pois muitas das vezes trava tudo sistema cai. É isso.....",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Bom, em relação a oferta dos produtos para as lojas Help! acredito que o retorno de produção varia muito de acordo com a região, na nossa por exemplo a oferta do FGTS tem sido um desafio gigantesco, mesmo trabalhando as bases e fazendo ações externas. Os demais produtos conseguimos devido a maior serem vinculado ao INSS e a oferta se torna maior.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Bons para trabalhar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Bons produtos , sugestão seria um prazo mais estendido do crédito pessoal na contratação inicial",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Cada produto é pensado na necessidade de cada pessoa. Os produtos que a Help! oferece aos clientes estão de parabéns.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","CADA PRODUTO OFERECE UM BENEFÍCIO PARA CADA PERFIL DE CLIENTE,SÃO MULTI PRODUTOS.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","cartão consignado é maravilhoso, acredito que teria uma boa melhoria se pudesse mexer nas parcela do crédito na conta , sem diminuir muito o valor liberado,.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Central telefônica BMG com atendimento muito ruim. Atendentes que pouco conhecem os produtos e que não auxiliam os clientes na resolução de problemas, muitas vezes desligam a ligação. Suporte via requisição com respostas muito confusas, nao ajudam a resolução de problemas que acontecem na loja",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Cliente nos questiona por que não liberamos valores maiores com parcelas mais atrativas. sem que outra lojas de credito libera mais valores e com numero de parcelas melhores.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","CLIENTE POSSUI MUITA DIFICULDADE EM FORMALIZAR ATRAVÉS DO LINK ELETRONICO, SISTEMA COM MUITOS ERROS E COM LENTIDÃO E EM RELAÇÃO A CONCORRENCIA NOSSA TAXA ESTÁ ACIMA DOS DEMAIS.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","CLIENTE QUE NÃO TEM HISCRED COM DATA DE TERMINO NÚMERO DO LEADS REPETIDOS, O LEAD NÃO ESTÁ RODANDO PQ NÃO CONTINUA O PAGAMENTO DO SUPER CONTA NO MESMO DIA QUE O CLIENTE FECHOU, MUITAS DAS VEZES PERDEMOS CLIENTES PELO PRAZO, ENQUANTO AS CONCORRENCIAS PAGAM NO MESMO DIA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","cliente vem em loja para falar do seguro prestamista, que os valores são altos, mesmo explicando as vantagens do seguro, isso ocorre no FGTS também.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Clientes com dificuldades em formalizar sindinap ( gravar audio) formalizar cnc, suporte no 0800 e 4002",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","clientes com muita dificuldades para falar no telefone 40027007,devido isso a demanda de problemas loja aumenta,tempo perdido para resolver essa demanda é maior.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Clientes de refinanciamentos com parcelas altissimas quando libera refin libera um margem pouco dinheiro. Clientes ficam insatisfeitos e procuram outros bancos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Clientes entram com politica interna porque são enganados por falsos consultores que se quer explicam depois cliente fica puto porque foi enganado liga para reclamar e entra com impedimento ou politica pelo banco. quando encontra um consultor de verdade existe uma dificuldade para retornar ao banco. as taxas não são atrativas em relação a concorrência o que faz com que o banco perde muitos clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Clientes falam que a taxa de juros é a maior em relação a concorrência, em principal ao banco agiplan",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","CLIENTES NÃO SATISFEITOS COM SINDNAPI",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Clientes reclamam constantemente sobre o envio de cartão independente do produto, segundo os relatos dos clientes eles nunca recebem o cartão",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","CNC = O melhor produto do BMG",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","cnc novo ou super conta , está perfeito , prazo de pagamento é bem rápido .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Com relação a atratividade dos produtos x beneficios, deixo sempre muito bem esclarecido ao cliente, que na sua grande maioria efetivam e contratação e saem muito satisfeitos. Com relação ao sistema DNA por vezes deixa a desejar. Ligamos para o cliente para ofertar, fazemos o agendamento, cliente chega em loja não tem nada disponivel, ocasionando mal estar. Em outros momentos não conseguimos acionar o cliente que aparece na base, queimando a lide e consequentemente perdemos de vender. A plataforma é boa, porém poderia ser melhorada para nosso crescimento como um todo.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","COM RELAÇÃO AO ATENDIMENTO NA CENTRAL ESPECIFICAMENTE PARA OS PRODUTOS BMG CARD, BMG MAIS E BMG MULTI. DEVERIA SER MAIS SIMPLIFICADO, DEVERIA TER UM CANAL PARA OS CLIENTES MAIS HUMILDES E COM BAIXA INSTRUÇÃO NA QUAL SEGUISSE DIRETAMENTE PARA UM ATENDIMENTO HUMANO SEM TER QUE PASSAR PELO ATENDIMENTO ELETRÔNICO.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Com relação aos nossos produtos estou quase que 100% satisfeita, apenas um ajuste ou outro e as taxas são um pouco maiores com relação a concorrência e aos critérios da mesa de análise de crédito é bastante complicado, as vezes acatam uma coisa, outras vezes não. Ponto negativo para o Itaú consignado que tem taxas muito altas em relação a concorrência e o suporte as lojas é muito deficitário, precisa melhorar muito.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","COM RELACAO AOS PRODUTOS CONSIDERO UM MIX MARAVILHO AS OPCOES QUE TEMOS, POREM NA MINHA VISAO FALTA FLEXIBILIDADE NOS QUESITOS TAXA, PRAZO E LIBERACAO. ACHO QUE PARA O CLIENTE BMG DEVERIA TER MAIS OPCOES DE NEGOCIACAO, E UM POUCO MAIS DE RAPIDEZ NA LIBERACAO. EM RELACAO AS CONDICOES DE TRABALHO A Help! FIICA MUITO ATRAS DA CONCORRENCIA, PRINCIPALMENTE SALARIO. É UMA Empresa MARAVILHOSA PARA SE TRABALHAR, TEMOS ACESSO AOS NOSSOS LIDERES, ARTUALIZACOES EM TEMPO REAL AS NOVIDADES DOS NOSSOS PRODUOS, MAS COM RELACAO AO SALARIO. RECEBEMOS UM SALARIO MINIMO(1212,00) E SECO COMO CONSULTOR E COMO SUPERVISOR UM SALARIO SECO DE (1.600). AMO A Help! MAS ESSE SALARIO ESTA MUITO FORA DA REALIDADE.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Com tantas mudanças que ocorreram este ano, fica bem claro que o Banco só vê o lado dele. Gosto muito de trabalhar na Help!, mas a mudança nas regras da Caçadores me desanimou muito. Antes, eu tinha praticamente dois salários no mês, dava gosto de vender - hoje, eu preciso vender mais, tenho mais metas (inclusive todo mês aumenta) e minha premiação despencou, é um desgosto. Fora o suporte do banco que é demorado, fim de mês parece que o BMG não quer que a gente entregue a meta - DNA simplesmente não funciona. Quantas vezes tive que pedir para o cliente ir embora e voltar, por conta de sistema fora...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Como sempre Help do grupo BMG,, campeão de variedades de produtos e serviços de credito e seguros. Na minha percepção Help é imbativel a concorrecia pala sua adversidades e exclusividades em alguns produtos, e atendimento personalizado. No entando, seria bom rever a questão da politica interrna, qunato ao publico Não Alfabetizados, principalmente com Prudo ( Cartão consinado)",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Como sugestão, poderia ter um vídeo especificando o passo a passo de como o cliente pode aceitar a proposta.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Comparando o mix com os concorrentes, a agilidade deles são 10x maior que a nossa, eles conseguem resolver tudo em pouco tempo, enquanto a gente leva horas ou até dias. A conta BMG é difícil por ter muitos problemas de sistema, nossos clientes já são receosos em migrar para o banco digital por não ter nenhuma agência, apenas caixas 24h, e quando migram enfrentam muitos problemas sistêmicos. A gente está tentando digitalizar, mas esses problemas prejudicam muito na imagem da Help. O sistema cai, fica fora, não consegue fazer transferências e infelizmente a constância que isso vem acontecendo é muito alta. Hoje nossa maior inadimplência é com o Super conta, e ele é o produto principal da casa. Deveria haver um estudo para entender por que o nível de inadimplência é tão alto, afinal é o principal produto Help, o que leva isso a ocorrer? fica o questionamento",null,"Franquias - Franqueado","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","CONCORRÊNCIA ATENDE LOAS COM REPRESENTANTE LEGAL PARA CNC, CAIXA TEM TAXA DE 1,5% FGTS, PERDEMOS MUITOS CLIENTES...",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Concorrentes com taxas mais atrativas para cliente. Parcelas menores.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Conta BMG muito dificuldade de fazer senhas e utilização do cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","conta BMG sempre fora do ar, aplicativo lento não tem um suporte adequado. Para novos produtos devem testar o produto de varias formas para depois passar para vendermos, sempre trava e da erro de sistema",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","conta do BMG clientes reclamam muito que é dificil acessar a conta do BMG,ainda mais qdo esquece a senha",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Credito na conta do BMG esta muito caro, acho que se fosse mais em conta venderíamos muito mais.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Credito pessoal é um procuto que assusta os clientes pelo valor das parcelas, talves se a quantidade de parcela sfosse mais ajjudaria nas vendas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Creio nos nossos produtos, que eles são bons e válidos aos nossos clientes. Visando a melhoria da Empresa acredito que poderia melhorar a questão dos atendimentos balcão em loja, pois por exemplo aqui na minha loja é super corrido temos 3 consultores, mix de produtos para vender, e vem muito balcão que não é solução que tem impedimento sem tratativa ou clientes que não conseguem atendimento correto pelo 0800 que acham complexos. Clientes que vem muito para resolver problemas de outras lojas que foi mal resolvida. E teria que haver algo para agilizar esses atendimento um lugar que pudéssemos direcioná-los além da central, pois tem procedimentos que fogem de nossas mãos, porém cliente não consegue ligar em 0800 para resolver sozinhos. Acaba que demandando muuuuito nosso tempo e nos atrapalha até para entrega de meta.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","criticas , muito problemas muitos seguros embutidos , estamos mais pra seguradora do que pra banco .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Cursos gratificantes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","De forma em geral estao ok",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Demora de promoção para o cargo de consultor II",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Demora em criar o saque complementar cartão beneficio. A obrigatoriedade do cliente receber pelo BMG mesmo sem querer é um ponto negativo.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","DEMORA PARA RETORNO ARQUIVO OPTANTE MUITOS CLIENTES DESISTEM DEVIDO A DEMORA DE PRAZO PARA PAGEMENTO, FALTA AUTONOMIA EM LOJA COMO POR EXEMPLO O RECONQUISTA QUE É MUITO DEMORADO PODERIA SER FACILMENTE RESOLVIDO SENDO DIGITADO PROPOSTA E LIGAÇÃO DA MESA CONFIRMANDO PORTABILIDADE SEM QUE ACABEMOS PERDENDO PROPOSTA. DEMORA PARA ALGUMAS ANALISES PRINCIPALMENTE LIGAÇÃO QUE DEMORA MUITO E ACABA PENDENCIANDO. FALTA CLAREZA EM MOTIVOS DE RECUSA DE PROPOSTA NEGADAS PELA MESA. FALTA SUPORTE EM PROBLEMAS DO SISTEMA E DE PROPOSTAS. MAIS FACILIDADES PARA O CLIENTE COMO PRAZOS, TAXAS QUE O MERCADO ATUAL JÁ ESTA ATUANDO.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Depois da mudança na comissão , não sei o que é mais receber caçadores .......",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Desburocratizar o processo de liberação e tratativa de ajustes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","deveria diminuir o tanto de seguros que temos que vender aos clientes. Hoje em dia temos muitos concorrentes. Deveria haver uma redução na taxa de juros.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","deveria haver uma melhora no sistema do dna ultimamente esta muito lento",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","deveria ops juros ser menor",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","deveria ter mais acessibilidades no aplicativo BMG, pois muitas coisas não consegui resolver e tem que fazer a ligação, e liberar também mas espécie de beneficio pra super conta, liberar refins mas altos, pois os valoeres estão muito pequenos pra o cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","deveria ter mais agilidade em relação a produtos novos, e melhorar a assistência as lojas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Deveria ter mais facilidade de contato com a mesa, pois vários produtos demoram ou pendenciam por coisas, já anexadas, as vezes é anexado a mesma coisa vai pra nova análise e aprova, por vezes não dá certo contato, é difícil quando tem que fazer confirmação pelo WPP quando o cliente tem alguma deficiência, ja aconteceu de ter uma cliente deficiente auditiva, e nós não conseguir concluir a proposta, pois pendenciava o contato, mesmo informando a mesa, e abrindo requisições. Ou quando é informado várias vezes o telefone e pendência mesmo informando mais fones, e o cliente afirmando que está cuidando do telefone.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Deveria ter uma análise de SEGURO por CPF de cliente... tem clientes que tem vários seguros desnecessários.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Deveria voltar a fazer cartão consignado para analfabeto pelo BMG CONSIG, Super conta deveria ser liberado para o beneficio de 2010 a 2014, e voltar a fazer pra representante legal , credito na conta voltar a fazer para o banco do Brasil.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Deveríamos aumentar prazos e facilitar referente as parcelas iniciais para se tornar mais atrativo para nossos clientes. Na concorrência os prazos são maiores logo de inicio com parcelas menores.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","DEVIA MELHOR MAIS O SISTEMA",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Devido a grande concorrência deveria rever as taxas de juros.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Dinheiro Extra - Crédito na Conta Novo (Parcela com valor aproximado ao super conta, liberando um valor bem menor); Dinheiro Extra - Refin. (Liberação de refin com valor baixo, depois de muito tempo de contrato); BMG Card. (Não facilidade em fazer a foto para contratação do BMG card e saque complementar);",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Dinheiro Extra - Crédito na Conta Novo : MELLING ACERTIVOS UM COM CAIXA 2010 A 2014 PARA FINAL DO MES PRINCIPALMENTE POIS PAGA NO MESMO DIA, + COMPROMENTIMENTO MELHOR FILTRADO COM CLIENTE QUE REALMENTE FIZERAM CONOSCO O PESSOAL,INATIVO NAO DISPONIBILIZA TODA BASE LOJA. Cartão Multi.: DEVE CONTINUAR A LIBERAR O CREDITO NO MOMENTO DA APROVAÇÃO PARA AJUDAR NO ARGUMENTO DE VENDA. Dinheiro Extra - Super Conta INSS : MUITA RECLAMAÇAO DOS CLIENTE EM RELAÇÃO AO PLICATIVO E PARA DEPOSITO DO SALARIO VIA TED SEMPRE FORA DO HORARIO EXCLARECER MELHOR QUAL PRODUTO É D+ 0 Antecipação do Saque Aniversário FGTS TAXA DE JUROS EM RELAÇÃO A CONCORRENCIA Seguro Prestamista BMG Card. MUITO ALTO Dinheiro Extra - Refin. LIBERANDO MUITO POUCO Empréstimo Consignado Itaú. TAXA DO ITAU ALTAS PARA PORTABILIDADE,REFIN E RETENÇÃO ASSIM COMO A TSXA DE JUROS REFERENTE A OUTROS BANCOS.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Dinheiro Extra, não atende alguns Benéficos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","disponibilizar sindnapi para loas 87 e 88",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","diversidade de produtos para atingir o maior número de clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Diversos produtos para ofertamos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","E muito satisfatório fazer um empréstimo para o cliente e ele ter o recebimento com agilidade. Hoje no BMG já temos alguns produtos que ofertamos e temos essa vantagem de garantia ao cliente o recebimento com ate 30 minutos a 1hora em conta .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","é necessario mais suporte para os produtos, nos que estamos ponta necessitamos pois é dificil resolver questões internas, tanto para tirar duvidas como para orientações .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","é necessário melhorias no suporte de contratação dos produtos, taxas atrativas e agilidade",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","é necessário ser feito uma grande mudança no sistema pois vive com erro, os cartões não chegam para os cliente o app não funciona. Enfim o sistema tem mais erro do que acertos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","é sempre bom termos novos produtos , para atingirmos um maior numero de clientes satisfeito , isso desde que os produtos funcionem , e nao implique em reclamações do cliente para com a loja .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Elogios referente ao mix de produtos que são um diferencial das demias concorrencias,critica ao credito na conta que deveria ter uma taxa de juros menor e um prazo maior.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","em elação a concorrencia elacionado ao banco agibank poderiamos ter outras omas de atender no CNC, perdemos muito clientes",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Em geral esta bom nosso MIX, apenas super conta que muitas vezes é gasto uma energia imensa, pra convencer e depois e gasto para o cliente não cancelar devido a demora de liberação do credito e devido erros de fluxo onde cancela a proposta e tem que chamar o cliente novamente em loja pra repetir todo processo de formalização.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Em loja para batermos meta, precisamos realizar o Mix de produtos, seria interessante ter um suporte para cada produto, principalmente quando se trata de um produto novo. Temos meta em loja e suporte muitas vezes para determinado produto fica muito vago. Ao lançar produto sempre tem um roteiro operacional e uma FAQ do mesmo, porém é interessante que ao acionar nosso suporte interno fique mais claro ao ter dúvidas que possa não estar nos roteiros ou Faq.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Em meu ponto de vista, vejo que os produtos da BMG é muito eficientes a cada tipo de público, desde as explicações e funcionalidade dos mesmos. Uma observação que gostaria de acrescentar é referente ao processo do produto \"Super Conta INSS\", onde vejo uma demora em relação a transferência do valor contratado após a aprovação, como exemplo, já tive a experiência de obter uma aprovação no mesmo dia mas a transferência levar 3/4 dias para ser realizada o envio do crédito. Isso eu acredito que acaba sendo um ponto negativo em relação de agilidade e emergência do cliente, tendo assim, a possiblidade do cliente procurar a concorrência por conta do tempo de espera (casos de urgência).",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Em nossa loja conseguimos realizar formalização , junto ao cliente",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","em quesito do FGTS, não conseguimos cobrir o concorrente principalmente por causa do seguro, os clientes reclamam.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Em questao ao suporte para os clientes ainda não está bom.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Em relação a burocracia na hora de formalizar as propostas do cliente.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Em relação a gravação do áudio do seguro Sindnapi, quando os clientes formalizam à distância exsite uma certa dificuldade pela parte deles. O áudio poderia ser um pouco mais curto, pois a maior parte dos clientes são idosos que não tem tanta facilidade com tecnologia. Sobre o seguro FGTS, alguns clientes ficam com receio de aceitar mas por fim acabam incluindo na proposta. O super conta deveria ser liberado para quem é surdo/mudo. Perdi uma venda recente por conta do meu cliete ser mudo/surdo e o banco não ter como entrar em contato por ligação. Acredito que poderia existir uma forma de confirmar com o cliente através de vídeo chamada para clientes que são surdo/mudo. O refinanciamento e o Novo CNC caem na conta muito rápido e os clientes amam.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Em relação a ofertas de credito, na maioria das vezes apresenta erro nos valores, principalmente em relação ao Refin CNC. Sobre a conta concerrente BMG, o suporte no BMG é horrivel. o atendimento raramente é satisfatorio. Os clientes que não possuem senha cadastrada, não consegue cadatrar nova pelo APP devido divergencia cadastral. Quando tentamos atualizar ligando na Central, dificilmente atualiza. Já perdi muito cliente pra concoreencia por isso.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Em relação a todos os produtos, com clientes que NÃO ASSINAM: A formalização poderia ser mais facilitada, podendo ser feita digitalmente, quem sabe até formalizado pela testemunha ou rogado. Em relação a ADESÂO AO CARD: Erros constantes de pagamento quando o banco de origem é BMG, Ordem de pagamento ou bancos da AGIBANk Em relação aos produtos de crédito na conta: A confirmação poderia ser feito por vídeo, pois temos proposta que voltam por divergência de voz. As vezes cliente não sabe ler muito bem, ou fica nervoso e a mesa nega propostas genuínas, impactando na produção. Em relação aos produtos, acho que essas são as principais.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","em relaçao ao aspecto de mix de oferta esta bem sortido ,o que atrapaha mas é a questao ,dos bancos que não temos convenios...",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Em relação ao crédito consignado, temos dificuldades em acionar novos clientes com a nova lei de ofertas, nosso balde de leads não é dos melhores... Em relação ao Refin, acho que deveria sempre permanecer disponível os leads dos clientes que não conseguimos contato ou que o cliente não tenha interesse no momento. Atualmente acionamos e os leads somem da base e só voltam após um tempo. Com isso facilitaria o contato com os clientes durante o mês todo e ocasionando mais vendas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","em relação ao FGTS , nós que estamos na ponta, sabemos o quanto está difícil depois da liberação desse saque extraordinário vender o produto. e cada mês vocês vêm com meta maior. e ainda pra piorar colocar fgts nos caçadores. então loja que vender 150 a 250% acima da meta de CNC e card , não estará legível a campanha por conta de meta de FGTS????? francamente,!!! É esse a motivação para com os consultores e supervisores? sem contar, que o sistema vem falhando, demora a finalizar e a pagar. muitas vezes até valor baixo, um produto que na nossa região, está difícil de se vender, o sistema ainda não colaborar. desculpa a franqueza, mas essa nova gestão deveria rever tudo isso. afinal, somos nós aqui na ponta que movimenta a carteira do banco. caçadores era algo que trazia motivação e muita emoção no nosso dia a dia ,",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Em relação ao Itaú consignado, infelizmente não temos o suporte necessário, tem um grupo de WhatsApp porém precisa pedir várias vezes a mesma coisa para ter retorno em relação alguma proposta. Além disso, o sistema do Itaú é totalmente arcaico, ou seja, não conseguimos realizar nenhuma alterar no contrato. O Sindnapi, aqui na cidade em que resido não tem NENHUMA parceria com a farmácias, e as o nosso público alvo é justamente pessoas de idade, essas pessoas não conseguem entrar em contato com o Sindnapi e enviar os documentos necessários, e quando conseguem entrar em contato são tratados com grosseria.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","em relação ao prazo de pagamento a super conta poderia ser mais rapido o processo, o contato da mesa do banco com os clientes para confirmação pode melhorar o tempo para o primeiro contato.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Em relação ao sistema como um todo precisa se ainda de muita atenção,",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","em relacao ao super conta o cliente reclama muito sobre a demora do pagamento acho que poderia melhorar seria o pagamento em D0 voltar ajuada bastante em loja para nao perdemos cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Em relacao ao super conta, as restricoes sobre os bancos que podemos operar nos impossibilita de buscar novos clientes, o pre venda acaba atrapalhando nossa negociacao com o cliente que ja sai da loja ciente, mas é feita tanta pergunta ao mesmo que ele se confunde. .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Em relação aos produtos da Help! estou satisfeita com o mix, porém em relação ao suporte saf, analise das operações pela mesa, deixa a desejar,, muitas vezes repassando informações erradas para os supervisores e demorando a analisar as propostas e autorizar os pagamentos . Sobre os periféricos é muito burocrático e moroso, o processo de conclusão da operação .",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Em relação aos produtos não tem o que questionar, mais poderiam ser mais flexiveis na liberando do credito em relação a documentação e analise para a liberação do valor que deixam muito a desejar.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Em Relação ãos Produtos oferecidos , estou satisteita, temos todo apoio , treinamento ,nada a questionar.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","EM RELACAO DE PRODUTOS, TEMOS BASTANTE BENEFICIOS PARA PODER OFERECER AO CLIENTE.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Em termos de produtos tudo perfeito, apenas mais flexibilidade em relação a mesa de credito em avaliar propostas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Embora tenhamos muitos argumentos e benefícios ao cliente, nosso produto \"carro chefe\" que é o CNC é o mais caro frente a concorrência, o que dificulta muito a nossa argumentação de vendas.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Empresa com excelência nos produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Empresa com qualidade total em satisfação e comprometimento com seus clientes e funcionários !",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Empresa nota mil! sucesso, continue assim",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Encontramos muita dificuldade do cliente em conseguir a documentação para obter os produtos super conta e credito novo.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Entendo que estamos em crescimento constante, e que sem duvidas ainda iremos crescer muito mais.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Erro no sistema, inicio mês e final mês isso dificulta na operação",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Erros constantes no DNA, principalmente no final do mês. O que atrapalha no andamento do trabalho e entregar de meta dos produtos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","essa modalidade de empréstimo é péssima o faz o empréstimo não consegue pega a boleta pra paga fora a taxa de juros que chega a quase 28% ao mês a central do banco BMG para fala é horrível nem se fala do banco que o atendimento é péssimo e eles direciona o atendimento para a loja coisas que não a gente faz é impossível.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Esse sistema do banco, anda de mal a pior.. Toda actualização gera erros, e quando se trata de venda de um produto ( cnc principalmente) em que exige muita disciplina , esses erros remetem a perca de vendas, insatisfação do cliente, e perca de credibilidade Por favor, melhorem esse sistema, é muito erro para uma financeira dessa grandeza. parem de forçar o consultor a vender sindnapi ( forcam sim porque é um deflator no caçadores, sendo que o mesmo é direito nosso após atingir faixas), produto pessimo, de ma qualidade, aonde o cliente so consegue reembolso apos enviar comprovante de pagamento.. muita burocracia para esse publico que so quer facilidade e praticidade Entendam que o consultor é essencial, e quando voces fazem isso so o desanima e isso gera queda de vendas . Melhorem Help, melhorem...troquem de PETI",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Esses mixs produtos ajudam nossos clientes a realizar todas as necessidades deles ,saindo satisfeito pelo o produto adquirido com gratidão com o nosso Help de vender",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","está tudo muito demorado, taxa alta, fgts não tem clientes, concorrencia com taxas mais baixas e liberando quase que na mesma hora.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Estamos com cliente reclamando da dificuldade para ser atendido nos canais 0800 / 4002 , dificuldades para gravar audio no link , e tirar a foto",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Estamos recebendo diversas reclamações dos clientes referente a vencimento do cartão, falha no chip na hora de sacar",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","estão todos adequadospara publico em que atendemos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Estão todos de excelência",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Estou comtente em fazer parte desta pesquisa para salientar algumas questões.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","ESTOU ME ADAPTANDO COM TODOS OS PRODUTOS NÃO TENHO OQ RECLAMA O SISTEMA MUITO FACIL DE APRENDER",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Estou satisfeita com os produto e com suporte oferecido pela Help e as ferramentas !!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Eu acho que a gente ainda precisa melhorar principalmente na parte documental, hoje ainda é um trabalho muito burocrático pois é algo demorado e a análise da mesa não é clara. Também tem o prazo, é algo complicado porque não é respeitado, normalmente passamos o prazo de 24h, mas a Help leva mais tempo que isso, trazendo transtorno tanto pro cliente quanto para a franquia que acaba saindo como mentirosa. O banco ainda apresenta boas ideias na hora da divulgação, treinamento, mas na hora do \"vamos ver\" temos muitos problemas sistêmicos que prejudicam a loja. Sobre o sindinap, a ideia do produto é muito boa, mas temos muita dificuldade pra efetivar a venda, pois para isso os clientes têm que autorizar em áudio que seja feito o débito de 2% do salário e também tem o fato de que eles não sabem quanto é 2%, então quando aumenta o salário o desconto aumenta e eles voltam a loja dizendo que houve um equívoco. Quando o processo é feito em loja é mais fácil, pois os consultores auxiliam da melhor forma, mas online é bem trabalhoso.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Eu acredito que o modo digital vem muito pra nos ajudar e agregar porem poredia ser um pouco mais funcional (didatico) por se tratar de um publico mais velho e com falta de manuseio com a era digital .",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Eu acredito que os produtos vendidos pela Help, são todos excepcionais.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","eu estou bem insatisfeita em relação a todos os produtos onde a concorrência leva muita vantagem em relação a falta de compromisso que o banco BMG tem em relação as analises de credito errôneas e erros de sistemas constante, afinal o mercado financeiro é quem sabe fazer e para os melhores.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","eu estou satifeita com mix de produtos",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Eu gosto de todos produtos , só tem que melhorar na questão do apoio eu após venda",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Eu gosto do mix de produtos da Help",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Excelente mixer de produtos !",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Exelentes beneficios, seguros maravilhosos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","fácil aprendizado e compreensão dos materiasi;",null,"Franquias - Gerente / Gestor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Facilidade, bom atendimento, qualidade nos produtos e prazo de entrega dos mesmos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","facilitar os produtos e passar em uma plataforma só",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Falando geral sobre os produtos Help, alguns deixa a desejar, refin o banco libera muito pouco, seguro não suple com as nenecidades dos clientes aqui no nosso estado RN, liberação do crédito novo com valores baixos para o nivel de parcelas 333,00 exemplo, ir o sistema que deixa um pouco a desejar.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Falando sobre o cartão Multi e o BMG Mais, acho dois produtos muito complicados. Os clientes fazem toda a proposta, saem com o cartão, mas o crédito só é liberado depois de um tempo ou dependendo nem liberado é. Eles saem da loja achando que está tudo certo, tentam passar o cartão e é recusado e então acabam voltando a loja e gerando um certo transtorno. Deveria liberar o cliente da loja com o cartão somente se fosse aprovado, já informando o valor de limite. Hoje o principal produto da Help é o Crédito em conta - Dinheiro Extra, acredito que pela prateleira da Help ter muitos produtos, isso acaba prejudicando a vendo do nosso produto principal.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Falando um pouco a respeito do Sindnapi, a proposta é muito boa, porém aqui na minha cidade eu não consigo oferecer a maioria dos benefícios aos nossos clientes, como somos de uma cidade interiorana, não tem farmácia cadastrada, consultórios e etc. A cidade mais próxima que possui o cadastro e pode oferecer os benefícios fica a quase 50 km de distância. Já tentamos contato com as farmácias da região (que é o que nossos clientes mais levam em conta), porém é muito difícil conseguir fechar o cadastro e sei que não é por culpa da Help, mas seria ótimo se conseguíssemos trazer essa função aos nossos clientes, assim acredito que seria mais fácil oferecer o produto. Acho válido acrescentar o consignado para representante legal na cartela de produtos. Por mais que seja um produto novo no mercado, a demanda de procura por tal serviço tem sido bem alta, mas como a Help não possui o produto precisamos dispensar o cliente.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Falta de acesso a suporte para o cliente de outras vias para conta BMG ( acesso ao Internet Banking ) Portabilidade no Super conta ! Devíamos portar todos os Banco de todas as Datas. a central envia os clientes para loja e nao temos opçao de suporte no sistema . fazer via Receptivo qualquer UF",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Falta de vídeos explicativos de formalização a distância.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Falta material de apoio, principalmente em relação aos seguros.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1772,1835]
["Produtos","Fazem 1 ano e 5 meses que estou na Empresa e com toda sinceridade nao tenho criticas! E uma Empresa que sabe avaliar todos os criterios de um colaborador. Uma Empresa que tem apoio dos Lideres! Em relação aos produtos o que muitos me queixa e sobre o limite liberado no cartao de credito! Varios cliente tambem reclama sobre os valores liberado em refin!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","FGTS MUITO DEMORADO PRA ENTRAR EM CONTA, SUPER CONTA INSSS, DEVIA VOLTAR D0, POIS CLIENTES CONTRATAM COM URGÊNCIA MUITA DAS VEZES, E DEMORA DE 3 A 5 DIAS PRA ENTRAR EM CONTA, E TEMOS QUE SEGURAR O CLIENTE, E SE COLOCAMOS NO LUGAR DO CLIENTE, MAIORIA DAS VEZES O CLIENTE CONTRATA O CRÉDITO PESSOAL, PRA SAÚDE, UM EXAME, ALGO GRAVE, POIS SABEMOS DO JUROS, SÓ CIM URGENCIA PRA CONTRATAR E AINDA ELES TEM QUE ESPERAR, A URGENCIA DELES NÃO ESPERA, SE COLOCAMOS NO LUGAR. NÃO VAI FAZER DIFERENÇA PAGAR EM D0, OU ESPERAR 5 DIAS PRA PAGAR SE O PAGAMENTO VAI TER QUE SER FEITO DE UMA FORMA OU DE OUTRA, VAMOS AGILIZAR ESSE PROCESSO, E SAIR NA FRNETE DA CONCORRÊNCIA, ASSIM GANHAMOS MAIS AINDA A CONFIANÇA DO CLIENTE.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","FGTS não deveria contar para caçadores, pois há um cenário ruim para todos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","fico feliz o BMG junto a Help esta sempre se renovação porém existem produtos e ações novas que muitas vezes aparecem antes da explicação e a atualização do UNICO é bastante insatisfatória.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Gostaria de deixar aqui descrito alguns serviços prestados que acredito que poderiam ser melhorados, quando precisamos entrar em contato com a central a demora é muito grande na espera ao telefone, muitas das vezes quando conseguimos falar tem que ligar novamente pois a ura não registrou a senha do cliente por exemplo, e quando vamos baixar o app do cliente no celular do mesmo a foto demora muito para reconhecer o cliente é muita demora também acredito que poderia ser melhorado.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Gostaria de dizer que poderia alem de ter um aumento no prazo de pagamento do cliente no refin , poeria ter revisão na taxa isto ia fidelizar mais o cliente a permanecer no banco",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Gostaria de registrar sobre a agilidade em relação à atualização dos produtos no Portal Unico Help! tem muita informação desatualizada, sobre convênios por exemplo e formulários que não estão disponiveis. Pessoalmente eu procuro aprender pro lá e busco muita informação também, mas acabo tendo que procurar o coordenador e gerente comercial do banco pra esclarecer coisas que poderiam estar com mais fácil acesso.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","gostaria que fosse mais rápido o pagamento das proposta de super-conta BMG, que também fosse mais fácil para desbloquear ou retirar 2° via dos cartões BMG e que também fosse criada uma forma para facilitar as transferencias de valores depositados na conta do BMG do cliente para outros bancos sem precisar perder tempo ligando.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","gosto de todos os produtos .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Gosto do mix de produtos, porém, os clientes são resistentes, muitas vezes, devido ao valor de parcela e taxa. Aproveito as oportunidades para tentar vender ao cliente um combo e aproveito o momento para dizer ao cliente sobre os benefícios. A Help! nos da ótimas oportunidades de crescimento pessoal e profissional.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Gosto muito da forma e estratégias diversificadas para cada produto e a importância nos treinamentos para melhor abordagem e complemento nos produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Gosto muito de trabalhar com os produtos BMG, muito fácil na hora da contratação por suas qualidades e benefícios, tenho muito dificuldade para credito na conta, mas aprendo cada dia mais, suporte super prestativo, a Empresa por si eu estou me dando super bem.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","gosto muito de trabalhar na Help",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Grande Empresa para se trabalhar, faltando alguns ajustes",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Grande parte dos produtos são ótimos em seus benefícios para os clientes. Porem algumas questão de segurança a fraldes precisa melhora tanto para facilitar a contratação do cliente como para resguardar a franquia.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Há bastante procura de produtos que a concorrência está atendendo e BMG ainda não, como por exemplo auxílio Brasil, empréstimo para representante legal...",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Help 100% qualidade",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Help possui mix de produtos que podem atender muitos publicos, no entanto na ausencia de clientes, manter a venda alta é desafiador.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Help! possui uma grande variedade de produtos que atendem a necessidade dos clientes, ainda que sejam necessidades distintas. O que a torna muito eficiente em seus produtos e soluções, e principalmente diferenciada quando se trata das demais lojas que atuam no mesmo ramo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Hoje nossa maior dificuldade é o sindinapi e FGTS. A nossa cidade não tem Empresas. Os poucos supermercados e lojas que tem na cidade não registram a carteira dos trabalhadores. Então é bem difícil trazer esse publico para nossa loja. Bem como a adesão do sindinapi, que além de não ser bem aceito o processo de formalização é difícil para a grande maioria dos clientes e qualquer errinho de linguagem é reprovado e o cliente não aceita fazer novamente.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Hoje o que me incomoda são as metas impostas para o produto FGTS. Não tenho as ferramentas adequadas para atingir a meta designada e por isso tem ficado cada vez mais difícil entregar a meta desse produto batida.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Infelizmente estamos sabendo por ultimo referente aos produtos lançados no mercado, geralmente os clientes que passam informação. O sistema também deixa muito a desejar, muitas vezes não conseguimos subir proposta....Clientes vem na loja reclamando de falta de sistema, para usar aplicativo ou caixa 24 h . Estamos perdendo muitos cliente insatisfeitos com o Aplicativo, e nós perdemos muito tempo na loja sem poder vender tentado auxilia-los.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","infelizmente o cliente tem dificuldade na formalização porque na maioria das vezes não chega o link e tem que ficar copiando , em alguns aparelhos da certo e outros não .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","insatisfeira com o fgts e sindnap",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","juros do cnc ,atraso nos suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","juros do cnc muito alto e sistema",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","JUROS DO PESSOAL MUITO ALTO , SEGURO PRESTAMISTA OS CLIENTES NÃO QUEREM , SINDNAP , MUITOS JA TEM EM OUTRO BANCO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Juros muito alto, muito maior que a concorrência, Refin o cliente paga muitas parcelas e volta muito pouco, muito dificil de converter esses cliente pelo valor de parcela, Crédito novo a parcela é muito alta e libera muito pouco",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Liberação de refinanciamento no crédito na conta ,está demorando muito para a liberação do crédito .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Ligação com um tempo muito demorado nos casos de superconta , a maioria das vezes nossos clientes fica com raiva do tempo de ligação para aprovação e depois com o tempo que demora para pagar uma proposta de superconta e batem muito na tecla que o da concorrência cai na hora , acho que poderia melhorar também o tempo que leva para o reconquista ou com o ticket do reconquista conseguirmos de alguma forma não aguardar constar os 10 dias la no INSS para pode fazer a proposta a esses clientes .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","loja Help nao é so vendas vem muito cliente resolver problema que muita das vezes o 0800 manda, nao é só venda , falta um suporte do banco nas cidades",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Loja Help sempre oferecendo o melhor,mas acho que Super conta poderia ser um pouco mais rápido na forma de pagamento!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","MAIOR AGILIDADE NA APROVAÇÃO DO CREDITO SUPER CONTA, BANCO DEMORA DEMAIS NAS CONFIRMAÇÕES, O CLIENTE PENSA E DESISTE.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Maioria dos concorrentes, tem mais facilidade para fazer outros bancos, fora comissão melhor , e também sobre central de atendimento que esta péssima!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Mais facilidade do cliente em adquirir o produto, muita burocracia com as liberações e erros na hora do pagamento.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Mais facilidade do cliente em adquirir o produto, muita burocracia com as liberações.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","mais facilidade e taxas diferenciadas nos refinanciamentos",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Mais facilidade em relação a conta BMG acesso aos clientes ,token ,senha .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Mais facilidade para realizar a formalização de alguns produtos.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","mais oportunidades para clientes se tornarem super conta",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Melhorar a agilidade nas analises e confirmação com os clientes.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","MELHORAR A CONDIÇÃO PARA PAGAMENTOS DE SUPER CONTA QUE DEMORA MAS DE 48HRS PARA PAGAR , REDUZIR TAXA PARA CLIENTES PARA FIDELIZAÇÃO COMO CLIENTES DE REFINANCIAMENTO, INATIVOS.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Melhorar a entrega de beneficios ao cliente ,organizar um ecossistema de parcerias eficiente.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Melhorar a forma de diversidades, contato com o cliente",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","MELHORAR A FORMALIZAÇÃO DO SINDINAP, MUITOS CLIENTES ACHAM MUITO DIFICIL A FORMALIZAÇÃO PELO AUDIO PARA POR A DOCUMENTAÇÃO PORQUE SÃO MUITO IDOSOS E TEM DIFICULDADES NAS REDES TECNOLOGICAS",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","MELHORAR A TAXA DE JUROS DE REFINANCIAMENTOS PARA OS CLIENTES DA CARTEIRA FAZER ALGO DIFERENCIADO IGUAL OU MELHOR QUE A CONCORRENCIA FAZ .",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","melhorar comunicados e infos de novos produtos e alinhamento das informaçoes dos produtos entre mesa de credito-lojas-central de atendimento",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Melhorar mais o suporte de atendimento ao cliente .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Melhorar na confirmação de dados do BMG card (central).",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","melhorar o lid,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Melhorar o suporte ao cliente , e melhorar o aplicativo , de uma forma que fique mais facil para o cliente fazer transferencia , atualizar novos dados no aplicativo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","melhoria na confirmçao do BMG Card",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","melhoria no sistema",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","melhorias no CARD",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","MELHORIAS NO PROCESSO DE ACEITAR CLIENTES MERCANTIL E AGIBANK E ATE MESMO BANCO ITAU, MAILING MAIS ACESSIVEIS E ACERTIVOS POIS ESTAMOS TENDO MUITA DIFICULDADE EM CONTACTAR O CLIENTE",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","melhorias no seguro sindnapi pra de fato que o cliente consiga pegar os beneficios oferecidos a volta do pagamento d+0",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","mesa tem que ser mais flexível ao entrar em contato com cliente para fazer as confirmações, ainda mais se tratando de Super Conta!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","meta de cartao BMG card alta , podia rever essa meta ! cada região tem um valor , minah região meta alta e não tenho essa demanda",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","METAS MUITO ALTAS. PRODUTOS DE MAIS PRA VENDER DAÍ FICA DIFICIL, ACABA VENDENDO MAIS DE ALGUM E SEM CONSEGUIR VENDER BEM OS DEMAIS. MUITO DIFÍCIL.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Meus clientes tem muita dificuldade com documentação. Geralmente o documento é muito antigo e não é aceito pelo banco.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Minha principal questão e em relaçaõ ao sindnapi.Da muito problema na formalização e o link não reenvia não manda pelo zap, seria muito mas pratico.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Minha sugestão quanto a produtos é referente ao seguros, principalmente ao seguro de FGTS, no qual TODA vez que é feito um saque, gera um novo seguro, por mais que sabemos a importância do mesmo, entendo que se o cliente fez uma vez não deveria ser \"obrigatório\" nos demais saques, para o cliente que faz com frequência, ele acaba deixando no mínimo R$30,00 para este produto, para quem faz todo mês o saque, isso faz uma grande diferença, e caso o cliente não queira, acaba prejudicando a venda da loja... Seria interessante o sistema identificar no primeiro saque como prejudicial a loja caso o cliente não queira o produto, mas nos demais deveria ter uma flexibilidade.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","minha sugestão seria algo pra diminuir o susto que os clientes toma quando ver os valores que vão ser descontado deles, muitos ja nem que mais escutar depois que visualiza os valores, ter algum atrativo pra tentar quebar essa resistencia do cliente de saber o valor, por que so com dialogo e argumentação fica muitas vezes dificil reverter",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Minha única observação,é a de que não estamos fazendo o cartão benefício em Santa Catarina,a volta do pagamento em D0. E parabenizar pelo sistema 360 do Itaú,pois ele está bem ágil,fácil digitação e exatidão da margem,e rapidez no pagamento,o cliente e nós consultores,fivamos bem satisfeitos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Mix de produtos facilidade e praticidade para o consultor e seus clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","mix de produtos muitos atrativos ao clientes, porem o processo de contratação e sistemas estão deixando a desejar em comparação com a concorrência,",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Mix muito bom de produtos!",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Muita burocracia da mesa de credito na aprovação do empréstimo pessoal super conta, em relação a concorrência.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","muita dificuldades no aplicativo BMG, em termo de transferencias, senhas,, pois a maioria dos clientes ofertam super conta ,,,muitas vezes cliente nao tem celular co androis, muda de numero,, onde dificulta muito os procedimentos e a central muitas vezes fora de sistema na minha opiniao poderia facilitar mais nessa questao, ja que a maioria é super conta ou refin super conta. no sindnapi o script tambem poderia ser uma frase menor, clientes sentem muita dificuldades",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Muitas etapas são muito burocráticas e nossos cliente tem dificuldade, os produtos são bons, mas nossos cliente ainda não estão acostumados as tecnoligias.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","MUITAS OFERTAS DE CREDITO,PARA O CLIENTE .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","MUITAS VEZES PERDEMOS VENDAS DEVIDO TER UMA COOPERATIVA EM FRENTE ONDE TAXA DE JUROS CHEGA 1,96 A 4,06 ( EXPERIENCIA PROPRIA JA FIZ CONTRATAÇÃO ) O FATO DE PAGAMENTO SER DEBITO EM CONTA MUITOS NAO QUEREM A PORTABILIDADE E QUANDO FAZEM DEPOIS MUDAM DE BANCO ONDE TBM PERDEMOS COM O DEFLATOR .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Muito bom o mix de produtos tanto para os consultores terem varias ofertas, quanto pro cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","muito eficaz os beneficios",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Muito erro de sistema, instabilidade, falha comunicação.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","muito satisfeita com o desempenho dos produtos.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Muito satisfeita com relação aos treinamentos que recebemos com relação aos produtos.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","muito tudo pensado na necessidades do clientes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","muitos aspectos positivos porém algumas questões de perfomance em produtos e treinamentos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Muitos cliente não tem interesse em fazer mesmo atendente informando o para realizar os demais esta tudo bem",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","muitos clientes em busca de crédtio, perfil tutor e nao podemos fazer. clientes inativos que recebem no BMG e por ser tutor nao pode fazer. isso dar oportunidade do cliente ir busca de credito em outro banco, mudar a conta e não termos como traze-lo de volta.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","muitos clientes estão com impedimento no BMG para fazer o CARD. O acesso a conta do BMG é complexo para o cliente fazer sozinho.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","muitos clientes que recebem no nosso parceiro caixa que poderia ser credito novo , principalmente final de mês , ao invés de aparecer novo aparece super conta, que o pagamento é mais demorado , sinto falta de créditos mais rápidos , ate como argumentação de venda. muito refin de cliente que era novo e pede refin super conta , o que era para entrar no mesmo dia por ser refin , entra somente com 3 dias e cliente só consegue refinanciar contrato se fizer a super conta . acredito que nesses pontos se tivéssemos como olhar melhor e ajeitar no sistema teríamos mais oportunidades de vendas. consignado Itaú para refinanciamento de contrato poderia ter tabelas de taxas melhores para não perdermos clientes, se pudéssemos atender mais entidades no consignado seria muito bom e também uma atualização no sistema que parece muito antigo.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Muitos clientes tem dificuldade em gravar o audio para solicitação do Sindnapi.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Muitos documentos solicitados, muitos links, muitos aceites, o cliente idos não tem essa facilidade",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","MUITOS ERROS DE CADASTRO DE BIOMETRIA, ERROS EM ENVIOS DE TED, ERROS NA VALIDAÇAÕ DE SELFIE, OBRIGANDO O CLIENTE A RECEBER PELO BANCO BMG MESMO O CLIENTE NAO OPTANDO PELO RECEBIMENTO NO MESMO OU IMPENDINDO DE FAZER O CNC",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","multi produtos para adequar e cada cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Na concorrência já conseguem liberar credito para clientes novos, abrindo conta no mesmo dia, sem precisar confirmação telefônica, apenas gravando um vídeo do cliente, acredito que seria uma evolução muito grande se tivéssemos essa possibilidade, pois essa confirmação por telefone além de retardar a liberação da proposta, acaba gerando desistência por conta do desgaste para conseguir este contato.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Na concorrência, temos ofertas com pagamento de propostas no mesmo dia . Aqui até temos a oferta da super conta com pagamento em d+0 , porém na pratica ela nunca funciona . Já perdemos propostas por conta morosidade dos pagamentos !",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","NA MINHA OPINIAO O CLIENTE FICA SATISFEITO COM OS PRODUTOS QUE OFERTAMOS PARA ELE EM LOJA :",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Na minha opinião o super conta deveria pagar mais rápido, tendo em vista que a concorrência paga no mesmo dia. O FGTS deveria ser mais pratico a simulação e pagar mais rápido também, pois perdemos muitas vendas porque na maioria das vezes o cliente não consegue autorizar o banco no aplicativo e a concorrência paga na mesma hora.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Na minha opiniao quando for refinanciamento do cnc poderia liberar pelo menos o valor da parcela que o cliente paga, ex: verificando para uma cliente esses dias ela ja pagou 8 parcelas de mil e poco e so estava liberando refin de 200,00.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Na minha opinião, o cartao mais e multi, deveria ter um suporte melhor, pois gera bastante conflito ao cliente tentar solucionar um problema dentro da central. Nas questão de limite, parcela de fatura sem comunicar o cliente antes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Na opção de FACILIDADE, tive que colocar uma nova baixa, porque na minha cidade JUAZEIRO-BA o banco PAGADOR esta sendo MERCANTIL, onde não conseguimos fazer uma superconta e para dificultar ainda mais o AGIBANK também entrou na lista de que não podemos puxar para o BMG. Então depois dessas novas mudanças nossa produção de CNC caiu de mais.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Não estamos conseguindo atender e nem fazer a reconquista de clientes Agibank, mais eles continuam a trabalhando normalmente com a nossa carteira. O Banco Mercantil também está bem complicado, estão voltando o beneficio do cliente sem a autorização dos mesmos. A taxa de juros do refin está muito alta e fica bem complicado ofertar o produto, a concorrência está batendo de 10 a 0 .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Não tenho do que reclamar, produtos bem aceito.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","nao teria o que reclamar, o banco é um banco muito bom para os clientes, apenas triste com o fato que santa catarina ainda nao esta fazendo a liberacao do cartao beneficio, enquanto outros banco estao conseguindo fazer e pagar ja para os clientes. fora isso o banco tem sido muito bom para os clientes, tanto na area de cartao, emprestimo pessoal e consignado.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","NO CASO DE CONTATO COM O CLIENTE DA ZONA RURAL, PODERIA TER UMA REQUISIÇÃO, POIS TEMOS MUITAS DIFICULDADES COM ISSO..E ACABA SENDO CANCELADA .",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","No meu ponto de vista existem produtos que são muito bons para os cliente e outros nem tanto",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","No momento não tenho críticas, somente elogios, pois os clientes que eu passo as propostas na maioria deles estão sempre de acordo com os produtos, taxas, seguros, etc...",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","No refin, cliente quase quitando o contrato mas não libera valores. Entra no balde de refin, mas sem oferta liberada!",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Nossas Taxas do produto credito na conta é alta, nossos concorrentes tem taxas menores e melhores.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Nosso mix de produtos é excelente em relação aos concorrentes e principalmente a nos consultores, estou completamente satisfeito!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Nosso mix de produtos são variados porém muitas das vezes perdemos para concorrência em relação a taxa de juros...Ex: Tem clientes que fizeram super conta e pagaram mais da metade do contrato e o valor de refim muitas vezes não são compativéis nem atrativos para o cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Nosso produtos comparado com a concorrência deixa a desejar em relação a parcelas fixas, taxas e tempo de pagamento chega a 4 dias útil em comparação com a coerência que paga no mesmo dia (e o cliente sempre opta por dinheiro na hora) em relação a credito na conta, cartão consignado sobre tempo de saque sem reclamação e tudo rápido porem para fazer um acordo o cliente não consegue falar com ninguém na central de atendimento, eles sempre vem na loja porque não podemos fazer o acordo em loja assim eles terão acesso rápido para facilitar a vida dos nossos clientes e eles ficarem satisfeito e assim poder usar de forma correta esse produto que é maravilhoso apenas falta de informação no uso desse produto. O FGTS, bem acredito nesse produto porem os cliente ainda tem muito receio e não estão preparado para utilizar no nosso estado pelo mesmo e bem difícil quebra esse paradiguina dos 40% opôs a demissão ele acha que perde muito e ainda tem desconto de seguro que é ótimo para banco e tem alguma vantagem para o cliente porem ele não consegue ver isso com os beneficio acho que deferíamos mudar para algum atrativo a esse publico alvo, ainda assim conseguimos uma vez ou outras fazer o saque do FGTS mais creio e logo será igual o CNC tudo que é novo tem difícil aceitação. Gratidão pela oportunidade",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Nosso público alvo são os idosos, o processo poderia ser simplificado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Nossos concorrentes possuem uma flexibilidade maior quando se trata de prazos de pagamento. A Agibank, principalmente, fazem em 24x.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Nossos principais concorrentes possuem vantagens sobre nós por oferecerem praticamente os mesmos produtos, mas com maior eficiência e rapidez no prazo. Nossa conta tem tudo pra ser atrativa, porque ela é diferenciada pelos produtos que oferece. O problema é que em momentos de pico, a conta não funciona, sai do ar. A plataforma é inconsistente, deixa a usabilidade do cliente complicada e isso deixa a ponta, no caso nós, com problemas. Todo quinto dia útil nossos colaboradores precisam ficar de prontidão para ajudar os clientes porque a conta sai do ar. É uma jornada bem complicada e falo por experiência porque também sou cliente da conta, se eu que entendo sobre tecnologia, tenho problemas, fico imaginando nossos clientes que são idosos. Tem que ter um olhar mais atencioso para essa questão, porque isso pesa na decisão do cliente continuar conosco. A gente tem um trabalho persuasivo enorme para o cliente aceitar abrir a conta, mas a vivência com o produto é péssima e isso faz com que o cliente saia da rede ou recuse importar seu benefício para o banco BMG.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Nossos produtos são muitos bom, oque poderia melhorar é analise da mesa quanto a agilidade de pegar as propostas muitas vezes demora esse processo, depois disso ainda a demora de pagamento agora todos levam 3 dias e quando e saque que os cliente fazem normalmente todos os meses também agora estão ligando para cliente, isso muitas vezes demora e o cliente tem urgência no valor .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Nossos produtos tem um juros mais alto que o concorrente, tanto como o super conta quanto ao saque aniversario; clientes sentem dificuldades em formalizar propostas, no CNC existe um video de 30 segundos que muitos tem dificuldade para esperar e fecha-lo, formalização do cartão a foto sempre diz que o cliente esta sorrindo, e não conseguem tirar a foto.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O banco BMG e a Help sempre na frente e surpreendendo a todos , clientes internos e externos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O banco deveria ter o pagamento da super conta mais rápido tendo em vista que no concorrênte o mesmo faz empréstimo e em 24 horas no máximo o dinheiro já cai na conta. O prazo do crédito pessoal novo e super conta deveria abrir para 24 parcelas. O refinanciamento tendo em vista que o cliente pagou 4 parcelas independentemente se for em boleto ou débito em conta deveria abrir. Para os cliente caixa deveria ter a opção de fazer ou um novo ou uma super conta tendo em vista a preferência do cliente Em relação ao suporte deveriamos ter mais apoio tendo em vista que um e-mail encaminhado para a retirada de restrição leva até 2 dias úteis levando em consideração que o cliente está precisando do valor.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O banco deveria, melhorar nno retorno das análises para o cliente, ligar com mais agilidade para confirmação das propostas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O banco é muito burocrático, coisa que a nossa concorrência não é. Sem falar que não tem suporte o suficiente e nem um sistema que funcione corretamente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O Banco já é grande oi suficiente pra prever os problemas e se antecipar e o que sinto é que espera o problema acontecer para depois ir em buscar de uma solução e tudo que depende da atuação do TI demora uma eternidade.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O banco poderia oferecer condições melhores de taxas de juros para os clientes, visto que devido aos deflatores, nao é recomendado aconselha-los a antecipar parcelas para ter descontos. Quantos aos seguros, ofertar benefícios reais aos clientes e ser transparentes com os consultores que estão a linha de frente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O banco preciso melhorar em relação a oferta de crédito novo para banco convêniados e mais rapidez no pagamento,",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","O banco tem uma quantidade de parcela inferior a concorrência que faz parcelas menores em 24x ,leva média de 3 dias para pagar o crédito pessoal muitas vezes o cliente tem margem e oferecemos os dois o consignado paga no dia e crédito ainda leva 3 dias , o cliente em loja muitas vezes deveria ter prioridade pra ligação sendo que muitos moram onde não pega celular direito e já estão em loja poderia ligar na loja e confirmar com o cliente agilizar a venda, a conta do BMG da e números erros o cliente muitas vezes muda de banco pela dificuldade de utilizar o aplicativo poderia também ter acesso ao demonstrativo informando quando ele vai receber muitos voltam pro Bradesco por este pequeno detalhe , mudar o número para enviar digital também seria ótimo pq muitos vão tirar foto e o celular não dá certo tem que cancelar e refazer a Empresa a ideia é ótima a Empresa è ótima mas existe pequenos detalhes que precisam ser revistos para que não perca o cliente levamos um tempo pra conseguir.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O bloquei para os cliente que rebem pagamento na Agibank e Mercantil esta impactando muito em nosso resultado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O BMG possui vasta opção de produtos, mas em relação a concorrência precisa aplcar uma taxa de juros ao produto refin cnc mais baixa e/ou com mais liberação",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","O BMG tem muitos produtos que atendem bem as necessidades dos clientes, mas no caso do Dinheiro extra, não conseguimos muitas vezes cobrir a concorrência em termos de juros e prazos, o refin demora muito para liberar para o cliente. mesmo com muitas pagas, o suporte para o consultor e acesso a normativas de produto é bem escasso, deveriamos ter o reconquista no nosso sistema para cadastrar o cliente, o sistema muitas vezes nos deixa cadastrar adesões e nega por politica após o cliente ja ter ido embora e também é muito importante o acesso a informação dos clientes como um papel bem completo para podermos dar aos clientes com tudo e contatos para acionamento dos seguros. Para dar uma fidelização. Acesso também aos videos explicativos para uma formalização a distancia e outros.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O Cnc que é um dos nossos principais indicadores, é extremamente dificil de formalização dentro da percepção do nosso cliente foco, numa loja como a minha, onde 99% das vendas é virtual, o cliente tem dificuldade com emissão de extratos, abertura do link e até mesmo de tirar a foto. A burocracia para esse indicador é extremamente dificuldade.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","O comissionamento da Help está cada vez mais baixo, para incentivar um colaborador e um franqueado deveria ter menos detratores .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O concorrente paga muito mais rápido que a gente. Com apenas um sms ele consegue falar com o cliente, algo que não conseguimos. O que a gente leva 4 dias eles fazem em 1h, a mesa de crédito do concorrente é muito mais rápida, a gente perde muito tempo porque não temos agilidade. Fora que a taxa e o prazo do concorrente são muito mais atrativos que a nossa, os juros são menores e o prazo é maior, logo fica mais fácil para o aposentado pagar. Aqui pagam em 12x e lá 24x, e não é nem por conta da taxa de juros que são melhores, mas sim por conta do valor final da parcela. Também tem nossos cartões, que os clientes pagam por um determinado tempo para só depois terem o crédito liberado, eu vejo como algo confuso, nossos clientes são mais velhos, logo, tendem a ter menos entendimento sobre esse tipo de assunto, e essa política acaba deixando as coisas mais confusas do que deveria ser. O problema da conta BMG é o sistema, ele sai muito do ar, nosso cliente precisa fazer algo e não consegue porque está fora do ar. Tinha vezes que de fim de semana o cartão parava de funcionar e a central demorava horas para responder. Resumindo, é muito transtorno. Sobre o sindnap, o problema é que comissiona muito pouco, pensando em custo x benefício entre o valor de comissionamento e a dor de cabeça que temos, não vale a pena.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","o consignado itau aqui na regiao de coite e complicado comparada a concorrencia hoje nao fazemos para analfabetos a concorrencia sim isso impacta muito no resultado pois um grande percentual da populacao nao e alfabetizada",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","O CREDITO NA CONTA PODERIA TER MAIS FACILIDADE NA APROVAÇÃO E JUROS MAIS BAIXOS E ATRATIVO AO CLIENTE .",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","O D0 é uma das principais características para vender o super conta, é o nosso diferencial, porém, os contratos NUNCA estão sendo pagos nessa modalidade, mesmo que seja um contrato sem pendencia. O MULTI passar a ser somente após a 3 parcela, no prejudica, porque o cliente da concorrência (AGIBANK por exemplo) sai com cartão e com limites maiores que o nosso. O seguro do FGTS, é um produto difícil de ser vendido, porque a maioria dos clientes são jovens e não vê vantagem no mesmo. Muitos clientes da cidade de Assis/Sp, alegam não conseguir utilizar o SINDNAPI. Poderíamos ter um canal que avisasse quando o cliente sai do banco.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","o leque de produtos e eficaz, atendendo necessidades do seu publico, fazendo se necessário a melhoria no suporte técnico aplicativo telefones de resto esta tudo bom",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O LEQUE DE PRODUTOS SÃO MARAVILHOSOS , POREM, AS DIFICULDADES DE CONFIRMAÇÃO COM O CLIENTE E SUPORTE COM O COMERCIAL DEMORA MUITO , POIS TUDO TEM QUE ENVIAR EMAIL E NADA SE RESOLVE O QUE LEVA O CLIENTE A DESISTIR, O QUE JÁ DIFICIL DE FAZE-LOS ACEITAR DEVIDO O AUMENTO DAS TAXAS E OS PRAZOS SEREM MAIS CURTOS QUE O DA CONCORRENCIA.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O link do Sindnapi demora para chegar no celular do cliente , as vezes perdemos cliente por conta desse \" erro\" . hoje por exemplo , fiz o Sindnapi de uma cliente presencial na loja , tirei self , fiz tudo . e agora está aparecendo que não tirei a selfie da cliente .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O mix de produtos dispostos pela Help são ótimos, conseguimos elaborar e atuar bem no mercado com a mix disponível. Temos opções de produtos para todo tipo de cliente, então sabendo vender sempre temos um produto certo para cada pessoa.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O mix de produtos é bom mas o suporte oferecido ao cliente com relação a atendimento pelo telefone, aplicativo ou caixa eletrônico precisa melhorar e muito pois na maioria das vezes o cliente fica desamparado e não consegue resolver o seu problema. A facilidade e agilidade para adquirir os produtos também pode melhorar como por exemplo uma analise mais rápida ou a liberação do dinheiro mais rápido para o cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O mix de produtos é um excelente atrativo, o que muitas vezes dificulta o processo de adquirir os produtos são as taxas, o prazo é bom pois não se estende tanto fazendo com que o cliente possa se organizar quanto a isso. Se o prazo fosse estendido e as parcelas diminuíssem pelo menos um pouquinho os clientes se sentiriam ainda mais atraídos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O mix de produtos Help é sem igual, eles têm uma grande variedade que abrange todo o público que chega até nossa loja. Algo que precisa de ajuste é o Sistema, não adianta ter os melhores produtos se o sistema não suporta e cai a todo momento.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O mix de produtos Help está ótimo, o que falta na minha opinião é ter treinamento direcionado para cada produto e uma maior divulgação a respeito desses produtos. Com o treinamento adequado, nossos consultores teriam maior propriedade para realizar as vendas de maneira efetiva. Com a divulgação adequada, teríamos uma procura maior, logo o treinamento efetivaria a venda para quem nos procurasse.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O Mix de produtos traz muitas oportunidades para fechar negócio com o cliente.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","O prazo do pagamento dos produtos deveria ser sempre respeitado, pois o cliente conta com o valor do emprestimo dentro do prazo estipulado. Precisamos otimizar esse processo, e a central de atendimento deve apresentar soluçoes para os clientes que ligam e nao possuem app do BMG devido seu aparelho ser antigo, neses casos devem fornecer uma soluçao pro cliente rapida e não enviar protocolos, afinal assim como o tempo é dinheiro pra nós, pra eles é tambem.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","o prazo teria que ser menor, liberar sempre dinheiro pro cliente, e sempre inovando novos em novos produtos da carteira, mesmo que for em brindes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O problema com os produtos de dinheiro extra, é o fato dos documentos solicitados. Um deles é o extrato de débitos programados e os clientes não conseguem tirar essa informação online, com isso o cliente tem que ir até a agência Caixa para poder retirar esse documento. Isso faz atrasar todo o processo do contrato ou até mesmo leva a desistência da contratação, já que sem esse documento não podemos seguir. A Super Conta não opera se o cliente recebe a aposentadoria nos bancos Mercantil ou Agibank, então pra poder fechar esse produto temos que transferir a aposentadoria do cliente pra Caixa ou para o BMG e isso demora em torno de 60 dias. O problema com o consignado do Itaú é apresentar o produto. Existe uma meta para venda desse produto, mas não tem nenhum leads para podermos entrar em contato e oferecer, só podemos oferecer para os que vão até a loja. Com isso entra outro problema, perdemos muitos negócios devido a política interna do Itaú, mas nem se quer sabemos o que é essa política ou o motivo da negativa.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O problema da conta BMG é a instabilidade do aplicativo, isso compromete até o produto super conta, porque o superconta consiste em transferir a aposentadoria de um concorrente, por exemplo a caixa, para o banco BMG. Recebendo pela BMG, tem uma taxa mais barata e um crédito maior, mas se ele quer manusear o saldo residual que começa o problema, tem dificuldade, porque a conta é muito instável. Temos uma área de treinamento e desenvolvimento muito boa, mas a comunicação é muito falha, principalmente para lançamento de novos produtos, alteração de sistemas e limites operacionais.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O produto do super conta temos muita dificuldade na aprovação com relação ao contato com o cliente. Muitas vezes a central não consegue o contato e a proposta demora muito mais tempo para pagar tendo cliente que solicitam o cancelamento por conta de demora e ficamos tendo que reverter.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O produto super conta deveria voltar a ser pago em D0.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","O público alvo do banco em sua grande maioria são de aposentados que, principalmente, após a pandemia se tornaram chefes de casa, e acho que há um certo exagero na quantidade de produtos a ofertar, o que acaba gerando inadimplência futura para o cliente e banco. Com isso, perdemos o cliente do empréstimo pessoal e também do consignado ao mesmo tempo. Essa é a realidade cada vez mais presente, que nós da ponta, vivenciamos. Além que, nossos concorrentes já há muito tempo estão com condições mais atrativas que o BMG.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O publico atingido é bem atendido, acredito que teriamos um aproveitamento tambem com a retomada de servidores e aposentados do governo do Estado. E referente ao FGTS o juros do BMG é muito alto comparado a bancos que fazem em prazo menor que 10 parcelas antecipadas.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O refin do cnc penso eu que nao precisaria pedir extratos, seria mais facil, e o card o banco nao precisaria ligar para fazer confirmaçoes, ja que tem foto self e documentos que garante que é o cliente, e quando o banco liga os clientes reclama que eles falam totalmente diferente , que o cliente é obrigada a pagar o valor total da fatura, e nao é a sssim, dai claro que o cliente desiste do produto. Poderia ser menos burocratico na formalizaçaõ da foto, tanto na formalizaçao nao enquadra para quem tem deficiencia na boca, ou é vesgo, o banco nao reconhece e nao enquadra, é bem dificil,por isso tem tanta açao e os clientes reclamam mesmo, poderia ser mais facil, teria menos inadiplencia tambem, o cliente nao trocaria d banco, e a concorrencia, o link é bem simples. E referente as campanhas das caçadores ,poderia pagar em bonus , seria bem mais atrativo. ou a viagem e mais 1 acompanhante, no meu caso nao acho legal eu ir e meu esposo nao.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","O saque deveria ser 100% do cartão BMG CARD",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","o seguro do fgts praticamente obrigatorio e empacta muito na caçadores, acaba pedendo na nossa pontuação ou gerando o deflator na mesma, o sindinapi é um produto com vantagens, porem de março pra ca o valor pra pegara a caçadores sem deflator dobrou era 3 e foi pra 6.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","o sindinap é um produto maravilho, mas na hora da formalização na parte do áudio o cliente fica com medo na parte do desconto mensal de 2,5% sobre o cartão do BMG; poderíamos poder fazer o desbloqueio do cartão em loja no sistema",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O sindinap poderia mudar, com relação a formaçização da proposta. Apenas a foto e a assinatura seria suficiente.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","o sistema anda caindo muito e muitas vezes a proposta é cancela por erro da própria mesa",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","o sistema cai muito",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","O sistema de capitação de selfie, na formalização do contrato, precisa ser melhorado.",null,"Franquias - Gerente / Gestor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","O sistema DNA deixa muito a desejar em questão das instabilidades recorrentes. Afetando o nosso trabalho, e desempenho.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","o sistema do aplicatico do banco poderia ser mais , facil , pois trabalha,os com pessoas de idade , o sistema quase sempre esta oscilando isso dificulta muito o nosso atendimento com o cliente , pois ele tenta entrar em contato com central ou pelo app e não consegue , muitas das vezes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O sistema operacional do BMG tem muito o que melhorar.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","O sistema poderia ser mais agil.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O sistema sempre trava, no sistema consta algumas informações deixa seguir proposta, porém depois vem negada, seguro Sindnapi infelizmente é um produto que não funciona, as farmácias que dizem ser associadas já entrei em contato para fazer o teste, nem sabe o que é sindnapi, então realmente acho uma tremenda falta de responsabilidade, vender um produto que não funciona, app do BMG trava mais que TSE, central infelizmente também deixa desejar, quando a ligação cai, ou criar uma senha para cartão trava a fala, obrigando a tentar pelo whtas, dai chega lá nada adianta, então infelizmente, não recomendo para ninguém, varias vezes o pagamento é feito após 72h, mesmo os dados estando correto,. Sobre os outros seguros, que é colocado nas vendas, realmente nada funciona então realmente, está difícil.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O SUPORTE DO BANCO REFERENTE AOS NOVOS PRODUTOS COMO O CARTÃO BENEFICIO ESTA DEIXANDO A DESEJAR, ESTAMOS TENDO TANTOS PROBLEMAS COM A DEVOLUÇÃO DE PROBLEMAS SOLUCIONADOS, ENQUANTO O CLIENTE FICA VINDO EM LOJA RECLAMAR NA FRENTE DE NOVOS CLIENTES, FAZENDO ASSIM QUE PERDEMOS A CREDIBILIDADE EM NOVAS PROSPECÇÃO DENTRO DE LOJA, E QUANDO TEMOS PROBLEMAS DIARIAMENTE EM SISTEMA OSCILANDO, PAGAMENTOS DUPLICADOS DE PARCELAS SENDO DEBITADO EM CONTA, SEM RETORNO DAS REQUISIÇÕES ABERTAS.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O Suporte no lançamento de novos produtos precisa ser imediato e não é o que está acontecendo. SC a 3 meses aguardando ajuste para subir o cartão benefício e perdemos diversos clientes para concorrente porque não podemos subir.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O único problema que tenho com os clientes em relação ao produto de Super Conta é a demora para cair o valor na conta do cliente desejada.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","O valor que é liberado no Dinheiro extra refin é muito baixo comparado com o mercado. Na verdade, o valor só é liberado depois de 4 meses e isso traz um certo transtorno para nós. A conta BMG é péssima, a conta bloqueia, precisa de revisão de dados quase toda semana. Ela acaba dando muito trabalho para nós, porque o cliente fica dependente do auxílio do banco, acaba que nossos consultores ficam tanto tempo auxiliando nas questões da conta que perdem de vender. A conta é tão ruim que acaba descredibilizando o banco e muitas vezes fazendo o cliente transferir o benefício para outro banco. O consignado não acompanha o mercado, os limites liberados são bem mais baixos que o mercado. Sem contar que a relação Itaú e franqueado é zero, não tem suporte algum, o que dificulta ainda mais.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Obter mais facilidade para aprovacao do cnc, pagamento mais rapido",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Oferecemos os melhores Produtos e Oportunidades aos nossos clientes.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Olá , Minha sugestão seria referente ao credito na conta, deveria ter opções de menor taxa para alguns clientes, para termos opções na hora de negociar com o mesmo.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Olá Boa tarde! Gostaria apenas de fazer um comentário Referente ao prazo para pagamento da Super conta de 48hrs se o cliente vai receber o valor na conta do BMG e os analistas viram que não tem impedimento de vir receber o beneficio no Banco BMG. o valor deveria ser pago no dia para o cliente por que muitas vezes o cliente desiste do crédito pela demora para o pagamento. BMG CARD: Se o Banco tem analistas no qual fazem a analise dos documentos enviados e viram que a foto do cliente está ok e os documentos de identificação estão ok. Acredito não ter necessidade de ligar para o cliente para fazer as confirmações da proposta pois muitas vezes o banco não consegue fazer o contato com o cliente e sendo assim não é liberado o crédito. Gerando uma frustração para o cliente que acaba desistindo da proposta pois acha muita burocracia para liberação do crédito. Sendo que já tem histórico de contratação com o Banco. Agradeço a oportunidade de expressar um pouco do que escutamos dos clientes!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","OLA ME SINTO SATISFEITA EM RELAÇÃO AOS PRODUTOS, MAS O SINDNAPI PODERIA SER LIBERADO PARA LOAS TAMBÉM.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Olá, algumas críticas e sugestões! Super conta e novo tem o juros alto e o tempo para pagamento muito curto! Refin, a parcela aumenta e o tempo também! FGTS, juros um pouco mais alto e seguro sem ter necessidade! Sistema/suporte, muitas vezes lento e com instabilidade! Espero ajudar no desempenho futuro!! obrigada!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os cliente geralmente não relatam taxas menores da concorrencia, e também não reclamam do tempo em que o credito é liberado, então por enquanto satisfeito com a efetividade dos produtos trabalhados",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","os clientes reclamam muito que o juros esta muito alto. comparando com a agibank",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os melhores. BMG sempre a frente.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Os pagamentos são extremamente demorados, precisamos melhorar e muito pq a concorrência paga com muita agilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produto são excelente inclusive o Super Conta pelo prazo de 12 vezes com o cartão Multi que forma o combo perfeito para meu cliente. Não tenho que criticar pois e um produto onde gosto muito Obrigada .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos BMG tem de uma certa forma serem formalizados de uma maneira mais simples e eficaz para os clientes, em exceção de alguns produtos que tendem a dificultar mais no momento de formalização, sendo eles o SINDNAPI (em alguns casos eles estão sendo rejeitados automaticamente muitas vezes reportando invalidade com a voz do cliente, sendo que o mesmo formalizou a proposta, gerando assim um retrabalho para o cliente formalizar novamente, outros motivos de recusa como ausência da logo no momento da self), alguns links que costumam tambem estar com erro no momento da formalização. Ainda sobre o BMG, uma ideia extremamente interessante se houver a possibilidade de enviar o link do CNC, SUPER CONTA e SINDNAP por QR CODE para facilitar em caso de cliente vulnerável. Sobre o ITAU CONSIG, estamos perdendo muitos clientes devido as taxas de juros, em muitos casos o cliente tem uma parcela que é possível efetuar um refinanciamento ou portabilidade porém o sistema não libera uma taxa menor com troco, ou no caso do cliente receber uma oferta de credito melhor justamente por que a concorrência tem taxa de juros mais acessíveis liberando um valor bem maior. Outro problema constante no ITAU é referente ao código que chega por SMS durante a formalização, alguns clientes acabam tendo muita dificuldade para colocar o código, justamente por serem vulneráveis e em alguns casos o sistema esta com erro não envia o código no momento ou simplesmente nao chega. Para finalizar gostaria de falar sobre o produto BMG CARD, o cliente em muitos casos entram em contato com a loja por que foram informados que possui limite disponível para saque, seja essa informação pela central ou ate mesmo pelo próprio aplicativo do BMG,e quando o cliente pede para fazer a simulação o sistema simplesmente não libera, seja por restrição interna ou por que em algum momento o cartão foi cancelado e depôs reativado, e em todos esse casos o cliente segue com a parcela do produto sendo descontada.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Os produtos da Help em comparação com o dos concorrentes sofrem muita entrava, devolução, falha do sistema, não respeita o prazo e isso é muito prejudicial para o franqueado. Por conta do sistema falho, temos que constantemente retornar do início ao processo contratual de um produto, o que já levou a desistências pela demora. Em caso de dinheiros extra, passamos o prazo de 24h para que caia na conta do contratante, mas acaba que leva mais tempo do que o que foi passado e nós saímos como os errados, sendo que na verdade foi um erro do sistema. O cartão Multi é muito querido, o único problema é que não conseguimos entregar na mesma hora para o cliente, sendo que no agibank até mesmo as 2° vias saem na hora. O sindnap não é ruim, a proposta é muito boa, mas como nosso maior público é digital acaba ficando muito difícil conseguir fechar a venda deste produto, o que não o torna tão atrativo.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos disponibilizados pelo franqueador em relação a concorrência muitas vezes deixa a desejar em relação a burocracia e taxa de juros. Inclusive houve redução de liberação de valores com a nova politica em relação ao endividamento",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos do banco são atenciosamente pensados nos nossos clientes pensando deis do aposentado ate o CLT, um sugestão seria a liberação do nosso produto super conta para benefícios concedidos nos anos de 2010 ate 2014.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Os produtos e ferramentas estão funcionando todos muito bem.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","os produtos e super dedicado os cliente e satisfatorios para cada umd e nossos clientes",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Os produtos em si deveriam ter menos exigências para aquisição. Pois perdemos muitas propostas por questão da quantidade de documentação solicitada e por que a mesa pede coisas que os outros bancos não pedem assim facilitando a perca para a concorrência.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos em si não temos problemas, são bons. O que dificulta um pouco é a respeito do Consignado, ele dá muito trabalho por ser um sistema separado, não é nada prático. Precisamos de dois sistemas para conseguir digitar e o outro para enviar o contrato para no fim ser recusado por regras internas do Itaú que nunca sabemos quais são. No fim o cliente sai bravo porque perdeu o tempo e o consultor também, já que perdeu seu tempo. Sobre o FGTS, ele é bom porque traz o dinheiro rápido ao cliente, mas o problema é que as taxas são altas e acaba \"prendendo\" o contratante por 24 meses, logo se ele for mandado embora dentro desse período não pode efetuar o saque.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","OS PRODUTOS ESTÃO SEMPRE COM INFORMAÇÕES ATUALIZADAS E VÍDEOS EXPLICATIVOS PARA QUE OS CIENTES ENTENDAM, ISSO É ÓTIMO!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos estão super adequado, acredito que precisamos melhorar o prazo para pagamento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os Produtos Help são bons para trabalhar, porém poderiam ver a possibilidade de liberação para servidores públicos do estado de Alagoas e Prefeitura de Maceió, onde a concorrência trabalha com esses produtos. Conta BMG tem deixado a desejar com queda frequente de sistema e erro nos dias de pagamento quando não são passados os valores residuais para os clientes, gerando assim retrabalho e reclamações dos clientes. Parabéns a Coordenadora Michelle, Sempre dando assistência e suporte necessário a todas as demandas enviadas, esta sempre presente e disposta a servir.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","os produtos mix são muito bons, principalmente o sindinapi e muito importante esse produto para o cliente as vantagem desse produto e excelente",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Os produtos oferecidos são otimos, o prazo de pagamento deveria ser menor , as vezes o super conta demora muito pra pagar.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Os produtos prometem o mundo, mas abrangem pouco, tudo é muito voltado ao público interno, precisa ser mais expansivo, algo geral, estendido para convênios estaduais e municipais. ter opções mais atrativas e inovadoras, O prazo do FGTS é muito longo, prende o cliente, ele fica com um valor preso por conta do prazo longo. É muito ruim limitar o empréstimo ao itau, faz a Help perder muito. Tem que haver uma negociação para entrar outro banco, porque tem muito cliente impedido de operar no itau por regras internas.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos que a Empresa fornece sao muito bons comparado ao mercado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos que a Help fornece são diversos, mas quando comparado com a concorrência perdem na agilidade da contratação, condições comerciais e atendimento pós-venda. A análise de dados que a Help fornece hoje é muito demorada, deixando nossos clientes irritados e também tem a questão das condições comerciais, onde nos nossos principais concorrentes existe um prazo maior de pagamento e com a taxa de juros equivalente. Não bastando tudo isso ainda temos as questões pós-venda, onde nossos clientes perdem horas na central sem conseguir resolver seus problemas, tendo que retornar até a loja para receber auxílio dos consultores, que também acabam perdendo horas tentando resolução com a central e muitas vezes sem sucesso. Quando se trata da conta BMG, nossos clientes sofrem com muitos problemas, dificuldade no acesso, demora na liberação (sendo que nubank por exemplo aprova em 3 minutos), instabilidade no sistema e central que não dá auxílio algum. Uma conta digital tem que estar sempre disponível, ter uma usabilidade melhor, uma central de fácil acesso e comunicação, pois estamos falando de pessoas mais velhas, logo, temos que deixar algo fácil e intuitivo, que preste o serviço adequado para nosso público. A respeito do empréstimo, chega a ser desleal comparar. Não temos Leads disponíveis para base de venda, enquanto nossos concorrentes possuem. Além disso o sistema do Itaú é bem complexo, manual e muitas vezes não aprovam a proposta, mas se o mesmo cliente faz uma simulação com nossos concorrentes, são aprovados sem dificuldade. O sindnapi tem um conceito ótimo, benefícios que atraem nosso cliente, mas é muito complicado fechar a venda. Um dos procedimentos para fechar é que o cliente grave um áudio autorizando a efetivação do contrato, enquanto eles estão em loja é possível, pois nossos consultores dão todo o auxílio, mas em venda remota complica bastante, como nossos clientes têm idade mais avançada, sentem muita dificuldade para efetivar essa tarefa, mesmo sendo simples. Além de tudo, acredito que os franqueados deveriam ter maior envolvimento no desenvolvimento e lançamento de novos produtos, já houve uma melhora significativa, mas poderia ter um avanço maior.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos que temos hoje são bons, e acho que temos uma boa cartela de opções para atender o nosso cliente. A maior reclamação do público é a taxa de juros do CNC e antecipação de FGTS, a taxa de juros do CNC é o que mais tenho reclamação. Eu acho que precisamos ter definido por regras alguns processos, como por exemplo o processo de expansão e abertura de lojas em relação a franqueados e praças disponíveis.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","os produtos sao bem aproveotados pelo cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os Produtos são bem atrativos, Alguns clientes não fecham Sindnapi pois estão com a renda bastante comprometida, mas gostariam muito de ter o seguro.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Os produtos são bons. O refin cai rapido e os seguros são muito bons, a super conta demora um pouco pra cair na conta e acaba sendo ruim mais entre outros os produtos são excelentes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos são esxcelente, só temos que adaptar a nossa realidade para conseguirmos trabalhar todos das melhor maneira possivel!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos são excelentes, estão de parabéns",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos são mais tranquilos para oferta, e os seguros são mais dificio. Mas somando já com a parcela e mais facil do cliente aceitar",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos são muito bons atende toda a população ..",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","os produtos sao muito bons tanto para o cliente quanto para os funcionarios",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Os produtos são muito bons, temos uma grande variedades de produtos para ofertar, mas hoje o que eu acho que poderia melhorar é na averbação do sindnapi ( não sei se é possível) ele demora muito, as vezes fazemos 12, 16 e no final averba somente 6,7 o restante não entra. A liberação do limite do cartão de credito a partir da terceira parcela também não nos ajudou muito, pois era um argumento de venda que usávamos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos são otimos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos são ótimos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Os produtos são ótimos, a formalização é um pouco complicada para alguns clientes por se tratar de um publico mais idoso e com pouco recurso a tecnologia.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos são otimos, porém deveria melhorar os sistemas para ser mais agil a formalização",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Os produtos, em especial, Seguro FGTS, Sindnapi, CNC estão com uma taxa muito fora do mercado. O cliente tem resistência para adesão ao produto",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Os produtos, não tenho criticas , o problema maior e em questão ao dna e link que os clinets tem muita dificuldade.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Os Refinanciamentos e credito novo são otimos produtos pelo fato da liberaçao rapida do credito para o cliente, o sindnapi tambem é um produto muito vantajoso para os clientes pela quantidade de beneficios que ele oferece. Todos os produtos no geral sao de grande vantaje, porem na formalizaçao do card em alguns casos ocorre erro na foto.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","os telefones que nem sempre funcionam..",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Ositema e bom , mas precisamos de mais links para ligar para o cliente",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Otimizar o suporte do cliente pela central",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Otimo os produtos são excelente",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Ótimo, com o mix de produtos. Onde sempre supre a necessidade do cliente.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","otimos produtos mas a concorrência acaba tendo taxas menores e o cliente que procura taxa acaba fazendo na concorrência mas estamos revertendo muitas objeções devido a conhecer nosso produto",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Otimos produtos para atender a necessidade dos clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","otimos produtos porem precisa melhorar a base de acionamentos",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Otimos produtos, e melhores condiçoes!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Pagamento muito demorado comparando a concorrência, analise de crédito muito demorada pendencias de propostas por falta de atenção da mesa. Obs: Sistema muito falho se tratando de um banco que concorre com outras financeiras e bancos são falhas que não pode acontecer.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Pagamentos D0 igual a concorrência",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Para de força o cliente a fazer super conta quando o mesmo e banco parceiro",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","para mim esta tudo ótimo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","para mim esta tudo otmo",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Para mim esta tudo otmo",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Para mim o melhor mix de produto , para os cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Para mim ta tudo bom de mais ok",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Para obter os produtos acredito que deveria ter alguma forma mais facil, por exemplo.. sindapi.. precisa foto e audio.. muitos clientes tem dificuldade de gravar e acabam desistindo, rever taxas e quantidade de parcelas... seria mais facil vender em mais vezes com parcelas mais baixar porem contratos mais extensos.. Obrigada",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Para os produtos de Empréstimos Consignado E CNC ...Minha sugestão é que as lojas digitais , possam também vender para Não alfabetizados e Representantes legais, tendo em vista que as lojas físicas em essa possibilidade, Isso gera um desequilíbrio na Produção se compararmos em alguns casos. Sugestão sobre comissionamento dos produtos, para Cada produto termos uma meta mais atingível e realista. E se Bater a meta de 1 produto receber comissão por isso apartadamente. Isso vai gerar mais vontade por parte dos Consultores e vender mais, consequentemente, vai aumentar a Produtividade. e o Banco vai lucrar mais.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","parabéns e continuem com mais produtos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","podem melhorar na agilidade das analises, fgts paga muito rapido, card tbm mas cnc analise demora muito e quando volta ou nega por algo errado",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","poderia melhorar mais a divulgação das lojas e aumentar mais nossa base com os clientes de bancos conveniados.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","poderia melhorar nosso suporte com a central de atendimento ao cliente !",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Poderia reduzir mais a taxa de juros, sabemos que o credito pessoal e um produto de risco pro banco. Mais poderia ver taxas mais atrativas e com base na concorrencia.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Poderia ser levado em consideração, principalmente para refinanciamento crédito pessoal o histórico cliente conosco, aumentar gradativamente prazos e aumento valor liberado, seria um diferencial com relação a concorrência ( comentário clientes). Com relação ao Sindnapi, adoro o produto, porém falta uma divulgação do mesmo dentro das farmácias conveniadas( ajudaria se as mesma divulgassem o produto) até na aceitação maior do nosso público, aqui na cidade já fui nas duas e informei, porém com a alta rotatividade atendentes, o sindicato ou a corretora responsável deveria atuar melhor nessa divulgação.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Poderia ter mais agilidade quanto ao pagamento do produto super conta (voltar em D0) Menos burocracia em liberação do saque BMG card Envio de mais material de divulgação / marketing para a loja",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Poderia ter uma melhoria no áudio para a formalização do sindnapi.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Poderiam voltar com os representantes",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Poderiamos ter mais produtos voltados ao publico \"assalariado\". Novas possibilidades de vendas e um publico novo a se explorar.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Poderíamos ter sistema para desbloquear os cartões, criar senha do cartão card e beneficio, investir mais no sistema de prova de vida em loja para fazer sem dá erro, alterar endereço dos cartões no sistema e solicitar para reenviar.... Se tivéssemos mais possibilidade de ajudar os clientes em loja diminuiriam muito as reclamações no sac, porque o SAC é muito difícil de resolver essas situações... Sempre que os clientes ligam para tirar duvida no SAC é colado um impedimento no sistema para os clientes, e a loja acaba sendo ' prejudicada ' porque tudo entra como reclamação até duvidas entra como reclamação... Então se tivéssemos mais possibilidades de ajudar os clientes em loja seria melhor para ambos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Poderiamos voltar a ter linhas credito SUPER CONTA - ENTIDADE PRIVADA. Verificar liberaçao de cartao beneficio para demais Estados, Emprestimos consignados para representante legal. estamos ficando para tras em algumas linhas de credito. E quando liberadas ja nao temos mais publico pois ja foram tomados.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","podferia liberar mais vezes o parcelamento",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Podíamos poder puxar clientes da agibank novamente, com a mudança do numero do telefone e com esses acordo entre agibank e BMG, ficou mais difícil o cnc",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Ponto a melhorar é o sistema utilizado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","POR SE TRATAR DE UM BANCO QUE TEM UM PESO GRANDE NO MERCADO FINANCEIRO, ACHO QUE FALTA MAIS SUPORTE PARA COM OS NOSSOS CLIENTES E COM OS CONSULTORES E SUPERVISORES QUE ESTÃO NA LINHA DE FRENTE DIARIAMENTE PARA FAZER UM BELO TRABALHO.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Portal único ser atualizado pelo menos semanalmente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","pra mim esta ótimo ,somente a taxa do CNC ou super conta as vezes perdemos em comparação aos concorrentes e a ligação do BMG CARD os cliente se confundem .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","prazo de pagamento, cliente quer dinheiro rapído. aplicativo do banco trava",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Prazo maior no cnc",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Pré venda dos cartões um pouco desalinhada, acaba confundindo os clientes, as vezes nos faz perder venda.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","precisa atualizar o sistema de cada produto para termos mais suporte pois da muito erro nas proposta e predemos produção",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Precisa melhora o central de atendimento, pois tem muita estabilidade quando a gente liga. melhora o aplicativo pois muitas das vezes não entra, melhora a TED automática do beneficio do cliente, demora muito pra ser feito.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Precisa melhorar Formalizão sistemas e pagamemto ao cliente",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Precisa melhorar muito o nosso apoio como 0800, saf e até mesmo no retorno",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Precisa melhorar na eficácia ao liberar o dinheiro para o cliente. Muitas vezes existe burocracia na ligação para o cliente; a mesa deveria ser mais flexível nas perguntas para clientes analfabetos, pois eles tem dificuldades para responder por falta de saber ler.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Precisa melhorar na parte quando o banco não consegue falar com o cliente, pois acontece de cancelar a proposta por falta de contato com o mesmo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","PRECISA MELHORAR NO SISTEMA EM RELAÇÃO AO CARTAO DE SAQUE DO CLIENTE ESTAMAOS PERDENDO CREDIBILIDADE QND SE FALA EM MUDAR PAGAMENTO PARA O BMG, ESTAMOS TENDO PROBLEMAS TODO MES COM OS AGAMENTOS, CARTAO QUE ENTREGAMOS EM LOJA NÃO FUNCIONA !!!!!!!!!!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Precisa melhorar o sistema pois da muito erro nas formalização muita lentidão.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Precisa se atualiza e muito no que se diz respeito aos acessos da conta dos cliente, e evoluir para deixar de ter tantos problemas com os acessos da conta!",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","PRECISA SÓ MELHORAR O RETORNO DAS REQUISIÇÕES",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Precisa ter uma taxa mais atrativa para os clientes de salário mínimo",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Precisamos de agilidade , produtos caminham de forma simples e corresponde as expectativas dos concorrentes , podemos vender e ser incisivos , acertivos e simples .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","precisamos de mais acesso ao mola , precisamos de novos baldes pois os que temos ja esta bem ultilizado .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","precisamos de mais suporte para resolvermos demandas em lojas . a central dificulta muito o trabalho de consultores , visto que , quase nunca resolvem o que se pede.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Precisamos de melhoria na conta e no APP para os clientes ficarem mais satisfeitos. E também taxa mais atrativa compatível aos nossos concorrentes.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Precisamos de melhorias no suporte ao cliente, central de atendimento. Ledas com propostas reais, muitos refins sem valores.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Precisamos liberar mais valor no refinanciamento do crédito pessoal para o cliente, tem vez que o valor é tão absurdo que fica até difícil ofertar.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","precisamos melhora so nos refim que ta demorando muito pra liberar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Precisamos melhorar muito a relação de quantidade de vezes agilidade de pagamento no cnc pois a concorrência tem ofertas melhores que a nossa, nossa taxa do itau e do FGTS também são mais altas em relação a concorrência",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Precisamos melhorar o sistema, para conseguirmos ofertar o melhor produto",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","PRECISAMOS MELHORAR REFERENTE A OFERTA DO CONCORRENTE - EX: AGIBANK",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Precisamos ter juros mais atrativos para combater a concorrência, o leque de atendimento de clientes também precisa aumentar",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Prezados Empresa maravilhosa produtos otimos para cada publico alvo.Para melhor só se tivesse um fixo parecido com o mercado e um alimentação. att; Camila.Potil",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Prezados, hoje o banco poderia nos disponibilizar um site do inss para retirada do contracheque do cliente do INSS, pois tem cliente que não possui a mesma.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1772,1835]
["Produtos","Problemas com instabilidade no sistema geral do BMG (aplicativo da conta, central de atendimento que muitas vezes desligam o telefone e não solucionam o problema, problemas de transferências, etc)",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","processo deveria ser mais agil",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Produto cartão beneficio somente BMG não esta fazendo para santa Catarina. Vamos ficar para trás. Daqui um tempo saque complementar nesse cartão não vamos conseguir fazer",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","PRODUTO SINDNAPI, PODERIA LIBERAR PARA AMPARO,SINDNAPI CLIENTES NUNCA CONSEGUEM UTILIZAR OS SERVIÇOS NA REGIÃO DE FLORIANÓPOLIS. CONSIGNADO SISTEMA LENTO E PRECISA UTILIZAR DOIS SISTEMAS PARA CADASTRAR E FINALIZAR FORMALIZAÇÃO. CONTA DIGITAL E CARTÃO MULTI SEMPRE COM ERROS. VALOR DO SEGURO ALTISSIMO. CARTÃO MAIS E MULTI NÃO LIBERA PARA CORRESTISTA ERA UM ATRATIVO PARA VENDA.VALOR DO REFIM MUITO BAIXO.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Produto Super conta cartao multi biometria são pontos de reclamação mais frequente, acesso a esse servico é muito dificil nos caixas 24 horas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","produto super conta deveria ter mais agilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Produto Super conta: o prazo para pagamento para o cliente é longo, demora isso estressa o cliente muita das vezes é pago após 3 dias da data da digitação, poderia voltar o D1. Não acredito que os seguros tenham um atrativo para o cliente, mas temos que vender então vamos vender, a dificuldade é no ato da venda a distância muita das vezes é cancelado. Em relação a conta BMG, muitas vezes o cliente tem um celular não um smartphone isso complica principalemten",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","PRODUTOS ACIMA ATENDEM A NECESSIDADE DOS CLIENTES.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","produtos adequadros ao perfil cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Produtos atrativos para os clientes .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Produtos bons de facilidade para trabalhar",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Produtos bons e bem aceitos pelos clientes .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","produtos bons paras e trabalhar",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Produtos com benefícios maravilhosos, porém pelo que é dito pelo nosso cliente e até mesmo pelo que a gente presencia, o prazo da concorrência para pagamentos de crédito na conta é mais rápido do que a nossa linha de crédito super conta. Outro detalhe também, é a taxa de juros da concorrência, mesmo que as nossas objeções são boas e nossos benefício são muitos, ocorre de o cliente ate fechar negócio com nosso banco mas o índice de ficar em atraso é maior, por conta da concorrência.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Produtos com benefícios ótimos para os clientes , mais acredito que poderia melhor a forma de pagamento no cnc .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","PRODUTOS COM FORMALIZAÇÃO MAIS FACIL PARA OS CLIENTES",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Produtos de qualidade que atende as necessidades dos nossos clientes!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Produtos e serviços Bons, Suporte bom",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Produtos excelente para os nosso clientes.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Produtos excelentes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","PRODUTOS EXCELENTES E COM OTIMAS CONDIÇÕES PRINCIPALMENTE PARA PESSOAS QUE JÁ ESTÃO COM A MARGEM TOTALMENTE COMPROMETIDA",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","produtos muito bom mas so as taxa que a concorencia sempre cai na frente",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Produtos muito bom, para ajudar nossos clientes, ótimas oportunidades .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Produtos necessarios para o aposentado e pensionista.Precisa de um pouco de agilidade na aprovação .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Produtos no CNC publico alvo está reduzido, a concorrência com maior mix de ofertas. Perdemos clientes já de casa por conta disto.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","PRODUTOS OK",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Produtos ótimos com diversidade para atender as necessidades dos clientes, o cartão multi super conta acredito que teria que sair ja com limite aprovado.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Produtos são excelentes, porém o prazo de pagamento da super conta poderia ser menor. seria mais atrativo para os clientes se fosse 24 horas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","PRODUTOS SÃO OTIMOS, MATERIAL DE APOIO MUITO BOM, TREINAMENTO SÃO EXCELENTES",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","PRODUTOS SATISFATÓRIOS PARA BENEFICIO DOS CLIENTES.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Quando lançam um produto novo acontece muitos erros, já deveria vir tudo certo. quando vendemos um produto para aprovação existe muitas complicações quanto suporte, ligações, realmente suporte deixa muito a desejar, quanto a empecilhos e prazos, nesse tempo de demora de demanda perdemos para a concorrência. Deveria ter vários melhoramentos, principalmente em suporte ao cliente, pois a dificuldade com aplicativo BMG é muito grande, nós temos dificuldade, imagina o cliente que nem sabe mexer direito no celular.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Quando o banco lança novos produtos, poderia se preparar mais pois toda vez o sistema fica travando e perdemos tempo esperando voltar. E agora com esse lançamento do cartão beneficio parado travado no sistema desde julho estamos tendo retrabalho para redigitar todos, isso causa frustração pro consultor e principalmente pro cliente.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Quando se trata da Super Conta BMG, o maior problema tem sido as falhas no sistema. Por exemplo, a maioria dos nossos clientes mesmo com a conta da BMG querem manter seu relacionamento com o antigo banco, com isso nós passamos que o primeiro pagamento cairá na conta BMG e os próximos logo após cair na super conta é descontada a parcela e logo em seguida transferido os resíduos para a conta do outro banco de escolha do cliente. Infelizmente isso não vem acontecendo o que acaba trazendo um grande transtorno para nós, pois coloca em xeque a veracidade dos fatos que passamos aos nossos clientes. A respeito do empréstimo Consignado, temos muita dificuldade de aprovação por conta da alta demanda do mercado, além disso a taxa de juros é ruim para o cliente fazendo com que ele desista de prosseguir.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Quanto a aprovação ou negação da proposta , ter análise completo r ret c agilidade esclareciimento na escrita , pois tem proposta q é pendenciada por por estapa , três a 4 x pra depois negar, isso toma tempo , cl desiste e o estresse é enorme .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","quanto a atratividade em relação a concorrência, acredito que o BMG esteja em desvantagem em relação a prazo de contrato, pro cliente quanto menor deconto melhor e a concorrencia oferta um prazo maior para reduzir a parcela. Em relação ao APP não traz vantagens ao cliente",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Quanto à conta BMG, o aplicativo poderia ser mais simples, principalmente para ativação do token. Central de atendimento também, muito difícil fazer qualquer coisa por ela, visto que normalmente a ligação cai, necessitando assim, dezenas de contatos e muitas vezes sem sucesso.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Que eu possa esta agregando a Empresa com meus conhecimentos e com todo suporte que me vem sendo oferecido.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","queria que voltasse a digitar as proposta , do representante legal",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Realmente o que precisa melhorar são as base,não conseguimos ter um cpc certo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Reclamação constante nas lojas sobre o app do banco, demora e atraso no crédito dos salários e indisponibilidade das contas para realizar transferências e pix.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Referente a contratação de produtos BMG, eu creio que a validação está um pouco a desejar, em termos de biometria facial, o \"sistema\" não reconhece o cliente, ás vezes o mesmo está de olho aberto por exemplo e o sistema diz que o cliente precisa abrir os olhos! Refente a produto CNC acho que o tempo deveria ser mias rápido, uma vez que a propaganda siz que o dinheiro está disponível em 24 horas, e as ligações para os clientes, ás vezes demora muito, uma vez que para eles essa proposta é realmente um Help, um pedido de socorro! Referente aos produtos e benefícios, não tenho o que \"reclamar\" tudo muito benéfico para os clientes! Material de apoio, tudo muito útil!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Referente a quantidade de parcelas do FGTS. Poderíamos avaliar a possibilidade do desconto entre 2 até 10 anos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","referente a superconta o banco faz propagando que paga com 48 horas depois da aprovação, mais isso não está acontecendo. sofremos penalização por conta do seguro fgts, mais na hora de formalizar mostra o valor que libera para o cliente com o valor do desconto do seguro e isso acaba deixando os clientes confusos por que passamos valores menores.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Referente a taxa de juros e prazos do CNC poderiamos ter mais opções ,pois na maioria das vezes não temos como argumentarar com os clientes . Muitos chegam com o valor da concorrência e não temos opções para cobrir a oferta. O prazo de pagamento poderia ser mais curto, pois na concorrência o cliente já sai da loja com o dinheiro na conta . Essas observações facilitariam muito a nossa venda .",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","referente ao credito na conta o que mais ouço dos clientes é que poderiam melhorar as parcelas (aumentar o prazo das parcelas ).",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Referente ao FGTS, precisamos de mais ferramentas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Referente ao pagamento do super conta acredito que a Help deveria abreviar haja vista que a concorrência libera mais rápido ,taxa de juros para primeira contratação do produto super conta e novo deveria ser um pouco mais atrativa pois nosso concorrente dispõe de taxas menores.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Referente ao seguro do FGTS, mesmo digitando e explicando para os clientes sobre o seguro do FGTS, muitos dos clientes tiram o seguro no link e isso tem nos prejudicado bastante, mesmo não sendo culpa do consultor ou da loja uma vez que é explicado e ofertado ao cliente na hora do fechamento. então o cliente tem acesso de escolher no link a opção de aceitar ou cancelar o seguro e eles geralmente cancelam ai prejudica diretamente nosso ipp. peço que revejam esse ponto, pois o cliente tem o poder e direito de escolha, então não pode impactar os consultores ou loja pois não podemos obrigar os clientes a querer. deveria ter um visão geral de quem digitou sem seguro e de quem digitou com seguro e o cliente recusou, e esses não serem penalizados.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Referente ao suporte é necessário um pouco mais de atenção, pois falta comunicação quando se entra em contato. Sobre a mesa é interessante que os analistas primeiros observem com mais atenção os anexos antes de cancelarem a proposta, pois muitas vezes as propostas são canceladas automaticamente, antes de passarem pela análise.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Refin deveria libera um valor maior para o cliente, e o seguro de troco deveria entrar na produção também.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Refin deveria ter um valor liberado maior Super Conta deveria pagar mais rápido, em 48 horas mesmo. A comunicação entre banco e INSS deveria ser mais assertiva e rápida Muitos clientes querem fechar, mas sempre tem algum tipo de impedimento ou pendencia que faz a proposta não seguir para a aprovação",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Refin está liberando pouco valor para o cliente, estão aumentando de mais a parcela e reduzindo muitooooooooooo o valor liberado, poderiam estar revendo os valores liberados para que possamos oferecer um refin de mais qualidade para o nosso cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Refin libera valor muito baixo pra o cliente em comparação com a parcela paga,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Refinanciamento com prazos muito longos, prazo para inicio de pagamento no credito na conta muito longo, facilitando a troca de banco com a finalidade de evitar os pagamentos do credito pessoal.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","refinancimento do credito na conta , esta muito a desejar liberando muito pouco pro cliente .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","relacionado ao antecipação Saque FGTS , banco de dados com telefone invalido , sugestão : porque não direcione torpedo para os clientes que tem saque fgts ja que temos tantos produtos e meta para cumprir, e temos pouco tempo em dias uteis muita ligacao acaba que não temos tempo paa se dedicar ao FGTS e não recebemos cliente na Loja que recebeu torpedo da Help Ofertando !",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Relatamos vários problemas em questão de suporte de FGTS, demora demais para cair na conta do cliente e o prometido é 2 horas. Aplicativo BMG sempre com instabilidade. Falta um pouco de planejamento nesses periodos de pagamentos relacionados as margens do INSS, sempre temos os mesmos problemas, sistema, pagamento, erros, fica muito complicado para nós da ponta lidar com o cliente, nossos clientes são vulneráveis e precisam de agilidade.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Respondidas no questionário",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Ressalva Super Conta - Demora no pagamento da proposta, temos que melhorar o tempo.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","REVISÃO DE TAXAS MAIS COMPETITIVAS.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","SAF BEM COMPLICADO PARA CONSULTAR CLIENTES COM IMPEDIMENTO. PRECISAR MELHORAR",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","SÃO BONS PRODUTOS , MAS DEVERIA SER MAIS MALEAVEL A ANALISE",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","São muitos produtos para um único setor, o colaborador por muitas vezes até entrega volume porém não entrega qualidade, são tantos produtos que a venda casada por muitas vezes é mais que opção. O colaborador entrega uma ou duas metas, porém deixa de entregar os demais produtos, com isso o colaborador e a Empresa perdem receita !",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","São muitos produtos, faz com que o consultor fique extremamente sobrecarregado.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sao otimo ainda mais com incentivo da minha gerente e supervisora que sao tooop",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","São produtos faceis de vender, tem um mix de produtos para necessidade de cada cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","São Produtos incríveis e excelentes para vender.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Satisfatório, produtos excelentes!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Satisfeita com os Produtos que a Help oferece aos nossos clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Satisfeita com os treinamentos para adquirir mais conhecimento sobre os produtos, para assim melhorar nosso desenvolvimento como consultores. Visando sempre nosso crescimento na Empresa e também o atendimento diferenciado para nossos clientes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","satisfeita em vender esses produtos .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Seguro do fgts oferece pouco beneficio e o publico não aceita facilmente, deveria seu um valor fixado",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","seguro fgts cliente cancelando",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Seguro FGTS muito caro, a maioria dos clientes cancelam, acredito que não deveria impactar na caçadores. CREDITO NA CONTA SUPER CONTA pagando em 3 dias, a concorrencia paga no máximo em 24h. Já pagamos nesse prazo, poderíamos estudar uma melhoria. CREDITO NOVO período reduzido de JANEIRO DE 2010 A DEZEMBRO 2014, ficou muito ruim porque o cliente que não quer fazer SUPER CONTA fecha com a concorrencia e no fim do mês ficamos com um lead reduzido para trablhar tendo em vista que SUPER CONTA, só paga em 72h SUGESTÃO: Melhoria no setor de retenção, para não perdermos tantos clientes de super conta.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sem duvidas o cartão de crédito pessoal (BMG Mais ou Multi), é um dos produtos que faz nossa qualidade cair. Principais motivos. Parcelamento automático devido a atraso de 1 dia. (Nosso publico recebe em regra de dia útil e não dia fixo) Não permitir alteração do vencimento. A central de atendimento não tem uma rotina de atendimento, alguns atendentes conseguem gerar o boleto de quitação total do parcelamento, outros não. Exemplo do Multi: Alguns atendentes dizem que por ser um cartão da conta, precisa ir na opção de conta, ligando na opção de conta, alguns dizem que por ser cartão precisa ligar na opção de cartão. A fatura não chega em casa. Juros de 20% Entre outras desvantagens",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Sem reclamações estou satisfeita",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Senhores, peço encarecidamente para que revejam inteiramente a descrição e implantação do SEGURO Sindnapi, pois o mesmo está sendo ofertado junto com o SEGURO prestamista. A minha ideia para resolução é a escolha de 1 ou outro para a proposta e assim será concluído muito mais vendas do SEGURO Sindnapi",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Sentimos dificuldade na aprovação de credito na conta quando se trata de beneficio 31, poderiam pedir um documento onde fosse mais assertivo pois alguns inss não fornencem os documentos solicitados hismed conbas ou infben Aprovação de credito novo na caixa quando é solicitado os debitos cliente não consegue mais com facilidade.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Ser mais pratica a formalização para os clientes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Sindinapi, é um processo ainda muito burocratico, deveria simplificar mais. Demora demais para averbar, mais de 30 dias.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","sindnap infelizmente aqui na nossa cidade nao funciona poderia ter um posto de auto atendimento",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Sindnapi tem que ser liberado para LOAS AMPARO BPC.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Sistema dna com instabilidade grande",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","so deveria diminuir um pouco a taxa de juros do CNC",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sobre a conta BMG, e os os produtos em si não tem muito a ser criticado, são produtos bons. a minha critica não vai pra os produtos e sim para o corporativo do banco em relação ao suporte aos usuários que são nossos amados clientes: pelo amor de Deus como me é difícil falar no banco, meu pai essa critica falo como cliente tbm o suporte do BMG aos usuários é horrível nota 0 para o quesito suporte, tempo é dinheiro pra todos nós, não é justo ouvir a DUDA meia hora pra conseguir falar com um atendente. os produtos são todos bons e competitivos mais o suporte aos clientes deixa a desejar total, SUGESTAO: melhora o atendimento nessa central não tem um cliente que não reclame pq não consegue falar na central pelo amor de Deus. ouvidoria central de relacionamento todos os números de contato na central vc leva no mínimo meia hora pra falar com um atendente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Sobre a facilidade para cumprir os requisitos: Os clientes encontram dificuldades para conseguir disponibilizar o histórico de créditos (extrato do benefício). pois muitos não tem a senha do portal Meu INSS. Alguns acabam desistindo da proposta por não conseguir esse extrato, nem mesmo indo até o caixa eletrônico.",null,"Franquias - Consultor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Produtos","Sobre a pesquisar em relação as criticas acho que o BMG pode melhoras em tudo, quanto mais melhoria fica melhor o produto e a qualidade, melhoria nunca é demais.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sobre o fgts: temos uma diferença de mais de cem reais e três anos a mais no tempo de contrato. Exemplo: essa semana eu estava negociando com um cliente que tinha valor x no fgts, simulou conosco e liberamos 800 reais em dez anos, enquanto que com o safra ele simulou e liberaria 900 em sete anos. Totalmente impossível ganhar disso. Fora a remuneração pro produto que é absurda, nem sei porque tem na faq",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Sobre o SuperConta, perdemos clientes por não conseguir puxar benefícios do banco Mercantil",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sobre os produtos oferecidos pelas lojas Help, eu me encontro super satisfeita, tanto na oferta quanto no fechamento.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","somente acho que a analise da mesa de credito deveria ter mais atenção por muitas vezes a gente anexa tudo certinho eles pendencia falando que não foi anexado.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Somente informando que todos os clientes tem dificuldade em formalizar o sindnapi, pela gravação de voz. Poderia ter um vídeo rapido tambem no começo da formalização para ajudar o cliente.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Sou feliz fazendo parte da Help!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sou muito satisfeita com os produtos do BANCO BMG.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","sou muito satisfeita em fazer parte da equipe Help e vejo que cada dia somos surpreendida com as novas modalidades e benefícios para nossos clientes",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Sugestão a reanalise de clientes com impedimento sem tratativa e clientes não eleitos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","sugestao de lojas terem mais autonomias e recursos para propaganda e marketing.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Sugestao maior desconto aos juros",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Sugestão para o prazo de liberação do crédito em D+1 para super conta.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Sugestão: gostaria que fosse liberado o desbloqueio de benefício mais rápido...",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sugestão: não força Super conta para novo e Refin Pagamento em D0",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sugestão: retorno de super conta assalariado.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Sugiro melhorias na conta digital, fica fora do ar com muita frequência.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Sugiro rever taxas para nossos clientes super conta e principalmente os refinanciamentos",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","SUPER CONTA - DEVERIA SER PAGO NO MAXIMO EM 2 DIAS DEPOIS DE APROVAÇÃO, OU IMEDIATO . SINDNAP - LOAS",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","super conta demora muito pra pagar . poderia ser mais rápido 24hrs",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Super conta demorando demais para pagamentos clientes vindo a loja brigando TODOS OS DIAS , como a culpa fosse nossa.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","super conta para clientes agiplan.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","super conta poderia pagar mais rápido , poderia voltar a fazer para representante .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Superconta- apesar de ter o indice menor de inadimplencia, deveria ser prioridade na nossa operação, e não obrigatorio o cliente aceitar a superconta!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Superconta que precisa facilitar mais para o cliente",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","SUPORTE RUIM, FERRAMENTAS PARA SOLUCIONAR OS PROBLEMAS COM MAIS FACILIDADE RUIM,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Taxa de Cnc poderia ser um pouco menor , e o refin entrar para o consultor o valor total",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Taxa de juros do credito pessoal elevada, seguros obrigatorios em todos produtos ofertados.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Taxa de juros do produto FGTS",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Taxa de juros mais alta de Crefisa e Agibank; O teto do Sindnapi ficou absurdamente alto.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","taxa de juros muito alta para o cliente em relação a concorrência , mesmo sendo superconta a taxa ainda é maior que das demais financeiras / alguns cliente não tem mais a opção do cartão de credito mesmo sendo correntista BMG , isso era tbm um grande atrativo para o cliente / outras reclamação é que o cartao BMG multi o cliente não consegue optar pela data de vencimento meso atualizando no app e na central",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Taxa de juros um pouco acima dos outros concorrentes, complica na negociação .",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Taxas de CNC mais altas dificulta a venda do produto, clientes reclamam dos valores das prestações. Suporte e treinamento BMG estão atendendo as necessidades !",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Taxas e prazos dos emprestimos consignados serem limitadas para uso, dificultando na argumentação com os clientes que procuram concorrências. Valores de refin no crédito pessoal, liberado muito baixo em relação as parcelas e prazos. Burocracia ao realizar o super conta para alguns clientes, principalmente por atendimento a distancia, devido a documentação e confirmação dos dados.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","Tem muito a melhora para o cliente, e a central do BMG atendimento bem ruim , 0 resolução , o app também é ruim , o cliente sofre muito com o BMG referente a comunicação com o banco",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","TEMOS CLIENTES NA BASE DE REFIN E NÃO APARECE VALORES, TEM CONTRATOS QUE DEVERIAM DAR REFIN E NÃO DÁ. MUITA DEMORA NA ANALISE DAS PROPOSTAS.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","temos excelentes produtos, e excelente aceitacao",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Temos muito caminho a percorrer , nossa central de relacionamento é péssima não dá o suporte ao cliente , Trabalhamos com Idoso que muitas vezes não tem celular que não sabe mexer em aplicativo celular , e não existe um canal que entrega ao cliente de maneira clara as informações que ele precisa , muitas vezes o simples desbloqueio ou troca de endereço é um desafio para esse cliente idoso .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Temos Problemas com cliente em relação ao aplicativo do BMG.Temos problemas com cliente reclamando de prazo das parcelas do CNC. Clientes falam que poderiam ter prazos maiores com parcelas mais baixa no pessoal. Temos problemas com formalização dos lincks de consignado e cnc ... clientes afirmam que poderia ser amis facil ...",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Temos um mix de produtos para alcançar diversos públicos. Porem ainda as taxas de juros não são ainda tão atrativas pois estão iguais a da concorrência ou ate maiores",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Temos um ótimo mix de produtos, trazendo a inclusão de todo o público.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Temos uma boa diversidade de produtos no qual adaptamos ao perfil de nossos clientes, mas ainda perdemos alguns por taxa e juros, precisamos diversificar como fazemos com os produtos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Temos vários produtos e qualidade em vendas para ter cada dia mais clientes. Alguns fatores as vezes atrapalham a negociação, como taxa de juros e prazos, isso acaba exigindo mais habilidades e argumentos em vendas ao vendedor para conseguir concluir a venda com sucesso.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Tenho um orgulho muito grande de fazer parte dessa Empresa maravilhosa amooooooo",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Produtos","Ter mais flexibilidade com clientes que tem dificuldade de formalização do produto Sindnapi, pois mesmo o cliente aceitando e interessado em adquirir o produto há casos que o cliente tem dificuldade na fala da Frase .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","TODO O MIX DE PRODUTOS DA Help ,SAO SATISFATORIOS AOS NOSSOS CLIENTES E VEEM REALIZANDO SONHOS DIA A DIA , SOMOS UMA Help DE EXCELENCIA E NAO DEIXAMOS A DESEJAR ESTAMOS SEMPRE NOS INOVANDO , PROCURANDO ATENDER AS NECESSIDADES DOS NOSSOS CLIENTES.COM FACILIDADE E EFICACIA",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Todos os produtos comercializados na Help são de grande demanda e valia para os clientes , o apoio e o suporte e bem destreza em relação ao franqueados .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Todos os produtos da Help franqueado/ BMG, são maravilhosos. Não tem nem o que falar. Tudo perfeito",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","todos os produtos estão OTIMOS",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Todos os produtos muito bem detalhados.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","todos os produtos são acessiveis",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Todos os produtos são bem aceito pelos cliente . E forma de formalizar por ser simples facilta para os clientes",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","todos os produtos sao bons.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Todos os produtos são excelentes ! otimos para vender .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","TODOS OS PRODUTOS SÃO MARAVILHOSO.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Todos os produtos sao muito bom nota 10",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","todos os produtos são muito bons",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Todos os produtos são ótimos em relação aos da concorrência. Os clientes gostam muito do Banco, tem uma ótima relação com ele, ontem mesmo atendi um cliente que já está a 4 anos no Banco e disse que não tem pretensão nenhuma de sair do Banco.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Todos os produtos tem bastante vantagem!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","TODOS OS PRODUTOS, SAO OTIMOS",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","todos produtos precisa melhorar e ter taxa juros igual do mercado",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Produtos","TRABALHAR COM ESTE MIX DE PRODUTOS É MUITO GRATIFICANTE, POIS TEMOS VÁRIAS OPÇÕES PARA OFERECER AOS NOSSOS CLIENTES! SEMPRE VAI TER UM PRODUTO QUE SE ENCAIXE NA NECESSIDADE DO CLEINTE.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","treinamento muito supeficial!",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Tudo que for referente a suporte tecnico não tem nada de positivo, já em questão do produtos com os cliente a concorrência oferece muito mais,agilidade da nossa parte nenhuma se for pra disputar um contrato e vê quem paga mais rápido agente perde disparado",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","Txs do consig. ITAU não estão atrativas.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","Uma sugestão é aprimorar a plataforma de formalização e desbloqueio de cartões e melhorar o atendimento via central de atendimento.",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","UNICA CRITICA É O SISTEMA DIGITAL DO BANCO, OS APPS QUE DEMORAM MUITO E OS CLIENTE TEM DIFICULDADES DE REALIZAR TRANSAÇÕES POR ERROS.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Produtos","única dificuldade foi tirar o banco agibank, pois perdemos muitas venda e oportunidades",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Ùnica parte mais difícil são cliente mais idosos que não são presenciais em enviarem a documentação para CNC.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","único produto que fica a desejar é o fgts , pois ele impacta de mais non nosso caçadores caso UM cliente não faça o seguro de casa , e caso não batemos a meta do mesmo não ganhamos valor nenhum !!! totalmente insatisfeita com esse produto , pois ficou um produto que o publico ja sabe solicitar de casa mesmo com seu aplicativo , então ele mesmo solicita de casa , então a meta fica cada vez mais longe da nossa realidade , e antes quando vendíamos 8 , 10 mil tenhamos pelo menos um valor , e hoje não ganhamos mais nada ! e ainda somos penalizados caso o cliente nao aceite o seguro .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","VALOR COBRADO NOS SEGUROS EM RELAÇÃO A REFIN É MUITO ALTO EM ALGUMAS VEZES MAIOR QUE O VALOR DO TROCO.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","VALORES BAIXOS PARA FGTS LIBERADOS AO CLIENTE, TAXA DE JUROS ALTA NO CREDITO PESSOAL, CLIENTES NAO ACEITAM SEGUROS, OU EM ALGUNS CASOS A OBRIGATORIEDADE DE FAZER A SUPER CONTA.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Produtos","valores de refin cnc por vez valores muito abaixo liberado ,pelo valor de parcelas pagas.Portabilidade de consignados nao consegue-se trabalhar mediante algumas taxas .",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Produtos","Vamos abrir novas ofertas igual a concorrência.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Visando trazer facilidade aos clientes acho adequado os produtos ofertados a cada perfil",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","Volta da super conta em D0.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Produtos","voltar a fazer credito pessoal pra representante legal",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","A Empresa É BOA PORÉM TEMOS UM LONGO CAMINHO PELA FRENTE.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","A Empresa e muito boa para se trabalhar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","A Empresa em geral é muito boa e gera muitas oportunidades para seus colaboradores, porém, precisa melhorar muito na questão de Tempo de análises e pagamentos de propostas, melhor entendimento nas demandas das mesmas; sistema e juros aplicados nos produtos. Estamos com concorrentes fortes nessas questões e por isso, estamos cada vez mais perdendo nossos clientes e com dificuldades em atrair novos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A Empresa EM SI É MUITO BOA, COM OTIMAS AJUDAS PARA OS SEUS FUNCIONARIOS",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","a Empresa nos da muitas oportunidades.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","A Empresa tem vários produtos todos ótimos. Supervisor de loja Wellington ótimo em tudo! Única coisa que poderia melhorar é a questão dos Contatos dos clientes que estão desatualizados. E o ib consig que expira muito rápido.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","A Help ATENDE BEM SEUS FRANQUEADOS, EXISTE RENTABILIDADE ATRATIVA.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A Help é boa, mas tem questões que poderia melhorar, como por exemplo o sistema, é algo que dificulta até nas vendas. Pelos motivos pontuados anteriormente, eu nem abriria e nem indicaria a amigos.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","A Help é uma boa Empresa, porém so precisa melhorar sua equipe de suporte as lojas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","A Help e uma Empresa bem conceituada , a franquia que trabalhamos e a melhor do mundo , o apoio e o suporte e bem rápido e ágil , temos transparência de ambos , trabalhamos felizes e com bastante determinação .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","A Help é uma Empresa MARAVILHOSA, campanhas de bonus, multi produtos. Mas ainda precisamos melhorar muito o sistema que nos deixa muito na mão, e o prazo de retornos de demandas internas que não dependem dos gerentes comerciais e sim de áreas como TI.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A Help e uma Empresa onde fico muita satisfeita de fazer parte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","A Help é uma ótima Empresa. Só precisa melhorar mais no sistema para nós que estamos na ponta conseguir ajudar mais os clientes sem a necessidade de ligarmos na central que é muito complicado e leva muito tempo e as vezes nem conseguimos ajudar por aqui....",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","A Help poderia dá mais segurança em questão de loja, cada loja deveria ter um segurança",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A Help PRECISA PAGAR MELHOR OS FUNCIONÁRIOS",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","A Help tem muito potencial, é uma ótima Empresa, mas precisa ajustar todos os pontos apontados. Marketing, a retomada do Balde Único, ajuste da conta BMG, porque sem isso ela pode perder muitos clientes e franqueados.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","A Help! é uma ótima Empresa. porém o salario dos colaboradores é muito abaixo do mercado.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A HONESTIDADE DA Help PARA COM SEUS CLIENTES, PINCIPALMENTE ,O ATENDIMENTO Help DE SER, OS PRODUTOS OFERECIDOS E TODO SUPORTE SAO ESSENCIAS",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A loja que trabalho esta sem wifi a meses, as vezes temos que rotear a nossa própria internet para o cliente para poder formalizar uma proposta. Quase não tem material para trabalhar. Ex: Folha de sulfite que as vezes temos que tirar do próprio bolso, papel higiênico, sabão para lavar a mão. Acho que vocês tem que rever essas questões, porque isso é uma falta de respeito com nós funcionários. E sobre a coordenação, pra ela somos números apenas, ela não trata a gente como pessoas, como humanos, pra ela termos que sermos robô. Temos que fazer nosso trabalho em silêncio .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","A maior decepção que tive foi abrir a loja, não tenho apoio, não dão condições e só se importam com quem tem muitas lojas.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A minha satisfação em fazer parte dessa equipe é surreal, só agardecer.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","A parte de sistema/produtos está bem complicada. Não vou listar aqui, por que já recebi visitas de setores para mostrar as principais dificuldades, então a instituição está ciente, só precisa resolver.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","A prioridade para que a Help melhore é ajustar a resolução dos problemas com os leads, o apoio do marketing ao franqueado a respeito de campanhas internas e sobre o sistema. A Help tem um potencial de crescimento, mas para isso precisa ajustar essas coisas, principalmente o sistema que cai muito, com ele fora do ar não conseguimos fazer nada.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","A remuneração das faixas poderiam ter um reajuste, levando em consideração que tivemos reajustes nas faixas, porém a remuneração está congelada há muito tempo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","A respeito de FAQ , um produto depender do outro para se ter um ganho considerável bom",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Abrir Help hoje não é algo simples, quando se tem visão é impedido por análises mecânicas. Ontem gostaríamos de expandir, hoje percebemos que não se pondera a qualidade e a produtividade do franqueado que sugere a expansão e sim um estudo \"sem vida\" desenvolvido por pessoas que não estão em campo. Fica difícil ter visão de abertura de novas operações assim.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Acho que temos um belo caminho percorrido em toda trajetória Help. Já crescemos muito juntos e estamos sempre em busca de um cenário melhor de crescimento e evolução. Acreditamos muito na Help e sabemos que hoje já navegamos em águas muito mais tranquilas do que num passado não tão distante. Entretanto precisamos estar cientes que o mercado renova-se constantemente e para que possamos continuar competitivos, temos que melhorar em tudo. Estamos a disposição! Agradeço a pesquisa, acho que é fundamental para que possamos desenvolver cada vez mais a marca. Sugestão geral: A régua de pontos é complicada, acho que comentários abertos sobre cada ponto pode trazer uma troca mais rica.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Acredito que a Help já esteja ciente, mas não custa pontuar sobre os problemas com o sistema de vendas. Infelizmente temos nisso um grande problema, porque o sistema não funciona, ele cai muito, fica fora do ar, fica impossível de fazer qualquer digitação, tem muita intercorrência e é algo que precisa de ajuste imediatamente, pois melhoraria toda a operação.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Acredito que a melhoria nos sistema deixaríamos mais satisfeito estamos teto muito problema nos últimos meses.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Acredito que havendo a melhoria do setor de marketing, tendo um treinamento adequado aos consultores e investindo em pessoas capacitadas para o suporte comercial, a Help terá muito potencial para ganhar o mercado.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Acredito que o banco BMG não se encaixe nas minhas percepções, estou falando da Help mais precisamente a CB ! Gestão imatura e atrasos nos compromissos com seus colaboradores. Falta compromisso em um todo, falta mais cuidado ao eleger um lider, falta cuidado com a linha de frente ! A pesquisa de satisfação tras essa esperança, acredito na mudança e acredito na evolução !",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Acredito que o problema hoje seja as falhas sistêmicas e a mesa de crédito que não tem parâmetro para analisar as proposta.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Acredito que o suporte mesa deixar a desejar, eles poderiam ser mais atentos nas propostas, o 0800 deixar muito a desejar pois os atendetes do banco não soluciona os nossos problemas e a espera é muito grande até conseguir falar com algum deles. Sobre os valores liberados, crédito na conta, BMG card, saque etc... acredito que poderia se avaliar as taxas de juros e oferecer um valor mais acessivél para nossos clientes.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","ADORO FAZER PARTE DESSA Empresa!",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","AHHHH, SOU SUPER FÃÃÃ DA Help. SUSPEITA A FALAR QUASE 3 ANOS DE CASA JÁ... KKK AMO SIM TRABALHAR AQUI COM TODA A CERTEZA DO MUNDO!!",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Além de tudo que já citei, gostaria de acrescentar um adendo sobre o sistema. É a nossa principal ferramenta de trabalho e impacta diretamente de forma negativa nosso trabalho por falhas, sai do ar, cai, dá erro, é algo que precisamos brigar muito para uma reestruturação. Já gerou algumas melhorias, mas ainda não chegou em níveis satisfatórios.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Alguns pontos de melhoria já citados",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","AMO A Empresa, A FRANQUIA E PRETENDO CONTRIBUIR POR MUITOS ANOS!!",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Amo a Empresa, mas muitas vezes vejo que o s maillings são ruins.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","amo essa Empresa, minha satisfação é nota 100000",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","amo fazer parte dessa Empresa , gratidao!!!!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Amo meu trabalho ,digo que todos os dias são diferentes, onde aprendo e ensino e nisso sou muito grata a Help. Temos muito o que aprender e melhorar, mas estamos no caminho, pra isso basta que o profissional de ponta ( consultor e supervisor) sejam ouvidos, somos nós que estamos cara a cara com cliente, muita das vezes gritando por ajuda( muita das vezes sem ter) em querer ajudar o cliente que confiou nele e adquiriu o produto.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","amo o que faço, sempre . a Help me proporcionou oportunidades incríveis, foi a todas as viagens, sempre trabalhei com muita alegria e competividade em busca da campanha (as tão sonhadas viagens) fala do meu trabalho me traz muita gratidão.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Amo trabalhar na Help. A transparência que utilizamos em nosso dia a dia, o conforto que é nossas lojas, Sistemas, Produtos. Tudo está de Parabéns.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","analisando um conjunto todo , nao tenho o que reclamar, todo suporte que preciso são atendidos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Antes de indicar para qualquer pessoa, primeiro preciso saber se ele não vai agredir minha área de atuação e em segundo, a franqueadora precisa estruturar mais o sistema pra receber novos franqueado.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","As metas não condizem com a realidade de algumas lojas, metas de 100mil para lojas que tem 1 consultor em loja isso precisa ser revisto. Impossível manter um time onde ele entra com uma meta onde ele entende ser inalcançável. Sistem que não funciona com agilidade. Muitas perdas de produção com Loas representante legal, loas. Leads precisa ser nível BRASIL. No mínimo voltar a permitir subir NOVO nível Brasil.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","as regras mudam constantemente, não se tem nenhuma motivação e as cobranças são repassadas da pior forma o que se torna um ambiente cada vez mais desagradável para se trabalhar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Boa Empresa porém precisa melhorar !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Boa tarde !! para ficar completamente satisfeita o que falta é um ajuste melhor para as remunerações ...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Bom dia, tendo em vista ewm relação a imgagem está de parabéns. Porém poderia melhorar para com que os pagamentos de super conta fossem todos em d+o.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Bom, é primordial que ajuste a questão do comissionamento, não o valor e sim o relatório. A estratégia de marketing para uma entrega em massa ao público. Por último, mas não menos importante, sobre o problema com o consignado itaú.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","bons produtos mas juros maior que concorrencia .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","CENTRAL DE ATENDIMENTO PÉSSIMA APLICATIVO CLIENTE NÃO CONSEGUE ATUALIZAR O CADASTRO.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Claro que precisa melhorar em alguns aspectos, porém de modo geral, uma Empresa muito boa de se trabalhar e se relacionar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","CLIENTE QUE NÃO TEM HISCRED COM DATA DE TERMINO NÚMERO DO LEADS REPETIDOS, O LEAD NÃO ESTÁ RODANDO PQ NÃO CONTINUA O PAGAMENTO DO SUPER CONTA NO MESMO DIA QUE O CLIENTE FECHOU, MUITAS DAS VEZES PERDEMOS CLIENTES PELO PRAZO, ENQUANTO AS CONCORRENCIAS PAGAM NO MESMO DIA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Com a Help! de um modo geral nao tenho o que reclamar, fico triste com a questão salarial que nao condiz com a realidade do trabalho e nem da Empresa.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Com completa satisfação da Empresa.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Com o potencial que tem, hoje poderia ser a melhor, se não fosse os problemas que tem, toda hora vem um cliente aqui na loja com algum problema na conta ,e na maioria das vezes nao conseguimos ajudar os cliente. Sistema falha toda hora.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Com tantas mudanças que ocorreram este ano, fica bem claro que o Banco só vê o lado dele. Gosto muito de trabalhar na Help!, mas a mudança nas regras da Caçadores me desanimou muito. Antes, eu tinha praticamente dois salários no mês, dava gosto de vender - hoje, eu preciso vender mais, tenho mais metas (inclusive todo mês aumenta) e minha premiação despencou, é um desgosto. Fora o suporte do banco que é demorado, fim de mês parece que o BMG não quer que a gente entregue a meta - DNA simplesmente não funciona. Quantas vezes tive que pedir para o cliente ir embora e voltar, por conta de sistema fora...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Comissionar melhor determinados produtos como refinanciamento INSS, e saque complementar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Como Consultora, estou satisfeita em relação aos produtos, aos franqueados e todo suporte de apoio que é oferecido!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Como Empresa não tenho que falar, tenho orgulho de fazer parte. Precisa evoluir só na questão de suporte em relação aos problemas do dia dia.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Considero minha experiência na Help de grande valia, no âmbito pessoal e profissional, a transparência com que a Empresa e o franqueado nos da, definem o objetivo do nosso negócio, o suporte dado por toda a equipe, na parte de treinamentos, elucidação de dúvidas, agilidade para resolver os problemas, organização e dedicação para capacitar o colaborador e prepara-lo para entender a necessidade do cliente e direcionar a venda com o produto que mais se encaixa no perfil, de forma que ambos ficam satisfeitos com o atendimento e serviço prestado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Continuar evoluindo, olhando com carinho com quem está na linha de frente, sistemas de confirmação mais fáceis, e procedimentos também",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","cuidar mais dos clientes , mais cuidar de verdade .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","De acordo com comentario anterior, pontos de melhoria",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","De maneira geral satisfeito, mas os erros de sistema e alguns erros de análise da mesa comprometem a ponta. Perdemos credibilidade diante do cliente, quando passamos uma informação que recebemos e na prática o Banco não cumpre com aquilo que ele mesmo informou.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","De modo geral é uma Empresa exemplar, com mix de produtos vasto, suporte aos lojistas e aos clientes, passa confiança e tem reconhecimento no mercado. Os pontos que precisam de revisão são os mesmos que citei em comentários anteriores, sendo eles: Sair de modo manual para automático com os leads, Maior quantidade de farmácias e consultórios conveniados com o Sindnapi e o acréscimo do consignado para representantes em sua cartela de produtos.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","deixa a desejar no aplicativo, na hora de transferir valores e apoio ao cliente idoso sem acesso",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","é Boa mas precisa melhorar um pouco mais",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","É uma Empresa fantástica de se trabalhar e uma equipe maravilhosa e super empenhada!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","é uma Empresa maravilhosa , ja estou nela a 5 anos",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Em geral dentro dos padrões",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","em relação a condições de negocio, sempre temos a oportunidade de metas e ganhos. sim satisfeito com a Help, recomendo sempre.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Em um contexto geral, muita coisa deixa a desejar, sistema não é eficáz, propostas no sistema aprovadas no sistema deveriam já contar para meta do mês , caso a mesma fosse cancelada ou estornada , deveriam fazer uma regra então que pudesse descontar esta mesma do mês seguinte. Meta de card alta com relação ao perocedimento para liberar tanto saque quanto a adesão, onde propostas que temos quando não estão impedidos de fazer, abre-se requisição e a mesma demora muito para ser tratada . Cartões que são enviados para o cliente nunca chegam ao destino , fazendo com que cliente fique totalmente insatisfeito , pois quase sempre não temos alçada para liberar em loja , sempre com algum problema ou outro. Comissão caçadores era muito melhor a outra , mais motivadora, tinhamos triplica seguidamente. Enfim, diversos fatores que poderiam melhorar.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Embora perceba muitos pontos a serem melhorados de forma geral, principalmente no que diz respeito ao atendimento, e suporte aos clientes nas resoluções de seus problemas, e também com relação aos erros e ajustes sistêmicos que têm sido recorrentes, e não temos tido respostas rápidas nesse aspecto, mas acredito nessas melhorias e na força que esse banco e marcam respresentam, e gosto muito de vestir a \"camisa\" literalmente, e representá-los como profissional no grupo que atuo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa boa para se trabalhar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Empresa coerente e muito clara com os funcionarios e clientes tambem !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa com remuneração (comissão) muito boa, tem plano de carreira, mas poderia melhorar em algumas areas como, salario, beneficios, suporte direto aos colaboradores, retorno de RH etc",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Empresa de excelencia, humana, !!!!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Empresa excelente, com muita dedicação aos colaboradores e aos clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa maravilhosa, tenho muita satisfação em trabalhar com ela. Porém precisa melhorar muito o sistema, que cai frequentemente as 11 horas da manhã e também facilitar nós consultores de ajudar o nosso cliente a movimentar a conta do BMG. Uma vez que o e-mail é digitado de forma errada, cliente nao consegue acessar mais o aplicativo do BMG e infelizmente a Help nao pode ajudar e o cliente nao entende isso. A maioria dos nossos clientes são idosos e não sabe ligar para central, quando tentam , não conseguem pois a central não facilita. E com isso perdemos muito tempo do nosso dia para ajudar os nossos clientes. Os clientes que nao conseguem receber o cartão em casa, tambem nao conseguem retirar direto na loja, e com isso dificulta mais ainda nós consultores de ajudar nossos clientes. Considerando todos os aspectos, estou satisfeita com a Help, porem tem alguns pontos que precisam melhorar. :)",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa maravilhosa.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa muito boa para trabalhar, com benefícios , da treinamentos para aprimorar as dificuldades, é uma Empresa que zela pelo bom atendimento de seus clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa na qual cresci e aprendi muito, estou satisfeita, estaria 100% feliz se nossos ganhos voltassem para o modelo antigo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa satisfatória , porém quando se fala em vendas,deve se ganhar pelo q vende , deflator por debito de loja ñ é justo .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Empresa SERIA E BEM CONHECIDA E COM UMA CREDIBILIDADE BOA",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Empresa SERIA E COM TOTAL PROFISSIONALISMO, ALÉM DO SUPORTE DADO. COMO COLABORADOR DA Help ESTOU SATISFEITO E FELIZ EM FAZER PARTE. UNICA DIFICULDADE EM RELAÇÃO AOS PRODUTOS, CLIENTES SE QUEIXAM DAS PARCELAS DO CNC.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Empresa séria e honesta , Empresa que tende muito mais a crescer. Pessoas empáticas , humanas . Que Deus continue abençoando cada dia mais essa liderança .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Empresa SÓLIDA, COM MUITOS PRODUTOS DISPONÍVEIS PARA OS CLIENTES, PORÉM COM MUITOS ERROS SISTEMICOS E LENTIDÃO NA SOLUÇÃO DE PROBLEMAS. MUITOS CLIENTES INSATISFEITOS POR VARIOS ERROS QUE APRESENTA.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Entendo que estamos passando por uma reestruturação. Perfeito Hoje ao me ver precisamos ter um canal onde possamos ter contato com a cada área, pois perdemos muito tempo em abrir requisições e nao ter a solução para os problemas. Precisamos falar a mesma língua.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Erros sistémicos que atrapalham diariamente a função dos colaboradores/ Reclamações diárias dos clientes EM LOJA,que faz com que a gente perca a credibilidade no produto no momento de fechamento de venda com novos clientes.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Essa é uma Empresa em que o cliente pode confiar.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","está acima da média podendo sempre ter uma melhora.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Estou a muitos anos na Help, amo meu trabalho, mais ultimamente esta tendo muito problemas e muitas mudanças na comissao tbm,",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Estou bem satisfeita quanto a trabalho , processos e gestão",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Estou muito satisfeita com a Help, e tenho orgulho de fazer parte desta equipe",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","estou muito satisfeita com a Help.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","estou muito satisfeita de trabalhar em uma franquia Help!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","estou muito satisfeita em fazer parte de uma Empresa tão grandiosa. na qual realiza sonhos de muitas pessoas todos os dias.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","estou muito satisfeito com a Help! só queria que melhorasse a comissão dos caçadores pois todos os dias matamos um leão para conseguir obter um bom resultado. Então não existe nada mais satisfatório que ser bem remunerado por isso.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Estou muito satisfeito em fazer parte dessa Empresa, oferece um ótimo ambiente de trabalho, e todo o suporte necessário para desempenhar a minha função.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Estou satisfeita , apenas sempre é bom ter melhorias para todos os lados para ter qualidade de serviços prestados aos clientes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Estou satisfeita com os produto e com suporte oferecido pela Help e as ferramentas !!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","estou satisfeita de fazer parte dessa equipe.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Estou satisfeita de um modo geral com a Help! Apenas triste de não estarmos digitando o cartão benefício em Santa Catarina(sendo que os outros estados já estão) e que voltasse o pagamento em D0,isso cria uma credibilidade ainda maior com o cliente,principalmente quando nós falamos que vamos pedir uma prioridade para o pagamento,o cliente se sente valorizado,ainda mais quando ele está precisando muito daquele valor.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Estou satisfeita mas acredito que algumas questões poderiam ser mas breviamente respondidas _ Mesa de Crédito Suporte Operacioanl - CHIQ",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Estou satisfeita por já atuar no mercado há quinze anos. Mas o nosso mercado a cada dia se transforma e com isso precisamos acompanhar essas mudanças",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","estou satisfeito com as áreas da Empresa",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","estou tentado criar estratégia pra voltar a ganha na caçadores o que ganhava antes ! esta difícil mais quem sabe ! entrego todo o mix de produto e ganho bem mesmo do que ganhava .A diferença e que minhas contas não diminui , A cobrança e a mesma e o retorno e bem menor .Essa e minha maior insatisfação",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Eu acho que nós temos um potencial extraordinário como empreendimento, negócio e franquia. Só espero que possamos contornar a dificuldades. Fomos os pioneiros a transformar esse segmento em franquia, então temos que melhorar, não nos tornar concorrentes internos, tem que ter união. É ruim a diferenciação que fazem com o G8, dá pra ver que o banco não é imparcial, que tem tratamento diferenciado entre as franquias menores e o G8 e isso desanima os franqueados.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","eu nao tenho o que reclamar do suporte, todas as vzs que precisei tive todo o suport!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Eu tenho um prazer em trabalhar na Help",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Excelente Empresa, a qual estou tendo oportunidade de aprender muito no meu dia- a dia...",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","excelente Empresa, muito grato.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","Existem muitas coisas que precisam de ajustes com a Help, sistema funcional que não caia, Marketing mais presente, com ações que realmente tenham resultados. Mas o que acredito que seria melhor para a Help, é que ela se \"liberte\" da sombra do banco, ter uma gestão própria, que ouvisse e buscasse o melhor para seus franqueados. Se ela permanecer como está, não abriria outra franquia Help, pensaria inclusive em fechar a que tenho hoje. Sobre a recomendação, acredito que para indicar esse tipo de franquia é necessário que a pessoa já tenha um conhecimento sobre gestão de crédito e mercado financeiro, caso contrário eu definitivamente não indicaria.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","falha taxa juros falha no app falha dna constante falha caixa 24 horas difícil acesso cliente não entende não sabe realizar operação de saque",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Falhas em suporte sistêmicos, demora para tirar duvidas no consignado em relação a digitação de proposta ou esclarecimento de proposta digitada cancelada, leads com contatos desatualizados, blip com grande volume de autônomos fazendo com que acumule várias conversas sem conversão devido ao perfil do publico.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","Falta melhorias em vista de outras Empresas estamos atrasados em alguns aspectos conforme assinalado nas questões apresentadas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Falta um estudo aprofundado de viabilidade do negócio, as informações que me foram apresentadas não bate com o que vivencio no dia a dia, para mim não era real. Não é feito uma atualização periódica desse estudo. Hoje vejo que ainda falta assessoria, um estudo aprofundado da loja e um reajuste da meta do consignado ou a disponibilização de um leads desse produto.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","fazendo a agilidade dos pagamentos para o cliente ja ajudaria muito nao perder o cliente e a gente ter como trabalhar a taxa de juros do cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Feliz em fazer parte do time Help",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Gosto de trabalhar na Empresa",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Gosto de trabalhar na HE$LP , tenho orgulho do meu trabalho ,",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Gosto demais da Empresa aonde eu trabalho a quase 5 anos... Porém precisamos muito rapidamente melhorar nossos sistemas comparado com a concorrência...",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","GOSTO MUITO DE TARBALHAR NA Empresa",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Gosto muito dessa Empresa,a campanha das caçadores é incrivel;",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Gosto muito do que faço e ainda indico pra familiares e amigos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Gratidão em fazer parte de um grupo onde existe suporte e treinamentos adequados para o crescimento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","GRAU DE SATISFAÇÃO ALTISSÍMO!!MUITO SATISFEITA!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Ha Help é uma Empresa boa, A única coisa que deixa a deseja é a central que não trabalha com mesmo desdenho que Lojas, Os acessos em lojas é restrito para alguns serviços e quando ligamos no 0800 eles fazem pouco caso desligando na nossa cara ou inventando um desculpa qualquer para atender o cliente.. Com isso temos muitos cliente chateados por ser atendido a solicitação deles. E na minha opinião todos de Lojas deveria ter um conhecimento melhor na questão caçadores de recompensa e mais suporte da central de atendimento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Help É GRANDE OPORTUNIDADE O TEMPO TODO.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Help é uma franquia muito boa, na qual eu aprendir e aprendo muitas coisas no dia-a-dia muito conhecimento",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Help sua loja de credito a melhor",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Hoje não estou satisfeito com a rede, precisa melhorar em praticamente tudo.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Hoje o primordial é cuidar do marketing em conjunto com o franqueado, se conseguirmos trabalhar essa questão de apoio as campanhas desenvolvidas por nós, seria nota 10.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Hoje percebo que o marketing precisa ter uma relação mais próxima com o franqueado, auxiliar de forma efetiva e não deixar a \"Deus dará\". Outros pontos que precisa de ajuste imediato é o suporte comercial e o suporte de comissionamento. O comercial precisa dar mais auxílio aos franqueados, participar efetivamente das questões diárias e o Comissionamento precisa de mais mãos, não dá pra almejar crescer no Brasil, mas não ter uma equipe competente para auxiliar os franqueados com suas dúvidas.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","juros do cnc ,atraso nos suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Lugar incrível de se trabalhar !!!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","mas o que me motiva é $ e não me rende como antes! MUDARAM TUDO E AS REGRAS TBM!!!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Me descobri como vendedor depois de conhecer a Help, aprendizados e qualidade que tenho hoje são graças ao BMG e isso vou carregar pra vida!",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Me sentindo desmotivada, trabalhamos o mês todo e as vezes deixamos de comissionar por erros de sistema, propostas que travam e levam um tempo exagerado para resolver. o comissionamento ao invés de aumentar diminuiu, triplica nunca mais tivemos, a venda de BMG Card e Saque complementar esta quase impossível de acontecer, muita trava, e demora. o sistema do aplicativo é erro demais não conseguimos atualizar cadastro, o que dificulta nosso trabalho pois o pós vendas requer muito dos consultores para com os clientes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","me sinto confortavel de fazer parte do grupo rara e Help",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Me sinto feliz em fazer parte desse time. Sinto que a Help! trata seus colaboradores com seriedade. Estamos juntos! AVANTEEE!!!!",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","Me sinto feliz em fazer parte desta Empresa.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Me sinto feliz em trabalhar na Help, porém não acho justo a comissão ter o indicador das 3 primeiras PMTs e liquidação antecipada, somos consultores, vendedores, foge do nosso controle essa questão, é direito do cliente antecipar seu contrato, nós consultores não temos o poder de saber quem vai pagar certinho ou não, dentro das analises realizadas, se for identificado perfil batedor não iremos liberar, mas clientes bons, bom pagadores em algum momento podem tambem portar para outro banco.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Me sinto honrada e feliz em fazer parte da Help, uma Empresa espetacular !",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","me sinto satisfeita em trabalhar aqui",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","me sinto satisfeita em trabalhar na Help, porém precisamos de mais suporte em loja em relação a demandas de aplicativos e senhas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Melhor Empresa que ja trabalhei, amo demais;",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Melhorar os sistemas e suportes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Minha indignação com o Gerente Comercial que nunca respondem e-mail e sempre ficamos sem resposta.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","minha nota é 7 não pela Empresa e produtos vendidos e sim pela mesa e por muitas vezes não temos os suporte com rapidez.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","minha satisfação em fazer parte da Help transborda em meu coração tenho orgulho de fazer parte deste time ..",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","minhas respostas nao sao solidas pois ainda estou em treinamento",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Muitas normas e mudanças cada vez pior que só faz tirar do consultor e supervisor, não vejo nada que facilite ! só faz piorar, uma luta para bater meta equando batemos a comissão é pouquissíma , isso é desistimulante, infelizmente !",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Muito a melhorar em sistemas (vários sistemas para consultar e digitar. Muitos problemas técnicos recorrentes), apoio é confuso e problemático, sendo que tudo isso acarreta um enorme retrabalho e uma morosidade que nos torna pouco competitivos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","muito satisfeita amo trabalhar aqui .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","muito satisfeita com a Help so queria que os caçadores os ganhos fossem como antes",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","muito satisfeita em participar da Empresa",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Muito satisfeito. E realizado em trabalhar na equipe.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","muitos canais de solução de problemas deixa a desejar",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Muitos pontos a melhorar mas de um forma geral, satisfeita.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","MUITOS PONTOS POSITIVOS, PARTE OPERACIONAL E DE SUPORTE PRECISA MELHORAR",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Nada a reclamar! Sistema, gestão, marketing e a Empresa em geral esta totalmente ótimo. Satisfeita com a Empresa.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","nada que desabone sober a Help , Empresa seria e muito bem estruturada",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Nao acho justo a mesa de credito nao pagar as proposta digitada no ultimo dia do mês algumas vezes temos atrapalho relacionado a pagamento visto que temos hoje a compensação via PIX onde no mesmo momento o valor e creditado na conta do cliente .",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Não tenho problemas com informações ou reclamações dos cliente referente a marca ou a franqueado",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","NESTE NOVO CENÁRIO DE EMPRÉSTIMO PESSOAL, NO QUAL OS CLIENTES COM O MAIOR SHARE PARA O PRODUTO SÃO OS LOAS, AGORA COM AS PARCELAS REDUZIDAS DOS MESMO REDUZIDAS, O VOLUME DE VENDAS CAÍRAM SIGNIFICATIVAMENTE, SERIA O MOMENTO DE REVER AS FAIXAS DOS CAÇADORES? PELO MENOS NESSE MOMENTO QUE CENÁRIO NÃO ESTÁ TÃO FAVORÁVEL. POIS NO MOMENTO QUE ESTAVA FAVORÁVEL AS FAIXAS AUMENTARAM...",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","No geral a Help é uma otima Empresa de se trabalhar tenho amor pelo que faço e gratidão por tudo. podemos melhorar nos pontos: um sistema com menor lentidão mais treinamentos presenciais (volta Help Show) campanhas com valores de comissionamento maior para supervisão. metas de CNC mais acessíveis",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","No geral a Help é uma ótima Empresa, mas existe uma necessidade gritante de ajuste nos sistemas, mesa de crédito, análise de documentação e etc. O sistema cai muito atrapalhando demais o andamento dos processos de vendas, os consultores acabam ficando parados já que não tem como efetuar a venda sem o suporte do sistema. Se esses ajustes forem feitos, com certeza irá ajudar de modo geral os fraqueados a aumentarem suas vendas.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","No geral a Help é uma ótima rede, ajustando os pequenos detalhes relatados, seria referência no mercado.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","no geral a Help! é uma Empresa conceituada só precisa abrir os olhos e encarar de frente os problemas sistêmicos com uma equipe de TI melhor.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","No geral é uma Empresa muito boa, só precisamos melhorar o sistema de digitação DNA, pouis está ocorrendo muita instabilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","No geral gosto de trabalhar na Help",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","No geral, a Help é uma boa Empresa para trabalhar e vem sempre inovando com novos produtos e facilidades para ofertar os produtos aos clientes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","No geral, fico satisfeita com o suporte que recebo",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","NO MOMENTO ACHO QUE A Empresa ESTA ATENDENDO MINHAS EXPECTATIVAS COMO FUNCIONARIO POREM PODE MELHORAR , NOS ASPECTOS CITADOS ANTERIORMENTE PRA QUE POSSAMOS VENDER MAIS E ASSIM TODOS ATINGEM",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Noa tenho o que reclamar e sim elogiar!",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","nosso maior desafio com suporte é a central de atendimento ao cliente , quando precisamos resolver algo com o cliente é bem demorado , ou precisamos ligar algumas vezes ate conseguir resolver ou falar com um atendente , o atendimento é ótimo , porém ate conseguir é bem demorado .",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","O ATENDIMENTO DA CENTRAL DE RWLACIONAMENTO PRECISA SER REVISADO, É UM DESCASO",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","O meu futuro esta aqui, parabéns pelo desempenho e qualidade de ambos aspectos .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","OLHA SENDO BEM FRANCA, APESAR DO TEMPO DE CASA Q É BASTANTE, EU ESTOU SATISFEITA C A Empresa,GOSTO DE TRABALHAR AQUI , CUIDO DA LOJA COMO SE FOSSE MINHA CASA, LIMPA E ORGANIZADA,POREM PASSAMOS MAIS TEMPO EM LOJA DO Q EM CASA, POREM SO ACHO QUE AO INVEZ DE LANÇAR CAMPANHAS RIQUISSIMAS DE NAVIO E OUTROS, QUERIA MINHA PARTE EM DINHEIRO, SOU MAE DE 2 FILHOS , E SERIA MAIS GRATIFICANTE P MIM TER UM FAZ ME RIR NO BOLSO P LEVAR P CASA, E TER UM SALARIO BSE UM POUCO MAIOR E A COMISSAO MENOR, POIS SOMOS COBRADOS DO MESM JEITO, E ASSIM FICARIA MAIS FACIL P TODO MUNDO GANHAR DINHEIRO. JA TIVE BEM DESMOTIVADA, MAS HJ ME ENONTRO NO MEU MELHOR MOMENTO AQUI DENTRO, EU VISTO A CAMISA DA Empresa, E BATO NO PEITO, DEFENDO O BANCO, POIS AQUI Q VEM MEU PAO DE CADA DIA, NAO SOU DE RECLAMAR P NINGUEM, POREM QDO ME PERGUNTAM E TENHO OPORTUNIDADE DE DIZER , EU DIGO",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Orgulho em fazer parte!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Os 3 meses a Help e o banco deixaram muito a desejar, principalmente pelo sistema e nas averbações!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Os leads são um dos pontos primordiais que há necessidade de melhora, pois sem isso não conseguimos fazer a capacitação dos clientes. Observando todas as nossas unidades, foi possível perceber que o suporte central para o cliente é muito ruim, a maioria dos clientes não conseguem resolver por conta própria e acabam indo para uma de nossas lojas para que um de nossos funcionários os auxiliem. Nossos funcionários levam em média 1 hora para conseguir resolver um problema simples relatado por nossos clientes (como alteração de senha e transferência entre contas), isso quando realmente consegue resolver, pois o que mais acontece é o sistema travar e voltar para o menu principal ou a ligação cair e ter de iniciar todo o processo. Seria muito interessante se existisse um canal direto para os franqueados, assim poderíamos ajudar nossos clientes a resolverem seus problemas com maior facilidade e rapidez e com isso fidelizaria, pois não é apenas vender, deve existir toda a assistência pós-venda. Também seria ideal que o banco incluísse o empréstimo consignado para o sistema de pontuações (caçadores). Além de tudo já citado, seria de extrema prioridade que houvesse uma investigação e ajustes para as falhas em nosso sistema. Todos os dias acontece alguma intercorrência, não tem um dia que a equipe consiga usar o sistema sem sofrer nenhuma queda, cai muito e isso prejudica de forma exorbitante nosso negócio. Para que eu indique a algum amigo abrir uma franquia Help, ele precisaria já estar integrado no meio financeiro, pois é uma área mais complicada do que parece. Para quem vê de fora aparenta ser tudo muito fácil, mas para quem está com a \"mão na massa\", consegue perceber o quão trabalhoso é.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Os produtos ok, porém a central de relacionamento do BMG precisa ser mais clara com isso clientes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","òtima Empresa, muito ética e justa, bom treinamento e gestão, mas deixa muito a desejar no comissionamento, salário fixo e benefícios.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","OTIMO TEMOS UM GRANDE E EXCELENTE SUPORTE",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Para conquista o 10 falta muito . Falta plano de carreira para os funcionários. Sistema bom que não caia todos os dias , e principalmente uma central que todos os dias você ligue as pessoas atenda e saiba passar informações certas . Falta um salario adequado , a maiorias da pessoas trabalhar aqui pelo fato de ser um ambiente que a cobrança e leve . Premiação não vejo para os funcionários, que faz e dono das franquias .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","pela falta de respeito e má gestão infelizmente não me sinto capacitada para dar uma nota maior",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","precisa de muita melhoria em relação a sistema, apresenta muitos erros, muitas instabilidades no dia a dia, muitos erros sistema em pleno atendimento com o cliente",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","precisa haver muitas melhorias, supostamente trabalhamos numa loja própria do banco BMG e não temos autonomia pra praticamente nada e ainda temos que lidar com atendentes da central de atendimento passando informações completamente errôneas e mandando o cliente vir ate a nossa loja. Acho que verificar de verdade a estrutura das lojas e tbm na parte de comissionamento dos franqueados pois muitas vezes quem trabalha em lojas própria do banco tem mais benefícios",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Precisa melhora mas e uma excelente Empresa.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","Precisa melhorar o sistema principalmente o de atendimento ao cliente, na parte se solicitar o boleto para o mesmo antecipar as parcelas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","PRECISA MELHORAR OS PROCESSOS E RESOLUÇOES DE PROBLEMAS INTERNOS - ACOMPANHAR A CONCORRENCIA REF AOS JUROS .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Precisa ser reanalisado as premiações de supervisores e consultores.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Precisamos de algumas melhorias no sistema e na conta para melhorar nossa agilidade no atendimento, como menos instabilidade e em relação a conta o cliente receber o salario cedo do dia de recebimento",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","precisamos de mais visibilidade que os cliente conhece nossas Empresa quando precisar de qualquer produto relacionado a dinheiro que nome da nosso Empresa seja o primeiro que venha em sua mente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Precisando aumentar produtos e promoções,os demais não deixa a desejar.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","principal problema são sistemas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Realmente uma Empresa que me dá oportunidades , e que eu gosto muito de estar aqui , clara , transparente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Resumidamente a Help deve melhorar os produtos ofertados, principalmente o CNC, pois a taxa é alta e muitos clientes deixam de fazer o cnc por esse aspecto e a resolução de problemas para os nossos clientes deve haver algum tipo de reformulaçã, pois deixa muito a desejar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","satisfação com os proddutos, gestão e loja.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","satisfação em estar na Help!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","Satisfação em trabalhar nessa Empresa, há muitas coisas que podem ser agregadas e que tenho certeza que estão buscando isso...pois ela é sucesso",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","SATISFAÇÃO ESTÁ TRABALHANDO NESSA Empresa",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","SATISFAÇÃO GERAL TUDO OTIMO. ADORO TUDO.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","satisfação top amo trabalhar na melhor Empresa do brasil",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Satisfação total em poder fazer parte dessa Empresa maravilhosa, Nota 10!!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Satisfeita com a clareza, e com as campanhas de incentivo . Não satisfeita com deflator sindnapi;",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Satisfeita com a Empresa , existe problemas pontuais",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","satisfeita em pertencer, mas como tudo na vida, tem pontos a melhorar... assim como eu, assim como qualquer um",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Satisfeita porém visando algumas coisas a melhorar, para que tenha mais clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","satisfeito em fazer parte da equipe e absorvendo todo conhecimento",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Satisfeito, como todos os seguimentos temos campos ainda para melhorias. Estamos no caminho certo",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","satisfeito,porém temos que melhorar nos aspectos tecnológicos.Para assim ficar acima e há frente dos nossos concorrentes,temos produtos e taxas para isso e exclusividade de atendimento para isso eu acredito em nós,.Porém temos que melhorar nossa agilidade tecnológica.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Se depender de mim e continuar como estamos eu fico aqui até me aposentar, excelente Empresa um banco exemplar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Se for falar dos pontos abordados, ainda tem coisas que desagradam muito. Mas as questões sistêmicas desagradam muito mais. Dentro da Help a gente não consegue nem lançar produtos porque trava o sistema. A gente quer crescer, aumentar o fluxo, fazer o nome da Help ser referência no mercado, mas o sistema não ajuda. E é principalmente pelo sistema que hoje eu não abriria uma nova loja e nem indicaria.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Sem dúvidas umas das melhores Empresa que eu tive a oportunidade de fazer parte do quadro de funcionários!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","sempre fui atendida pelos suportes",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","sempre tem algo a melhora",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Sempre tem onde melhorarmos! obrigado",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Sistema de confirmação de card pessimo, atendentes grosseiras, muitas vezes confundem o cliente passando a impressão que não querem que a operação seja realmente efetivada. tambem não concordo que as confirmações sejam feitas por funcionarios que possam tambem vender o produto, pois realmente contraria os princípios da boa fé. Ja que eles querem é derrubar a proposta para eles poderem vender.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Só Gratidão, pela oportunidade!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Sobre a satisfação de modo geral, temos treinamentos para sempre aprendermos a atender do jeito Help correto, porém falta muito ainda um suporte em relação ao pós venda, claro que nós em loja sempre acompanhamos o pós venda do cliente, mas quando acontece algum erro ou algum problema que precisa ser resolvido (já tivemos mais de um caso em loja) onde o problema e erro foi interno de sistema e operacional e o suporte alega que o cliente precisa resolver. Nós como atendimento da ponta prezamos por realizar um atendimento de excelência e quando o mesmo precisa de um suporte simplesmente não resolvem. Acredito que se melhorar em relação a parte de suporte interno em resolução de problemas em conta, debito automático, etc, conseguiríamos ter sempre a loja com cliente fiel, pois muitas das vezes o cliente pode ter recebido um atendimento ótimo na venda, mas no pós ele decide não ficar como cliente e acaba migrando para a concorrência.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Satisfação Geral","SOU FELIZ FAZENDO , OS MEUS CLIENTES REALIZAREM OS SONHOS EER ESSE SUPORTE COM OCREDITO DA Help-BMG É MUITO BOMMMMM!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","sou grata por trabalhar nessa Empresa , onde eu trabalho é o melhor lugar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","SOU MUITO SATISFEITA COM A Empresa EM QUE FAÇO PARTE , ACREDITO SER UMA OTIMA ESCOLA E VEJO MUITAS OPORTUNIDADES DE CRESCIMENTO PESSOAL E PROFISSIONAL.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","sou muito satisfeita com essa Empresa",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","SUPORTE SEMPRE ATUANDO E RESOLVENDO",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","tem algumas coisas que podem ser melhoradas, mais de modo geral é uma Empresa muito boa",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","tem alguns pontos a melhor mais sou muito feliz na Help considero uma Empresa seria ética e bastante consolidada no mercado",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","tem coisas para melhorar ,mais eu amo oque faço amo minha equipe ,amo minha equipe e amo todas as campanhas e incentivos .orgulho em pertencer",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","TEM PONTOS DE MELHORA COMO TODAS AS EmpresaS ASSIM COMO TODOS NOS POREM A Empresa É OTIMA TA SEMPRE INOVANDO SEMPRE NOS OUVINDO E BUSCANDO O MELHOR PARA O CLIENTE PARA O CONSULTOR MUDANDO METAS REGRAS A Empresa É OTIMA EM EMPATIA ETICA E VALORES ME SINTO HONRADA EM FAZER PARTE DA EQUIPE",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","Temos metas mas não temos um sistema adequado e comporte nossas necessidade.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","TEMOS muitas oportunidade, amo trabalhar, atender meus cliente e saber que estou fazendo o certo, melhor parte além de vender nosso produto é saber que o cliente ficou satisfeito com meu atendimento, mas precisamos da mesma qualidade nos sistemas também, e agilidade, igual temos que ser aqui na ponta, o padrão Help, o atendimento expecializado, a empatia, segurança que passamos pro cliente, mas precisamos da ferramente mais rápida e sem intermitencias.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Tenho imensa satisfação em trabalhar na Help! e com os produtos que a mesma oferece.",null,"Franquias - Consultor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Tenho muito orgulho em fazer parte desse time! Pela primeira vez na vida tenho orgulho de falar onde eu trabalho! É uma satisfação pessoal muito grande acordar e vir trabalhar num lugar onde eu sei que, se eu correr atrás, eu terei 100% do retorno daquilo que eu conquistei. E vamos vender!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","tirando dificuldades rotineiras tudo top",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Trabalho realizando sonhos com a grade oportunidade de realizar muitos dos meus sonhos também. Grato!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","transparência e comprometimento com a equipe!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Tudo em perfeitas condições, local de trabalho maravilhoso, equipe sempre disposta a ajudar",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Satisfação Geral","tudo otimo sem questionnamentos",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Tudo que aprendi e aprendo é com a Help,me faz ter conhecimentos diferenciados que outras financeiras não possuem!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Um orgulho , poder fazer parte desse time",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","UM OTIMO LUGAR PARA SE TRABALHAR.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Satisfação Geral","Uma das melhores Empresas em que trabalhei. dando suporte e mais ainda que é reconhecimento.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Uma Empresa maravilhosa que abrange vários produtos ,o jeito Help de atender.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Satisfação Geral","uma Empresa muito boa de trabalhar sobre, a Help sem criticas, apenas elogios uma Empresa muito boa em tudo o que faz.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Uma Empresa ótima para trabalhar. Me orgulho muito em fazer parte dessa equipe!",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Uma Empresa que trabalha com seriedade .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","UMA FRANQUIA QUE JA FOI MUITO BOA AIS QUE HOJE DEIXA A DESEJAR DEMAIS REFERENTE AO SUPORTE AOS CLIENTES CLIENTE TOTALMENTO DESAMPARADO A CENTRAL E UM LIXO PARA FALA DEMORA UMA VIDA OS ATEDENTES TOTAL MENTE ARROGANTES E O CLIENTE FICA MAIS DE 2 HORAS PRA FALA CENTRAL E QUANDO VAI NO BANCO MAIS DE 60 PESSOAS NA FILA",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Uma honra trabalha em ume Empresa visionária, que reconhece e estimula cada vez mais o trabalho do seu colaborador. Onde da a oportunidade de crescer como pessoa e profissional.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Umas das melhores Empresas que já trabalhei, tem orgulho em fazer parte deste time.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","vamos trabalhar para obter excelencia....",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Satisfação Geral","Vários pontos ficam em a ver, o suporte do gerente comercial, a faq que da com uma mão e tira com a outra, exemplo: remuneração de 75 reais no fgts é muita falta de empatia com a ponta que esta oferecendo o produto ou panfletando nas ruas pra chamar cliente pra loja. Nós podemos ser simples vendedores mas sabemos o lucro que damos ao vender 50mil de cnc e mesmo assim vocês penalizam caso não atinja a porcentagem de pmt, sendo que não temos culpa se o cliente paga ou não, não temos bola de cristal pra saber. Trabalhar com vendas é muito bom, mas o fato da remuneração exigir altas porcentagens de pmt é degradante, perdemos muito e mesmo assim não deixamos de produzir, então em um mês que minha pmt está 70% e eu produzo 50 mil de cnc, eu deixo de ganhar mas o banco continua ganhando em cima do meu trabalho.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Satisfação Geral","Voltando em toda a pesquisa, a Help tem que correr para melhorar os pontos apontados, mas principalmente solucionar as quedas de sistemas, porque sem o sistema não podemos fazer nenhum procedimento.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","A assertividade do leads é ruim, eu raramente consigo falar com o cliente e isso é prejudicial. Sem contar que o processo de utilização é bem trabalhoso, a gente tem que preencher uma parte das informações manualmente, como salário e banco. E isso faz o consultor levar um tempo para migrar de um contato para outro. Tem que ser mais automatizado, algo que faça com que nossos consultores ganhem tempo e não percam, que é o que vem acontecendo.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","A cada 100 clientes falamos com 1 ou 2, os leads não são higienizados e parece que nunca conseguimos um retorno satisfatório por eles.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","A dificuldade para falar com os clientes através do DNA é grande. Por mais que ligamos várias vezes, é difícil ter contato e quando tem se trata de engano, números de outras pessoas que não conhecem o cliente.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","a dificuldade que sempre no final do mes o sistema trava, os leds tem bastante porem a maioria nao conseguimos contato",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","A Empresa precisa dar uma ferramenta melhor para que possamos trabalhar. OS leads estao totalmente desatualizados sem contar que o sistema cai o temo todo",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","A ferramenta de leads tem sido melhorada e estamos vendo essa melhora no último ano. No único Help ainda tem alguns bugs de erro de login, falta um pouco de atualização mais rápida, a franquia muda a todo instante, mas demora a atualização lá. Os CRM é o que mais usamos para comunicação, então temos grande foco para resolução dos problemas lá.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","A instabilidade do sistema DNA, é algo que estamos sofrendo diariamente, pois todos os dias aparecem erros, dificultando assim a oferta dos produtos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","A maior parte dos nossos problemas com os leads acontecem por falta de resolução dos problemas. Por exemplo, acabou os leads de Super Conta, mas ainda temos de outro produto, mesmo a gente solicitando mais leads da Super conta não é disponibilizado, porque o sistema entende que ainda temos disponíveis para contato. Se abrimos um chamado, explicando que queremos mais da Super Conta por que a demanda está alta e a saída boa, a demora de resposta é tão alta que quando temos o retorno já não precisamos mais.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","a minha critica somente em relaçao ao sistema para solucao de problemas a demora para resolver problemas tecnicos",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","A quantidade de leads que nos é fornecido é bom, mas a qualidade deixa a desejar. As ligações caem no mesmo cliente, só chama, número errado e etc. Quando conseguimos contato o cliente mora em uma região que não podemos operar ou tem baixa pretensão de adquirira algum produto. Há 15 anos, trabalhei em outra rede e na época não tínhamos a tecnologia que temos hoje, mas mesmo assim percebo que a lista daquela época surtia mais efeito que essa. Na minha opinião, deveria haver um filtro mais específico mostrando o nível de pretensão e a região que o cliente mora, porque o processo de utilização e operação já é trabalhoso, temos que ficar fazendo tudo um por um, o contato é dificílimo, e bem quando conseguimos falar a pessoa não tem interesse ou está fora da nossa zona de atuação.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","A quantidade não é ruim, mas também não pode ser considerada boa. Tem meses que não são suficientes. Mas nosso maior problema é a qualidade que é péssima, conseguimos falar com o cliente correto a cada 30 ligações atendidas e é mais difícil ainda conseguirmos fazer que as pessoas atendam a ligação, então é um problemão. O suporte não presta pra nada, é quase um enfeite, tudo que abrimos chamados não é resolvido.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","A questão da demora das liberações internas das consistências, gera uma impaciência de nossos clientes; A pendência de documentos já reutilizados pelo sistema;",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","A realidade no consignado é o que mais está sendo difícil para o fechamento de propostas, tanto na portabilidade quanto em contrato novo. Poderíamos estar vendendo muito mais se as taxas e a questão de parcelas estivessem melhor. A concorrência está com taxa muito baixa. No CNC a questão de alteração de mais de uma conta no ano tbm tem pego e as restrições de algumas contas com SICCOB também. Em nossa cidade temos muitos cliente que estão recebendo pelo SICOOB e AGIBANCK.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Abri um ticket de reconquista no único já faz 15 dias. Até agora não ligaram pro cliente. Dá pra ver a excelência da plataforma, né.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","acho bom os produtos da Empresa",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","acho o processo em questao de entendimento e bem clara",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Acho que o portal único deveria atualizar de acordo com a nossa produção.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","acredito piamente que essa instituição no sentido de gestão seria muito melhor se houvesse educação dos gestores, e respeito espero que com essa análise essa postura que virou prática evolua",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Acredito que a velocidade em resolver os problemas, deveriam existir, pois nem sempre o suporte consegue resolver , um problema no computador com rapidez, passando a estender mais tempo .",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","acredito que as vezes o sistema da umas desestabilizadas mas logo volta o normal, estou satisfeita",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","acredito que deveriamos ter um sistema unico para todas a informaçoes sendo assim mais agil para o consultor.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","acredito que o banco poderia ter menor requisitos para quando o cliente for contratar o credito na conta , pois deixamos de atender diversos clientes pois ou nao esta em bancos conveniados e nao desejam mudar ,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Acredito que o DNA ajudaria muito a gente no dia a dia, se na hora da simulação tivesse um campo com a foto do rosto do cliente. E também já disponibilizar o telefone do cliente na primeira tela, sem precisar ter que seguir com a proposta para sabermos qual é o número de telefone do cliente. Isso eu digo na hora de fazer uma simulação. No campo de LEADS está bom o campo de telefones. Mas eu sugeriria uma atualização no sistema e todos os clientes que fossemos atender o próprio sistema já pedir a atualização de cadastro e exigir que seja tirada a foto do nosso cliente. Até todos os nossos clientes estarem com a sua foto em nosso sistema.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Acredito que o DNA poderia \"cair menos\" durante horários em que muitas vezes a loja está cheia e clientes ficam impacientes, além disso, muitos telefones (leads) estão desatulizados e não conseguimos falar com os clientes.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Acredito que poderia melhor mais o sistema nos deixa na mão muitas vezes",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Acredito que poderíamos ter uma resposta mais clara referente algumas negativas e cancelamentos referente as proposta de CNC, para assim conseguirmos resolver o problema.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Acredito que precisam melhorar e pensar mais no vendendor que é quem ta na linha de frente batalahndo muitas vezes ganhando ´so o salario minimo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","acredito que pudesse ter maior facilidade de nos comunicarmos com nosso suporte tecnico quando os sistemas estiverem com instabilidade",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Acredito que referente ao sistema há, grandes melhorias a ser feito.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","acredito que se ajustassem os leas conforme as tabulações que colocamos facilitaria muito nas ligações, por exemplo telefones inexistentes, errados, de clientes falecidos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Acredito que tudo tem que ser desempenhado para melhoras ,então conto com o suporte para que o sistema venha melhora o que já esta bom .. grata !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Adequado para a franquia",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Adiconar no dnd um poupapi informando a data dos agendamentos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","AGILIDADE E EFICIENCIENCIA.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Agradecemos com todos comprometimentos e agilidade",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Ainda precisamos melhorar muito a qualidade dos nossos leads, mas já é perceptível que crescemos muito ao longo dos anos.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Algumas coisas precisa ter alguns ajustes somente isso",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Algumas vezes o sistema para normalização fica dando erro, mas em seguida o problema é resolvido!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Após o 0303 nas ligações, dificultou muito o contato com o cliente",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","aqui no caso, sistema esta quase sempre indisponível, não é rápido quando cai pra arrumar não, já pedir clientes que ficaram na loja 2 horas, ficaram de voltar no dia seguinte, trocaram de ideia, fez em nossas concorrentes enfim é triste. as telas na minha opinião como estava antes era melhor.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","as ferramentas funcionam apesar de as vezes ter instabilidade que vejo como algo normal",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","As ferramentas sao boas porem tem algumas instabilidades e necessário mais suporte.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","as franquias necessitaria ter maior ferramentas de acesso as contas, desbloeios de cartão,pra atender principalmente os clientes que moram na zona rural",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","As tabelas precisam ser mais precisas, pois o sistema aprova a digitação e as vezes a proposta é negada por taxa de juros maior.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","As vezes da uma caida no sistema, mas na maior parte do tempo é ótimo e muito auto explicativo.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","as vezes fica lento e cai, mas é de bom manuseio o sistema",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Ás vezes são lentos e travam muito",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","ate o momento o mesmo vem atendendo minhas necessidades.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Atendimento central telefônica deixa muito a desejar",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","atualizaçao de leads, muitos numeros que nao sao do cliente ou nao existe",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Atualização diária das informações no portal único",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Atualizações me horários ineficazes que tumultuam o atendimento .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Ausência de TI imediato para resolução de problemas com sistema Ibconsig que não abre nas máquinas da loja.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Bem eu preferia o integrall, era mas rapido e pratico e raramente tinha erros, o Dna nas maioria dos dias esta com erro, e dificulta a nossa producao por erros no sistema, Ja o ibconsig sem palavras sistema muito, e melhorou ainda mas com o canal 360i para facilitar mas ainda nossa vida dos consultores, amando ele....",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Boa tarde! os Clientes tem muita dificuldade de ter o demostrativo do beneficio ,e assim , ficamos as vezes sem ter como ajuda-los . Quanto a mesa também se encontra muitas das vezes , com dificuldades de analizar o extrato de pagamento",null,"Franquias - Consultor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Bom dia! Creio que as informações do portal deveriam ser atualizadas conforme as regras. Instabilidade do sistema DNA dificulta entrega de meta. O lead não é higienizado por uma célula específica isso dificulta encontrarmos o cliente.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","bom referente ao sistema DNA ele deveria ter menos instabilidade e na hora da captura não da tanto erro.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Busca melhorias no portal DNA pois sempre apresenta instabilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","CLIENTE QUE NÃO TEM HISCRED COM DATA DE TERMINO NÚMERO DO LEADS REPETIDOS, O LEAD NÃO ESTÁ RODANDO PQ NÃO CONTINUA O PAGAMENTO DO SUPER CONTA NO MESMO DIA QUE O CLIENTE FECHOU, MUITAS DAS VEZES PERDEMOS CLIENTES PELO PRAZO, ENQUANTO AS CONCORRENCIAS PAGAM NO MESMO DIA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Clientes com muitas dificuldades para falar com atendente 4002-7007 devido a isso há sobrecarga na loja com insatisfações.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Com a alteração 0303 o contato com a pessoa cert ficou 50% ainda mais dificil, se não tivermos leads higienizados, teremos tempo perdido...",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Com a implantação do prefixo 0303 precisa ser pensado/desenvolvido ferramentas de abordagem ao cliente.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Com a retirada de alguns leads para consultores senti diferença na produçao",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Com o tempo as coisas se encaixa",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","com relação a leds, seria interessante atualizar mais com novos clientes, as vezes são os mesmo clientes, tendo em vista que todo dia entra aposentados no INSS.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","COM RELAÇÃO A TODOS OS PRODUTOS, ATENDIMENTO E SISTEMA DA LOJA É TUDO OTIMO.",null,"Franquias - Consultor","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Com relação ao CRM acredito que deveria ser higienizada pois o CPC está muito baixo",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Com relação ao DNA,muito bom de usar,fácil entendimento e objetivo. Sinto falta de mais leads,pois quase que todos os dias aparecem clientes repetidos pra mim,queria uma gama maior de clientes para entrar em contato.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Com relação ao sistema do DNA deixa a desejar na questão de estabilidade, como sinalizei. E também na demora para solucionar os erros.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Com tantas mudanças que ocorreram este ano, fica bem claro que o Banco só vê o lado dele. Gosto muito de trabalhar na Help!, mas a mudança nas regras da Caçadores me desanimou muito. Antes, eu tinha praticamente dois salários no mês, dava gosto de vender - hoje, eu preciso vender mais, tenho mais metas (inclusive todo mês aumenta) e minha premiação despencou, é um desgosto. Fora o suporte do banco que é demorado, fim de mês parece que o BMG não quer que a gente entregue a meta - DNA simplesmente não funciona. Quantas vezes tive que pedir para o cliente ir embora e voltar, por conta de sistema fora...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Como já reclamamos em pesquisas anteriores, infelizmente conseguimos efetivar pouquíssimos contatos com os clientes disponibilizados nos leads, já que os telefones não pertencem aos clientes, e não atendem.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Contato com o Banco é demorado, cai ligação, e muitas das vezes os clientes não conseguem atendimento ágil. Os produtos são Bons.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Conteúdo completo. Estão de parabéns.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Creio que o atendimento em meio de problemas, demora um pouco.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","creio que os leads deveriam sofrer atualização de cadastros com mais acertividade.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Critica : estamos tendo instabilidade no sistema no ultimo dia do mes o que nos atrapalha a acessar o DNA , Leads super conta cliente ja trabalhando anteriormente .",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Demora de promoção para o cargo de consultor II",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Deveria fazer uma higienização nos lead, pois tem uma quantidade considerável de lead com números errados e sem oportunidades.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","deveria ter menos problemas sistemico",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","DNA - instabilidade o tempo todo principalmente nos dias de pico final e começo de mês. sistema não puxa informação cliente leads totalmente errado telefone nunca e do cliente pouco contato o que dificulta chegar no cliente potencial",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","dna apresenta algumas instabilidades com o discador e em alguns momentos nas simulações.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","DNA APRESENTA FALHAS ALGUMAS VEZE E ACABA ATRASANDO ALGUNS ATENDIMENTOS",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","DNA apresenta falhas constantes",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","dna com muito instabilidade, ao ponto de perder venda. leads totalmente ineficientes na divisões por publico, não em opção de credito novo.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","DNA COM UMA ESTABILIDADE MELHOR, LEADS MELHORES",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","DNA ESTÁ PASSANDO POR MUITAS INSTABILIDADES, E A QUALIDADES DOS LEAS NÃO SÃO BOA, MUITOS NÚMEROS QUE NÃO SÃO DO CLIENTES",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","DNA oscila demais, muitas quedas durante o dia, com muita lentidão. Não somente o DNA, mas BMGconsig e app da conta. No portal único nao tem material em pdf, muitas vezes precisamos do material para treinamento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Dna possui muita instabilidade no funcionamento.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Dna sempre com erro, atrapalha muito a venda do cliente presencial, do cliente que conseguimos agendamentos e os fones de contato horriveis.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","DNA sempre com instabilidade , perdemos muito tempo esperando o sistema voltar e na maioria das vezes atrapalha na finalização da venda.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Dna tende muito a cair quando vai ressimular muitas vezes os valores somem ou mudam.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Dna trava muito e fica lendo principalmente no fim do mês acho que o ti deveria se prevenir em relação a isso todo mês e a mesma coisa , Prevenir e melhor que remediar",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Dna vem apresentando bastante instabilidade o que atrapalha no dia a dia",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","DNA vive saindo de sistema, ele em si se sempre funcionasse seria muito bom. Porém ele trava muito, cai e isso prejudica muito a todos de um modo geral e a quantidade de leads poderia ser maior e os números virem mais corretos.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","DNA.. sempre atualizado",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Do Sistema não tenho a reclamar. O único produto que me deixa chateada é o refin. amo ofertar, porem é triste ofertar um valor e cair outro. talvez seja algum problema de sistema que possa ser analisado e resolvido.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","É QUASE QUE DIÁRIO A INCONSISTÊNCIA DO SISTEMA DNA, E MUITAS VEZES A SIMULAÇÃO DEIXA A DESEJAR, CADA RESSIMULAÇÃO É UM VALOR DIFERENTE, OUTRAS VEZES, E OUTRAS NEM APARECE VALORES DISPONÍVEIS E MEIA HORA DEPOIS ESTA LÁ DISPONÍVEL, O LEADS DE REFIN ENTÃO NEM SE FALE, VOCÊ LIGA E NÃO TEM NENHUM VALOR LIBERADO PARA REFINANCIAMENTO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","É um bom sistema, a única coisa que é um pouco desvantajosa é o tempo que expira",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","é um sistema complicado não temos acesso ao suporte, ligamos para a central e muitas vezes não pega.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","É, nesse ano de 2022 achei o sistema dna assim bem lento, cai muito., e isso vem nos atrapalhando em questão de vendas. Agora houve uma melhora, ,mas antes estava caindo muito com clientes em loja para serem atendidos. Perdemos clientes dessa forma com sistema a cair direto.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Elogio: suporte técnico é excelente...",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Em geral estou satisfeira com o sistema !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","em questao ao dna temos que ter alguns ajustes na questao dos erros pois muito deles atigem porpostas onde por motivo vem e cancela... acho que o consultor junto ao sistema teria que ter a possibilidade de recuperar uma proposta perdida devido aos erros.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Em relação ao portal DNA, costuma acontecer erro de sistema com uma grande frequência atrapalhado muito nosso Trabalho de digitação de proposta. Sobre os leads, muitas ligações caem na caixa postal ou numero de contato errado. È um sistema excelente para trabalhar porem precisa aperfeiçoar nesses detalhes. Sobre o IB CONSIG, o sistema costuma dar bastante erro quando vamos finalizar a proposta, então temos que reiniciar toda digitação novamente. Poderia ser pensado na possibilidade em abrir proposta para representante legal existe uma procura muito grande para esse publico. Infelizmente o suporte para tirar duvidas de proposta em andamento ou canceladas é muito deficitário.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Em relação ao sistema , ocorre muitos erros constantes acaba que atrapalhando os consultores e em relação as letras para entrada de usuario",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Em relação ao sistema, somente o DNA que geralmente vem dados problemas de instabilidade, o que acaba causando atraso e transtorno em nossas operações diárias.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","em relação ao sistema, vem deixando muito a desejar, na maioria do tempo sistema com instabilidade que nunca se viu antes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Em relação ao suporte deixa muito a desejar. Sinceramente nos franquiados precisamos ter um canal direto com a mesa de crédito para nos ajudar em relação as pendencias.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Em relação aos produtos para melhor eficacia de vendas, precisa de melhorias nos sistemas algo que não trave e que não tenha demora devido a mal eficácia do sistema em alguns momentos",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Em relação as taxas, algumas taxas são mais elevadas em relação a concorrencia",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Empresa com excelência nos produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Empresa com excelência porém o sistema muito lento (pesado), o aplicativo BMG deixa muito a desejar (lentidão ), demora muito e não finaiza nada.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Empresa de otima qualidade tenho orgulho de pertencer.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Empresa estruturada . Produtos que atendem as necessidades . Ótimos treinamentos",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Enriquecer mais os leads,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","ENTRE TODOS OS PRODUTOS O MAIS DIFICIL DE SUPORTE SAOS OS QUE SAO PASSADOS PELO IB CONSIG A DEMORA DE RETORNO E HORRIVEL",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Esperando melhorias com a nova gestora",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Esse é um das maiores dificuldades, pois o sistema quase que diariamente trava. Sugestão para agilizar o processo seria alguns campos do cliente já vir pre preenchido",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Esta bom evoluindo cada vez mas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","estamos no caminho com os leads",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Estamos tendo um custo com o sistema sem retorno da ferramenta utiklizada com essa",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Estou satisfeita com e com suporte oferecido pela Help e as ferramentas !!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Estou satisfeita com o sistema e com equipe de suporte sempre que preciso eles ajudam.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Eu acho o portal do único muito complexo, os materiais dispostos são muito limitados e difíceis de achar. É preciso abrir muitas janelas para achar o que procura, além de ter muitos links que depois que clicamos diz não estar disponíveis.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Eu acredito que poderiam disponibilizar a opção de atendimento 1 e atendimento 2. Na tabulação do DNA. Isso nos ajudaria a atender maiores demandas em menos tempo, ajudaria bastante para ajudar com relação ao Blip, ou algum caso especifico presencial.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Excelência em treinamentos, nos produtos oferecidos e em tudo no geral nada a reclamar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Existe uma demora na volta de quando o sistema do DNA e BMG Consig caem, fazendo assim ficar mais tempo sem ter acesso as simulações de venda.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","existe uma eficácia em suporte porém precisa melhorar o material desitinada a venda como por exemplo uma melhor qualidade de leas paraque o cpc seja mais assertivo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Falando sobre os erros sistêmicos do DNA... ocorre erros que travam todo o sistema e que atrapalham a produção, não é sempre que acontece e quando acontece, geralmente a TI resolve rápido. Com relação aos erros que acontecem em relação a propostas de CNC, erro na averbação das propostas no INSS... falta comunicação clara do banco, exemplo, recentemente teve um erro na dataprev, eu recebi um comunicado do Itaú que o dataprev esta com erro e que não estavam conseguindo averbar as propostas de consignado. As propostas de CNC estavam demorando para averbar e após o banco efetuar o pagamento, liguei varias vezes no SAF para saber se estávamos tendo algum erro na averbação, pois estava demorando para o banco efetuar o pagamento e eles me informavam que não tinha nenhum erro e que estava tudo certo. Com isso, imaginei que o erro era do BMG, ocasionando uma frustação por não saber o que fazer e nem o que responder para os clientes que ficavam perguntando de hora em hora o porque estava demorando mais de uma semana para o banco pagar, após eu ficar sabendo que o erro foi no sistema do governo, tive outro ponto de vista em relação ao problema, consegui contornar a situação com os clientes e eles entenderam que o erro era no INSS e não no BMG. A falta da transparência nos trás uma insegurança, pois não sabemos o que dizer ao cliente em relação a prazos, e entre outras coisas, com a informação posso pensar em alguma forma para contornar a situação e o cliente não ficar bravo comigo e com o banco. Este texto é para tentar mostrar ao banco que uma simples informação pode mudar uma situação deste tipo, tanto para bom quanto para ruim, só depende do entendimento do consultor/supervisor. No meu caso, não iria ter desmotivado e sim continuado com foco total pois eu saberia que o erro eira ser corrigido o mais breve possível. Não estou criticando e nem estou insatisfeito com a Empresa/banco, pelo contrario, vejo muito potencial aqui, este foi apenas o meu ponto de vista.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Falta um sistema de discador predidito para otimmizar a operação. Lead BMG CARD muito fora do perfil.",null,"Franquias - Gerente / Gestor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Ferramentas com bons índices de aprendizado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Ferramentas fáceis de utilizar.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","fico feliz o BMG junto a Help esta sempre se renovação porém existem produtos e ações novas que muitas vezes aparecem antes da explicação e a atualização do UNICO é bastante insatisfatória.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Final de mês muita instabilidade e quando começa um produto novo...Banco quer ser o primeiro a fazer e não tem suporte favorável para franquias.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","geralmente tem instabilidade, fica dando erro, e também tem clientes que ja estão com muitas parcelas pagas e não libera o refin de Credito pessoal. quando abrimos requisições demoram muito a responder. e as vezes nem respondam. ai os clientes acabam saindo do banco porque não temos créditos disponíveis.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Gostaria de conseguir navegar em outras abas enquanto ligo para os clientes da agenda no dna. Também seria otimo conseguir copiar o cpf dos clientes da agenda.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","gostaria de ter uma tabulação de agendamento quando chega um cliente em loja, ver de colocar contatado ter este agendamento para não queimar leds. devido essa questão estavamos tafbulando errado para não queimar. e devido esta questão estamos sendo cobrados.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","gostaria que fosse criada a ferramenta QRCODE para gerar links de formalização.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Gostaria que o material da trilha de aprendizagem ficasse disponível.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Help sua loja de credito maravilhosa",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Hoje a dificuldade de usar o leads é gigantesca. Existem muitas regras implantadas, como o uso do 0303, então o que já era difícil se tornou quase impossível. Não conseguimos nos comunicar com o cliente, por isso a utilização dos leads deixou de ser nosso carro chefe para prospecções, acredito que nossas ações tenham mais sucesso do que os leads.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Hoje a gente não consegue contato com o cliente, a quantidade dos leads são ok, mas o contato com o cliente é muito baixo, demanda muito esforço para que o consultor consiga falar com um único contato. Para as resoluções de problemas com o leads, não é tão simples. Eles demoram muito e demandam um tempo que não temos. Queria que tivesse leads de refin de CNC em meu balde é algo que sinto falta.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Hoje como é feito não funciona mais, está ultrapassado. Ninguém atende o telefone, precisa inovar com urgência, caso contrário, cada vez mais vamos a captação vai cair.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Hoje é necessário que nossos consultores coloquem muita energia para que consiga falar com um cliente através dos leads fornecidos. Nosso público já é um público mais difícil de lidar, mas com a determinação de colocar o 0303 dificultou ainda mais, os clientes não atendem e com isso caiu 40% o sucesso de contato.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Hoje temos a quantidade e a qualidade adequada para os leads que nos são dispostos, o que ocorre é que por conta da lei da Anatel, somos obrigados a usar o 0303 e isso prejudica na comunicação com o cliente. Porém, quando conseguimos contato, os leads funcionam de forma adequada e com exatidão.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Hoje, de cada 100 leads apenas 3 ou 4 que são realmente bons, tem produtos que as vezes a lista vem com 10 leads que não dá pra meio período e então tenho que comprar leads de fora. O Único ainda falta muitas informações, tinha que ser mais interativo, fácil e intuitivo. Por exemplo, não consigo ver nada de comissionamento com facilidade.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","IB CONSIG CAIU MUITAS VEZES O Acesso",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","IB consig, é um sistema lento e a digitação individual quando o cliente tem vários contratos para refin/port é morosa e faz com que a gente perca por exemplo tempo que poderia estar acionando.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","IBCONSIG muito instável, trava por muitas vezes. Dificuldade para anexar documentação, não aceitar alguns formatos e tamanhos. Falta um campo de observação, se um doc de um cliente que não assina pendencia você não tem um retorno do motivo, tendo que ligar no suporte, onde o mesmo não tem acesso. Você tem que entrar na proposta e anexar a documentação por outra tela para que o analista tenha acesso.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Infelizmente ocorrem muitos cancelamentos devido a desatenção da Mesa de Crédito.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","informações flegadas que não conseguimos trocar no DNA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Insatisfeita pela qualidade dos sistemas, quase sempre apresenta problemas, muito lento, cai toda hora, instável demais, muitas vezes está com cliente na loja não deixa nem simular e nem digitar a proposta e demora horas pra voltar e o suporte técnico demora e deixa muito a desejar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Instabilidade do sistema DNA E IBCONSIG todos os dias.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Instabilidade no sistema DNA acaba atrapalhando nossos resultados",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Intabilidade recorrente no DNA , LEADS com telefones não atualizados isso impacta no CPC.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Ja tive cliente que nao consegui finalizar a proposta por conta da foto da cliente, a e cliente envelheceu e o sistema nao aceitou",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","juros do cnc ,atraso nos suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","leads 80% com numero errado e que não existe! sistema lento e com muita instabilidade!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Leads ajustar quando o cliente é falecido tirar esse Lead e contato errado",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Leads com os mesmos clientes, nunca consegue contato..",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","leads com telefones desatualizados.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Leads de acordo com a localizacao de cada cidade seria bem util.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Leads desatualizados, apresentam muito erros, desde a oferta atualizada , até os contatos disponíveis - estes não são higienizados como deveriam - pois as informações flegadas de não pertencem a cliente, e outras tabulações feitas pelos consultores, não são acatadas , pois percebe-se os mesmos contatos retornando ao longo dos períodos; Sistema instável ao longo do mês, o que dificulta o processo de vendas;",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Leads desatualizados. deveriam ser mais acertivos.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Leads desatualizados. deveriam ser mais acertivos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Leads do DNA encontra-se em péssima qualidade e gera desfalque de tempo e frustramento ao alcançar as metas",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Leads é algo bem complicado, hoje na Help todos os leads passam por dentro de sistemas manuais, deixando a utilização pelo consultor muito complexa. São sistemas que a usabilidade não é nada fácil, demanda muito tempo para conseguir passar de um lead para outro, precisamos ligar, tabular e depois retornar para liberação de um novo, mas o processo em si demora por conta da quantidade de números inexistentes, ocupados ou até mesmo que não são a pessoa denominada. Poderia ser algo mais automatizado, de uma maneira que ajude e agilize o processo dos consultores. Não aparece aqui, mas gostaria de registrar que o sistema de vendas das franquias é péssimo, se eu tivesse que avaliar o sistema de front (DNA) a nota seria 2, não nos atende, fica horas fora do ar, tem uma péssima usabilidade, digamos que ele mais atrapalha que ajuda.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Leads MELHORES MAIS ACERTIVOS COM TELEFONES QUE REALMENTE POSSAMOS ENCONTRAR O CLIENTE POIS ESTA CADA DIA PIOR A QUALIDADE DOS LEADS NAO ADIANTA DISPONIBILIZAR VARIOS E NAO FOR ACERTIVO O TELEFONE DEVEMOS TER ALGUM MEIO DE ENTRAR CONTATO COM OS CLIENTES JA DA LOJA ( CARTEIRA ) IDENTIFICANDO COMO LOJA Help, POIS COM A NOVA REGULAMENTAÇÃO NINGUEM MAIS ATENDE O TELEFONE.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Leads precisam melhorar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Leads repetidos, telefone mesmo que colocamos contrato errado volta o mesmo numero que não é mais do cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Leads, voltam com pouco tempo de contato nao tendo rotavidade nos leads que nao foram acionados. Higienizaçao dos telefones Informaçoes de clientes novos incompletos. Disponibilizaçao envio sms e whatsApp para clientes direto do sistema",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","leeds desatualizados",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","maior suporte e resolução de problemas críticos.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Mais atenção à instabilidade DNA e lentidão e erros IBCONSIG.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","mais informação de sistema .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","me refiro ao sistema que muitas das vezes estão fora doar, na hora das formalizações não abre.não funciona ,é bem difícil,os clientes com a demanda de muita concorrência, não querem fazer até o final.sendo não todos por que fazemos uma boa argumentação e persuasão de vendas para a venda dos produtos.Mais poderia ser melhor com certeza e em relação aos pagamentos.muitas das vezes não é o prazo.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Melhorar a agilidade do sistema do IBconsig, pois é lento, se dá algum problema, precisa ser redigitado tudo novamente, difícil visualização para quem está começando na Empresa.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","melhorar a base de clientes com a atualização de cadastro",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Melhorar a qualidade dos Leads.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","MELHORAR O DNA , AS VEZES MUITO LENTO E COM LEADS REPETIDOS .",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","melhorar o sistema do dna",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Melhorar o suporte do apoio",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","MELHORAR SISTEMAS DE LEAD, OXIGENAR CARTEIRA, MUITO CLIENTE REPETIDO.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","melhoras nos leads , o banco deveria fazer higienzaçãoo nos leads quinzenal, pq é muitos clientes repetidos",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","melhoria na formalização do sindnapi.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Melhoria na instabilidade do sistema",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","MELHORIA NAS OSCILAÇOES DO SISTEMA",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Melhoria no suporte e na agilidade",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Melhoria nos Leads, principalmente no refinanciamento, aparece clientes para acionar, porém são clientes sem nada liberado e que refinanciou recentemente.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Melhorias em questão de suporte, e estabilidade seriam excelentes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","mesa com muitos problemas na analise",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Mesa tem que ser mais flexível, e falar melhor com cliente pois falamos de jeito e as vezes perdemos a cliente pelo pode deles falarem principalmente quando se trata de super conta, avaliar melhor as espécies 31 e 32 pois perdemos vendas por documentação.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Meu desapontamento refere se na instabilidade e demora a se solucionar o problema,e o portal ao qual nós consultores temos de se conectar para auxiliar o cliente por diversas vezes encontra se com instabilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Minha insatisfação é somente com a queda constante do sistema DNA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Minha maior contestação é que o lead não é acertivo na maioria das vezes você liga muito e fala com duas pessoas.",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Muita demora para resposta quando temos um problema de sistema, muita instabilidade em todos os sistemas. Os leads são sempre os mesmos e já faz mais de dois anos que trabalho aqui, não tem renovação.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","muita dificuldade em aciona, nesse leads, pois não conseguimos falara com quase ninguém pois as pessoas não atende,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","muita instabilidade no sistema",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","MUITA INSTABILIDADE NO SISTEMA ESSE MES",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Muita reclamação dos consultores sobre a qualidade das leads",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Muito satisfeita com a evolução da Help!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Muitos erros de sistema e difícil manutenção",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Muitos leads sem contato com o cliente",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","muitos leads sem contato com o cliente.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","muitos problemas técnicos dentro do sistema, todos os dias tem algum problema, deveriam melhorar nessa parte.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","muitos produtos adequando para cada perfieis diferentes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","NA MINHA REGIÃO REGISTRAMOS UM GRANDE NUMERO DE CLIENTES COM PROBLEMAS NA CONTA DO BMG ONDE É NECESSARIO O APOIO DO SUPORTE, ONDE COM O MESMO MUITA DAS VEZES TEMOS QUE \"SUAR\" PARA CONSEGUIR UM ATENDIMENTO BOM.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","na nossa loja e mto dificil ter um retorno de ligações!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Na plataforma único de Roteiros é tudo muito incompleto, vc precisa rodar todos os sistemas pra encontrar um Roteiro Operacional completo...Vai no único não tem, vai na academia tem, vai na academia não tem, vai no único tem...precisa alinhar e disponibilizar todo o material operacional, Roteiros de todos os produtos, material de gestão e vendas em um único sistema, acho desorganizado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Nada a Questionar temos o maior suporte em relação ao sistema",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","não temos agilidade nas resposta das requisições",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Não tenho muito sobre o que falar dos leads, tem quantidade e qualidade, mas não temos o que fazer a respeito do cliente que não nos atende. O que acho que precisa melhorar é a respeito do atendimento na resolução de problemas. O atendimento poderia ser mais rápido, às vezes quando o retorno chega, não é mais tão útil para a equipe. Sobre o único, ele tem muitos detalhes que precisam ser revistos, O sistema cai muito, fica inoperante, dá acesso indisponível, você clica em uma aba e ela dá erro, não abre e isso nunca tem uma solução rápida, é constante.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Não tenho nenhuma dificuldade em relação aos sistemas, estou totalmente adaptado e feliz com nossos sistemas, totalmente satisfeito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Não ultilizamos mais o sistema DNA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","No caso do DNA, entendo que pode acontecer de não funcionar vez ou outra, porém, no final do mês quando mais precisamos sempre acontece alguma coisa, e nunca há muito o que o consultor fazer.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","No DNA temos muitos erros as sistema trava",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","No leads tenho dificuldade em localização quase nunca encontro clientes tirando que a lojas que estou trabalhando estão bem bagunçadas, falam que temos algumas campanhas, mais não temos",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","No momemto não tenho o que reclamar , muito bom os produtos !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","No quesito sistemas, creio que o dna cai bastante e a conta BMG também",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Nos leads recepcionados deveria vir com o banco que o cliente recebe, principalmente não deveria vir cliente que recebe na Agibank e Mercantil. O sistema precisa ser atualizado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Nos ultimos meses o sistema DNA está com muitas quedas e afeta bastante o tempo de atendimento e acionamento dos consultores.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Nosso balde de leads acabam muito rápido, poderiam estar melhorando em relação nos oferecendo um lead mais assertivo e com mais possibilidades de vendas( mais clientes)",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Nosso mix de produtos é o melhor do mercado ,agrega tudo que nosso clientes precisam ! não atendemos o público autonomo que é a maior procura.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Nosso sistema infelizmente não é fácil e sempre temos problemas de sistema",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Nosso sistema muitas vezes acabam caindo, demonstram erro e na maioria das vezes não solucionam o problema rápido e acabamos perdendo muitas oportunidades.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Nosso sistema não tem uma boa frequencia , muitas das vezes com erro .",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Nosso sistema precisa ser mais eficaz, tem muitos problemas durante o dia",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","o banco precisa melhorar na estabilidade do sistema DNA, e nos leads precisa filtrar clientes nos leads certo, (ex: leads novo aparece clientes que recebem em bancos que não fazemos)",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","O DNA apresenta diversos erros",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O Dna cair muito , as simulações de cliente varia muito quando você sair para reisumular uma proposta . A instabilidade do Dna e incrível praticamente todos os dias tem erro , algo não esta funcionado ,a resposta que recebemos sempre o Ti esta trabalhando . O app do BMG outro que só viver fora o cliente não faz transferência, pix , não consegue pagar contas ou passa o dia todo fora ou a central das transferência que passa o dia todo sem atendente . Todos os meses os salários do cliente esta havendo atraso cada mês que se passar a demora vai só aumentando , isso vai so deixando os clientes mas triste .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O Dna é um sistema que sempre está com erro durante, porém, no final do mês o sistema se agrava.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","o DNA fica muito tempo fora, o cliente em loja , acaba de desistindo",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","o DNA não fica uma semana sem ficar fora do ar , e tem dia que é o dia todo , e isso nos prejudica porque trabalhamos com DIARIA , e se não batemos ela um dia , nos prejudica no dia seguinte , e a meta da loja é mantida , mesmo se perdemos um , dois , dias de produção , não é descontado da meta da loja , então isso nos prejudica bastante .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O DNA poderia deixar, simular um novo atendimento, mesmo que estamos ja simulando, pois as vezes estamos fazendo simulação presencial, dai recebemos ligação e vamos fazer simulação, não conseguimos temos que efetuar ligação para conseguir fazer a próxima simulação. Quando colocamos telefone errado deveria sair do lead, porém continua. Sobre OS LEADS, os telefones custa atender, e geralmente quando atende não é da pessoa, e não passa uma semana, a mesma pessoa volta para religar. Então poderia melhorar a qualidade deles e tem realmente leads melhores.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O DNA tem muita instabilidade dificultando o trabalha, assim como só pode ser aberto uma tela do mesmo, os leads não nos ajuda em nada com o fluxo da nossa loja, consequentemente, não ajudar a bater a meta. O IBCONSIG já tem uma estabilidade melhor.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","o ib consig é uma plataforma que parece que parou no tempo , deve passar por uma atualização sempre da erro, cai toda hora ai tem fazer loguim novamente.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O ib consig vive com erro, e quando esta digitando ele nao salva, e cai, tem que digitar tudo de novo. Ja o dna nem se fale, uma lentidao, e somos cobrados por numeros de agendamentos, e temos que entregar,porem o sistema nao ajuda, e no mailing de telemarketing ,poderia filtrar somente o telef do cliente, os que nao for ,poderia tirar da base, iria facilitar muito, tem 1 milhao de teelf q n existe, e qdo agenda o cliente ele poderia ir p tela com o telef certo q conseguiu falar com o mesmo,",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","O ib e o Dna são funcionais e quase não trazem problemas, já o BMG consig cai com frequência.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O IBCONSIG É O MAIS COMPLETO O DNA AS SEXTAS FEIRAS TRAVA MUITO, E MUITAS VEZES NÃO ATUALIZA SOBRE OS BENEFICIOS DOS CLIENTES",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","O leads é um problema na nossa loja, a quantidade não é ruim, mas também não dá para ser considerada boa. A avaliação da qualidade é algo complexo, se formos avaliar a quantidade de números que tentamos contatos e não conseguimos a nota seria 0, mas precisamos levar em conta que muitos nem atendem por presumir ser de telemarketing. Considerando os que conseguimos contato, posso dizer que é bem assertivo. Qualquer problema relacionado ao leads tem que abrir chamado no portal, demora cerca de 24h pra ter uma resposta e nesse tempo ficamos dependente do gerente comercial. Algo que acho que deveria existir são leads do itaú, porque não faz sentido termos meta de um produto que nem temos a quem divulgar.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O leds infelizmente 95% não tem mais o número ou não é o cliente! De fato fica difícil pois acaba perdendo um certo tempo acionando para números inesistentes, precisam de uma atualização. O ib Consig expira com muita facilidade.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","O meio de suporte e comunicaçao para esclarecer para com cliente é muito dificil, se tratando da central de atendimento, deveria ser um canal com mais facil acesso.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O portal único poderia ser atualizado mais rápido.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","O problema com os Leads é que o CPC é muito baixo, os telefones estão errados, não pertencem a pessoa na descrição ou nem se quer conseguimos falar. Além disso, se tivermos que recorrer a central, para dúvidas ou auxílio, a resposta é muito demorada.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O problema com os Leads é que os contatos não dão certo, a quantidade é relativamente boa, mas não funciona direito e tem muitas falhas. Para solucionar as falhas demora muito e isso também é ruim. O portal é bem complicado, não consigo utilizar nada de lá. Não sei se é um problema somente comigo, mas se clico nas reuniões do conselho para ver as notas ele não abre, quando decide abrir algo, abre uma reunião de 2021. Para currículos é a mesma coisa, são todos de anos anteriores e nunca atualizado. Na verdade, a maioria das coisas que eu clico ele fala que a página que procuro não existe, são muitos itens que não conseguimos usar.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O problema consiste em conseguir contato com a pessoa certa, não porque o leads está errado, mas por causa da nova regra da Anatel que implantou a medida obrigatória do 0303 antes do nosso número.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O problema é que o cliente não aceita nosso contato por conta do 0303, o banco poderia usar sms para divulgação assim como nossos concorrentes. A Help tem que entender que o mercado mudou, o telefone não faz mais efeito, tem que gerar uma nova estratégia, porque isso afeta nosso movimento. O banco aumenta a meta, mas não tenho captação de cliente para conseguir atingi-la, então o banco precisa bolar uma estratégia rápida para voltarmos a faturar.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O SISTEMA A AS VEZES NÓS DEIXA NA MÃO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O sistema ajuda com a formalização dos creditos.só precisa ser atualizado constantemente",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O sistema anda muito falho impactando nas vendas, além de muitas vezes não ser intuitivo",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O sistema anda péssimo cai todos os dias, no mês anterior enfrentamos muito problemas que prejudicou a entrega. A Empresa precisa urgente melhorar a parte de TI pois todos os dias estamos enfrentando instabilidades.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","O sistema as vezes oscila mas não é com frequencia, costuma ser bem ágil.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","o sistema cai muito e acabamos perdendo vendas devido esses problemas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","O sistema consig constantemente fica instavel dificuldando algumas vezes no atendimento.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","O sistema de geração de leads é bom, os contatos gerados tem qualidade, conseguimos falar, apresentar os produtos, propostas e afins. O problema esta na agilidade para fazer o processo. Como ainda é tudo manual, o tempo que a equipe do setor Help leva para fazer uma ligação, minha equipe de call center do consignado efetuam seis. A Help como uma Empresa que está sempre querendo evoluir tecnologicamente poderia alterar o modo de funcionamento de seus leads, gerando de forma automática, o que traria maior dinamismo e eficiência para a equipe de contato.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O sistema de informação esta bacana.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O sistema deixou muito a desejar durante quase 3 meses. Com muitos erros!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","o sistema dna em alguns momentos instável e pode comprometer o resultado da loja.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O sistema DNA precisa melhor muito por que qaundo precisamos ele nao funciona , e no termo leads tambem precisa se que seja atualizado com mais frequencia por que toda semana voltam os mesmos clientes para ser acionados que muitas vezes nen atenderam as inumeras ligacoes que ja fizemos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","o Sistema DNA PRECISA MELHORAR MUITO, POIS QUANDO MAIS PRECISAMOS ELE NÃO FUNCIONA",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","O SISTEMA DNA TEM CAIDO TODOS OS DIAS VARIAS VEZES NO DIA , O QUE NOS ATRAPALHA MUITO PRINCIPALMENTE COM ATENDIMENTO COM CLIENTE EM LOJA QUE TEMOS QUE FAZER O CLIENTE ESPERAR SEM NEM SABER O TEMPO QUE LEVERA , OUTRA COISA É SUPORTE TRAVAS EM PROPOSTAS NO FINAL DO MES É INCRIVEL PROPOSTAS DE CLIENTE BMG PAGAS EM MINUTOS TRAVAM E DISTRAVA APOS AS 17 OU NO DIA SEGUINTE O QUE ALGUMAS VEZES JA IMPACTOU EM PREMIAÇOES OU ATE MESMO NA VISAO DO CLIENTE QUE FEZ POR QUE PRECISAVA NO DIA , ESTES TIPOS DE PROBLEMAS TEM QUE SER RESOLVIDO COM UM PRAZO MAIS CURTO",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","O sistema Dna tem sido muito instável, com constante erro em dias corridos e isso tem feito muito a diferença na finalização das vendas",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","O sistema DNA, está horrível, sai toda hora, e as vezes demora muito tempo para retornar. Ao menos na minha região e minha loja, os leads estão muito ruins, fazemos a média de mais de 300 ligações por dia, e falamos com 11 pessoas a loja inteira, conseguimos falar com pouquíssimas pessoas.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","O sistema DNA, muitas travas, erros, diariamente, isso dificulta na agilidade dos processos, principalmente com cliente em loja.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","o sistema é bem claro e objetivo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O sistema é bom e funcional porém precisa melhorar e deixar as informações mais claras e uteis com somente o essencial na tela, permitir uma edição das informações para atualização de dados dos clientes e também excluir aquelas que não pertence mais aos clientes, pois muitas vezes o sistema está congelado com uma informação que não corresponde a realidade e não conseguimos editar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","o sistema é de exelente qualidade",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O sistema é maravilhoso de mexer , super prático e os produtos conforme vem entrando sei absorver pra passar para meus clientes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","o sistema e muito",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","o sistema é muito bom",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O Sistema é muito falho a maioria do tempo está com instabilidades e falhas onde acaba atrapalhando a nossa operação e perdendo vendas. resolução de problemas é muito burocrático.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","o sistema fica dando erro, assim atrapalha o fluxo de vendas",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O sistema Ib na minha opinião necessita de mais agilidade para estarmos concluindo a proposta",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","O sistema IBConsig poderia melhorar em questão de agilidade e eficácia do sistema , pois trava bastante dificultando nosso atendimento com o cliente .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","o sistema muito instável atrapalha as negociações . suporte muito lento para resolver os problemas Muita demora na demanda do apoio BMG aos retornos de email",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O sistema normalmente está favorável.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","O sistema poderia ter uma melhor eficacia, e as manutenções feitas durante o horario que não estamos usando pois isso atrapalha o processo da venda.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","o sistema sao super praticos,tem dias que ta lentos mais consegue vender",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","O SISTEMA SEMPRE CAI, NÃO TEM UM DIA NA SEMANA QUE NÃO FICAMOS SEM SISTEMA, JÁ PERDI CLIENTES POR ESTE MOTIVA, AS VEZES EU CONSIGO FAZER O CLIENTE ESPERAR UM TEMPO, MAS NÃO É SEMPRE QUE SEGURAMOS TANTO TEMPO, TEVE DIA DE FICAR O DIA TODO SEM SISTEMA. SISTEMA BANCÁRIO TEM QUE SER COM MAIS QUALIDADE E SUPORTE, FORA QUE PERDER CLIENTE POR CONTA DE SISTEMA, NÃO ESTÁ NO NOSSO ALCANCE RESOLVER, INFELIZMENTE",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O sistema também é muito prático, e eficaz.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O sistema tem apresentado diversas falhas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","O sistema tem é ótimo, mas durante a utilização ele trava fácil e se demorar uns 5 minutos para fazer uma movimentação nele tem que voltar.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","O sistema tem muita lentidão, e quando acionamos o suporte a resposta além de demorada, na grande maioria não é resolvido os problemas para liberação do sistema e fácil acesso pra resolução do propblema.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","O suporte tecnico é fraco de mais, temos consultores com mais de um mês sem IBconsig, sem DNA e sem BLIP",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","O UNICO NAO ATUALIZA CORRETAMENTE DURANTE O MES, O SAF DEMORA COM PRAZOS E AINDA NAO ENTENDE O QUE É REALMENTE PRECISO NOS ERROS DE SISTEMA",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","organizar uma comunicação eficiente entre os setores.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Os clientes dos leads de super conta estão muito repetidos já a muito tempo e as vezes tem clientes que tem refin e não aparece no lead de refin.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Os contatos através dos leads estão bem complicados, sei que muito dessa dificuldade se dá por conta da Lei geral de Proteção de Dados (LGPD), mas tem sido bem difícil. Para conseguir fala com três clientes é preciso ligar para pelo menos cem contatos. Já aconteceu de o relatório de leads apresentar os números equivocados em algumas das nossas lojas, mostrando números a mais de contatos que nunca ocorreram, prejudicando o andamento da equipe pois é através desses dados que nossa equipe é cobrada periodicamente. Quanto a qualidade de informações e atualizações, é ótima! Os dados condizem com o que é nos apresentado, o maior problema mesmo tem sido conseguir ser atendido pelos nossos contatos.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Os discadores poderiam ser mais ágeis, automáticos, hoje nossos consultores perdem muito tempo tentando falar com o cliente. Quando tinha o balde único, os clientes eram direcionados para nós apenas depois que falasse Alô e tínhamos uma boa demanda, hoje perdemos muito tempo buscando o alo do cliente.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","os leads , deveriam ser mais amplos para um publico maior , com telefones acertivos, se investir mais em leads acredito que melhoraria mais em questao das vendas , principalmente com consigandos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Os leads 90% são de números que não pertencem ao cliente, o DNA esteve muita queda de sistema no último mês no qual prejudicou muito nossa produção.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Os leads de super conta estão vindo fora do periodo da concessão, isso faz com que perdemos tempo. Não estão nas bases que deveriam estar, exemplo, balde novo, com cliente que recebe no bradesco e não é super conta não tem como trabalhar CNC para este cliente!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","os leads estao cada vez pior o contato e com telefones que as vezes nunca foram do cliente",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Os Leads estão desatualizados, por exemplo: o Lead de refinanciamento busca clientes sem Refin! Lead de saque complementar, busca cliente se Saque!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","os leads não consegue falar com clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","os leads precisam melhorar muito, pois ligo pra 300 e não falo com nenhum",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Os leads são horriveis, dificil contatro com cliente principalmente na base super conta! Alem o fato de colocar clientes do ABC, Zona sul na base da zona leste!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Os leads são um grande problema em nossa unidade, é muito difícil conseguir falar com os contatos gerados pelo sistema. Já era bem difícil antes e agora que houve o acréscimo do 0303 na frente dos nossos números ficou ainda pior. Com isso não conseguimos pontuar de forma correta se o problema está na qualidade dos leads gerados ou é o cliente quem recusa a ligação. Sobre o único Help, em minha opinião poderia ser mais simples, as vezes vem muita informação, muitas imagens que acabam poluindo e atrapalhando o entendimento das informações. Tem que ser mais resumido, simples e objetivo.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","os leads sempre tem os mesmo clientes, e até cliente com impedimentos ou que não tem ofertas dentro de super conta, global, era bom sempre higienizar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Os leads tem pouca assertividade de contato.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Os leads ultimamente estão nota 10, talvez um atento ao IBconsig em relação as informações deixadas, nem sempre fica tão claro ou conseguimos um retorno rápido do Apoio, mas no geral esta top",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","OS LEDAS PODERIA TER MAS ACERTIDADE AS INFORMAÇOES",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Os números não são nada assertivos, depois da mudança para 0303, os clientes não atendem e ficou mais difícil acionar, o fale sempre mais apresenta muitas falhas tb que atrapalha bastante.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","os produtos são bons atende a necessidade dos clientes",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Os refins dos leads para loas a maioria vem zerado, ofertando apenas BMG card no lugar do refin. poderia abrir sindnap para loas e bpc.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","OS SISTEMA PARA DIGITAÇÃO É BOM, MAS PARA PESQUISA DE CONTATOS DE CLIENTES PRECISAMOS DE MAIS UM SITE DE BUSCA PARA FAZER LIGAÇÃO.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Os sistemas facil de serem trabalhados, porem deveria ser mais agil",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Os sistemas precisam melhorar muito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","os sistemas sao bons",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Os sistemas, em especial o BMGCONSIG, passa por VARIAS instabilidades durante o dia. Não se tem suporte tecnico com rapidez na solução dos problemas, como também, nas propostas digitadas não se consegue ter atuação da loja, onde muitas vezes leva o cliente a uma insatisfação pela falta de agilidade",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","os telefones na maioria das vezes estão errados",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Os valores liberados de refin CNC são muito baixos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","OTIMIZAR AS INFORMAÇÕES, SUPORTE TÉCNICO DEIXA A DESEJAR",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Ótimo suporte técnico e adequado sem demora para resolver, DND as vezes apresenta lentidão porém em pouco tempo já volta o normal.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Para maior capitação de clientes, é interessante uma maior clareza do público atendido em todos os portais",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Para mais de um contrato no caso de Refinanciamentos dos consignados para um mesmo cliente - Sugestão , fazer o processo de uma única forma, unificando assim os empréstimos exemplo: Cliente possui dois empréstimos consignados com parcelas de 20,00 R$ e 40,00 R$ Seria excelente poder Unificar esses dois contratos em um Único contrato , com uma parcela de 60,00 R$ --- A concorrência faz isso - Exemplo ( Santander)",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","percebo muita falha no sistemas, principalmente uma falta de atualização nos leads.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Pode ter uma material especifico so para gestão",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Poderia ser realizado uma higienização correta dos leads, conseguimos ter essa base pois com o volume acionamentos, verificamos que muitas das vezes o contato cliente aparece em leads diferentes pra consultores diferentes no mesmo dia , as vezes só com minutos de diferencia. Fora a questão telefone errado ou cliente com impedimento sem tratativa e ainda disponível para acionamento.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Poderia verificar outra opção sobre o prazo dos leads voltar para o bolde de acionamento, o prazo de 20 é muito longo... REFIN, não deveria ter balde de espera esse cliente deveria está disponivel o tempo todo para a loja acionar, não ficar aguardando 20 dias de acordo a tabulação... Opções de tabulação não facilita em nada o dia a dia.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Ponto de melhoria é o sistema.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Portal dna tem apresentado instabilidade",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Portal quase todos os dias, fica fora do ar, principalmente final do mês, época crucial para atingimento de metas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Pouca assertividade de contatos e informaçoes atualizadas, poucos leads disponiveis, mantendo os mesmo sempre,corriqueiros.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Praticamente todos os dias temos problemas de sistemas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Precisa aparecer a idade , quando o cliente cancelar no prazo de 7 dias deveria aparecer uma mensagem, o Sistema do BMG Card perdi as Ades do cartão Benefício. Referente ao tempo do rajada deveria se limitar a 4 toques , e não pode aparecer os impedidos e os atrasados deveria ser por categoria deveria aparecer somente em outro produto não no CNC. Deveria ter um botão para mudar o tipo de formalização ao invés da pessoa ir ate no reestimular Não devirá aparecer o número de telefone que esta escrito não pertence ao cliente isso trás mau estar ao contato.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","precisa de algumas melhorias , as informações deveriam ser mais claras.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","precisa de mais agilidade nos sistemas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","precisa de muita melhoria na parte de sistema.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Precisa liberar mais leads",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","PRECISA MAIS AGILIDADE",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","precisa melhora o DNA pois da muito erro.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Precisa melhora o sistema pois a todo momento o sistema cai deixando na mão a loja.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Precisa melhorar a navegação entre os diversos módulos e telas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","precisa melhorar a questão da instabilidade ,sistema tem sido um pouco falho , pois tem dias que está inoperante , sempre quando chega dia 20 o sistema fica muito lento , leads ,tem ,porém o insucesso das ligações de saque de refin de cnc e super conta ,é muito, entre 10 que ligamos 1 conseguimos contato.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","PRECISA MELHORAR MAIS A QUALIDADE DOS LEADS . TEMOS A MAIOR DE LEADS DE SUPER CONTA POREM NÃON TEM QUALIDADE A MAIORIA (TELEFONES INEXISTENTES, ERRADOS NA MAIORIA DO DIA SOMOS XINGADOS POR CLENTES QUE INFORMA QUE LIGAM VARIAS VEZES É NÃO E DA PESSOA ..",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Precisa melhorar muita coisa, os leads são pessimos, quase impossivel conseguir contato com clientes, telefones não são assertivos, sem contar que colocam clientes do abc em lead da ZL.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Precisa melhorar na qualidade dos leads, muitos números que não e do cliente.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Precisa primorar o sistema mais .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","precisa ser atualizado o sistema E ser mais claros nas inconsistência",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Precisa ser melhorado, Estabilidade: disponível a maior parte do tempo e Suporte técnico para resolver problemas do sistema.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","precisamos com urgencia de um suporte que saiba identificar e solucionar",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Precisamos de agilidade na correção de erros e quedas de sistema, que muitas das vezes nos deixa na mão.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Precisamos de leads mais acertivos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Precisamos de mais retorno do apoio e saf.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","precisamos que o BMG faça mudanças para o site melhore e não fique caindo e dificultando a venda!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Precisamos urgentemente de uma correção no TI, no processo de analise e na caçadores.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Prescis amelhorar o sistema",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","primeira semana e última semana, geralmente ficamos sem sistema e isso atrapalha muito, pois é o período de maior fluxo em loja",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Principal dificuldade, é trazer as informações corretas. Por diversas vezes, oferecemos valores que posteriormente identificamos que não tem.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","PROCESSO DE FORMALIZAÇÃO BUROCRATICO . MELHORAR COMUNICAÇÃO ENTRE MESA E CLIENTE NO MOMENTO DE CONFIRMAÇÃO DE PROPOSTAS.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Processo de prospecção por telefone é de extrema importância.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","produtos bons e confiáveis.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","produtos excelente so precisa da uma melhorada na questao de pagamento poderia ser mais rapido",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Produtos excelentes, porém falta somente uma boa adequação ao sistema com relação a digitação do fgts. Muita instabilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","qualidade de produtos excelencia em qualidade",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","QUALIDADE DOS LEADS MUITO BAIXA, CPC MUITO ABAIXO DA MÉDIA.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Qualidade dos lEAD'S: MUITO DIFICIL FALAR COM CLIENTES",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","quando critico sistema , e mais no sentidos das contas pagamentos e e falta de autonomia pra nos na ponta resolver",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Que honra fazer parte de uma equipe que a cada dia trabalha para o desenvolvimento de metas alcançadas para a área interna e externa da Empresa, estão de parabéns!!!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Referente ao leads e qualidade, minha opinião é que deveria ter uma higienização com frequência até mesmo para melhor aproveitamento de cada lead .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Referente ao sistema só acho que as manutenção não deveria ser no horário de expediente.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Referente o sistema DNA, infelizmente ultimamente estamos tendo bastante dificuldades nesse sistema. O sistema quase diariamente apresenta problemas, erro inesperado, erro ao consultar web service, e bastante lento.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","São muitos treinamentos que ajuda muito, acho que poderia ter mais leads, a Empresa é excelente não deixa nada a desejar pelo contrario sempre muito prestativa, temos um regional muito prestativo o Junio, o dna para muito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Satisfatório o suporte quando preciso, muito agil.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Satisfeita com a gestão e qualidade que nos oferecem.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","satisfeito ,porém pode melhora sempre .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","sempre bem assistida e informada sobre os produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sempre nos motiva para melhorar nosso atendimento ,com os treinamento ,para assim termos um atendimento de exelencia",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sempre tem algo a melhorar, porem nossos recursos são excelentes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SIATEMA E HORRIVEL CAI O TEMPO TODO ....",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sinto que falta um pouco de clareza nas pendencias",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SISTEM APRESENTA MUITAS INSTABILIDADES.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sistema , sempre fora do ar, com erro passa valores , que não correspondem.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","sistema anda muito instavel dificultando a consulta os leads sao horriveis ninguem atende ligamos pra 100 pra ter um cpc e depois que mudou o numero pior aparentimente nao tao higienizando a carteira porque numeros que tabulamos como inesistente e que nao pertence a cliente retorna para ligarmos novamente",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","sistema apresenta muito erro e problemas no dia a dia, acaba atrapalhando.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","SISTEMA AS VEZES CAI E DEMORA PARA VOLTAR, BEXEMPLO ESTAMOS COM CLIENTES QUE NAO TEM MUITO TEMPO PARA ESPERAR , É CHATO PORQWUE O CLIENTE NAO ENTENDE.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sistema cai com muita frequência",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SISTEMA CAI MUITO PRINCIPALMENTE NO FINAL DO MES",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","SISTEMA COM BASTANTE EVENTUALIDADE.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","sistema com constantes problemas, demora nos retornos das requisições e chamados.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","SISTEMA COM LENTIDÃO, MUITOS ERROS SISTEMICOS E DEMORA NA SOLUÇÃO.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","sistema com muito a melhorar",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema completo, as vezes costuma travar, mas, sempre é resolvido com agilidade.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","sistema da muita estabilidade",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sistema de facil acesso",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sistema de fácil utilização",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema DNA , passa a maior parte do mês apresentando problemas como .. 'Erro interno' , 'Erro desconhecido\" , \"Erro Web Service\" , \"Erro ao simular ofertas\" .. esses são apenas alguns dos erros em que nos deparamos dia a dia , entendo que nosso time de TI trabalha para que todos sejam solucionados o mais breve possivel , mais trabalhamos na maioria das vezes com as concorrentes ao nosso lado , e muitas das vezes perdemos clientes devido a tais erros ! Esses erros prejudicam muito a ponta, e afeta o nosso desempenho .",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sistema DNA apresenta muitos problemas, sempre no início e fim de mês apresenta erros por vários dias. Leads em relação a quantitativo temos muito mas o alcance de contatos com cliente é muito baixo como também tivemos vários casos de lead retornando após 10 dias com os mesmos telefones.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","sistema DNA cai bastante e prejudica o trabalaho",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema DNA com constante queda, lentidão no meio do processo de formalização e também, temos problemas com clientes que nem têm contrato com o Banco BMG e do nada, aparecem com impedimento. Outro caso são clientes que tem valores de saque complementar e não conseguem formalizar pela lentidão na geração do físico do cartão",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sistema DNA de vendas , ultimamente está apresentando muitos erros de navegação . Isso impossibilita a captação mais rápida e retarda bastante o atendimento . Leaads fornecidos , bastante clientes não conseguimos contatos . Poderia ser feita uma higienização de números para que possamos ser mais assertivos otimizando mais nosso tempo ! Att",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Sistema DNA e BMG Consig ocorre muuitos erros, inúmeras instabilidades o que dificulta bastante o trabalho na ponta, clientes que por vezes precisam esperar por horas para que o sistema volte a funcionar para que possamos passar uma simulação, e por muitas vezes na digitação e formalização também ocorre erros.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sistema DNA é maravilhoso em termos de facilidade para digitarmos as propostas, podemos digitar todas de uma só vez, por exemplo: crédito na conta, cartão BMG card, cartão BMG multi e sindnapi. Porém, ultimamente ele vem tendo bastante instabilidade para o uso, caindo com frequência e nos deixando na mão na hora de digitar propostas. Já o Ib Consig, não tenho do que reclamar, só nas horas de chegar o código de confirmação para o cliente que as vezes demora. de resto, tudo ótimo!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SISTEMA DNA MUITO RUIM, CAI TODA HORA LEADS REPITIDOS, ERROS CONTANTES E ATRAZO NA SIMULAÇÃO",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Sistema DNA péssimo, sempre sai do ar, lentidão, dificuldade em trabalhar com ele. Demanda muito tempo devido a instabilidade.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema DNA sempre esta com lentidão, fora do ar, os leads de refin estão vindo varios sem oportunidades, leads de super conta estão vindo somente com clientes que possuem margem totalmente livre, não sendo nosso publico alvo, tendo dificuldade de trazer clientes para loja.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema DNA tem caidas dárias,atrapalhando o andamento da venda!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema DNA tem ficado com bastante problemas na hora de simular e formalizar propostas. na parte do DNA aba cartão não conseguimos pegar fatura.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SISTEMA DNA TEM I\\STABILIDADE QUASE TODOS OS DIAS .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema DNA ultimamente com muito instabilidade com mensagens de erros e com erros nas simulações, ora aparece valores, ora não. Leads co muitos contatos inexistente ou errado. Verificar uma higienização mais assertiva. Nunca entendi, esses CRM de leads disponíveis e os leads que entram na carência. Seria bom um treinamento para esclarecimentos, até pra gente entender e orienta como usar, como tabular e pra gente cobra de maneiro mais incisiva e correta. Itaú consig tmb tem instabiidades. Uma sugestão, na hora de anexar doc das propostas, um doc só aceita formato PDF, outro só aceita Jpeg. Tem que transformar configurações e formato fica grande, msm comprimindo, isso demanda tempo e paciência. Seria bom algumas melhorias nesse sistema.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sistema do BMG ultimamente está ficando fora direto e por muito tempo, infelizmente está nos afetando no trabalho. precisa reever isso urgente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","SISTEMA DO DNA ULTIMAMENTE ESTA PESSIMO COM MUITO OSCILAÇÃO E QUEDA",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sistema do IBConsig muito estável dificilmente cai. Os leads do DNA dificilmente conseguimos um CPC e muitos telefones quando atende é de número errado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","sistema do IBconsig trava muito , muito dificil quando o cliente mais de uma parcela para refinanciamento e não pode unificar as parcelas",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sistema é bom , porem como todos os outro sistemas , tem algumas falhas que precisam ser reajustadas !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sistema esta caindo muito .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","SISTEMA FACIL DE ENTENDER E SUPORTE TECNICO SEMPRE DISPONIVEL A NOS AUXILIAR",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sistema fica inoperante e lento com muita frequência. Informações de retorno da mesa não são claras e objetivas. Impedimento, não é possível identificar facilmente se há ou não tratativa, e a resposta da requisição demora. Toda demanda de erro, enviada a TI, demora no mínimo 5 dias para resposta, e quando respondem... Sempre necessário que os gerentes comerciais façam a mediação e imploram por tratativa, por muitas vezes perdemos o cliente para a concorrência por falta de agilidade para resolver os problemas sistêmicos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema fica muito instável em determinados momentos, tanto para lançamentos de proposta ou demais formalizações.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema fica muito tempo inoperante, os leads são repetidos, telefones não atualizam, leads de refim por exemplo, geralmente, não tem valores, ou cliente esta em atraso. Próprio cliente que já recebe no BMG vem incompleto . Deveria ser feito uma atualização de telefones. vai fazer 4 anos que sou consultora e os leads e telefones os quais não conseguimos ligação, não são atualizados. Nós ajudaria muito uma ligação mais assertiva.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema ficando com frequencia com erros.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","SISTEMA IB CONSIG TOTALMENTE INSATISFEITA , SISTEMA DIFICIL DE ENTRAR, COLOCA SENHA CORRETA ELE BLOQUEIA SEMPRE , RARO ENTRAR",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema muito instável. Quando temos algum problema que a requisição cai no TI a demora e na maioria das vezes não resolução é altíssima.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sistema onde podemos fazer o acompanhamento completo de vendas e desempenho das ligações, posicionamentos dos supervisores sobre nosso desempenho que ajudam a evoluir constantemente.",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SISTEMA OPERACIONAL E ATUANTE , IBCONSIG É FERRAMENTA ESSENCIAL .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Sistema oscila demais. Quando necessitamos de suporte é muito demorado. Tenho casos que com demora de mais de 20 dias",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sistema otimo porem cai sempre no final de mes quando precisamos entregar a meta",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","sistema para muito .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SISTEMA PESSIMO, INSTÁVEL E DE QUALIDADE RUIM",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","sistema poderia ser mais agil",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","SISTEMA QUASE SEMPRE FICO FORA DO AR DEIXANDO A DESEJAR NA HORA DE PASSAR OFERTA PARA O CLIENTE!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sistema sempre apresenta instabilidade na segunda quinzena, e principalmente nos ultimos dias do mês, os baldes de leads so ficam cheios de clientes que ja tentamos contatos, no geral dentre as adversidades, podemos trabalhar sem grandes problemas, o suporte atende, mas quando a instabilidade vem, é o dia todo.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Sistema SEMPRE tem problemas. Problemas com acessos, problemas com operações, perde-se uma quantidade imensa de clientes diariamente por conta dos problemas de sistema. CRM: não entrega contato. CPC péssimo. Lojas precisam fazer busca em outras ferramentas para localizar os clientes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sistema todos perfeitamente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema trava todo dia, leads desatualizados.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sistema travando e indisponível desde o começo do mÊs .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Sistema vem apresentando bastante lentidão e erro desconhecido.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sistema vive fora do ar , chega no final do mes que estamos correndo pra bater a meta o sistema cai fica fora .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sistemas bastante instáveis, sempre que temos mudanças ou aumento de volume, muitas informações de preenchimento manual que fica mais sujeito ao erro, suporte as vezes demora com o retorno o que impacta durante o dia.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","SISTEMAS COMPLETOS E MUITO EFICAZ!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","sistemas de digitação na grande maioria do tempo com instabilidade, perdemos muito tempo. precisa rever isso urgente, sem contar que o T.I é horrível, passando mais de 15 dias para atender certas demandas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Sistemas de fácil manuseios e muito praticos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","SISTEMAS TEM ALGUMAS INSTABILIDADE DURANTE O DIA",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SITEMAS FICAM MUITO INOPERANTES,CHEGA ACONTECEER TODOS OS DIAS EM ALGUM MOMENTO , AS VEZES ATÉ POR HORAS, O QUE INTERFERE NA PRODUTIVIDADE E RETRABALHO",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Sobre o sistema em geral ele oferece um suporte adequado, que as vezes deixa a desejar, mas suple com as nossas necessidedes Help de vender.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sobre os leads, ainda temos uma assertividade muito baixa, é uma dor que precisa ser constantemente reavaliada. Precisamos de um suporte rápido e assertivo, para podermos alcançar o nosso público.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Sobre sistema tem ocorrido quase que constantemente instabilidade nas navegações algo que tem atrapalhado nas consultas e processos.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Sobre sistemas muitas vezes dentro do mês fica indisponível, principalmente final do mês fica inativo, com erro, muitas vezes estamos com cliente em loja que precisa aguardar cerca de 30 minutos para atualização e resolução do mesmo. Em relação ao leads que é fornecido pelo sistema, poderia fazer uma atualização do leads após ser tabulado quando é o número errado, quando não temos contato, pois muitas vezes acabamos ligando para clientes que o mesmo continua recebendo as mesmas chamadas, ou seja não acontece uma atualização referente ao leads que são tabulados.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Somente uma critica sobre a central de atendimento que por diversas vezes presenciei alguns abusos por parte dos atendentes acredito no banco e sei que essas coisas poderia ser melhor fiscalizadas e verificadas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Sou de santa Catarina o IBconsig está bloqueado... logo",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","sou feliz fazendo parte da Help......",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","sou totalmente satisfeita com o sistema e produtos o qual agente oferta a nossos clientes",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Sugiro chat para esclarecimentos on line",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Sistemas de Informação e Gestão","Suporte 10 para atender nossas necessidades",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Suporte de atendimentos deveria ter mais melhoria.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Suporte muito bom!!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","SUPORTE RUIM, LEADS COM PESSIMA QUALIDADE NOS TELEFONES",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Suporte técnico muito claro e compátivel com transições de sistema",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","suporte via requisição deixa muito a desejar. Encerram atendimentos sem resposta, não resolvem situações simples, e sempre que existe alguma atualização ou produto novo ficamos dias com instabilidade no sistema",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","ta tendo muita instabilidade",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","TACHAS DE JUROS MUITO ALTA",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","TEM MELHORAS MUITA MAIS EM QUESTÃO DE LIGAÇÃO PARA CLIENTE",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Tem muitos sistemas, tem que abrir varias telas, o sistema sempre esta com erro desconhecido. Não temos acesso a quase nada só o básico. Poderia colocar mais sistemas que os clientes só consegue resolver no SAC, para resolvemos em loja.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","tem que melhorar. deixa a desejar!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","tem um bom suporte de sistemas!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Tem um mix de produtos assim fica mais facil de ofertar para os cliente conforme sua necessidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","TEMOS DIVERSAS INSTABILIDADE E LENTIDÃO",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Temos muita instabilidade no sistema DNA todo mês, problema com a liberação da adesão ou saque complementar e sempre é documentos que são anexados em perfeita condições e pendenciam.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Temos muitas queda de sistema e o suporte demora demais para nos dar um retorno",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Temos muitos problemas em relação ao app da conta BMG, temos muitas reclamações.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Temos problemas mas sao resolvidos em torno de 2 horas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Temos sofrido constantes falhas no sistema em períodos que deveríamos aproveitar ao máximo o volume de clientes.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Temos um grande problema em relação ao sistema. Toda vez que lança um produto novo ou tem um alto volume de digitações o sistema para, fica com vários erros. Agora mesmo com o cartão benefício tivemos muito problema. Propostas digitadas em julho ainda estão paradas enquanto que as digitadas agora ja estão pagando. Nós mandamos email muitas vezes e na maioria nem respondem ou não resolvem. Parece até uma rotina ter erro no sistema. As vezes perdemos propostas por causa disso. Em relação aos leads temos bastante, mas os telefones não temos muito sucesso no contato. A interface do sistema para navegar é boa.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","tempo falar cm safa",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Sistemas de Informação e Gestão","Tenho uma critica a respeito dos acionamentos dos leads, telefones cadastrados desatualizado não pertence ao cliente, não está muito acertivo, está complicado ter contato com o cliente!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","todo o sistema esta de leads são otimo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Todos os sistemas deveriam ser integrados para que os processos sejam feitos de maneira mais rápida e eficiente.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Sistemas de Informação e Gestão","Todos os sistemas sao muito bons",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Total defasagem do sistema de prospecção e contato com o cliente",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Trabalho bom em relação aos leads, DNA as vezes com indisponibilidade mais a maior parte do tempo o sistema esta bom.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Travas constantes de sistema.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","tudo bem elaborado com eficiencia",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","tudo muito lento e estamos com muita dificuldades de reslver, sistema cai muito e demora a volta",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Tudo relacionado a suporte técnico é muito ruim",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","ultimamente instailidade do sistema, nao temos suporte ti, demora dias pra resolver os problemas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Últimamente o sistema dna está apresentando muito problemas .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Um ótimo banco, porém a assistencia para novos associados se torna um pouco dificil, a demora em chegar o cartão. A avaliação do refin é muito dificil, no exemplo do cliente pagar 8 de 15 parcelas e liberar 400 reais. Se torna dificil manter essa carteira de cliente. o saque do fgts é bom, o consignado é bom.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Sistemas de Informação e Gestão","Um otimo sistema , e muito pratico",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","Unico nem sempre esta correto,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Sistemas de Informação e Gestão","voltar debito pro representante leagal",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Sistemas de Informação e Gestão","Voltem com a liberação do credito na conta para GOVERNO DE ALAGOAS. Grata . ;)",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","A assessoria na interpretação de resultados não é rápida, leva um tempo, poderia ser feito com maior rapidez.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","A coordenadora desde que entrou veio aqui duas vezes. Ela entrou em julho.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","A coordenadora Michelle nos dá um suporte excelente, sempre disposta a nos servir e apresentando as resoluções demandadas. Apoio Itaú não é tão eficiênte.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","A equipe comercial é ótima, eles são bem capacitados para auxiliar e orientar nossa equipe. O único ponto é que as vezes a equipe chega na nossa unidade e não conversam sobre o que estamos planejando, apenas chegam passando o que eles acham ser mais importante e a equipe tem que seguir. Acredito que o ideal seria que eles conversassem com a equipe gestora e entendessem os nossos objetivos e com isso trabalhassem para chegar ao ponto desejado.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","A equipe comercial tem que ser mais atuante nas estratégias comerciais do franqueado. Tem que haver uma comunicação com maior frequência, uma troca de informações sobre os demais franqueados, uma conversa franca apontando os erros e os acertos. Se eu erro em um ponto x e o meu vizinho acerta nesse ponto, o comercial tem que fazer uma troca de figurinha, auxiliar, não precisa nomear quem, mas usar o exemplo de outro franqueado para ajudar no desenvolvimento do que está ruim. As vezes sinto que a Help não é uma franquia, porque ela não ajuda a crescer, ela aparenta jogar um franqueado contra o outro, nos tornando concorrentes dentro da mesma rede.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","A equipe de suporte comercial estão de parabéns.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","A Fernanda Pimentel é nota 10.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","a intermediação com a área comercial é muito burocrática e muitas vezes nossos problemas não são resolvidos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","A melhoria acredito que vem com o dia a dia!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","a parte comercial fica limitada a resolução de problemas já que em parte foge também ao alcançe deles",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","A parte de suporte é bem demorada, creio que muitas coisas poderia ser resolvidas direto pela loja, coisas simples que acabam demorando devido a demanda, mas que poderiam ser sanadas pelo próprio gerente",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Acho retorno muito fraco perdemos proposta",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Acredito que falta um suporte maior na hora da resolução problema cliente, a preocupação maior sempre é com venda, porém não vejo suporte ou ajuda em relação à resolução de problemas que surgem no pós venda. deixo aqui uma dica que aprendi lá atrás e levo pra vida\" o primeiro carro a ser vendido numa concessionária, sai do showroom , os demais da área de serviço( oficina). Ou seja, se o pós venda de serviço não for bom, o cliente não volta, não recompra e não indica.\" Precisamos ter essa preocupação também, não é só aumentar carteira e vender e se manter com qualidade e sempre oxigenando a mesma.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","Acredito que o suporte comercia está sempre tentando melhoria",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","acredito que só tenha coisas boas, pois temos todo apoio necessario .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","ajuda muito mais poderiam ter mais acesso para ajudar mais",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Algumas vezes o suporte não resolve alguns problemas que poderiam ser resolvidos mas rapido.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Amoo a equipe comercial. Principalmente minha gerente comercial do BMG DANIELA MOURA. Sempre prestam suporte de qualidade.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Apenas na resolução de problemas no dia a dia,deixa um pouco a desejar com a demora de algumas respostas. Na parte de TI!",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","apenas o retorno do saf nas requisições poderia ser maos rapido.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Apoio da Coordenção Help excelente. Não existe assessoria por parte da gerência comercial e superiores, sem reuniões, visitas ligações. Demonstram claramente falta de isonomia, deixando bem claro que não existe obrigatoriedade em visitar o franqueado . Entendo a dificuldade em visitar as lojas, mas o franqueado devem ser visitados presenciais ou online de forma mensal, principalmente acompanhar nas mudanças e diretrizes para obtenção do sucesso. Creio que a função do comercial é garantir o sucesso do negócio do correspondente, a coordenação repassa os indicadores de forma clara e objetiva, mas a gerência praticamente inexiste.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","apoio deixa a desejar",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Aqui em nossa loja temos dificuldade com o SAF, que as vezes passa um procedimento para nós solucionarmos o problema. Fazemos o procedimento conforme eles solicitam e quando esperamos ter o resultado ele não vem. Minha supervisora liga novamente para o SAF para entender e falam que o primeiro procedimento não condiz. Então acaba que geralmente temos todo um retrabalho.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","AQUI HOUVE MUDANÇA NA AREA COMERCIAL E FICOU PIOR!",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","as colaboras da loja são bastante egoístas as vezes não ajudar pessoal do Ti parabéns são ótimos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","As pessoas do Comercial são muito presentes e sempre estão disponíveis para nos ajudar e pontua as melhores estratégias para a franquia, onde podemos melhorar. São bem participativos.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","As respostas deveriam vir mais precisas e rápidas, principalmente com relação aos canais internos de suporte, e haver uma melhor comunicação entre os setores ; Apoio comercial, nem sempre consegue ajudar de pronto, pois existem entraves no processo, por não haver um canal mais direto de resoluções. As tratativas apenas por requisições em sua maioria, geram morosidade nas resoluções, o que faz muitas das vezes perdermos venda para a concorrência;",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","as vezes deixa a desejar!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","As vezes muito burocrático para abrir uma requisição, muitos opções e as vezes nem tem a opção que realmente é.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","As vezes o apoio demora demais a atender o telefone.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","As vezes tem muita demora do retorno do banco",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","As visitas e atualizações são frequentes. sem mais",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Atende muitas vezes com bom retono",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Atende no momento",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Atualizações sobre suspensões, regras ou novos convênios nos ajudaria a fornecer informações claras de imediato",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Atualmente estamos tendo um apoio maior em relação ao comercial, mas teve momentos em que faltava apoio.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Boa tarde, gostaria de sugerir que por meio de ligação de whatsap aconteça a confirmação de solicitação do credito pessoal ,super conta e saque aniversario. tenho clientes que pedem para essa confirmação acontecer n wahtsap porem o banco não usa esse meio para facilitar o contato. gostaria também de sugerir abertura para tornar possivel ser de decisão do consultor reaproveitar a documentação anexada em contratos anteriores .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","CLIENTE QUE NÃO TEM HISCRED COM DATA DE TERMINO NÚMERO DO LEADS REPETIDOS, O LEAD NÃO ESTÁ RODANDO PQ NÃO CONTINUA O PAGAMENTO DO SUPER CONTA NO MESMO DIA QUE O CLIENTE FECHOU, MUITAS DAS VEZES PERDEMOS CLIENTES PELO PRAZO, ENQUANTO AS CONCORRENCIAS PAGAM NO MESMO DIA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","com certeza o suporte comercial foi essencial",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","com relação a esclarecimento e resolução de problemas sempre bem atendida.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Com tantas mudanças que ocorreram este ano, fica bem claro que o Banco só vê o lado dele. Gosto muito de trabalhar na Help!, mas a mudança nas regras da Caçadores me desanimou muito. Antes, eu tinha praticamente dois salários no mês, dava gosto de vender - hoje, eu preciso vender mais, tenho mais metas (inclusive todo mês aumenta) e minha premiação despencou, é um desgosto. Fora o suporte do banco que é demorado, fim de mês parece que o BMG não quer que a gente entregue a meta - DNA simplesmente não funciona. Quantas vezes tive que pedir para o cliente ir embora e voltar, por conta de sistema fora...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","como falei anteriormente : demora muito para dá um retorno as vezes estamos com o problema em loja e nao conseguimos contato com quem pode resolver ou direcionar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Como já tenho experiência com análises de planilhas e BI, fica bem fácil fazer a análise da minha loja. O que acho é que falta um comparativo entre as redes, um tipo de comparação \"sua franquia está na média de vendas de produto tal\", \"comparando com as lojas da sua região você está x% mais baixo em tal produto\" e assim por diante. A Help é uma boa Empresa, mas analisando o todo possui vários minis problemas que vão se acumulando até virar algo grande. O nosso contato inicial é o comercial e por isso eles acabam escutando reclamações que nem são pra eles. Tive problemas a respeito das minhas metas no mês de junho, só recebi a meta no dia 28, ou seja, eu tinha literalmente 2 dias para bater a meta. O correto era no dia 28/06 eu estar recebendo a meta do mês 7. Pelo fato de o comercial ter ido na loja, eles acabaram recebendo as minhas reclamações mesmo sem ter culpa.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Deixa a desejar em muitos momentos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Demora muito dar um retorno, e as vezes mesmo desenhado no que precisamos, parece que eles não lêem e dão resposta prontas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Demora na resolução.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Demora na resposta do suporte, muitas vezes estamos com cliente e temos que aguardar muito tempo sem resposta .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","demora no retorno para problemas no dia a dia",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","demora para solucionar problemas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","demoramos para obter retorno e solução.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","deveria ser mas pratico",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","deveria ser um pouco mais agil e atender mais com mais prontidao",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","DEVOLUTIVA DOS PROBLEMAS SÃO MUITO DEMORADOS",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Difícil acesso com o suporte comercial e demora no atendimento..",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","dificilmente obtemos resposta clara da parte da intermediação com o banco e em sua suma parte não existe uma resposta unanime em caso de dúvida o que denota falta de treinamento com quem atua no apoio conosco",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Em algumas vezes relatamos problemas em propostas realizadas e não recebemos o devido retorno, acabamos perdendo proposta pra um concorrente que soluciona o problema de maneira mais ágil...",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","EM QUESTÃO DE SUPORTE NÃO TENHO O QUE RECLAMAR... ESTÁ TUDO ÓTIMO\"",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Em relação a gestão sem palavras Adriana e João soares estão de parabéns.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Em relação ao suporte comercial, muito bom por conta do Nelson que esta sempre presente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Em relação as ações corretivas não existem conversas. Por exemplo, se eu tenho um mês ruim, poderiam me chamar e auxiliar com dicas para melhorar. As reuniões não devem ser apenas para apresentação de dados, porque isso temos disponíveis nas plataformas online. Mas se a Help não mostrar onde erramos e nos auxiliar em como melhorar, nunca vamos desenvolver. O suporte que precisamos é para crescer.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Em relação do suporte comercial de consignado, temos um grande suporte e sempre que temos dúvidas a mesma é resolvida ou solucionada rapidamente.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","Empresa com com total transparecia nos produtos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Equipe comercial poderia ter mais autonomia para solucionar problemas, para um retorno mais rapido.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Equipe comercial presente só que precisam formalizar mais via email. Geralmente, não retornam emails.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Equipe comercial sempre a disposição e contribui para o desenvolvimento das lojas.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Estou satisfeita com os produto e com suporte oferecido pela Help e as ferramentas !!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Eu particularmente não entendo o padrão do DRE, não sei o que precisa ser inserido, o que não é necessário e não tem conversa com o franqueado prestando suporte ou esclarecimento de dúvidas.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Eu particularmente não entendo sobre os indicadores, parece que é uma sopa de letrinha, bem complicado de entender. Deveria ser mais simples de uma maneira que só de bater o olho já pudéssemos entender os dados que estão ali. Seria interessante se nos relatórios de desempenho tivesse uma comparação entre o desempenho da minha loja com as demais da região. Isso traria um norte para sabermos onde melhorar e até em que estamos nos destacando.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","excelente equipe de suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Existe uma demora grande no retorno de e-mails.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Falta suporte perdemos proposta altas por conta que o suporte não conseguiu resolver",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Gostaria de Parabenizar a gerente Regional Moara Jales",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Gostaria de ter acesso ao ICCLOPEDIA",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Help sua loja de credito maravilhosa",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Hoje só tenho a elogiar esse braço do banco. A equipe é sensacional, muito profissionais, eficazes e solícitos.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Infelizmente quem vem na loja não tem a menor noção de gestão de pessoas , só sabe sobre gestão operacional , não entende o tempo do outro , acha que em uma única visita tem que se aprender 100% de um operacional como o nosso .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","itau com muitos problemas na digitação",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","juros do cnc ,atraso nos suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","lgumas informações as vezes demora",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","me sinto apoiada na maioria das vezes",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","melhor não comentar",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Melhorias",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","metodologias que podem fazer gerar mais resultados",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Meu coordenador Help (Bruno Flores) me dá todo suporte necessario com muita eficiencia",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Minha comercial esta sempre disponivel",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","minha satisfação em questão seria para minha supervisora CRISTIANE , que nos dá todo apoio de quaisquer modo e nos ajuda em tudo.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Muitas vezes estamos com erro nas proposta, quando solicitamos ajuda do suporte o mesmo não sabe como auxiliar e só saber solicitar que digite novamente. Desta forma a recusa não fica clara e o cliente acaba desistindo por varias tentativas ao erro. Precisamos de um retorno mais claro referente as recusar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","MUITAS VEZES NÃO TEMOS UMA AJUDA DOS SUPORTES, AS VEZES NÃO ATENDEM AS LIGAÇÕES, NÃO DA UM RETORNO E ISSO AS VEZES PREJUDICA ATÉ NAS VENDAS",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","muito bom e esclarecedor",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","muito bom só as vezes tem uma certa demora",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Muito demora a resolver , quando nao tem que abrir requisição",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","muito difícil resolver os erros do dia a dia !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","MUITO RELEVANTE O TRABALHO DO COMERCIALL EM LOJA, EM ESPECIAL MTHEUS, MUITO SOLICITO, GERENTE QUE ATENDE NOSSA FILIAL, SUPORTE EXCEPCIONAL DO ITAÚ, COM A JANAINNA!",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Nada que esteja bom que possa ficar excelente.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","nao muito a dizer , pois como consultora nao tenho acesso a esses suportes",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Não possui autonomia para resolver problemas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Não temos visitas de equipe comercial Help!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Não tenho o que dizer sobre o suporte Help, sempre muito solícitos e prontos para nos dar respaldo.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","nao tenho o que reclamar do suporte!",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","não tive problemas com nenhuma das opções acima. sempre tive um bom retorno em tudo que precisei.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Necessário maior interação e visita em loja .",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","nessa parte ele são bem atenciosos",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Nossas lojas são bem assistidas, a gente está em 6 estados e temos 22 lojas, temos várias gerentes e coordenações. Nas regiões que temos menor expressão, o atendimento é fraco. No centro oeste o atendimento, visita, deixa muito a desejar. Mas aponto isso sempre, para que possamos ter uma comunicação melhor entre a franquia. Na região central, o atendimento é muito bom, o time é muito presente, de fato eles fazem parte do negócio. Como temos esse exemplo muito positivo na região sudeste, percebemos a falta nas outras regiões.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","nosso suporte é excelente",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","nunca tive problemas com o suporte, as vezes deixa a desejar.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O atendimento de retirada de impedimentos deveria ser mais rápido e mais eficaz para os lojistas",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O comercial nem sempre tem as informações que eles precisam para nos auxiliar, eles buscam, mas as vezes demora o retorno.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","O nosso suporte na matriz e excelente o suporte do banco por parte da gerencia , sem queixas . Visitas não são frequentes. As reuniões acontecem quando necessário .",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","O retorno das informações de proposta tambem costuma ser rápido",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O sistema de apoio do banco referente a resolver nossos problemas esta fraco, o apoio pelo telefone raramente atende, ficamos horas na linha ouvindo a musiquinha, o saf manda abrir requisições que custam dias para serem resolvidas e o cliente acaba desistindo, pelo email nem se fala, quase nunca resolvem e quando resolvem é depois de semanas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","O supervisor da loja Santa Cecília. Wellington é o melhor gerente que já vi em todas as Empresas e áreas já trabalhadas. É uma pessoa incrível! Sabe ser um ótimo Líder.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","O suporte as vezes não nos ajuda muito em relação ao DNA, mas quanto ao Ib, não utilizamos muito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","o suporte com o Itaú é péssimo, quase não falo, quando preciso de ajuda, tenho um áudio que eu envie para o regional que não me retornou ate hoje. aqui agente tem que fazer o possível e o impossível para fazer as coisa derem certo.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","O suporte comercial da Help BMG é sem duvidas, um dos melhores.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","O suporte comercial é bastante solicito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","o suporte comercial é bem prestativo, e de uma supra importância",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","O suporte comercial é bom, poderiam ser mais presentes, mas no geral estão à disposição quando necessário.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O suporte comercial é espetacular com alguns dos nossos gerentes comerciais e com outros é indiferente. Aqui temos a oportunidade de ter vários suportes comerciais de regiões diferentes e é incrível como faz total diferença no desenvolvimento e resultado das lojas. Como sugestão, acho que poderiam ter uma pesquisa específica para esse ponto, pois é extremamente importante e não temos muito como abordar esse tema em outros fóruns.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","O suporte comercial é excepcional sempre disposto a ajudar e esclarecer duvidas e quando estão em loja sempre nos motiva.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O SUPORTE COMERCIAL É EXEMPLAR",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","O suporte comercial é ímpar, só temos a agradecer. Sempre dispostos a nos ouvir, auxiliam com nossas dúvidas de forma rápida e eficaz, se porventura não sabem sobre o assunto que levamos a eles, pedem um tempo para que possam se informar e nos repassar e isso faz toda a diferença, porque mostra que eles se importam.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","O suporte comercial é ótimo, hoje só tenho a elogiar pelo profissionalismo.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","o suporte comercial está sempre muito sobrecarregado mas sempre buscando atender da melhor forma.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","O suporte comercial funciona muito bem e de maneira eficiente.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","O suporte comercial que a gente tem fica muito a quem do que era antes, foi feito a troca do gerente comercial e o novo não nos ajuda, há muita falha em questões de processos, acompanhamentos e ajuda no dia a dia. As ideias partem da gente, quando na verdade o direcionamento e estratégias deveriam partir dele.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","o suporte comercial suple com nossas necessidades.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","o suporte da todos os suporte para a equipe",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","O suporte do BANCO fica muito a deseja , quando vai ligar para a central uma demora , as vezes passa mas de 30 aguardando alguém atende fora a demora , perdem muito tempo e tempo e vendas . Os gerentes do banco que visita as lojas , tem muitas lojas o suporte também fica a deseja . Se as lojas estão crescendo tem que contrata mas funcionários preparado para da suporte a nós que esta no dia a dia com os clientes. Já o suporte do Itaú e 10 quando ligamos para os Gerentes , num instante responde as duvidas são atendida na hora raramente mando e-mail para eles o para o Banco Itaú , mas em compensação o Banco BMG e e-mail quase todos os dias",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","o suporte do itau é o que mais pesa, muitas das vezes há uma certa demora...",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","O suporte em loja que a supervisora da e otimo",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","o suporte nao resolve nada demora horas para atender",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O suporte no dia a dia é algo essencial e nos temos muito meios de comunicação que ajuda na resolução de problemas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O suporte precisa está mais disponível para tirarmos dúvidas no dia a dia",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","O suporte precisa ser mais ágil na resolução dos problemas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","O SUPORTE QUE TEMOS EM LOJA DO ITAU, NÃO ATENDE!!! E QUANDO ATENDE DIRECIONA PARA O 0800, SENDO ASSIM NÃO TEMOS UM BOM RELACIONAMENTO O QUE É MUITO RUIM",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","OERDI MEU ICDIGITAL JA FAZ UNS 5 MESES E NUNCA RETORNOU, MOTIVO REPASSADO FOI PENDENCIAS NAS FOTOS REALIZADAS PELOS PROPRIOS CLIENTE NAO CABENDO AO CONSULTOR A RESPONSABILIDADES PELOS ERROS OCORRIDOS",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","OPERACIONAL EXCELENTE. ATENCIOSO E EDUCADO .ATENDIMENTO OBJETIVO .",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","os apoios e suportes otimos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Os COMENCIAIS SÃO ÓTIMOS",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Os gerentes comerciais são ótimos, porém muitas demandas internas que não dependem deles e não temos retorno. Como demandas da TI e atrasos de meta, já estamos no terceiro mes consecutivo com atraso na informação das metas mensais. E quando pedimos reanalise de meta, recebemos retorno apenas no final do mês impossibilitando planejamento correto.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Os relatórios são gerados em uma frequência ótima, o problema está na complexidade deles. Poderia reduzir a quantidade de coisas, tem relatórios de 15 páginas que poderiam ser bem interpretados se tivessem apenas 3, são detalhes que fariam com que o responsável ganhasse tempo na leitura e pudesse resolver outros assuntos. Além disso, tem muitos relatórios que ficam no sistema que nem utilizamos mais, poderiam ser retirados, assim não causaria confusão em confundir um tipo de relatório com outro.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","os serviços estão regulares",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","os suportes do BMG estão muito lentos e sem solução rapida o que dificulta a comunicação dos nossos clientes, em tudo abrir requisição e email e a demora para responder e resolver as situações o que leva a desistencia do cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","os treinamento dos supervisores poderia ser mais longo , pois quando entramos tem somente um dia direcionado ao supervisor , as tarefas realizadas em loja fica muito vago , como por exemplo o fechamento de caixa da verba que recebemos , entre outras coisas. o suporte do Itaú deixa um pouco a desejar com relação as propostas digitadas e percalços que aparecem no dia a dia , o grupo de WhatsApp no qual participamos para solicitar ajuda muitas vezes não somos respondidos , ou respondidos bastante tempo depois, poderíamos ter um apoio ao consignado semelhante ao saf , mais imediato.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Ótimo trabalho, esta sempre de prontidão apara dar suporte as Lojas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Parabéns por sempre esta disponível e dispostos a nos ajudar em solucionar nossas dúvidas",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","Perfeito . Todos sempre prontos para ajudar",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Pessoal super ágil",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Pode parecer contraditório, mas eu sou contra a equipe de consultoria. Acho que eles tentam mostrar um serviço que muitas vezes não fazem, tentam impor suas ideias ao franqueado sem entender o que realmente é necessário para aquela loja. O correto seria o franqueado ter um acesso direto para assessoria com o próprio banco. Hoje percebo que a equipe de consultores só tenta mostrar serviço, mas na realidade não ajudam em nada.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","PODERIA SER MELHOR",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Ponto de melhoria é o sistema.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","pouco suporte , não nos responde e perdemos muito tempo",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","precisa de mais apoio ,nas duvidas da loja",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Precisa evoluir muito. Equipe é boa e bem intencionada, porém devido a ineficiência sistêmica, ficam a maior parte do tempo apagando incêndio.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","precisa mais rapido os retornos.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","precisa melhor o suporte quando precisamos ficamos de mão atadas",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","precisa melhora",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","precisam melhorar o suporte em lojas , através da central de atendimento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","precisamos de mais informação",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Precisamos mais agilidade, no suporte.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Precisei de suporte nos últimos dias algumas ligações demoraram para ser atendidas, mais todas foram resolvidas",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","preocupante, pois geralmente quando precisando de ajudando com problema nao temos uma ajuda com a menina TI sempre demora dias para nos ajudar, e quando vem ajudar demorar horas para resolver um problema, por falta de conhecimento, deveria melhora ate mesmo para nos consultores nao perde tempo com isso.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Problemas com clientes com impedimento e negativas de propostas onde as informações do apoio divergem do que realmente é.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","produto muito bom",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Produtos bons e bem aceito no mercado .",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","qualidade em atendimento",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","quando abre uma requisição o retorna de algumas solicitações precisam ser mas rápida. pois demora muito",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","Quando falamos em relação aos problemas, poderíamos ter uma resposta mais clara ou que juntamente conseguíssemos uma solução.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Quando necessário me reporto a Supervisora, tudo ok.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","QUANDO UM ATENDENTE NÃO TEM VONTADE DE ATENDER, APENAS TEMOS QUE DESLIGAR E TER SORTE DE CAIR EM UM ATENDENTE QUE DÊ A ATENÇÃO NECESSÁRIA COM VONTADE DE AJUDAR.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","quase não temos problemas porem gostaria de uma ferramenta mais rápida para simulação",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Razoavel",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","referente a esse assunto não tem o que se falar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Referente ao suporte ajuda bastante.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","São muito relatórios que não são usados para nada, tantas coisas dentro do BI que nunca se quer usei, enquanto eu busco relatórios e informações sobre comissionamento e não acho em lugar nenhum.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","São suportes claros e eficazes, somente o Itaú que ás vezes é difícil conseguir um respaldo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","SE NÃO FOSSE BOM O BMG NÃO SERIA BMG",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Sempre dispostos a resolver e ajudar",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","sempre muito dispostos atender e resolve rapido",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","SEMPRE QUE FOI PRECISO O SUPORTE COMERCIAL FOI ATENDIDO E RESOLVIDO E SEMPRE COM AGILIDADE",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Sempre resolvidos com muita rapidez e tranquilidade.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Sempre tirando dúvidas e ajudando nossa Equipe daqui de SE.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Sinceramente, não sei nem quem são os integrantes da equipe comercial. Mas acredito que hoje o que mais demanda um suporte é a respeito do nosso principal produto, o dinheiro extra. Gostaria que a franqueadora dessa maior atenção para esse item, colocasse uma área de consultoria sobre essa arrecadação. Com essa consultoria conseguiríamos identificar para onde está esvaindo o dinheiro dessa arrecadação, quais as causas da inadimplência e com essa área de inteligência saberíamos como trabalhar melhor esse produto. Migraria todos do DRE para essa Análise de arrecadação",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","SISTEMA COM LENTIDÃO, ERROS E DEMORA DO RETORNO COM SOLUÇÃO",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Só elogios ao suporte, sempre atenciosa e disponível a solucionar as duvidas e problemas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Só estou triste que tiraram o Anderson Guimarães, ele era incrível e hoje não me sinto tão segura com o novo consultor, coisa que sentia com o Anderson, eu tinha segurança. Se hoje minha avaliação é alta, é por conta do excelente trabalho que ele fazia. Ele sempre implantava inovação e nos ajudava em tudo.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Só tenho a agradecer por todo suporte",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","SOBRE A RECONQUISTA ESTA SENDO BACANA E ACERTIVA, MAIS PRECISA MELHORAR NA MESA DE CREDITO QUANDO SE ABRE REQUISIÇÃO PRA AJUSTAR BANCO OU NUMERO DE CONTA DO CLIENTE OU TALVEZ CONVENIO E ORGAO POIS ESSE SIMPLIS PROCEDIMENTO DEMORA MUITO TEMPO E O CLINETE ACABA INDO NA CONCORRENCIA.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","sobre o suporto do ic consig nao tenho o que falar pq ainda nao utilizei",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Suporete é muito demorado para o atendimento para resolução de problemas",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Suporte adequado as nescessidades da loja e consultas",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Suporte atuante e muito acolhedor. PERFEITO!",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Suporte bem falho, sem comunicação e muitas vezes fica bem nítido a falta de compromisso, onde o único prejudicado com isso é o cliente.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Suporte comercial do Itaú em relação aos produtos e sistemas do IC. Nota 10",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","SUPORTE COMERCIAL É ALGO QUE DEPENDEMOS DE OUTROS SETORES ,SENDO ASSIM NATURALMENTE MAIS LENTO , PORÉM SATISFATÓRIO.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Suporte comercial é amplo e essa pesquisa poderia ser mais direcionada aos nomes que nos atendem. Temos suporte excelente de alguns Comerciais e muito falho em outros.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","suporte comercial está ok.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","SUPORTE COMERCIAL INCRIVEL",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","suporte comercial oferece um desempenho muito bom e prático porém deveria ter readequações como sistemas do BMG tem exemplo disso anexo de documentos por parte da loja.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Suporte comercial simplesmente nota 10.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Suporte do Itaú Consignado é sofrível.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Comercial","Suporte é algo que não tinha, eu precisei enviar um e-mail para a Help dizendo que queria encerrar a parceria por falta de apoio para que eles pudessem começar a me dar o mínimo de atenção.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","SUPORTE É MUITO BOM, SEMPRE ESTÃO DISPONIVEL QUANDO PRECISO. ATENCIOSOS E PRESTATIVOS SUPORTE ITAU ESTA DE PARABENS, NÃO TENHO O QUE RECLAMAR",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Suporte está sempre atento para nos ajudar no dia a dia",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Suporte excelente, sempre que preciso de algo minha gerente comercial esta disposta a me apoiar e tenta de todas as formas resolver qualquer ocorrencia.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","suporte funciona muito bem",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Suporte Help é extremamente acolhedor e eficaz.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Suporte Itaú com excelência",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","Suporte muitas vezes ausente com informações vagas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Suporte muito bom da equipe do comercial.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Suporte muito bom sem resalvas.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","SUPORTE MUITO BOM, QUANTO AO IC, COMEÇAMOS UTILIZAR RECENTEMENTE SEM PARECER AINDA.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Suporte nem sempre coopera, e acesso muito pequeno a eles",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","suporte quando resolve o problema ele sempre nos ensina o caminho correto a ser seguido.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Suporte sempre apoia quando necessario.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","suporte sempre tentando agilizar todas nossas demandas e sempre bem receptivos .",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","supote deveria ser um pouco mais rápido porque as vezes o retorno é demorado para nos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","SUPROTE MUITO LENTO MUITAS VEZES PRECISAMOS DAR JEITO EM LOJA MESMO",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","TEM MUITA CONFERENCIA, AS VEZES FORA D HORA, POR EXEMPLO NO MEIO DO DIA, COM LOJA CHEIA, TEM Q PARAR TUDO Q ESTA FAZENDO , E AINDA MUITO DEMORADA, QUANDO VEM VISITA DA REGIONAL COMERCIAL DO BMG, SO VEM FALAR SEMPRE AS MESMAS COISAS, NUNCA VEM COM UMA INOVAÇAO, OU ALGO DIFERENTE Q SEJA, SO ME COBRA DE AGENDAMENTOS VENCIDOS E SO SABE METER A BOCA , ISSO É FACIL, DIFICIL É EM DIAS DE LUTA A PESSOA N TER UM APOIO, A GENTE MANDA EMAIL RESPONDE QDO QUER, E QDO ESTA EM VISITA DIZ BEM ASSIM, PODE CONTAR COMIGO, MAS P QUE SE NA HR DO SOCORRO FICO NO ESCURO, LEVEI O PROBLEMA DE CLIENTE FIZ ATE VIDEO , O CARA ERA VESGO E NAO IA A FORMALIZAÇAO, PERDI A VENDA, PEDI AJUA, DISSE Q TUDO TEM Q TER EVIDENCIAS, ESTOU ATE HJ AGUARDANDO RESPOSTA, TEMOS Q SER MAIS HUMANOS UNS COM OS OUTROS, EU ERA CONSULTORA E SEMPRE ENTREGUEI MINHA META, AGORA COMO SUPERVISORA TNHO POUCO TEMPO, É UMA Empresa NA QUAL EU GOSTO DE TRABALHAR, MAS AS PESSOA FAZEM MUITO POUCO DA GENTE, P MOSTRAR TRABALHO, APOSTO Q SE COLOCAR NA PONTA NAO CONSEGUE ARGUENTAR UMA VENDA, UMA NEGOCIAÇAO, SO CONHECE SISTEMA DE BIAI, PARECE Q NAO FALA A MESMA LINGUA. JA NO SISTEMA DO ITAU, MESMO TENDO UMAS DIFICULDADES, AINDA É MELHOR DE SE TRABALHAR, E O TI SEMPRE RESOLVE PELO MOVIDESK, QUESTAO DE SENHAS E OUTROS.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","Temos apoio da gerente comercial Simone mas infelizmente ela não possui alçada para resolver as demandas, pois depende do atendimento do SAF, TI, e quaisquer outros setores, e tudo é muito demorado e exaustivo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","temos boa assistencia",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","temos facil resolução do problema quando o atendente esta com boa vontade mais sim a maioria das veses temos um suporte bom",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Temos o melhor suporte ,profissionais qualificados ,sempre dispostos a caminhar conosco",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","temos sempre o apoio do comercial para tudo o que precisamos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Comercial","Temos suporte muito bom",null,"Franquias - Gerente / Gestor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","temos suporte porém as vezes demora para nos dar retorno!",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","temos todo o suporte necessário na loja.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Comercial","Temos um suporte de qualidade.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","TER UM TREINAMENTO OU UM SUPORTE PARA QUESITOS COMO O BI",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Todo apoio fornecido quando solicitado. Líderes de excelecência : Coodernador e Gerente.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Comercial","todo suporte sempre a disposição para resolver tudo.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Comercial","todos muitos prestativos",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Comercial","Uma frequencia maior de acompanhamento de lideres da gestão seria melhor para o desenvolvimento de gestores.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","A análise das propostas geralmente é muito demorada, poderiam agilizar nesse ponto.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","A Analise poderia ser um pouco mais rapida",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","a atualização do unico fica até para o mes posterior",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","A clareza e a objetividade no suporte sempre me ajudam na resolução dos problemas.",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","A Help melhorou muito nos aspectos operacionais, ainda não é 100%, mas hoje não tenho nada a pontuar.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","A Help poderia ter uma intranet mais clara, facilitando as dúvidas do dia a dia, assim como disponibilidade de sistema para que pudéssemos dá um atendimento mais eficaz ao cliente.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","A mesa de crédito deve ser mais clara em relação á suas regras.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","A mesa de credito só aponta os erros da loja e erra muito. Referente ao APOIO CARTÂO do BMG card, ter mais agilidade e assertividade nas ligações para os clientes na hora da confirmação e se , nao conseguir falar com os mesmos, não cancelar as propostas na consistência. E o pessoal do apoio ao cartão, de fato ser UM APOIO para nós e parar de colocar dificuldades para resolver situações do dia a dia.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","A mesa de crédito, não tem respostas claras em devolução de propostas, muita das vezes da para sentir a impaciência deles, nosso público é simples e muito questionado o irrita, a essência da mesa ao meu entender é só confirmar a proposta e não conversar com cliente em tom de investigação, como se a ponta não tivesse suportes claros e concretos para transmitir boas explicações. Prazo é muito demorado, já subir proposta que foi confirmada só no dia seguinte, já não como antes em 3 horas ou até 5. para negociar sistema deles não funciona e desliga na cara muitas vezes tem que ligar muitas vezes, e eles te olham e diz: se vc trabalhar aqui e tem essa dificuldade imagina eu. As pesquisas não mudaram muito só a forma de comissionamento e dna, uma vez fiz uma sugestão para mudar a questão de digitar o crédito pessoal que foi feito em outra loja, de forma eletrônica, tive mais 10mil em um mês, cliente não conseguiu ir na loja ou desistiu, e no fim todos perdemos juntos, e até hj. não me falaram nada! a impressão que nunca foi lida.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","A mesa de formalização precisa melhorar, manter um padrão de analise, rapidez, e uma clareza nas informações passadas para os clientes e para as lojas, muitas vezes informações que são passadas acabam por confundir o cliente com relação ao que é passado em loja. O sistema único é bom e geralmente é atualizado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","A MESA DXE CREDITO PODIA SER MAIS ATENTA",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","A mesa poderia analisar todos os itens primeiro para depois negar a proposta . muitas vezes negam por um numero de conta, chamamos o cliente novamente na loja, digitalizamos tudo novamente e eles cancelam por outro motivo.. (ex regras ou falta de documentação)",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","A mesa poderia facilitar muito nosso lado , exemplo a mesa poderia analisar tudo de uma vez , não ficar pendenciando aos poucos .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","A mesa precisa ser mais flexível ao falar com clientes analfabetos pois os mesmos não tem entedimento por não saber ler e precisa da ajuda as vezes de terceiros. E precisa ligar mais rápido para o cliente pois os mesmos pensam muito e podem desistir.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Academia Help: As explicações mais didáticas seria menos tedioso.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Academia muito Boa e explicativa",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","ACHO ACERTIVO OS VIDEOS E POSITIVA A FORMA E JEITO DE PASSAR O CONTEUDO",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","acho desncessário alguns desses cursos, muita coisa que não usamos no dia a dia demorado, provas dificeis, era pra ter treiamentoos presenciais",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Acho os treinamentos muito ruins, muito longo, colocam coisas que não são úteis só para dar o tempo necessário e as provas e conteúdo são dispensáveis, tudo encheção de linguiça na minha opinião. Tudo relacionado a comissionamento é péssimo, relatórios difíceis de entender, sistema lento e não tem suporte..",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","acho otimo o suporte",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Acho que demora muito para responder uma simples requisição, estamos em frente de loja e cliente te pressa acho que deveria ser mais rapido.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Acho que deveria dá mas suporte agente em loja",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Acho que o cliente oculto não funciona bem. Tem itens avaliados que nem se quer fazem sentido, recebo avaliações negativas de bobeira. Quando vieram em nossa loja estava tendo limpeza, por esse motivo os panfletos não estavam no balcão/vitrine e isso causou uma negativa. O último cliente oculto tentou dar dinheiro para a nossa consultora, ele já foi empurrando na direção dela e ela recusou. Na hora dele ir embora, por receio dele tentar repetir o ato na porta ela não o acompanhou e por isso ele deu uma avaliação negativa a ela. A impressão que eu tenho é que esses clientes tentam forçar os consultores ao erro só para avaliar de forma ruim. As informações no Único Help são bem desatualizadas, quando clicamos nas abas não abre e só serve pra fazer a gente passar raiva. Os relatórios de comissionamento são bem complicados, eu penei pra conseguir entender o mínimo sobre as informações dos relatórios. Não bastando ser confuso, o setor que deveria esclarecer dúvidas e soluções para nossos problemas demora tanto pra nos responder que quando respondem já não é mais útil.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Acredito que nossa comunicação com a mesa e até mesmo o SAF poderia ser melhor, não somente abrindo requisições esperando ele finalizarem sem responder o que precisamos, e sem podermos contra argumentar.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","acredito que posso estar melhorando em relação a mesa de credito e ao saf que muitas das vezes ficamos com cara de tolo para nossos clientes",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","ACREDITO QUE SEMPRE EXISTE ALGO A SER MELHORADO, MAS AQUI PARA MIM ESTÁ TUDO OK",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Acredito, que a quantidade e o tempo da matinas e treinamentos durante a semana acaba que não agrega muito por conta do fluxo operacional, até pq nossa prioridade sao os atendimentos, muitas vezes a loja está cheia e não sabemos o que fazer se atendemos ou se participamos dos treinamentos. Os 2 é muito importante. por isso na minha opinião teria que ter um dia exclusivo para treinamentos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Adoro os treinamentos, são bem planejados.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Ainda nao conclui os cursos da academia por isso respondi (não sei )",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Ainda não foi disponibilizada a academia de lideres para a nossa região",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Ainda não tivemos o treinamento de líderes. Não temos suporte de comissionamento, os relatórios são horríveis de interpretar, é muito mal feito. Não faz sentido ter que tirar 3 relatórios para o mesmo produto, colocam tantas informações que nem sabemos como ler, fica a mesma impressão das regras do programa de excelência, de que eles não querem que a gente entenda. Já levei essa queixa até para uma reunião com o diretor do banco, mas nada mudou.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Algumas requisições não possuem muita clareza no retorno e acabam não atendendo o que é solicitado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","amo o UNICO quando nao demora a atualizar! Suporte prestado pela Mesa de Formalização: me aborreço muito com os retornos e demora para resolver",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Analise de propostas precisa melhorar mais, pois deixa muito a desejar",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","As aulas são boas, tem assuntos que ajudam no dia a dia mas tem algumas aulas que não estão atualizadas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","As Empresas que fazem esse teste dos clientes ocultos são muito fracas, tivemos péssimas experiencias. Acho que o cliente oculto é válido, mas eu preciso que o cliente oculto realmente seja oculto e faça a avaliação de acordo com o atendimento. As avaliações são prejudiciais, porque eles não olham o atendimento, olham coisas que não tem sentido. Está sendo totalmente ineficiente. Falando um pouco sobre o suporte de dúvidas de comissionamento, a impressão que tenho é que é uma área pequena para o tamanho de trabalho que eles têm, acabam não tendo mão de obra suficiente para envolver tudo que surge, porém são super prestativos e solícitos quando necessário.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","As matinais nos estimulam a cada dia. E sobre a mesa, poderia ter mais agilidade em questão de analise",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","as matinais são cirurcas nos assuntos abordados e bem claros",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","As matinais traz conteúdos bem explicativos e uteis. Em relação ao SAF, dependendo da requisição, acredito que poderia dar o retorno mais rápido.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","as matinais vem com ótima intenção, mas sentimos que por vezes, poderiam falar mais sobre as alteraçoes e atualizacoes e regras como faziam antes, sobre os cursos poderiam deixar repetir a prova quantas vezes o aluno optar em fazer,",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","As pendência são geralmente vagas, e muitas vezes pendencia novamente por outros motivos tomando tempo e no final reprovadas",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","As pessoas que são enviadas para serem os clientes ocultos, na maioria das vezes não estão preparados para a função. Parece que não sabem nem o que necessita ser avaliado na loja, e essas avaliações errôneas por parte do cliente prejudica a nossa loja. O que me aborrece é que as avaliações não condizem com a realidade e nós quem saímos prejudicados no fim das contas.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","as regras mudam constantemente , não se tem nenhum incentivo que realmente motive e as informação são cada vez mais divergentes com que realmente operamos no dia a dia.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","As requisições são fechadas sem solução dos problemas, as mesmas deveriam ser direcionadas para a area correta e ter opção de reativação quando não tem solução do problema. Muitos erros de sistema e nas propostas e a demora é grande em ter solução pelas areas",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Assim como o suporte comercial, só tenho a elogiar a equipe de comissionamento. São super profissionais, resolvem nossas dúvidas com rapidez e coerência.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","até agora nenhum divergencia]",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","atendimento do saf atendimento da mesa e sistema são terriveis",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","ATUALIZAÇÃO DO UNICO GERA CONFUSÃO PARA ACOMPANHAMENTO DOS PONTOS / CAÇADORES. O VALOR DA PREMIAÇÃO PROJETADA, GERA UMA EXPECTATIVA QUE PODE NÃO SER CUMPRIDA, GERANDO FRUSTRAÇÃO NA EQUIPE. SUJESTÃO É ATUALIZAÇÃO DIÁRIA, DE ACORDO COM PRODUÇÃO PAGA.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","atualização e capacitação sempre a frente nota 10000",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Atualizações mais frequentes no Único e necessário, ate mesmo para acompanhamento e incentivo. Referente ao suporte precisamos de melhoras.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Bom dia, as matinais não chegam por email para alguns colaboladores. Mesmo tendo aberto ticket no único.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Bom o portal único mesmo com a atualização sempre mostra valores errados e dificil de entender, se os dados fosse atualizados e repassados ao consultores talvez tivesse menos insatisfação, referente a mesa de credito e o suporte, depois que passaram a trabalhar mais proximo ficou bem mais facil o processo ou duvidas por no auxiliam e ajudam no mesmo instante",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","Bons treinamentos !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","certificados emitidos pela febraban tem mesmo custo da ANEPS e disponibiliza 01 ano a mais de certificação.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","Clareza em todos os tópicos.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","clareza no suporte com o cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","CLIENTE QUE NÃO TEM HISCRED COM DATA DE TERMINO NÚMERO DO LEADS REPETIDOS, O LEAD NÃO ESTÁ RODANDO PQ NÃO CONTINUA O PAGAMENTO DO SUPER CONTA NO MESMO DIA QUE O CLIENTE FECHOU, MUITAS DAS VEZES PERDEMOS CLIENTES PELO PRAZO, ENQUANTO AS CONCORRENCIAS PAGAM NO MESMO DIA.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Clientes tem reclamado muito do atendimento da mesa e obrigando a gente rrsolver o que se pode ser resolvido somente na central do BMG! Os cursos deveriam ser direcionado a todos na forma de atendimento!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Com relação a academia Help! Perfeitos em tudo: Conteúdo,apresentação,motivação,esclarecimentos... Sobre a mesa de crédito,infelizmente está acontecendo de algumas propostas ficarem paradas muito tempo. Ex: Proposta digitada ás 14h foi confirmada apenas no outro dias a tarde. Acho que isso seria algo que poderia ser melhorado.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Com tantas mudanças que ocorreram este ano, fica bem claro que o Banco só vê o lado dele. Gosto muito de trabalhar na Help!, mas a mudança nas regras da Caçadores me desanimou muito. Antes, eu tinha praticamente dois salários no mês, dava gosto de vender - hoje, eu preciso vender mais, tenho mais metas (inclusive todo mês aumenta) e minha premiação despencou, é um desgosto. Fora o suporte do banco que é demorado, fim de mês parece que o BMG não quer que a gente entregue a meta - DNA simplesmente não funciona. Quantas vezes tive que pedir para o cliente ir embora e voltar, por conta de sistema fora...",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Como citei anteriormente o saf demora dias e as vezes semanas para resolver o problema das requisições e o clientes desiste, em relação as matinais deveria voltar os assuntos motivacionais e mais interessantes.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Conforme citado anteriormente, existe uma demora enoreme nas resoluções e tratativas de algumas requisições; A comunicação entre os setores SAF e mesa, poderiam ser melhor interligados, e com resoluções mais práticas e rápidas; O Help Unicó também poderia ser mais simles e claro para encontrar as diversas ferramentas - sugiro mais treinamentos para uso do mesmo;",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","CONHECIMENTO É TUDO,ACADEMIA Help E AS MATINAIS NOS AJUDAM MUITO",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Considero os treinamentos e suporte bastante satisfátorio",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","crita somente aos prazos das propostas superconta.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","De modo geral, os materiais apresentados tanto na academia, como único são desatualizados. Tem pontos muito positivos mas a navegação não é fácil e atrativa para a maioria da rede. O sistema de busca de conteúdo é ineficiente, deveria ter um sumário com todos ítens disponíveis para localizar. Os treinamentos são idênticos há bastante tempo, mesmo que, tenha entrado novos analistas da capacitação muito melhores, porém, poderiam trazer conteúdos novos para treinamento e desenvolvimento dos consultores e supervisores. Mesa de Crédito: apesar dos erros das lojas, a mesa tem erros em demasiado da mesma forma. Lojas têm retrabalho em propostas avaliadas de forma errônea.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","DEMORA NAS DEMANDAS DE SUPORTE DE MESA",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Deveria conter uma padronização de analise da mesa em relação as proposta, contudo, a mesa constantemente diverge sobre a analise de proposta anexadas de maneira igual",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","deveria ser mais agil",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","deveríamos ter mais acessos ,mais informações ,deveríamos ter mais sistemas para ter acesso a todas as propostas ,seja ela minha ou da loja ,ou de outra loja .pois os clientes chegam querendo informação de proposta feita em outra loja e não temos acessos.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","deveriamos ter um acesso mais facil pra resolver problemas principalmente o que é relacionado a conta do cliente BMG",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","dinheiro rapido platico e varieades de beneficio para cada cliente",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Eficácia da Extranet Único Help! em termos de: Facilidade de navegação entre os diversos módulos e telas. Ressalto que nesse quesito é Show",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Em geral muito satisfeita com os treinamentos e motivacionais",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","em questao a mesa de credito , as vezes pendencia proposta sem nexo! e por ser cliente vulneravel as vzs eles desistem da proposta",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","em relação a analise do contratos zona rural poderia ser mas rápido o contato com o cliente !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Em relação a Mesa de crédito, é meio questionável am diversas analises, pois não seguem um padrão, fora que em varias negativas muitas informações não ficam claras, obrigando a ligar pro Saf que também não sabe a resposta e em seguida abri uma requisição para esclarecimentos, sendo que já poderia ser mais especifico para abris a requisição correta",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","em relação a mesa ocorre muita demora principalmente em super conta para ligação do cliente, acredito que seria mais facil fazer logo a ligação e após finalizar analise pois muitas propostas pendenciam informação por demora na ligação pois cliente acaba não ficando com celular na mão por tanto tempo",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Em relação a mesa, algumas vezes observo que pendenciam documentos que não estão com problema algum, e enviando novamente o mesmo documento, é aceito. Também existe uma certa dificuldade em ler extratos.",null,"Franquias - Consultor","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Em relação a negociação só conseguimos fazer apatir da 4 parcela em atraso acho que da 2 parcela já deveria abrir assim teriamos mais inadimplência",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","EM RELAÇAO AO SUPORTE OPERACIONAL as vezes o retorno é um pouco demorado.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","EM RELAÇAO AO SUPORTE OPERACIONAL as vezes o retorno é um pouco demorado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Em relação ao suporte operacional o mesmo deveria ter uma comunicação melhor, quando são feitas matinais com a mesa de crédito por exemplo, conseguimos tirar várias dúvidas dependendo do tema do dia, mas se precisamos temos também o SAF que sempre está apto para resolver de maneira rápida qualquer demanda e problema que precisamos resolver em loja.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","Em um modo geral o Sistema Operacional funciona muito bem, só tivemos um fato que nos deixou um pouco ressabiados a respeito das reais funções. Em um relatório recebido sobre o programa cliente oculto, foi nos relatado que havia um funcionário sem uniforme, porém checamos nas câmeras e não havia ninguém fora dos padrões solicitados pela Empresa. Após esse fato ficamos um pouco receosos com a veracidade de todas as coisas relatadas por esse programa, o uniforme pudemos checar, mas tem coisas que fogem de nossas mãos.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Empresa sempre disposta em agregar conhecimento",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","então acho que a mesa de qualidade do BMG tem que melhora muito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Esperando melhorias com a nova supervisora .",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","ESSAS PROVAS E ACADEMIA Help LEVAM TEMPO P FAZER E RESPONDER, NEM SEMPRE DA P PARTICIPAR DAS MATINAIS, POIS FAÇO A MINHA TBM E A LOJA ESTAVA ABRINDO AS 08:30 BEM CORRIDO. REQUISIÇOES DEMORADISSIMAS, ESTOU COM UJMA ABERTA DESDE O DIA 08/09 E ATE AGORA ANDA, COM O NOME DA CLIENTE Q TEM Q ESTAR IGUAL O DA RECEITA E ABRIRAM UM CHAMADO P TI DA MESA, E ATE AGORA NADA. QUER Q VENDE ,MAS TEM Q FACILITAR TBM, E OS OUTROS PRODUTOS D ECARD E CNC FOI FEITO E APROVADO , JA O SINDINAP DEU PROBLEMA E N CONSEGUI FECHR POR ESSE MOTIVO, A MESA NAO ESTA PREPARADA, NEGA PROPOSTA INDEVIDA , TEM Q ABRIR CHAMADO, QDO LIGA LA P TIRAR INFORMAÇAO ESTAO MAIS PERDIDOS DO Q CEGO EM TIROTEIO, E AINDA LIGUEI FALEI C 3 ATENDENTES DIFERNTES, CADA UM PASSOU UMA INFORMAÇAO DIFERENTE, O UNICO HEL SO ATUALIZA PRATICAMENTE UM DIA ANTES DE CAIR A COMISSAO. E AMETA SO VEM DEPOIS DA PRIMEIRA SEMANA.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Estou satisfeita com os produto e com suporte oferecido pela Help e as ferramentas !!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","estou satisfeita com todo suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Eu acho que ainda falta muito incentivo, clareza e detalhes dentro do programa de excelência. Falta detalhar mais os pilares, abrir mais sobre o funcionamento para os franqueados de forma individual, porque vemos sempre as mesmas pessoas ranqueando sem saber os detalhes que os levaram até ali. Falta comunicação e treinamento para que mais pessoas possam atingir a meta designada pela campanha de caçadores. Os relatórios de comissionamento são um caos, não dá pra entender nada, o volume de relatórios gerados é surreal e falta treinamento ao franqueado para entender os relatórios. Tem que disponibilizar um RP de forma gratuita para conciliar esses relatórios, mas nem o que o mercado oferece consegue conciliar todos os relatórios lançados pelo banco. Tem que simplificar em quantidade de relatório e ter um sistema eficiente que leia esses relatórios. É gerado cerca de 50 relatórios em cada loja por dia, então é muita coisa, as informações se perdem. A imagem que fica é que a Help está passando um recado “aceita o que estou te pagando e não questiona”, porque realmente não dá pra entender. Sem contar o atendimento que é bem ruim, não conseguimos contato com a área certa, criaram um atendimento por whats app totalmente robótico, não tem como falar com atendente. Se eu preciso resolver algo referente a comissionamento, tenho que entrar em contato com meu gerente comercial pra ele me colocar em contato com alguém de lá de dentro, porque se eu for tentar resolver pela central é impossível.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","excelencia, praticidade e conteudo de otima qualidade!!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","existem vários pontos no operacional defasados",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","facilidade negociação oknporem nenhum pouco atrativa para cliente o que acaba que ele realmente não pague o contrato uma vez em atraso",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","facilidadenos cursos",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Falta a Mesa de Formalização no caso de propostas de CNC, analisar melhor documentação de comprovação de Benéfico, como o Infben, Extrato de consignado Inss ou demonstrativo de caixa eletrônico,",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Falta acesso a mesa isto melhoraria muito.Em relação ao unico Help melhorou mais ainda nao esta totalmente claro em relação ao caçador que geralmente nao bate",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","falta muito apoio da mesa de crédito em relação a muitas coisas",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","Falta um suporte mais eficiente, pois muitas vezes demora muito para ter um retorno",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Help sua loja de credito",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Hoje a franquia não dispõe a nós um sistema que faça conciliação sobre as informações que recebo nos relatórios de comissionamento. Para cada tipo de produto o relatório disponível tem um padrão diferente e isso dificulta a ação de qualquer sistema existente para revisar a veracidade das comissões. Já fui atrás de uma das maiores desenvolvedoras de sistemas e nem eles conseguiram desenvolver nada, porque o parâmetro de um relatório não é equivalente ao outro. Por isso, hoje tenho muita dificuldade para fazer uma conciliação simples, pois os parâmetros são diferentes e os relatórios muito confusos. Não temos uma transparência ideal entre comissionamento e franqueado. Com relação ao suporte, se a gente liga, eles até atendem, mas existe uma dificuldade enorme entre a comunicação. Parece que ninguém sabe sobre as informações dos relatórios, é difícil.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Hoje o treinamento tem muitas falhas. Nós tínhamos que ter treinamentos presenciais para passar aos atendentes, consultores e supervisores. Hoje eu vejo que os consultores fazem uma adequação ao produto, ela entende de um ou dois no máximo, não temos consultores completos por falta de treinamento. Os treinamentos online não foram eficientes, a equipe não se adaptou. Então o ideal é voltar pro treinamento presencial, enviar alguém para a loja e ficar lá dando o suporte necessário aos consultores. Aqui no centro oeste, antes mesmo da pandemia só teve dois treinamentos presenciais, que nem pode se chamar de treinamento, foi um coach, não falou nada de produtos, sistemas, estratégias de venda. O treinamento ruim trouxe um prejuízo muito grande, porque a gente perde muitos funcionários para falta de treinamento.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Hoje vejo que o cliente oculto é totalmente imparcial, apontam coisas que não existem e não tem o mínimo de coerência. Pelo que sei, eles têm que observar o que acontece na loja e avaliar, não induzir o consultor ao erro, que infelizmente é o que acontece. Não sei se é o que ocorre, mas a impressão que temos é que eles são pagos para colocar informações negativas da gente. Toda loja existe o código de defesa do consumidor, e eles colocam que não tem. Não teve uma única vez que não \"encontraram\" algo para baixar a nota. Acho que no setor de comissionamento existem no máximo 4 pessoas para atender ao Brasil todo. Pra que respondam um email nosso leva no mínimo uma semana. É tão ruim que tenho um problema de fevereiro que não foi resolvido até hoje, e já estamos no último trimestre do ano.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Informações disponibilizadas: completas, úteis, claras, atualizadas.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Informações são bem claras.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","juros do cnc ,atraso nos suporte",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","lentidão em solução de problemas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","LENTIDÃO NA SOLUÇÃO DE PROBLEMAS E MUITOS ERROS SISTEMICOS",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Linguagem muito técnica.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","matinal deveria ser antes das 9H",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Matinal é muito boa, porém acho os vídeos um pouco longo.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Matinal Help sugestão abortas temas na pratica de loja, dificuldade em abordagem e conversão",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Melhorar e muito nas analises de nos contatos com os clientes.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","melhoria na atualização do unico em tempo real em relação de as a produção",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","mesa de credito deixa a desejar poderia melhorar",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Mesa de crédito deixa muito a desejar, com erros bobos para pendenciar proposta e ao ligar para confirmar com o cliente, (Prihttps://wert1.com.br/Help/psf_2022/images/voltar.pngncipalmente sobre saldo residual)",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Mesa de crédito deixando muito a desejar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Mesa de crédito muitas vezes analisam algo errado, e já reprovam a proposta, propostas de saque não estão tendo clareza ao falar com o cliente, e se o cliente nao atende duas vezes já reprovam a proposta, deveriam manter pendente contato.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","mesa de crédito pode ser mais maleável com clientes de idade, no demais ok",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Mesa de crédito por muitas vezes ficam por horas com propostas em analise, e algumas vezes pendenciam documentos que ja estão anexados.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","Mesa de crédito por muitas vezes não descreve com clareza faq de pendências, também não analisa com cautela os documentos e acaba pendenciando proposta o que poderia ter sido evitado.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Mesa de crédito tem insistido em algumas situações, como por exemplo, pedir pra anexar documentos que já estão anexados, pendencias de bases de cálculo com informações divergentes etc. Em suma, Mesa de crédito deixa a desejar na velocidade e em uma boa análise, considerando de forma correta toda a documentação que é apresentada",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Mesa de crédito, poderia ser mas clara nas negativas e as lojas ter acesso ( o SAF poderia fazer esse ponte), muitas das vezes temos retrabalhos e perda tempo por não termos acesso.",null,"Lojas Próprias - Supervisor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","Mesa de formalização sempre pendencia coisa errada, e na hora de ligar para cliente passa informação que acaba queimando nossa venda, pela forma falada",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","mesa deveria ser muito mais coerente, parar de mentir e analisar as propostas com mais atenção e principalmente ligar para o cliente e ser mais assertivos, nao tentar derrubar a venda na confirmação",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","mesa não ajuda só fazem aponta nossos erros mais os deles não são apontados para uma solução",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Mesa nem sempre está atenta a documentação e pendenciam ou cancelam por motivos errados, muitas vezes pedindo documentos que já estão anexados.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Minha insatisfação é com relação a mesa de crédito, pois em alguns casos negam propostas sem motivo aparente, onde só conseguimos reativar por requisição, ou, pendenciam propostas por falta de atenção, como já aconteceu várias vezes o que acaba custando o tempo tanto nosso quanto deles.",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","Muita coisa deixa a desejar ,,!",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Muito a melhorar nesse ponto",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","Muito bom ,ajudar e nos motiva no dia-dia.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","MUITO BOM A TURMA DE TED, NATAN FOI MEU `PROFESSOR`E ATÉMESMO APOS O CURSO ELE CONTINUOU ME DANDO APOIO E RESPALDO APOS O CURSO DE TREINAMENTO INICIAL",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","muito bom quando e necessário tira pequenas duvidas",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Muito eficaz os treinamentos com a facilidade de formatos e conteúdos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","MUITO SOLICITO.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","muitos aspectos positivos engajamento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","nada a reclamar, somente agradecer pela equipe maravilhosa que temos, uma equipe que sempre nos ajuda em tudo, nos motivando, dando apoio em tduo que precisamos, somente dizer que eles sao os melhores, equipe maravilhosa nota 10000",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","nao temos problemas para resolver os produtos BMG, porem o 0800 nota 0",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Não tenho que reclamar , sempre que precisei o suporte me ajudou !",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","no momento não irei questionar .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Nossa loja ainda não teve treinamento, por isso não posso avaliar. Sobre o programa de Excelência, ainda temos muitas dificuldades para compreender todas as regras descritas, os indicadores e até como atingir as pontuações. Tenho a impressão de que existem muito mais detratores que benefícios. O cliente oculto é um problema, as pessoas não estão preparadas para fazer uma avaliação. Avaliam coisas totalmente sem sentido, a impressão que fica é de que eles não prestaram atenção e na hora de preencher o questionário colocam qualquer coisa só para dizer que fez. Sempre temos que confrontar as coisas declaradas porque não é o que acontece e pra piorar, muitas das vezes não conseguimos nem provar, por isso acabamos perdendo pontos por conta de uma declaração mentirosa. Sobre o comissionamento é bem complicado, não recebo os relatórios, quando recebo são extremamente confusos, não temos suporte algum, é bem enrolado, enviamos as dúvidas e questões e demoram muito para responder, isso quando respondem.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Nossa loja só teve o treinamento inicial, até o momento não houve outro, por esse motivo não posso avaliar esse seguimento. O mesmo vale para a Pesquisa de engajamento e o Extranet. Não sei o que é a pesquisa de engajamento e sobre o extranet como não sou eu quem opero, então não posso opinar. A respeito dos indicadores e relatórios, teria que mudar para algo mais claro e objetivo, indicadores focados em mostrar os resultados, construir os relatórios no BI mostrando as comissões, mas deixando de forma clara de onde é aquele valor, proveniente de qual produto, qual loja, qual contrato e etc. Além disso, é ideal que haja uma reformulação no suporte para dúvidas e problemas sobre comissionamento, hoje existe uma demora absurda para o retorno de nossas dúvidas.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","nosso sistema de Rh poderia ser mais independente , uma área de criação de tiket por exemplo , onde tenha prazo para devolutiva e tudo se resolveria por ali , sem precisar ser por e-mail ou pela coordenadora da regional . a brsuplly deixa a desejar com relação a qualidade dos produtos , produtos que faltam na lista para podermos comprar, recusas de produtos.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","O cliente oculto é uma idealização importante, mas precisa ter um direcionamento mais eficaz para os que vão até nossas lojas, uma avaliação mais assertiva e real.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","o cliente tem muita dificuldade com a linguagem da MESA",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","O contato da mesa com o cliente já melhorou por conta do número que agora podemos salvar na agenda do cliente. mas ainda temos bastante dificuldade relatada pelos próprios cliente nas confirmações. Quando temos algum problema e precisamos abrir requisição elas demoram e temos casos de que o analista somente coloca uma informação e já fecha a proposta não dando a oportunidade da loja responder tendo que ser aberto uma nova requisição gerando perca de tempo. poderia sem criado um sistema onde a loja concorda com a solução apresentada e se não a requisição ser reaberta para nova analise.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","O e-mail com o LINK das matinais Help! não está chegando.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O matinal deveria voltar até melhores assuntos e o matinal motivacional!",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O operacional Help/BMG é ímpar. Tem suporte, qualidade e eficiência em todos os aspectos. O único ponto que poderia se tornar melhor seria a respeito do sistema operacional dos leads, deixando de ser manual e tornando automatizado. Traria maior eficiência nos processos de contatos.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O pessoal de T&D são muito bons, mostram clareza nas informações e técnicas que são muito importantes para o nosso dia a dia. Acredito que as matinais poderiam ser mais cedo (8:00 ou 8:30), pois as 9:00 já deveríamos está com toda equipe vendendo e focada nas vendas. As requisições são complexas, encontra motivo e sub motivo das mesmas são de complicadas e a não padronização de Intergrall ( Existindo 2 diferentes) gera ainda mais insegurança quando precisamos abrir.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O portal é bastante fácil de utilizar.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O relatório de comissionamento não é claro e nem objetivo, é bem confuso, tem 200 relatórios lá e tem que estudar muito pra entender. Mas na mesma proporção que os relatórios são ruins, a equipe de suporte é boa, principalmente a Mara. Nunca ninguém conseguiu explicar o cagiro, não dá pra entender de forma alguma. Como é algo do Itaú pode ser por isso a dificuldade de entendimento e explicação aos franqueados.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","O relatório do cliente oculto poderia ser enviado de forma mais simples, por e-mail mesmo ou até ser comunicado através da equipe comercial. O valor das comissões deveria ser enviado por e-mail, não faz sentido termos que entrar em contato por telefone, perdemos muito tempo ligando, pedindo, anotando e etc. Os relatórios disponibilizados são muito confusos, eu não entendo, fico totalmente perdida e preciso de um apoio que nunca me foi oferecido. O suporte não fornece nenhum esclarecimento, nunca me explicaram a leitura dos relatórios, tenho que tentar adivinhar, parece que ninguém se importa em explicar a maneira que temos que conferir.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","O retorno sobre o cliente oculto é muito frio. Deveria ter uma reunião para apontar o que foi avaliado. Apenas demonstrar os números não ajuda muito.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O site estava apresentando erro em alguns casos exemplo: Cursos concluídos e aprovados que constam como pendente....",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","o suporte é sensacional, a biblioteca é muito boa, sempre revejo os videos, o curso de libras muito bem feito auto explicativo. os certificado ajudam em AC.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O suporte esta cada dia deixando a deseja e muito .",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O suporte operacional atende muito bem as necessidades dos colaboradores.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","O suporte operacional é bom, responde em um tempo bom as requisições.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","O suporte operacional é excelente, em todas as suas vertentes temos suporte, auxílio e acompanhamento.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","O suporte operacional estar de parabéns.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O suporte operacional falha um pouco, na resolução de dúvidas, questões, ou soluções de problemas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","o suporte operacional sempre presta ajuda quando necessário",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","O TREINAMENTO É MUITO SUPERFICIAL!",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","O treinamento não é atrativo para o funcionário, é tudo muito teórico, eles aprendem mais na prática do dia a dia do que no treinamento. A Extranet precisa ser mais atualizada, tem muita coisa antiga e muitas informações desnecessárias. O suporte de comissionamento deixa muito a desejar, demoram na resposta e não são tão solícitos.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","O unico mostra resultado de projeção e não atual e falta algumas informações para podermos ser mais exatos na calculadora. Deveria mostrar atualizado quanto estamos de acelerador, de ipp, de seguro, de arrecadação... ja que essas informações afetam diretamente no resultado da calculadora.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Os cursos matinais são de extrema importancia para mim",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","os cursos são bem esclarecedor e não são cansativos",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Os suportes em geral são bons, mas como tem muita informação as vezes dificulta em como acessar.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Os treinamentos da academia são essenciais para nos, pois com eles tiramos todas as nossas dúvidas.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Os treinamentos e as matinais são bem legal.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","os treinamentos estão de PARABÉNS ! Minha única represaria seria somente as informações da mesa,me refiro as repostas que nos pé dada a cancelamento e demais assuntos.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","os treinamentos são bons e colabora, muito, entretanto podem ficar melhores",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Os treinamentos são bons, mas acho que são muito longos. Acredito que se ao invés de ser feito um intensivo de uma semana direto, fosse dividido em módulos, seria muito mais proveitoso para nossos parceiros. São tantas informações passadas ao mesmo tempo que não dá tempo de assimilar tudo que é necessário. Talvez dividindo, possa diminuir a quantidade de informações passadas por dia e com isso ajudar no entendimento dos nossos parceiros. A Empresa que está fazendo o serviço de cliente oculto tem que buscar melhor o perfil dos \"clientes\". Eles deixam claro que são clientes ocultos, chegam filmando, tirando foto e quem quer o empréstimo não chega assim, tem que ter postura.",null,"Franquias - Franqueado","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Os treinamentos são muito objetivos e claros, proporcionando uma grande oportunidade de aprendizado e desenvolvimento.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Os vídeos da academia Help estão muito bons.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","otimo",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Otimo cursos na academia Help, os videos são com uma boa duração.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Ótimo Suporte com soluções rápidas e eficaz",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","Para facilitar o dia a dia poderia liberar o acesso dos supervisores para imprimir o boleto de antecipação e quitação . Muita das vezes o cliente vem na loja solicitando o boleto e não conseguimos. Temos que ligar para o SAC ou solicitar ao coordenador,fazendo o cliente esperar . Causando desconforto ao cliente por algo que ele solicita pagar e não ficar inadiimplente com o banco.",null,"Franquias - Supervisor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Parabens pelo apoio prestado , todos sempre prontos para auxiliar",null,"Franquias - Consultor","Franquias Porte C","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Percebo que as pessoas responsáveis por ir fazer o cliente oculto são muito despreparadas, demonstram claramente que são os clientes ocultos, avaliam coisas irreais, tentam induzir claramente nossos consultores ao erro e para mim isso não é ético. Tivemos vários casos que não deu para levar em conta as avaliações, pois não condiziam com a verdade. Sinto certa dificuldade com o extranet, são muitas telas, precisa ser reduzido urgentemente essa quantidade, porque confunde o nosso consultor. As vezes por uma coisa pequena existe a necessidade da abertura de 10 telas. Os relatórios de comissionamento deixam muito a desejar, são informações demais que não existe possibilidade de entendimento. Esses documentos precisam ser claros e objetivos, para que o franqueado bata o olho e compreenda exatamente o que é que está descrito ali. Além disso, vejo a necessidade de ter um suporte melhor, que trabalhe com rapidez nas respostas para nossas dúvidas.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Pode ser melhorado, mais claro.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Ponto de melhoria é o sistema.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","POR PARTE DA MESA FALTA MUITA CLAREZA",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","PRATICIDADE , E CLAREZA EM CADA SISTEMA .OTIMO SUPORTE OPERACIONAL.",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","precisa mais agilidade na e clarezas nas informações",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Precisa melhora analise da mesa , pois muitas das vezes passa mas de 4 horas a proposta em analise .",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","Precisa melhorar a eficácia da mesa de credito dando a eles treinamentos pois acaba vindo pendencias de documentos q já foi enviado e a mesa fala q não recebeu fazendo com que a loja tenha retrabalho.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","precisa melhorar na questão da mesa em relação a análise das proposta, ex: pendênciam documentos sendo que está certo, demora em pegar propsta para análise",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","precisa ser melhorados!!!!!",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","precisam melhora e muito .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","precisamos de um suporte mais rapido em resolver problemas pois os clientes não entendem quando da erro, so querem saber do dinheiro",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","precisamos ter um retorno mais rápido do saf, talvez um telefone aonde conseguimos um contato mais ágil",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Propostas sendo cancelada do BMGcard e SIDNAPI (porque não consegue contato com cliente, sendo que a loja consegue e muitas vezes o cliente está dentro da loja e não recebi a ligação e no SINDNAPI ao invés de pendeciar estão cancelando a proposta. BMGcard e SIDNNAPI não pode ser cancelado, precisa voltar pendente para a loja poder atuar, temos muita dificuldade com formalização e isso prejudica muito a loja perdemos mais tempo no retrabalho por causa dos cancelamentos. Portal de negociação deveriamos ter mais opção de escolher os valores das parcelas para todos os clientes.",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Pude perceber que as informações no único Help não são atualizadas, tinha muitas coisas de 2020 e 2021 que não são mais úteis hoje. Além disso, pensando no suporte da área de comissionamento, em minha opinião os relatórios não são claros, não existe a possibilidade, por exemplo, de retirar um relatório diário para saber sobre o comissionamento do dia, é necessário que a gente clique em um por um dos contratos fechados e depois fazer o balanço. Fora que a leitura dos arquivos é muito confusa, são tantas informações que nem sempre conseguimos identificar os pontos que realmente queremos saber.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Quanto aos treinamentos de Academia de líderes Help! conduzidos atualmente pela nova gestão estão incríveis! nada a desejar. Quanto a plataforma da Academia Help! Apresenta muitos problemas de uso em suas funcionalidades, provas que não condizem com as vídeo aulas, alternativas com opções que não condizem a pergunta, erros de grafia e etc.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Razoavel",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","referente a mesa de credito não estamos satisfeito, eles pendencia uma coisa de cada vez ao invés de informa tudo que falta.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Referente ao suporte prestado pela Mesa de Formalização, é necessário levar em conta que nem sempre a voz do cliente vai estar igual no áudio que gravamos em loja e muitas vezes já cancelam a proposta direto , sem questionar se o cliente possui uma dificuldade na fala ou se até mesmo estava gripado.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Relatório para recebimento de comissionamento muito ruim para entendimento",null,"Franquias - Franqueado","Franquias Porte A","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","REQUISIÇÕES COM RESPOSTA QUE NÃO SÃO PRECISAS, PRECISA MUITAS VEZES ENVIAR VARIAS REQUISIÇÕES PARA ENTENDER O QUE ESTÃO PEDINDO, DEMORA PARA ATENDER REQUISIÇÃO, FINALIZA REQUISIÇÃO SEM DIREITO DE RESPOSTA. REQUISIÇÃO PARA SUPORTE DE TI, MUITA DEMORA PARA TER RETORNO. ALGUNS VÍDEOS DA ACADEMIA Help MUITO LONGOS, PRINCIPALMENTE DAS LEIS, PERGUNTAS NA PROVA QUE ESTÃO NO VÍDEO DA PRÓXIMA DISCPLINA COMO DA LEI 4.949",null,"Franquias - Supervisor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","Saf muitas vezes só dizem para aguardar, não tem resolução ou respostas efetivas. Mesa de crédito muitas vezes dá respostas prontas, aí tem que abrir requisição para saber exatamente o que quiseram dizer com a recusa e etc...",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","Satisfeita com todo o suporte.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","sem esse material não chegamos no nossos objetivos",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Sempre dão feedbacks com agilidade.",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Sim temos O maior Suporte em relação a Suporte ..",null,"Lojas Próprias - Consultor",null,null,"Próprias  N, NE, CO e MG",1770,1772,1836]
["Suporte Operacional","Sobre o Cliente Oculto, já tem meses que foi feito minha avaliação e até o momento não tive nenhum retorno. Mas isso é o de menos, o maior problema com certeza é a respeito do comissionamento. Por mais que tenhamos o relatório diariamente, é impossível decifrar o que está lá. Se der esses relatórios para um analista de banco ou para alguém do setor financeiro e eles conseguirem decifrar as informações que estão lá eu não reclamo nunca mais. É muito confuso, não dá pra entender, é preciso comprar um sistema paralelo para que ele entre no sistema Help para arrumar as informações. Resumindo, já pago uma taxa de sistema por mês e nem se quer entendo os relatórios disponíveis. Já entrei em contato com a central para tentar entender, me deram suporte, mas não adiantou. Para mim não faz sentido eu ter que baixar 5 relatórios por dia, bater esses relatórios em uma tabela de Excel para tentar entender algo, então no fim tenho que confiar que o banco está pagando certo.",null,"Franquias - Franqueado","Franquias Porte B","Franquias de menos de 1 ano","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Sobre os treinamentos: Muito ricos de conhecimento e válidos, porém, sempre importante lembrar que a equipe comercial precisa VENDER/ACIONAR/RESOLVER PENDENCIAS/RESOLUÇÃO DE PROBLEMAS DE CLIENTE EM LOJA e muitas vezes não temos tempo sobrando para isso. Sobre a mesa: Muitas pendencias indevidas, documentos passados mais de uma vez, parece que invés de ajudar, tentam nos prejudicar.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","sugestão - poderíamos ter um canal direto com a mesa para sanarmos possíveis duvidas e esclarecimento de negativas de proposta mais bresves.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","suporte ajuda muito.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","suporte atende minhas expectativas em algumas vezes",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Suporte com excelência no que faz, bem objetivos e sempre tentando ajudar as equipes",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Suporte da mesa acredito que pode ser melhor com os clientes externos. resolver os problemas que são direcionados para eles.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","suporte deixa a desejar, falta treinamento e disponibilidade para querer resolver o problema",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","suporte demora para solucionar problemas",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Suporte é lento e demora até dias para resolução das requisições.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","suporte em relação a mesa para avaliar deveria ser mais rapido, muitas vezes a proposta volta, e dificulta para conseguir finalizar a proposta.",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","suporte em termos de duvidas de cliente em relação a débitos, sempre fui bem resolvida e não deixou duvidas, poderíamos nos dar acesso para antecipar os boletos do cliente sem precisar ligar central.",null,"Lojas Próprias - Supervisor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","SUPORTE MUITO RUIM, PRINCIPALMENTE NO QUE SE REFERE A RESOLUÇAO DE PROBLEMAS DOS CLIENTES, NO QUE DIZ RESPEITO, A CARTÕES, SENHAS, EXTRAVIOS, ACORDOS ENTRE OUTROS",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","SUPORTE OPERACINAL PODEMOS SEMPRE CONTA COM ELES",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Suporte operacional deixar a desejar.",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","SUPORTE OPERACIONAL É UMA LOCOMOTIVA A TODO VAPOR , FUNCIONA !",null,"Lojas Próprias - Consultor",null,null,"Próprias S e SE",1770,1772,1837]
["Suporte Operacional","suporte operacional muito bom",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Suporte prestado pela Mesa de Formalização: Muitas propostas reprovadas sem clareza no motivo da recusa, demora na análise das propostas e muitas falas técnicas que dificultam o entendimento do cliente na hora da confirmação. Eficácia da Extranet Único Help!: Esta havendo demora na atualização das informações sobre as vendas de cada produto.",null,"Franquias - Consultor","Franquias Porte A","Franquias de1 a 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","temos suporte mais demora muito a responder e as vezes nem respondem",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Todas as informaçoes são claras",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","totalmente satisfeita com o suporte e agilidade em apoiar quando necessários",null,"Franquias - Supervisor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Treinamento Help diferencial da rede.",null,"Franquias - Franqueado","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Treinamento, com videos curtos e de facíl entendimento. Porém muitas perguntas, o conteúdo não tem nos videos.",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1772,1835]
["Suporte Operacional","treinamentos excelentes",null,"Franquias - Supervisor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Treinamentos faz um trabalho excelente e cada vez melhor. Já percebi que os cursos estão sendo atualizados e acho que isso é algo imprescindível e urgente. Programa de Excelência é maravilhoso, mas o retorno dos indicadores é muito atrasado e isso faz com que não possamos melhorar no decurso do mês. Ou seja, a ação é preventiva, não é possível recuperar e crescer dentro do mês. Cliente Oculto ainda fazem más escolhas no perfil de cliente. Tem escolhido muitos clientes de FGTS, enquanto nosso público principal é cliente beneficiário do INSS. Isso provoca avaliações muito mais críticas e clientes muito mais impacientes e nervosos. A extranet Único está cada vez melhor e mais completa. Alguns quadros como o \"Melhores Práticas\" por exemplo, estão muito defasados e desorganizados, poderia ser \"Acontece na Help\", ou algo que remeta a dia a dia. Então poderiam ter engajamento para o que realmente são \"Melhores Práticas\", campanhas de verdade (de práticas que revertem em resultados), votação de banca e etc... Resumo: No engajamento acho que deixa a desejar. Como fonte de informação acho que está ótimo! Suportes do Comissão e financeiro são sempre muito bons.",null,"Franquias - Gerente / Gestor","Franquias Porte A","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1772,1834]
["Suporte Operacional","Treinamentos que agregam bastante.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Treinamentos sao super validos, algum momento com pouco suporte em requisiçoes ocorridas por problemas especificos nos sistemas",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","treinamentos tem que atualizar na velocidade do mercado .",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","tudo dentro do que considero satisfeita",null,"Franquias - Consultor","Franquias Porte B","Franquias de1 a 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Tudo isso so nos capacita para um crescimento profissional ,nos tornando os tubarões que somos",null,"Franquias - Consultor","Franquias Porte C","Franquias de mais de 3 anos","Franquias  N, NE, CO e MG",1770,1771,1834]
["Suporte Operacional","Uma das coisas que no meu ponto de vista deixa muito a desejar é as analises da mesa de credito, nossos dias ja são corridos com atendimento em loja, ligação, e na grande maioria as propostas que vão para a mesa, voltam com pendencia em documentos que já estão anexados, dificulta muito nosso atendimento. A demora para entrar em contato com o cliente as vezes fazem com que eles desistam da proposta. Os clientes pegam o pessoal em uma taxa maior pois precisa do valor, esta com emergência, se demora muito eles desistem.",null,"Franquias - Consultor","Franquias Porte B","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]
["Suporte Operacional","Unico Help, academia Help, sempre dando suporte e esclarecendo duvidas, muito bom",null,"Franquias - Consultor","Franquias Porte A","Franquias de mais de 3 anos","Franquias S e SE",1770,1771,1835]